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HIKVISION DS-7608NI-I2/8P User Manual Download Page 207

I Series Network Video Recorder User Manual, 030117NA 

206 

18.3

 

Troubleshooting 

• 

No image displayed on the monitor after starting up normally. 

Possible Reasons 

- 

No VGA or HDMI connection 

- 

Connection cable is damaged 

- 

Input mode of the monitor is incorrect 

Steps 

1.

 

Verify the device is connected to the monitor via HDMI or VGA cable. 

2.

 

If not, connect the device to the monitor and reboot. 

3.

 

Verify the connection cable is good. 

4.

 

If there is still no image display on the monitor after rebooting, check if the connection cable is good, and 
replace the cable and try connecting again. 

5.

 

Verify the monitor input mode is correct. 

6.

 

Check that the monitor input mode matches the output mode of the device (e.g., if the output mode of the 
NVR is HDMI, then the input mode of the monitor must be HDMI). If not, modify the monitor input mode. 

7.

 

Check if the fault is solved by Step 1 to Step 3. 

8.

 

If it is solved, finish the process. 

9.

 

If not, contact Hikvision tech support for further help. 

• 

There is an audible warning sound “Di-Di-Di-DiDi” after a new NVR starts up. 

Possible Reasons 

- 

No HDD is installed in the device. 

- 

The installed HDD has not been initialized. 

- 

The installed HDD is not compatible with the NVR or is broken. 

Steps 

1.

 

Verify at least one HDD is installed in the NVR. If not, install a compatible HDD. 

NOTE: 

Refer to “Quick Operation Guide” for HDD installation steps.

 

2.

 

If you don’t want to install an HDD, select “Menu > Configuration > Exceptions,” and uncheck the “HDD 
Error” Audible Warning checkbox. 

Summary of Contents for DS-7608NI-I2/8P

Page 1: ...Network Video Recorder I Series NVR User Manual 03 01 17 DS 7608NI I2 8P DS 7616NI I2 16P DS 7716NI I4 16P DS 9616NI I8 DS 9632NI I8 DS 9664NI I8 ...

Page 2: ...n various jurisdictions Other trademarks and logos mentioned below are the properties of their respective owners Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE PRODUCT DESCRIBED WITH ITS HARDWARE SOFTWARE AND FIRMWARE IS PROVIDED AS IS WITH ALL FAULTS AND ERRORS AND HIKVISION MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION MERCHANTABILITY SATISFACTORY QU...

Page 3: ...t may cause undesired operation EU Conformity Statement This product and if applicable the supplied accessories too are marked with CE and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2004 108 EC the RoHS Directive 2011 65 EU 2012 19 EU WEEE directive Products marked with this symbol cannot be disposed of as unsorted municipal waste in the Europ...

Page 4: ...er to technical specifications for detailed information Do not connect several devices to one power adapter as adapter overload may cause over heating or a fire hazard Please make sure that the plug is firmly connected to the power socket If smoke odor or noise rise from the device turn off the power at once and unplug the power cable and then please contact the service center Preventive and Cauti...

Page 5: ...y result in hazard of explosion Replace with the same or equivalent type only Dispose of used batteries according to the instructions provided by the battery manufacturer Thank you for purchasing our product If there is any question or request please do not hesitate to contact dealer The figures in the manual are for reference only This manual is applicable to the models listed in the following ta...

Page 6: ...ons 18 1 8 Network Functions 18 1 9 Development Scalability 19 1 10 Security 20 Chapter 2 Introduction 21 2 1 DS 96xxNI I8 Series Front Panel 21 2 2 DS 7716NI I4 16P Front Panel 23 2 3 DS 76xxNI I2 xP Series Front Panel 24 2 4 DS 96xxNI I8 Series Rear Panel 24 2 5 DS 77xxNI I4 16P Rear Panel 25 2 6 DS 76xxNI I2 xP Series Rear Panels 25 2 7 IR Remote Control Operations 26 2 8 Troubleshooting Remote...

Page 7: ...in via Unlock Pattern 33 3 4 Login and Logout 34 3 4 1 User Login 34 3 4 2 User Logout 35 3 5 Adding and Connecting the IP Cameras 35 3 5 1 Activating the IP Camera 35 3 5 2 Adding the Online IP Cameras 38 3 5 2 1 Before You Start 38 3 5 2 2 Add the IP Cameras 38 3 5 2 3 Enabling the IP Camera Show Password Setting 41 3 5 3 Enabling the H 265 Stream Access 41 3 5 4 Editing Connected IP Cameras and...

Page 8: ...4 2 Using the Mouse in Live View 48 4 4 3 Quick Setting Toolbar in Live View Mode 49 4 4 4 Fisheye Expansion View 52 4 5 Adjusting Live View Settings 52 4 6 Channel Zero Encoding 54 Chapter 5 PTZ Controls 55 5 1 Configuring PTZ Settings 55 5 2 Setting PTZ Presets Patrols and Patterns 56 5 2 1 Before You Start 56 5 2 2 Customizing Presets 56 5 2 3 Calling Presets 56 5 2 4 Customizing Patrols 57 5 2...

Page 9: ... Recording and Capture 72 6 5 Configuring Holiday Recording and Capture 74 6 6 Configuring Redundant Recording and Capture 75 6 7 Configuring HDD Group for Recording and Capture 77 6 8 Files Protection 78 6 8 1 Locking the Recording Files 78 6 8 1 1 Lock File During Playback 78 6 8 1 2 Lock File When Exporting 79 6 8 2 Setting HDD Property to Read Only 80 Chapter 7 Playback 82 7 1 Playing Back Rec...

Page 10: ...5 2 Tag Management 90 7 1 6 Playing Back by Tag 91 7 1 7 Playing Back by Sub Periods 92 7 1 8 Playing Back by System Logs 93 7 1 9 Playback Interface 94 7 1 9 1 Playing Back External Files 95 7 1 9 2 Playing Back Pictures 96 7 2 Playback Auxiliary Functions 97 7 2 1 Playing Back Frame by Frame 97 7 2 1 1 Using a Mouse 97 7 2 1 2 Using the Front Panel 97 7 2 2 Thumbnails View 97 7 2 3 Fast View 98 ...

Page 11: ...Before You Start 108 8 3 2 Setting Hot Spare Device 108 8 3 3 Setting Working Device 109 8 3 4 Managing the Hot Spare System 109 Chapter 9 Alarm Settings 112 9 1 Setting Motion Detection Alarm 112 9 2 Setting Sensor Alarms 113 9 3 Detecting Video Loss Alarm 116 9 4 Detecting Video Tampering Alarm 117 9 5 Handling Exceptions Alarm 118 9 5 1 Setting Alarm Response Actions 119 9 5 2 Event Hint Displa...

Page 12: ...tection 130 10 7 Object Removal Detection 131 10 8 Audio Exception Detection 131 10 9 Sudden Scene Change Detection 132 10 10 Defocus Detection 132 10 11 PIR Alarm 133 Chapter 11 VCA Search 134 11 1 Face Search 134 11 2 Behavior Search 136 11 3 Plate Search 137 11 4 People Counting 138 11 5 Heat Map 139 Chapter 12 Network Settings 141 12 1 Configuring General Settings 141 12 1 1 Working Mode DS 96...

Page 13: ...iguring E Mail 150 12 2 10 Configuring NAT 152 12 2 10 1 UPnPTM 152 12 2 10 2 Manual Mapping 154 12 2 11 Configuring Virtual Host 155 12 3 Checking Network Traffic 156 12 4 Configuring Network Detection 157 12 4 1 Testing Network Delay and Packet Loss 157 12 4 2 Exporting Network Packet 158 12 4 3 Checking the Network Status 159 12 4 4 Checking Network Statistics 159 Chapter 13 RAID 161 13 1 Confi...

Page 14: ...D Management 170 14 1 Initializing HDDs 170 14 2 Managing Network HDD 171 14 3 Managing eSATA 173 14 4 Managing HDD Group 174 14 4 1 Setting HDD Groups 174 14 4 2 Setting HDD Property 175 14 5 Configuring Quota Mode 176 14 6 Configuring Disk Clone 177 14 7 Checking HDD Status 179 14 8 HDD Detection 180 14 8 1 S M A R T Settings 180 14 8 2 Bad Sector Detection 181 14 9 Configuring HDD Error Alarms ...

Page 15: ...g System 190 16 5 1 Upgrading by Local Backup Device 190 16 5 2 Upgrading by FTP 190 16 5 3 Restoring Default Settings 191 Chapter 17 Others 192 17 1 Configuring RS 232 Serial Port 192 17 2 Configuring General Settings 192 17 3 Configuring DST Settings 194 17 4 Configuring More Settings 194 17 5 Managing User Accounts 195 17 5 1 Adding a User 195 17 5 2 Deleting a User 199 17 5 3 Editing a User 19...

Page 16: ...rk Video Recorder User Manual 030117NA 15 18 2 Glossary 205 18 3 Troubleshooting 206 18 4 Summary of Changes 214 18 4 1 Version 3 4 2 214 18 5 List of Compatible IP Cameras 215 18 6 List of Third Party IP Cameras 220 ...

Page 17: ...2 VGA2 outputs provided for DS 9600NI series NVR HDMI and VGA outputs provided for DS 7716NI I4 16P NVR HDMI Video output at up to 4K resolution and VGA video output at up to 2K resolution Multiple screen display in live view is supported and the display sequence of channels is adjustable Live view screen can be switched in group Manual switch and auto switch are provided and the auto switch inter...

Page 18: ...dule configuration Continuous and event video recording parameters Multiple recording types manual continuous alarm motion motion alarm and VCA Eight recording time periods with separated recording types Pre record and post record for alarm motion detection for recording and pre record time for schedule and manual recording Searching record files and captured pictures by events alarm input motion ...

Page 19: ... supported VCA search for face detection vehicle plate behavior analysis people counting and heat map Alarm triggers full screen monitoring audio alarm notifying surveillance center sending email and alarm output Automatic restore when system is abnormal 1 7 Other Local Functions Operable by front panel mouse remote control or control keyboard Three level user management admin user is allowed to c...

Page 20: ...k download locking and unlocking of the record files and support downloading files broken transfer resume Remote parameters setup remote import export of device parameters Remote viewing of the device status system logs and alarm status Remote keyboard operation Remote locking and unlocking of control panel and mouse Remote HDD formatting and program upgrading Remote system restart and shutdown RS...

Page 21: ...r application system 1 10 Security Supports quick unlocking of the device by using an optional user defined pattern Users can view the password of connected IPCs by enabling IP Channel Password Is Visible requires admin password if Enable Password option is disabled in Configuration Settings ...

Page 22: ...ic Buttons Switches to the corresponding channel in live view or PTZ control mode Inputs numbers and characters in edit mode Switches between different channels in playback mode Turns blue when the corresponding channel is recording turns red when the channel is in network transmission status turns pink when the channel is recording and transmitting 6 USB Interfaces USB ports for additional device...

Page 23: ...sts the iris of the PTZ camera in PTZ control mode 8 Control Buttons DIRECTION Navigates between different fields and items in menus In playback mode use the Up and Down buttons to speed up and slow down recorded video use the Left and Right buttons to select the next and previous video files Cycles through channels in live view mode Controls the movement of the PTZ camera in PTZ control mode ENTE...

Page 24: ...oms out zoom the PTZ camera In live view or playback mode switches between main and spot video output 3DEF F2 Types 3 D E and F In PTZ Control mode zooms in zoom the PTZ camera cycles through tab pages 4GHI ESC Types 4 G H and I Exits to previous menu 5JKL EDIT Types 5 J K and L Deletes character before cursor Selects checkbox and ON OFF switch Start stops record clipping in playback SHIFT Switche...

Page 25: ...interfaces provided 2 LINE IN RCA connector for audio input 3 AUDIO OUT 2 RCA connectors for audio output 4 HDMI1 HDMI2 HDMI video output connector 5 VGA1 VGA2 DB 15 connector for VGA output Display local video output and menu 6 USB 3 0 interface USB ports for additional devices such as USB mouse and USB Hard Disk Drive HDD 7 RS 232 Interface Connector for RS 232 devices 8 eSATA Connects external ...

Page 26: ...6 RS 232 Interface Connector for RS 232 devices 7 VGA DB 15 connector for VGA output Display local video output and menu 8 RS 485 Interface Half duplex connector for RS 485 devices 9 ALARM IN Connector for alarm input ALARM OUT Connector for alarm output 10 GROUND Ground needs to be connected when NVR starts up 11 100 VAC to 240 VAC 100 to 240 VAC power supply 12 Power Switch Switch for turning on...

Page 27: ... USB ports for additional devices such as USB mouse and USB Hard Disk Drive HDD 8 GROUND Ground needs to be connected when NVR starts up 9 100 VAC to 240 VAC 100 to 240 VAC power supply 10 Power Switch Switch for turning on off the device 11 Network Interfaces with PoE function Network interfaces for the cameras and to provide power over Ethernet 2 7 IR Remote Control Operations The NVR may also b...

Page 28: ...ntrol Buttons Buttons to adjust the iris focus and zoom of a PTZ camera 18 F2 Button Same as the F2 AUX button on front panel 2 8 Troubleshooting Remote Control NOTE Make sure you have installed batteries properly in the remote control Note that you have to aim the remote control at the IR receiver in the front panel If there is no response after you press any remote button follow the procedure be...

Page 29: ...the quick set menu Menu Select and enter Double Click Live view Switch between single screen and multi screen Click and Drag PTZ control pan tilt and zoom Video tampering privacy mask and motion detection Select target area Digital zoom in Drag and select target area Live view Drag channel time bar Right Click Single Click Live view Show menu Menu Exit current menu to upper level menu Scroll Wheel...

Page 30: ... capable of providing a constant level of power be used in conjunction with the device The Power indicator LED on the front panel should be red indicating the device gets the power supply 1 Press the POWER button on the front panel The Power indicator LED should turn blue indicating that the unit begins to start up 2 After startup the Power indicator LED remains blue A splash screen with the statu...

Page 31: ...need to activate the device by setting an admin password No operation is allowed before activation You can activate the device via Web Browser SADP or Client Software 1 Input the same password in the Create New Password and Confirm New Password text fields Figure 11 Settings Admin Password Strong Password Recommended We highly recommend you create a strong password of your own choosing using a min...

Page 32: ...as that are connected with default protocol Figure 12 Attention Interface 3 3 Using the Unlock Pattern for Login For the Admin user you can configure the unlock pattern for device login 3 3 1 Configuring the Unlock Pattern After the device is activated enter the following interface to configure the device unlock pattern Figure 13 Set Unlock Pattern 1 Use the mouse to draw a pattern between dots on...

Page 33: ...tern Connect at least four dots to draw the pattern Each dot can be connected once only 2 Draw the same pattern again to confirm it If the two patterns match the pattern is successful Figure 15 Confirm the Pattern 3 If the two patterns are different you must set the pattern again ...

Page 34: ...ock the device Configure the pattern before unlocking See Configuring the Unlock Pattern 1 Right click the mouse and select the menu to enter the interface as shown in Figure 17 Figure 17 Draw the Unlock Pattern 2 Draw the pre defined pattern to unlock to enter the menu operation NOTES If you have forgotten your pattern you can select the Forgot My Pattern or Switch ...

Page 35: ...ll automatically switch to the normal login mode Figure 18 Normal Login Dialog Box 3 4 Login and Logout 3 4 1 User Login If NVR has logged out you must login the device before operating the menu and other functions 1 Select the User Name in the drop down list Figure 19 Login Interface 2 Input Password 3 Click OK to log in NOTE In the Login dialog box if you enter the wrong password seven times the...

Page 36: ...g out menu operations are invalid Input user name and password to unlock system 3 5 Adding and Connecting the IP Cameras 3 5 1 Activating the IP Camera Before adding the camera make sure the IP camera to be added is in active status 1 Select the Add IP Camera option from the right click menu in live view mode or click Menu Camera Camera to enter the IP camera management interface For IP cameras de...

Page 37: ...I Series Network Video Recorder User Manual 030117NA 36 Figure 22 IP Camera Interface ...

Page 38: ...NVR Figure 24 Set New Password Create New Password If the admin password is not used you must create and confirm a new password Strong Password Recommended We highly recommend you create a strong password of your own choosing using a minimum of 8 characters including upper case letters lower case letters numbers and special characters in order to increase the security of your product We also recom...

Page 39: ...apter Configuring Network Detection 3 5 2 2 Add the IP Cameras OPTION 1 1 Click to select an idle window in the live view mode 2 Click the icon in the window center to show the Adding IP Camera interface 3 Select the IP camera and click the Add button to add it directly or custom add it by editing the corresponding text field parameters then clicking the Add button Click the Search button to refre...

Page 40: ...lick the button to add the camera or click the One touch Adding button to add all cameras with the same login password from the list NOTE Make sure the camera to add has been activated 4 For encoders or cameras with multiple channels only check the Channel Port checkbox in the pop up window as shown in the following figure and click OK to add multiple channels Figure 27 Selecting Multiple Channels...

Page 41: ...eras 4 Click Add to add the camera The successfully added cameras are listed in the interface Table 9 Icon Descriptions Icon Explanation Icon Explanation Edit basic parameters of the camera Add the detected IP camera The camera is connected Delete the IP camera The camera is disconnected you can click the icon to get the exception information of camera Advanced settings of the camera Play the live...

Page 42: ...n the list Figure 30 List of Added IP Cameras 3 5 3 Enabling the H 265 Stream Access Check the Enable H 265 checkbox to have the NVR automatically switch to the IP camera s that support H 265 video format H 265 stream for the initial access 3 5 4 Editing Connected IP Cameras and Custom Configuring Protocols After adding the IP cameras the cameras basic information lists in the page You can then co...

Page 43: ...tiple channels choose the channel to connect by selecting the channel port No in the drop down list 3 Click OK to save the settings and exit the editing interface 3 5 4 1 Editing Advanced Parameters 1 Drag the horizontal scroll bar to the right and click the icon Figure 32 Network Configuration of the Camera 2 You can edit the camera s network information and password ...

Page 44: ...igure customized protocols for them There are 16 customized protocols provided in the system you can edit the protocol name and choose whether to enable the sub stream 1 Click the Protocol button in the custom adding IP camera interface to enter the protocol management interface Figure 34 Protocol Management Interface 2 Choose the protocol type of transmission and choose the transfer protocols NOT...

Page 45: ... leave the checkbox empty Type The network camera adopting a custom protocol must support getting the stream through standard RTSP Transfer Protocol Select the transfer protocol for the custom protocol Port Set the port No for the custom protocol Path Set the resource path for the custom protocol e g ch1 main av_stream NOTE The protocol type and the transfer protocols must be supported by the conn...

Page 46: ... You Start Connect the network cameras via the PoE interfaces 1 Enter the camera management interface Menu Camera Setup Figure 36 List of Connected Cameras NOTE The cameras connecting to the PoE interface cannot be deleted in this menu 2 Click the button and select the Adding Method in the drop down list Plug and Play It means that the camera is connected to the PoE interface so in this case the p...

Page 47: ...ay Manual You can disable the PoE interface by selecting manual while the current channel can be used as a normal channel and the parameters can also be edited 3 Input the IP address user name and administrator password manually and click OK to add the IP camera Figure 38 Edit IP Camera Interface Manual ...

Page 48: ...m video loss video tampering motion detection VCA and sensor alarm Record manual record schedule record motion detection VCA and alarm triggered record Alarm and Record Event Exception motion detection VCA sensor alarm or exception information appears at the lower left corner of the screen Refer to Chapter 0 Setting Alarm Response Actions for details 4 3 Operations in Live View Mode In live view m...

Page 49: ...S button Manually switch screens Next screen right down direction button Previous screen left up direction button Auto switch Press Enter button Playback Press Play button Switch between main and aux output Press Main Aux button 4 4 2 Using the Mouse in Live View Table 12 Mouse Operation in Live View Name Description Common Menu Quick access to the sub menus that you frequently visit Menu Enter th...

Page 50: ...right clicking mouse on this camera Figure 39 Right click Menu 4 4 3 Quick Setting Toolbar in Live View Mode On the screen of each channel there is a quick setting toolbar that shows when you single click the mouse in the corresponding screen Figure 40 Quick Setting Toolbar The fisheye expansion view feature is supported by the DS 7700 9600 I P series NVRs only ...

Page 51: ...sliding bar from to You can also scroll mouse wheel to control the zoom Image Settings Select to enter the Image Settings menu to set image parameters such as brightness contrast saturation and hue Face Detection In live view mode when human faces of a specified size are detected the device will capture the human face and save to the HDD Live View Strategy Sets strategy including Real time Balance...

Page 52: ...I Series Network Video Recorder User Manual 030117NA 51 Figure 42 Image Settings Customize Figure 43 Live View Strategy Figure 44 Information ...

Page 53: ... Expansion is the close up view of a defined area in the fisheye view or panorama expansion and it supports the electronic PTZ function which is also called e PTZ Fisheye The whole wide angle view of the fisheye camera is displayed This mode is called Fisheye View because it approximates the vision of a fish s convex eye The lens produces curvilinear images of a large area while distorting the per...

Page 54: ...he volume of live view playback and two way audio for the selected output interface Event Output Designate the output to show event video Full Screen Monitoring Dwell Time The time in seconds to show alarm event screen 3 Set Camera Order Figure 46 Live View Camera Order 1 Select a View mode in including 1 4 6 8 16 25 32 36 64 window division modes which are supported depending on model 2 Select th...

Page 55: ... affecting the image quality channel zero encoding is supported as an option 1 Enter the Live View Settings interface Menu Configuration Live View 2 Select the Channel Zero Encoding tab Figure 47 Live View Channel Zero Encoding 3 Check the Enable Channel Zero Encoding checkbox 4 Configure the Frame Rate Max Bitrate Mode and Max Bitrate 5 After setting Channel Zero encoding use the remote client or...

Page 56: ...e PTZ camera 1 Enter the PTZ Settings interface Menu Camera Setup PTZ Figure 48 PTZ Settings 2 Click the PTZ Parameters button to set the PTZ parameters Figure 49 PTZ General 3 Choose the camera for PTZ setting in the Camera drop down list 4 Enter the parameters of the PTZ camera NOTE All the parameters should be exactly the same as the PTZ camera parameters 5 Click Apply button to save the settin...

Page 57: ...focus operations can be recorded in the preset as well 3 Enter the preset No 1 to 255 in the preset text field and click the Set button to link the location to the preset 4 Repeat steps 2 to 3 to save additional presets 5 You can click the Clear button to clear the location information of the preset or click the Clear All button to clear the location information of all the presets 5 2 3 Calling Pr...

Page 58: ...n the corresponding text field 5 Click the Call Preset button to call it 5 2 4 Customizing Patrols Patrols can be set to move the PTZ to different key points and have it stay there for a set duration before moving on to the next key point The key points correspond to the presets The presets can be set following the steps above in Customizing Presets 1 Enter the PTZ Control interface Menu Camera PT...

Page 59: ... Click the Add button to add the next key point to the patrol or click the OK button to save the key point to the patrol 6 You can delete all the key points by clicking the Clear button for the selected patrol or click the Clear All button to delete all the key points for all patrols 5 2 5 Calling Patrols Calling a patrol makes the PTZ move according the predefined patrol path 1 Click the PTZ butt...

Page 60: ...rn number in the drop down list 3 Click the Start button and click corresponding buttons in the control panel to move the PTZ camera and click the Stop button to stop it The movement of the PTZ is recorded as the pattern 5 2 7 Calling Patterns Follow the procedure below to move the PTZ camera according to the predefined patterns 1 Click the PTZ button in the lower right corner of the PTZ setting i...

Page 61: ...tion is supported only by certain models 1 Enter the PTZ Control interface Menu Camera PTZ Figure 57 PTZ Settings 2 Use the directional button to wheel the camera to the location where you want to set the limit and click the Left Limit or Right Limit button to link the location to the corresponding limit NOTE The speed dome starts linear scan from the left limit to the right limit and you must set...

Page 62: ...ouch 3 Click Linear Scan button to start the linear scan and click the Linear Scan button again to stop it 4 You can click the Restore button to clear the defined left limit and right limit data The dome needs to reboot for settings to take effect 5 2 10 One Touch Park Certain speed dome models can be configured to start a predefined park action scan preset patrol etc automatically after a period ...

Page 63: ...terface default is 5s 4 Click the button again to deactivate it 5 3 PTZ Control Panel There are two ways to enter the PTZ control panel OPTION 1 In the PTZ settings interface click the PTZ button next to the Back button OPTION 2 In the Live View mode you can press the PTZ Control button on the front panel or on the remote control or choose the PTZ Control icon or select the PTZ option in the right...

Page 64: ...con Description Direction auto cycle button Zoom Focus Iris Zoom Focus Iris PTZ movement speed Light on off Wiper on off 3D Zoom Image Centralization Menu Switch to PTZ control interface Switch to one touch control interface Switch to general settings interface Previous item Next item Start pattern patrol Stop patrol pattern movement Exit Minimize windows ...

Page 65: ... been installed If not install a HDD and initialize it Menu HDD General Figure 61 HDD General 2 Click Storage Mode to check the storage mode of the HDD If the HDD mode is Quota set the maximum record capacity and maximum picture capacity For detailed information see Chapter Configuring Quota Mode If the HDD mode is Group set the HDD group For detailed information see Chapter Configuring HDD Group ...

Page 66: ...the Max Bitrate Mode Max Bitrate Kbps and Max Bitrate Range Recommend are not configurable Enabling it helps to ensure the high video quality with a lowered bitrate NOTE H 265 and H 264 should be supported by the connected IP camera Record Audio Check the checkbox to enable or disable audio recording Video Stream Main stream and sub stream are selectable for recording When you select sub stream yo...

Page 67: ...il 11 00 05 Expired Time The expired time is the period a recorded file is to be kept in the HDD When the deadline is reached the file will be deleted If you set the expired time to 0 the file will not be deleted The actual retention time for the file should be determined by the capacity of the HDD Redundant Record Capture By enabling redundant record or capture you save the record and captured pi...

Page 68: ...used to save the record files or captured pictures in the redundant HDD You must configure the redundant HDD in HDD settings For detailed information see page 75 The Main Stream Event parameters are read only 7 Set sub stream parameters settings 1 Enter the Sub stream tab page Figure 66 Sub stream Parameters 2 Configure the camera parameters 3 Click Apply to save the settings 8 Set capture paramet...

Page 69: ...ring Recording and Capture Schedule Set the record schedule and the camera will automatically start stop recording according to the schedule NOTE In this section the record schedule procedure is used as an example and the same procedure can be applied to configure both recording and capture schedules To schedule automatic capture choose the Capture tab in the Schedule interface 1 Enter the Record ...

Page 70: ... icon 5 Choose the camera you want to configure 6 Select the check box after the Enable Schedule item 7 Click Edit button or click on the color icon under the edit button and draw the schedule line on the panel 8 Edit the schedule 1 In the message box choose the day for which you want to set a schedule Figure 69 Recording Schedule Interface 2 You can click the button to set the accurate time of th...

Page 71: ...e only to Smart IP cameras 9 Repeat the above edit schedule steps to schedule recording or capture for other days in the week If the schedule can also be applied to other days click Copy 10 Click OK to save setting and back to upper level menu 11 Click Apply in the Record Schedule interface to save the settings 12 Draw the schedule 1 Click on the color icons you can choose the schedule type as con...

Page 72: ...ull screen monitoring audio warning notify the surveillance center and so on In this chapter you can follow the steps to schedule a record triggered by the detected motion 1 Enter the Motion Detection interface Menu Recording Configuration Motion Figure 73 Motion Detection 2 Choose camera you want to configure 3 Check the Enable Motion Detection checkbox 4 Drag and draw the area for motion detecti...

Page 73: ...k to the upper level menu 9 Exit the Motion Detection menu 10 Edit the Motion Detection Record Schedule For the detailed information of schedule configuration see Configuring Recording and Capture Schedule 6 4 Configuring Alarm Triggered Recording and Capture Follow the procedure below to configure alarm triggered recording or capture 1 Enter the Alarm settings interface Menu Recording Configurati...

Page 74: ...osed alarm type 5 Check the Setting checkbox Figure 77 Alarm Settings 6 Click Set 7 Choose the alarm triggered recording channel 8 Check the checkbox to select channel 9 Click Apply to save settings 10 Click OK to go back to the upper level menu 11 Repeat the above steps to configure other alarm input parameters 12 If the settings can also be applied to other alarm inputs click Copy and choose the...

Page 75: ...mation see Chapter Configuring Recording and Capture Schedule 6 5 Configuring Holiday Recording and Capture Follow the steps to configure the record or capture holiday schedules for that year You may want to have different recording and capture schedules on different holidays 1 Enter the Record setting interface Menu Recording Configuration Holiday Figure 79 Holiday Settings 2 Click to enter the E...

Page 76: ...ding and Capture Schedule 6 6 Configuring Redundant Recording and Capture Enabling redundant recording and capture which means saving the record files and captured pictures not only in the R W HDD but also in the redundant HDD will effectively enhance data safety and reliability 1 Enter HDD Information interface Menu System Configuration HDD NOTE You must set the Storage mode in the HDD advanced s...

Page 77: ... to go back to the upper level menu NOTE You must set the Storage mode in the HDD advanced settings to Group before you set the HDD property to Redundant See Chapter 11 4 1 Setting HDD Property There should be at least another HDD that is in Read Write status 6 Enter the Record setting interface Menu Recording Configuration Parameters 7 Select Record tab 8 Click More Settings to enter the followin...

Page 78: ...onfiguration HDD Figure 84 HDD General 2 Select Advanced on the left side menu Figure 85 Storage Mode 3 Check whether the HDD storage mode is Group If not set it to Group See Chapter Managing HDD Group 4 Select General in the left side menu 5 Click to enter the editing interface 6 Configure HDD group 1 Choose a group number for the HDD group 2 Click Apply and then in the pop up message box click Y...

Page 79: ...Files Protection You can lock the recording files or set the HDD property to Read only to protect the record files from being overwritten 6 8 1 Locking the Recording Files 6 8 1 1 Lock File During Playback 1 Enter Playback interface Menu Playback 2 Check the checkbox of channel s in the channel list and then double click to select a date on the calendar Figure 86 Normal Playback 3 During playback ...

Page 80: ... File Management 5 In the File Management interface you can also click to change it to to unlock the file the file will not be protected 6 8 1 2 Lock File When Exporting 1 Enter Export setting interface Menu File Management Figure 88 Export 2 Select the channels you want to search by checking their checkboxes 3 Configure the record type file type and start end times 4 Click Search to show the resu...

Page 81: ...d then click the icon which will turn to indicating that the file is locked NOTE The record files still recording cannot be locked 2 Click to change it to to unlock and unprotect the file Figure 90 Unlocking Attention 6 8 2 Setting HDD Property to Read Only 1 Enter HDD setting interface Menu HDD Figure 91 HDD General 2 Click to edit the HDD you want to protect ...

Page 82: ...ave settings and go back to the upper level menu NOTES You cannot save any files to a read only HDD If you want to save files to the HDD change the property to R W If there is only one HDD and it is set to Read only the NVR can t record any files Only live view mode is available If you set the HDD to Read only when the NVR is saving files in it then the file will be saved to the next R W HDD If th...

Page 83: ...Playback by Channel Choose a channel in live view mode and click the button in the quick setting toolbar NOTE In instant playback mode only files recorded during the last five minutes on this channel will be played back Figure 93 Instant Playback Interface 7 1 2 Playing Back by Normal Search 7 1 2 1 Playback by Channel 1 Enter the Playback interface 2 Right click a channel in live view mode and se...

Page 84: ...back video files recorded in specified time duration Multi channel simultaneous playback and channel switch are supported 1 Enter playback interface Menu Playback 2 Check the checkbox of channel s in the channel list and then double click to select a date on the calendar Figure 95 Playback Calendar 3 If there are record files for that camera on that day in the calendar the icon for that day is dis...

Page 85: ...nnel s to execute simultaneous playback of multiple channels Figure 97 Playback Toolbar NOTE The indicates the start end time of the recorded video files The indicates the smart playback time bar and the indicates the normal playback time bar Playback progress bar use the mouse to click any point of the progress bar to display a thumbnail Click on the thumbnail to jump to that period You can also ...

Page 86: ... the time bar in 2 hour periods Play the time bar in 6 hour periods Play the time bar in 24 hour periods Fisheye Expansion 180 panorama 360 panorama PTZ expansion Fisheye NOTES Refer to Chapter 3 2 5 Fisheye Expansion for the description and operation of the fisheye expansion 256x playing speed is supported 7 1 3 Playing Back Using Smart Playback An easy way to bypass less relevant information Sma...

Page 87: ...g area arming schedule and linkage methods Refer to the Smart IP Camera user manual for detailed instructions 1 Enter Playback interface Menu Playback 2 Select Normal in the drop down list on the top left 3 Select a camera in the camera list 4 Select a date in the calendar and click the button on the left toolbar to play the video file Figure 99 Playback by Smart Search 5 Click the status bar to s...

Page 88: ...can also click the button to set the full screen as the detection area 7 Click to search and play the matched video files 8 Optional Click to filter the searched video files by setting the target characters including the gender and age of the human and whether he she wears glasses Figure 100 Set Result Filter 7 1 4 Playing Back by Event Search Play back record files on one or several channels sear...

Page 89: ...refer to Chapter 9 VCA Alarm 5 Select the camera s for searching and set the Start time and End time 6 Click Search button to get the search result information Refer to the right side bar for the results 7 Select a result item and click the button to play back the file NOTE Pre play and post play can be configured 8 Enter the Synch Playback interface to select the camera s for synchronous playback...

Page 90: ...eo Tags Video tags allow you to record related information such as people and location of a certain time point during playback You can use video tag s to search for record files and position time point 7 1 5 1 Before Playing Back by Tag 1 Enter Playback interface Menu Playback 2 Search and play back the record file s Refer to Chapter 6 1 1 for the detailed information about searching and playback ...

Page 91: ...to add default tag 4 Click button to add customized tag and input tag name NOTE Maximum of 64 tags can be added to a single video file 7 1 5 2 Tag Management Click button to enter the File Management interface and click Tag to manage the tags You can check edit and delete tag s Figure 105 Tag Management Interface ...

Page 92: ...ack interface 2 Choose channels edit start time and end time and then click Search to enter the Search Result interface Figure 106 Playback by Tag Interface NOTE Enter keyword in the text box to search for tags on your command 3 Click the button to play back the selected tag file 4 Click the Back button to back to the search interface ...

Page 93: ...bar buttons 7 1 7 Playing Back by Sub Periods The video files can be played in multiple sub periods simultaneously on the screens 1 Enter Playback interface Menu Playback 2 Select Sub Periods from the drop down list in the upper left corner of the page to enter the Sub periods Playback interface 3 Select a date and start playing the video file 4 Select the Split screen Number from the drop down li...

Page 94: ...ere are video files existing between 16 00 and 22 00 and 6 screen display mode is selected then it can play the video files for 1 hour on each screen simultaneously 7 1 8 Playing Back by System Logs Play back record file s associated with channels after searching system logs 1 Enter Log Information interface Menu Maintenance Log Information 2 Click Log Search tab to enter Playback by System Logs 3...

Page 95: ... file and click button to enter Playback interface NOTE If there is no record file at the time point of the log the No result found message box will pop up Figure 110 Result of System Log Search 7 1 9 Playback Interface The toolbar in the bottom section of the Playback interface can be used to control the playing process ...

Page 96: ...and play back files on external devices 1 Enter Tag Search interface Menu Playback 2 Select the External File in the drop down list on the top left side The files are listed on the right side list 3 Click the button to refresh the file list 4 Select a file and click the button to play it Adjust playback speed by clicking and Figure 112 External File Playback Interface ...

Page 97: ...o enter the Picture Playback interface 3 Check checkbox to select channel s and specify search start time and end time 4 Click Search to enter Search Result interface NOTE Up to 4 000 pictures can be displayed each time 5 Choose a picture you want to view and click the button 6 Click Back to return to the search interface Figure 113 Picture Playback Result 7 Use the toolbar in the bottom section o...

Page 98: ...ay back one frame 3 If you choose reverse playback of the record file click button until the speed changes to single frame One click on the playback screen will reverse play back one frame It is also possible to use the button in the toolbar NOTE You can also advance reverse single frames by using the mouse wheel 7 2 1 2 Using the Front Panel 1 Click the button to set the speed to single frame One...

Page 99: ...review thumbnails Select and double click on a thumbnail to enter full screen playback NOTE Thumbnail view is supported only in 1x single camera playback mode 7 2 3 Fast View Use the mouse to drag on the time bar for a fast view of the video files 1 Enter the playback interface and start to play the video files Figure 116 Playback Interface ...

Page 100: ...button on the playback control bar to enter the Digital Zoom interface 2 Zoom in the image to different proportions 1x to 16x by moving the sliding bar from to You can also scroll the mouse wheel to control the zoom in out Figure 117 Digital Zoom Draw Area 3 Right click the image to exit the digital zoom interface 7 2 5 File Management You can manage video clips captured pictures in playback locke...

Page 101: ...118 File Management 3 You can view saved video clips captured playback pictures lock unlock the files and edit tags added in playback mode 4 If required select the items and click Export All or Export to export the clips pictures files tags to a local storage device ...

Page 102: ...nt to back up NOTE The time duration of record files on a specified channel cannot exceed one day Otherwise the message box Max 24 hours are allowed for quick export will pop up Figure 119 Export Interface 3 Select the format of the log files to be exported Up to nine formats are selectable 4 Click Export to start exporting NOTE This example uses a USB flash drive Refer to the next section Normal ...

Page 103: ...ing interface until all record files are exported Figure 121 Export Finished 6 Check backup result 7 Choose the record file in Export interface and click the button to check it NOTE The player exe player will be exported automatically during record file export Figure 122 Checkup of Quick Export Result Using USB ...

Page 104: ...er Export interface Menu File Management Picture 2 Select the cameras to search 3 Set search condition and click Search button to enter the search result interface The matched video files or pictures are displayed in Chart or List display mode Figure 123 Normal Video Search for Backup 4 Select video files or pictures from the Chart or List to export 5 Click to play the record file if you want to c...

Page 105: ...port all the files or you can select recording files you want to back up and click Export button to enter the Export interface 9 If the inserted USB device is not recognized Click the Refresh button Reconnect device Check for compatibility from vendor NOTE You can also format USB flash drives or USB HDDs via the device Figure 125 Export by Normal Video Search Using USB Flash Drive ...

Page 106: ...er to steps described above 8 1 3 Backing Up by Event Search Back up event related record files using USB devices USB flash drives USB HDDs USB writer SATA writer or eSATA HDD Quick Backup and Normal Backup are supported 1 Enter Export interface Menu File Management Event 2 Select the cameras to search 3 Select the event type from the drop down menu alarm input motion POS or VCA Figure 127 Event S...

Page 107: ...of Chapter 7 1 2 Backing up by Normal Video Search for details 8 1 4 Backing Up Video Clips or Captured Playback Pictures Select video clips or captured pictures in playback mode to export directly during Playback using USB devices USB flash drives USB HDDs USB writer SATA writer or eSATA HDD 1 Enter Playback interface see 2 3 Playing Back Record Files 4 During playback use or buttons in the playb...

Page 108: ...er 7 1 2 Backing up by Normal Video Search for details 8 2 Managing Backup Devices Management of USB flash drives USB HDDs and eSATA HDDs 1 Enter the Export interface Figure 130 Storage Device Management 2 Backup device management 3 Click New Folder button if you want to create a new folder in the backup device 4 Select a record file or folder in the backup device and click button if you want to d...

Page 109: ...ler for details of models that support the hot spare function 8 3 1 Before You Start Ensure at least two devices are online A bidirectional connection shown in the figure below is required to be built between the hot spare device and each working device Figure 131 Building Hot Spare System 8 3 2 Setting Hot Spare Device NOTE The camera connection will be disabled when the device works in the hot s...

Page 110: ...k Mode to Normal Mode default 3 Check the Enable checkbox to enable the hot spare function 4 Enter the IP address and admin password of the hot spare device Figure 133 Setting Working Mode for Working Device 5 Click the Apply button to save the settings 8 3 4 Managing the Hot Spare System 1 Enter the Hot Spare Settings interface of the hot spare device Menu Configuration Hot Spare The connected wo...

Page 111: ... View the working status of the hot spare device on the Working Status list When the device is working properly the working status of the hot spare device is displayed as No record Figure 135 No Recording NOTE If the working device goes offline the hot spare device will record the video of the IP Camera connected to the working device for backup and the hot spare device working status will be disp...

Page 112: ... comes online the lost video files will be restored by the record synchronization function and the working status of the hot spare device will be displayed as Synchronizing The record synchronization function can be enabled for one working device at a time Figure 137 Synchronizing ...

Page 113: ... 138 Motion Detection Setup Interface 2 Set up detection area and sensitivity 3 Tick Enable Motion Detection Use the mouse to draw detection area s and drag the sensitivity bar to set sensitivity 4 Click Set button and set alarm response actions 5 Click Trigger Channel tab and select one or more channels that will start to record capture or become full screen monitoring when motion alarm is trigge...

Page 114: ... Time periods cannot be repeated or overlapped Figure 140 Set Arming Schedule of Motion Detection 7 Click Handling tab to set up motion alarm s response actions 8 To set motion detection for another channel repeat the above steps or just click Copy in the Motion Detection interface to copy the above settings to it 9 2 Setting Sensor Alarms Set the handling action of an external sensor alarm 1 Ente...

Page 115: ...tings button to set up its alarm response actions Figure 142 Alarm Input Setup Interface 5 Select Trigger Channel tab and select one or more channels that will start to record capture or become full screen monitoring when an external alarm is input and click Apply to save the settings 6 Select Arming Schedule tab to set the arming schedule of handling actions Figure 143 Set Arming Schedule of Alar...

Page 116: ...nse actions of the alarm input 11 If necessary select PTZ Linking tab and set PTZ linkage of the alarm input 12 Set PTZ linking parameters and click OK to complete the alarm input settings NOTE Check whether the PTZ or speed dome supports PTZ linkage One alarm input can trigger presets patrols or patterns of more than one channel However presets patrols and patterns are exclusive Figure 144 Set PT...

Page 117: ...igure 146 Video Loss Setup Interface 2 Set up handling action of video loss 3 Check the Enable Video Loss Alarm checkbox 4 Click the Set button to set up the video loss handling action 5 Set up the handling actions arming schedule Select Arming Schedule tab to set the channel s arming schedule Choose a day of the week up to eight time periods can be set within each day Click Apply button to save t...

Page 118: ... take alarm response action s 1 Go to Menu Camera Setup Video Tampering and select a channel to detect video tampering Figure 148 Video Tampering Setting Interface 2 Set the video tampering handling action of the channel 3 Check the Enable Video Tampering Detection checkbox 4 Drag the sensitivity bar to set a proper sensitivity level Use the mouse to draw an area you want to detect video tampering...

Page 119: ...ns 8 Click the OK button to complete the channel s video tampering settings 9 5 Handling Exceptions Alarm Exception settings refer to the handling action of various exceptions HDD Full The HDD is full HDD Error Writing HDD error or unformatted HDD Network Disconnected Disconnected network cable IP Conflicted Duplicated IP address Illegal Login Incorrect user ID or password Record Capture Exception...

Page 120: ...enter Trigger Alarm Output and Send E mail 9 5 2 Event Hint Display When an event or exception happens a hint can be displayed on the lower left corner of live view image And you can click the hint icon to check the details Besides the event to be displayed is configurable 1 Enter the Exception settings interface Menu Configuration Exceptions 2 Check the Enable Event Hint checkbox Figure 151 Event...

Page 121: ... going to Menu Configuration Live View Full Screen Monitoring Dwell Time Auto switch will terminate once the alarm stops and you will be taken back to the Live View interface NOTE Select the channel s you want to make full screen monitoring in Trigger Channel settings 9 5 4 Audible Warning An audible beep will sound when an alarm is detected 9 5 5 Notify Surveillance Center Sends an exception or a...

Page 122: ...1 Enter Alarm Output interface Menu Configuration Alarm Alarm Output 2 Select an alarm output and set alarm name and dwell time Click Schedule button to set the arming schedule of alarm output NOTE If Manually Clear is selected in the Dwell Time drop down list you can clear it only by going to Menu Manual Alarm Figure 153 Alarm Output Setup Interface 3 Set up arming schedule of the alarm output 4 ...

Page 123: ...e above settings to another channel Figure 155 Alarm Output Copy Settings 9 6 Triggering or Clearing Alarm Output Manually Sensor alarm can be triggered or cleared manually If Manually Clear is selected in the drop down list of dwell time of an alarm output the alarm can be cleared only by clicking Clear button in the following interface 1 Select the alarm output you want to trigger or clear and m...

Page 124: ...I Series Network Video Recorder User Manual 030117NA 123 4 Click Clear All button to clear all alarm output Figure 156 Clear or Trigger Alarm Output Manually ...

Page 125: ... detection and defocus detection sent by IP cameras VCA detection must first be enabled and configured in the IP camera settings interface NOTE The VCA detection alarm must be supported by the connected IP camera to function See network camera s user manual for detailed instructions of all VCA detection types 10 1 Face Detection The Face Detection function detects faces that appear in the surveill...

Page 126: ... channel arming schedule and linkage action for the face detection alarm Refer to Step 3 through Step 5 of Chapter 8 1 Setting Motion Detection Alarm for detailed instructions 7 Click the Rule Settings button to set the face detection rules You can click and drag the slider to set the detection sensitivity Sensitivity Range 1 5 The higher the value the more easily the face will be detected Figure ...

Page 127: ...et button to configure the trigger channel arming schedule and linkage actions for the line crossing detection alarm 7 Click the Rule Settings button to set the line crossing detection rules 1 Select the direction to A B A B or A B A B An object crossing the configured line in either direction will be detected and trigger an alarm A B Only an object crossing the configured line from the A side to ...

Page 128: ...the alarm is triggered 1 Enter the VCA settings interface Menu Camera VCA 2 Select the camera for which to configure the VCA 3 Click the Save VCA Picture checkbox to save the captured VCA detection pictures 4 Select Intrusion Detection as the VCA detection type 5 Check the Enable checkbox to enable this function 6 Click Set button to configure the trigger channel arming schedule and linkage action...

Page 129: ...io of the in region part of the object that will trigger the alarm For example if the percentage is set as 50 when the object enters the region and occupies half of the whole region the alarm will be triggered Figure 161 Set Intrusion Crossing Detection Rules 8 Click OK to save the rule settings and go back to the line crossing detection settings interface 9 Click and draw a quadrilateral in the p...

Page 130: ... settings interface Menu Camera VCA 2 Select the camera for which to configure the VCA 3 Click the Save VCA Picture checkbox to save the captured VCA detection pictures 4 Select Region Entrance Detection as the VCA detection type 5 Check the Enable checkbox to enable this function 6 Click Set button to configure the trigger channel arming schedule and linkage actions for the line crossing detectio...

Page 131: ...ion Entrance Detection 10 5 Region Exiting Detection The Region Exiting Detection function detects people vehicles or other objects that exit from a pre defined virtual region and certain actions can be taken when the alarm is triggered NOTES Up to four rules can be configured 10 6 Unattended Baggage Detection The Unattended Baggage Detection function detects objects e g baggage purse dangerous ma...

Page 132: ...t has passed after the objects have been removed from the region If the value is 10 an alarm is triggered after the object disappears from the region for 10 seconds Sensitivity defines similarity of the object to the background When the sensitivity is high a very small object taken from the region can trigger the alarm Up to four rules can be configured 10 8 Audio Exception Detection The Audio Exc...

Page 133: ...he real environment 9 Check the Sudden Decrease of Sound Intensity Detection checkbox to detect a steep drop in sound in the surveillance scene Set the detection sensitivity 1 100 as required 10 Click Apply to activate the settings 10 9 Sudden Scene Change Detection The Scene Change Detection function detects changes in the surveillance environment affected by external factors such as intentional ...

Page 134: ... view The heat energy dissipated by a person or any other warm blooded creature such as dogs cats etc can be detected 1 Enter the VCA settings interface Menu Camera VCA 2 Select the camera to configure the VCA 3 Click the Save VCA Picture checkbox to save the captured VCA detection pictures 4 Select PIR Alarm as the VCA detection type 5 Click Set button to configure the trigger channel arming sche...

Page 135: ...erface to search the pictures and play the picture related video file according to specified conditions NOTE Refer to Chapter 0 Face Detection for configuring Face Detection 1 Enter the Face Search interface Menu VCA Search Face Search 2 Select the camera s for the face search Figure 165 Face Search 3 Specify the start time and end time for searching the captured face pictures or video files 4 Cli...

Page 136: ...right or select a picture item and click to play it You can also click to stop the playing or click to play the previous next file 7 To export the captured face pictures to a local storage device connect the storage device and click Export All to enter the Export interface 8 Click Export to export all face pictures to the storage device NOTES Refer to Chapter7 Backup for operation of exporting fil...

Page 137: ...or the behavior search 3 Specify the start time and end time for searching the matched pictures Figure 168 Behavior Search Interface 4 Select the VCA detection type from the drop down list including line crossing detection intrusion detection unattended baggage detection object removal detection region entrance detection region exiting detection parking detection loitering detection people gatheri...

Page 138: ...8 To export the captured pictures to a local storage device connect the storage device and click Export All to enter the Export interface 9 Click Export to export all pictures to the storage device 11 3 Plate Search You can search and view matched captured vehicle plate pictures and related information according to the plate searching conditions including start time end time country and plate No 1...

Page 139: ...t NOTE Refer to Step 7 and Step 8 of Section 10 1 Face Search for operation of the search results 11 4 People Counting People Counting calculates the number of people who enter or leave a configured area and creates daily weekly monthly annual reports for analysis 1 Enter the Counting interface Menu VCA Search Counting 2 Select the camera for the people counting 3 Select the report type Daily Repo...

Page 140: ...by colors The Heat Map function is usually used to analyze the visit times and dwell time of customers in a configured area NOTE The Heat Map function must be supported by the connected IP camera and the corresponding configuration must be set 1 Enter the Heat Map interface Menu VCA Search Heat Map 2 Select the camera for heat map processing 3 Select the report type Daily Report Weekly Report Mont...

Page 141: ... the Counting button to export the report data and start heat map statistics and the results are displayed in graphics marked in different colors NOTE As shown in the figure above red color block 255 0 0 indicates the most welcome area and blue color block 0 0 255 indicates the less popular area ...

Page 142: ...eral Settings interface configure the following settings Working Mode NIC Type IPv4 Address IPv4 Gateway MTU and DNS Server NOTES The valid value MTU range is 500 9676 If the DHCP server is available you can click the DHCP checkbox to automatically obtain an IP address and other network settings from that server Two self adaptive 10M 100M 1000M network interfaces for DS 9600NI I8 DS 7700NI I4 and ...

Page 143: ...e NIC type field for parameter settings Select one NIC card as the default route and the data connecting to the extranet will be forwarded through the default route Net Fault Tolerance Mode The two NIC cards use the same IP address Select the Main NIC as LAN1 or LAN2 This way in case one NIC card fails the device will automatically enable the other standby NIC card so as to ensure normal running o...

Page 144: ...e Finish button 3 Enter your e mail address then click the Next button 4 Check your e mail for the verification code that was texted and enter it into the Input the received verification code field then click the Next button 5 Create user name and password re type confirmation password then click Finish button 12 2 2 Enable Hik Connect P2P on the NVR 1 Go to Main Menu System Configuration Network ...

Page 145: ...e appears on the Results screen click the Add button 4 Enter the device s 6 character Verification Code all upper case then click the OK button 5 Click the Finish button NOTES For existing DVRs with Hik Connect enabled Hik Connect will still be enabled if upgraded If Hik Connect is disabled then enabled for the first time you must change the verification code if the encrypted verification code is ...

Page 146: ...erver in minutes NTP Server IP address of the NTP server NTP Port Port of the NTP server 5 Click the Apply button to save and exit the interface NOTE The time synchronization interval can be set from 1 to 10080 min and the default value is 60 min If the NVR is connected to a public network you should use a NTP server that has a time synchronization function such as the server at the National Time ...

Page 147: ...g SNMP settings Trap Address IP Address of SNMP host Trap Port Port of SNMP host 6 Click the Apply button to save and exit the interface NOTE Before setting the SNMP download the SNMP software and manage to receive the device information via SNMP port By setting the Trap Address the NVR is allowed to send the alarm event and exception message to the surveillance center 12 2 7 Configuring More Sett...

Page 148: ...rough the network A multicast address spans the Class D IP range of 224 0 0 0 to 239 255 255 255 It is recommended to use the IP address ranging from 239 252 0 0 to 239 255 255 255 When adding a device to the CMS Client Management System software the multicast address must be the same as the device s multicast IP RTSP Port The RTSP Real Time Streaming Protocol is a network control protocol designe...

Page 149: ...et to 443 and the IP address is set to 192 0 0 64 access the device by inputting https 192 0 0 64 443 via the Web browser NOTE The HTTPS port can be configured only through the Web browser 1 Open Web browser input the IP address of device and the Web server will select the language automatically according to the system language and maximize the Web browser 2 Input the correct user name and passwor...

Page 150: ...ame IP validity and other information 3 Click OK to save the settings OPTION 2 Create the authorized certificate 1 Click the Create button to create the certificate request 2 Download the certificate request and submit it to the trusted certificate authority for signature 3 After receiving the signed valid certificate import the certificate to the device 5 There will be the certificate information...

Page 151: ...ore configuring the e mail settings the NVR must be connected to a local area network LAN that maintains an SMTP mail server The network must also be connected to either an intranet or the Internet depending on the location of the e mail accounts to which you want to send notification 1 Enter the Network Settings interface Menu Configuration Network 2 Set the IPv4 Address IPv4 Subnet Mask IPv4 Gat...

Page 152: ...d of sender s account registered on the SMTP server SMTP Server The SMTP Server IP address or host name e g smtp 263xmail com SMTP Port The SMTP port default TCP IP port used for SMTP is 25 Enable SSL TLS optional Click the checkbox to enable SSL TLS if required by the SMTP server Sender The name of sender Sender s Address The e mail address of sender Select Receivers Select the receiver up to thr...

Page 153: ...UPnP can permit the device seamlessly to discover the presence of other network devices and establish functional network services for data sharing communications etc Use the UPnP function to enable fast connection of the device to the WAN via a router without port mapping NOTE Before You Start If you want to enable the device s UPnP function you must enable the UPnP function of the router to which...

Page 154: ...e External Port Settings dialog box 1 Select Manual in the Mapping Type drop down list 2 Click to activate the External Port Settings dialog box Configure the external port No for server port http port RTSP port and https port respectively NOTE You can use the default port No or change it according to actual requirements External Port indicates the port No for port mapping in the router The value ...

Page 155: ...Make sure the router supports the configuration of internal port and external port in the Forwarding interface 1 Enter the Network Settings interface Menu Configuration Network 2 Select the NAT tab to enter the port mapping interface 3 Leave the Enable UPnP checkbox unchecked 4 Click to activate the External Port Settings dialog box Configure the external port No for server port http port RTSP por...

Page 156: ...urce Port with the external port value and other required contents NOTE Each item should correspond with the device port including server port http port RTSP port and https port Figure 191 Setting Virtual Server Item NOTE The above virtual server setting interface is for reference only it may be different due to different router manufacturers Contact your router manufacturer if you have any proble...

Page 157: ... on the right most side of the camera list as shown in Error Reference source not found Configuration Remote Configuration Camera Management IP Camera Figure 193 Connect to IP Camera 5 Click the link and the IP camera management page appears 12 3 Checking Network Traffic You can check network traffic to obtain real time NVR information such as linking status MTU sending receiving rate etc 1 Enter ...

Page 158: ...econd 12 4 Configuring Network Detection You can obtain the NVR s network connecting status through the network detection function including network delay packet loss etc 12 4 1 Testing Network Delay and Packet Loss 1 Enter the Network Traffic interface Menu Maintenance Net Detect 2 Click the Network Detection tab to enter the Network Detection menu as shown in Figure 195 Figure 195 Network Detect...

Page 159: ...to a USB flash disk SATA eSATA DVD R W and other local backup devices 1 Enter the Network Traffic interface Menu Maintenance Net Detect 2 Click the Network Detection tab to enter the Network Detection interface 3 Select the backup device from the Device Name drop down list as shown in Figure 197 NOTE Click Refresh button if the connected local backup device cannot be displayed If it fails to detec...

Page 160: ...utton on the lower right corner of the page Figure 199 Network Status Checking 2 If the network is normal the following message box appears If the message box appears with information other than this click the Network button to show the network parameters quick setting interface Figure 200 Network Status Checking Result 12 4 4 Checking Network Statistics Check the network status to obtain NVR s re...

Page 161: ...2 Choose the Network Stat tab Figure 201 Network Stat Interface 3 Check the bandwidth of IP Camera bandwidth of Remote Live View bandwidth of Remote Playback bandwidth of Net Receive Idle and bandwidth of Net Send Idle 4 Click Refresh to get the newest status ...

Page 162: ... based disk array You can enable the RAID function at your demand NOTE DS 9600NI I8 Series NVRs support RAID0 RAID1 RAID5 RAID6 and RAID 10 array types 13 1 1 Before You Start Install the HDD s properly and it is recommended to use the same enterprise level HDDs including model and capacity for array creation and configuration so as to maintain reliable and stable running of the disks 13 1 2 Intro...

Page 163: ...n the device starts up refer to step 7 of Chapter 2 2 OPTION 2 Enable the RAID function in the HDD Management Interface 1 Enter the disk mode configuration interface Menu HDD Advanced Figure 203 Enable RAID Interface 2 Check the checkbox of Enable RAID 3 Click the Apply button to save the settings 13 1 4 One Touch Configuration Through one touch configuration you can quickly create the disk array ...

Page 164: ...eck the corresponding HDD No checkbox to select it 3 Click the One touch Create button to enter the One touch Array Configuration interface Figure 205 One Touch Array Configuration 4 Edit the array name in the Array Name text filed and click OK button to start configuring array NOTE If you install four HDDs or above for one touch configuration a hot spare disk will be set by default It is recommen...

Page 165: ...plays as an HDD in the HDD information interface Figure 207 HDD Information Interface 13 1 5 Manually Creating Array You can manually create the array of RAID 0 RAID 1 RAID 5 RAID6 and RAID 10 NOTE In this section we take RAID 5 as an example to describe manually configuring arrays and virtual disks 1 Enter the Physical Disk Settings interface Menu HDD RAID Physical Disk Figure 208 Physical Disk S...

Page 166: ...AID 1 two HDDs need to be configured for RAID 1 If you choose RAID 5 at least three HDDs must be installed If you choose RAID 6 at least four HDDs must be installed If you choose RAID 10 the number of HDDs installed should be even in the range of 4 to 16 4 Click OK button to create array NOTE If the number of HDDs you select is not compatible with the requirement of the RAID level the error messag...

Page 167: ...ing status will be Functional if the number of lost disks has exceeded the limit the working status will change to Offline in other conditions the working status is Degraded When the virtual disk is in Degraded status you can restore it to Functional by array rebuilding 13 2 1 Before You Start Make sure the hot spare disk is configured 1 Enter the Physical Disk Settings interface to configure the ...

Page 168: ...there is no hot spare disk after rebuilding it is recommended to install a HDD into the device and set it as a hot spare disk to ensure high security and reliability of the array 13 2 3 Manually Rebuilding Array If the hot spare disk has not been configured you can rebuild the array manually to restore the array when the virtual disk is in Degraded status 1 Enter the Array Settings interface Menu ...

Page 169: ... Array NOTE Deleting the array will delete all data in the array 1 Enter the Array Settings interface Menu HDD RAID Array Figure 216 Array Settings Interface 2 Select an array and click to delete the array Figure 217 Confirm Array Deletion 3 In the pop up message box click Yes button to confirm the array deletion 13 4 Checking and Editing Firmware You can view the firmware information and set the ...

Page 170: ...I Series Network Video Recorder User Manual 030117NA 169 Figure 218 Firmware Interface 2 Set the Background Task Speed in the drop down list 3 Click the Apply button to save the settings ...

Page 171: ...R starts up if there are any uninitialized HDDs Click Yes button to initialize it immediately or perform the following steps Figure 219 Message Box of Uninitialized HDD 1 Enter the HDD Information interface Menu HDD General Figure 220 HDD Information Interface 2 Select HDD to be initialized 3 Click the Init button Figure 221 Confirm Initialization 4 Select the OK button to start initialization Fig...

Page 172: ... all data on it 14 2 Managing Network HDD You can add the allocated NAS or IP SAN disk to the NVR and use it as a network HDD Up to eight network disks can be added 1 Enter the HDD Information interface Menu HDD General Figure 224 HDD Information Interface 2 Click the Add button to enter the Add NetHDD interface as shown in Figure 225 Figure 225 HDD Information Interface 3 Add the allocated NetHDD...

Page 173: ...sk from the list shown below or manually enter the directory in the NetHDD Directory text field 4 Click the OK button to add the configured NAS disk Figure 226 Add NAS Disk Add IP SAN 1 Enter the NetHDD IP address in the text field 2 Click the Search button to search the available IP SAN disks 3 Select the IP SAN disk from the list shown below 4 Click the OK button to add the selected IP SAN disk ...

Page 174: ...u can configure the eSATA for the use of Record Capture or Export and you can manage the eSATA in the NVR 1 Enter the Advanced Record Settings interface Menu Record Advanced 2 Select the eSATA type to Export or Record Capture from the drop down list of eSATA Export Use the eSATA for backup Refer to Backup using eSATA HDDs in Chapter Backing Up by Normal Video Picture Search for operating instructi...

Page 175: ... groups Video from specified channels can be recorded onto a particular HDD group through HDD settings 1 Enter the Storage Mode interface Menu HDD Advanced Storage Mode 2 Set the Mode to Group as shown in Figure 231 Figure 231 Storage Mode Interface 3 Click the Apply button and the following Attention box will pop up Figure 232 Attention for Reboot 4 Click the Yes button to reboot the device to ac...

Page 176: ...to redundancy read only or read write R W Before setting the HDD property set the storage mode to Group An HDD can be set to read only to prevent important recorded files from being overwritten when the HDD becomes full in overwrite recording mode When the HDD property is set to redundancy the video can be recorded both onto the redundancy HDD and the R W HDD simultaneously so as to ensure high se...

Page 177: ...set an HDD to Redundancy with one HDD with R W property 14 5 Configuring Quota Mode Each camera can be configured with allocated quota for storing recorded files or captured pictures 1 Enter the Storage Mode interface Menu HDD Advanced 2 Set the Mode to Quota as shown in Figure 236 NOTE Reboot the NVR to enable the changes Figure 236 Storage Mode Settings Interface 3 Select a camera for which you ...

Page 178: ...ra checkbox to select all cameras 7 Click the OK button to finish the Copy settings and go back to the Storage Mode interface 8 Click the Apply button to apply the settings NOTE If the quota capacity is set to 0 then all cameras will use the total HDD capacity for record and picture capture 14 6 Configuring Disk Clone If the S M A R T detection result declares the HDD is abnormal you can choose to...

Page 179: ...k Clone Configuration Interface 3 eSATA Usage must be set to Export If not click Set button to set it Choose Export and click the OK button Figure 240 Setting eSATA Usage NOTE The destination disk capacity must be the same as that of the clone source disk 4 Check the HDD checkbox to be cloned in the Clone Source list 5 Click the Clone button and a message box pops up Figure 241 Message Box for Dis...

Page 180: ...in HDD Information Interface 1 Enter the HDD Information interface Menu HDD General 2 Check the status of each HDD displayed on the list Figure 243 View HDD Status 1 NOTE If the HDD status is Normal or Sleeping it works normally If the status is Uninitialized or Abnormal initialize the HDD before use If the HDD initialization fails replace HDD Checking HDD Status in System Info Interface 1 Enter t...

Page 181: ...ng Analysis and Reporting Technology is a monitoring system for HDD to detect and report on various reliability indicators in the hopes of anticipating failures 14 8 1 S M A R T Settings 1 Enter the S M A R T Settings interface Menu Maintenance HDD Detect 2 Select the HDD to view its S M A R T information list as shown in Figure 245 The related S M A R T information is shown on the interface Figur...

Page 182: ... Bad Sector Detection tab 2 Select the HDD No in the drop down list you want to configure and choose All Detection or Key Area Detection as the detection type 3 Click the Detect button to start the detection Figure 246 Bad Sector Detection 4 Click Error info button to see the detailed damage information NOTE You can also pause resume or cancel the detection 14 9 Configuring HDD Error Alarms You ca...

Page 183: ... in Figure 247 NOTE The alarm type can be selected to Audible Warning Notify Surveillance Center Send E mail and Trigger Alarm Output Figure 247 Configure HDD Error Alarm 4 When the Trigger Alarm Output is selected you can also select the alarm output to be triggered from the list below 5 Click the Apply button to save the settings ...

Page 184: ...kbox 5 Select the Date Format Time Format and Display Mode Figure 248 OSD Configuration Interface 6 You can use the mouse to click and drag the text frame on the preview window to adjust the OSD position 7 Click the Apply button to apply the settings 15 2 Configuring Privacy Mask You are allowed to configure the four sided privacy mask zones that cannot be viewed by the operator The privacy mask c...

Page 185: ...The configured privacy mask zones on the window can be cleared by clicking the corresponding Clear Zone1 4 icons on the right side of the window or click Clear All to clear all zones Figure 250 Set Privacy Mask Area 6 Click the Apply button to save the settings 15 3 Configuring Video Parameters You can customize the image parameters including the brightness contrast saturation image rotate and mir...

Page 186: ...lect the Enable Rotate function to Clockwise 270 degrees or OFF When OFF is selected the image is restored to original 5 Select the Mirror Mode to Left Right Up Down Center or OFF When OFF is selected the image is restored to original NOTES The Rotate and Mirror functions must be supported by the connected IP camera The image parameters adjustment can affect both the live view and the recording qu...

Page 187: ... Camera Record Alarm Network and HDD tabs to view the system information of the device Figure 252 Device Information Interface NOTE You can add the device to your mobile client software iVMS 4500 by scanning the QR Code 16 2 Searching and Exporting Log Files The NVR operation alarm exception and information can be stored in log files which can be viewed and exported 1 Enter the Log Search interfac...

Page 188: ...or Type 3 Click the Search button to start searching log files 4 The matched log files will be displayed on the list shown below Figure 254 Log Search Results NOTE Up to 2000 log files can be displayed each time 5 Click the button of each log or double click it to view its detailed information as shown in Figure 255 You can also click the button to view the related video files if available ...

Page 189: ...o the backup device Figure 256 Export Log Files 8 Select the backup device from the Device Name drop down list 9 Select the format of the log files to be exported Up to nine formats are selectable 10 Click Export to export the log files to the selected backup device 11 You can click the New Folder button to create a new folder in the backup device or click the Format button to format the backup de...

Page 190: ...iguration file select the file from the selected backup device and click the Import button After the importing process has completed you must reboot the NVR 16 4 Importing Exporting Configuration Files The NVR s configuration files can be exported to a local device for backup and the configuration files of one NVR can be imported to multiple NVR devices if they are to be configured with the same p...

Page 191: ... shown in Figure 258 Figure 258 Local Upgrade Interface 4 Select the update file from the backup device 5 Click the Upgrade button to start upgrading 6 After upgrading is complete reboot the NVR to activate the new firmware 16 5 2 Upgrading by FTP NOTE Before you start ensure the network connection of the PC running the FTP server and the device is valid and correct Run the FTP server on the PC an...

Page 192: ...60 Restore Defaults 2 Select the restoring type from the following three options Restore Defaults Restore all parameters except the network including IP address subnet mask gateway MTU NIC working mode default route server port etc and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settings Restore to Inactive Restore the devi...

Page 193: ...ce directly to the NVR The serial device will be controlled remotely by the PC through the network and the protocol of the serial device 1 Enter the RS 232 Settings interface Menu Configuration RS 232 Figure 261 RS 232 Settings Interface 2 Configure RS 232 parameters including baud rate data bit stop bit parity flow control and usage 3 Click the Apply button to save the settings 17 2 Configuring G...

Page 194: ...s English Output Standard Set to NTSC or PAL which must be the same as the video input standard Resolution For DS 9600NI Series NVRs you can configure the VGA HDMI resolution and VGA2 HDMI 2 resolution Up to 4K 3840 2160 resolution is selectable for VGA HDMI output For DS 7700NI Series NVRs you can configure the VGA resolution and HDMI resolution respectively Up to 4K 3840 2160 resolution is selec...

Page 195: ...ble use of the login password 4 Click the Apply button to save the settings 17 3 Configuring DST Settings 1 Enter the General Settings interface Menu Configuration General 2 Choose DST Settings tab Figure 264 DST Settings Interface 3 Check the Auto DST Adjustment checkbox or you can manually check the Enable DST checkbox and then choose the date of the DST period 17 4 Configuring More Settings 1 E...

Page 196: ...et simultaneous output for HDMI and VGA by checking the option checkbox Menu Output Mode Choose the menu display on different video outputs For DS 9600NI I8 Series NVRs set the menu output mode to VGA HDMI VGA2 HDMI2 For DS 7700NI I4 P series NVRs set the menu output mode to VGA HDMI or Auto When the Auto option is selected and both HDMI and VGA outputs are connected the device will detect and set...

Page 197: ... account STRONG PASSWORD RECOMMENDED We highly recommend you create a strong password of your own choosing using a minimum of 8 characters including at least three in the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product We also recommend you reset your password regularly Especially in high security systems r...

Page 198: ...ress The MAC address of the remote PC that logs onto the NVR If it is configured and enabled it allows only the remote user with this MAC address to access the NVR 4 Click the OK button to save the settings and go back to the User Management interface The added new user will be displayed on the list Figure 268 Added User Listed in User Management Interface 5 Select user from the list then click th...

Page 199: ... settings Remote Video Output Control Send remote button control signal Two Way Audio Realize two way radio between the remote client and the NVR Remote Alarm Control Remotely arm notify alarm and exception message to the remote client and control the alarm output Remote Advanced Operation Remotely operate HDD management initialize HDD set HDD property upgrade system firmware clear I O alarm outpu...

Page 200: ...eleting a User 1 Enter the User Management interface Menu Configuration User 2 Select the user to be deleted from the list as shown in Figure 270 Figure 270 User List 3 Click the icon to delete the selected user account 17 5 3 Editing a User For the added user accounts you can edit the parameters 1 Enter the User Management interface Menu Configuration User 2 Select the user to be edited from the ...

Page 201: ...ermission level and MAC address Check the Change Password checkbox if you want to change the password and input the new password in the Password text field and press Confirm A strong password is recommended Admin You are allowed only to edit the password and MAC address Check the Change Password checkbox if you want to change the password Input the correct old password then the new password in the...

Page 202: ...hly or weekly can better protect your product 5 Edit the unlock pattern for the admin user account 1 Check the Enable Unlock Pattern checkbox to enable use of an unlock pattern when logging in to the device 2 Use the mouse to draw a pattern among the nine dots on the screen Release the mouse when the pattern is done NOTE Refer to Chapter 2 3 1 Configuring the Unlock Pattern for detailed instructio...

Page 203: ...z 1024 768 60Hz Audio Output 2 ch RCA 2 0Vp p 1 KΩ Decoding Decoding Format H 265 H 264 H 264 MPEG4 Live View Playback Resolution 12 MP 8 MP 6 MP 5 MP 4 MP 3 MP 1080p UXGA 720p VGA 4CIF DCIF 2CIF CIF QCIF Synchronous Playback 16 ch Capability 4 ch 8 MP or 16 ch 1080p Network Management Network Protocols TCP IP DHCP EZVIZ Cloud P2P DNS DDNS NTP SADP SMTP NFS iSCSI UPnP HTTPS Hard Disk Sata 8 SATA i...

Page 204: ... 4 MP 3 MP 1080p UXGA 720p VGA 4CIF DCIF 2CIF CIF QCIF Synchronous Playback 16 ch Capability 4 ch 4K or 16 ch 1080p Network Management Network Protocols TCP IP DHCP EZVIZ Cloud P2P DNS DDNS NTP SADP SMTP NFS iSCSI UPnP HTTPS Hard Disk SATA 4 SATA interfaces for 4HDDs Capacity Up to 6TB capacity for each HDD External Interface Network Interface 1 RJ 45 10 100 1000 Mbps self adaptive Ethernet interf...

Page 205: ...itch 16 ch IPC w integrated 16 port 802 3af at PoE switch Audio Input Output 1 line in 1 line out 1 line in 1 line out Alarm Input Output 4 ch 1 ch 4 ch 1 ch USB 1 USB 2 0 1 USB 3 0 1 USB 2 0 1 USB 3 0 Internal SATA 2 SATA interfaces up to 6 TB each 2 SATA interfaces up to 6 TB each eSATA Interface Max Internal Storage 12 TB 12 TB Support DVD RW Max Incoming Bandwidth Mbps 80 160 Max Outgoing Band...

Page 206: ...r system using the Internet Protocol Suite to notify a domain name server to change in real time ad hoc the active DNS configuration of its configured hostnames addresses or other information stored in DNS Hybrid DVR A hybrid DVR is a combination of a DVR and NVR NTP Network Time Protocol A protocol designed to synchronize the clocks of computers over a network NTSC National Television System Comm...

Page 207: ...nitor input mode matches the output mode of the device e g if the output mode of the NVR is HDMI then the input mode of the monitor must be HDMI If not modify the monitor input mode 7 Check if the fault is solved by Step 1 to Step 3 8 If it is solved finish the process 9 If not contact Hikvision tech support for further help There is an audible warning sound Di Di Di DiDi after a new NVR starts up...

Page 208: ...cted through Private Protocol NOTE Select Menu Camera Camera IP Camera to get the camera status Possible Reasons Network failure and the NVR and IP camera lost connections The configured parameters are incorrect when adding the IP camera Insufficient bandwidth Steps 1 Verify the network is connected 1 Connect the NVR and PC with a RS 232 cable 2 Open the Super Terminal software and execute the pin...

Page 209: ...with IP camera and NVR Steps 1 Verify the IP camera and the NVR versions are compatible 1 Enter the IP camera Management interface Menu Camera Camera IP Camera and view the connected IP camera s firmware version 2 Enter the System Info interface Menu Maintenance System Info Device Info and view the NVR s firmware version 2 Verify that the IP camera power supply is stable 1 Verify the power indicat...

Page 210: ...the monitor before startup via the VGA or HDMI interface and managing the IP camera to connect with the device locally or remotely the status of the IP camera displays as Connect Then connecting the device with CVBS there is a black screen Possible Reasons After connecting the IP camera to the NVR the image is output via the main spot interface by default Steps 1 Enable the output channel 2 Select...

Page 211: ...if the fault is solved by the above steps 1 If it is solved finish the process 2 If not contact Hikvision tech support for further help Live view freezes when video is output remotely via Internet Explorer or platform software Possible Reasons Poor network between NVR and IP camera and there exists packet loss during the transmission Poor network between NVR and PC and there exists packet loss dur...

Page 212: ...the windows task management interface as shown in the following figure 4 In Windows task management interface 1 Select the Performance tab check the status of the CPU and Memory 2 If the resource is not enough end unnecessary processes 5 Check if the fault is solved by the above steps 1 If it is solved finish the process 2 If not contact Hikvision tech support for further help When using the NVR t...

Page 213: ...sion tech support for further help The image freezes when the NVR plays back single or multi channel Possible Reasons Poor network between NVR and IP camera and there exists packet loss during the transmission The frame rate is not the real time frame rate The NVR supports up to 16 channel synchronize playback at 4CIF resolution For 16 channel synchronized playback at 720p resolution frame extract...

Page 214: ...nd in the NVR local HDD and No record file found prompt appears Possible Reasons The system time setting is incorrect The search condition is incorrect The HDD is in error or not detected Steps 1 Verify the system time setting is correct 2 Select Menu Configuration General General and verify the Device Time is correct 3 Verify the search condition is correct 4 Select Playback and verify the channe...

Page 215: ...sing the Unlock Pattern for Login Add fisheye expansion view for connected fisheye camera in live view and playback Chapter 3 2 5 Fisheye Expansion View Add scaling display 30min 1h 2h 6h 24h of time bar in playback mode Chapter 6 Playback Add thumbnails view and fast view during playback Chapter Key Features Chapter 6 2 2 Thumbnails View Chapter 6 2 3 Fast View Updated Optimize playback interface...

Page 216: ...12mm V5 3 0 build150327 1920 1080 DS 2CD4132FWD I 2 8 12mm V5 3 0 build150327 2048 1536 DS 2CD4212F I 2 8 12mm V5 3 0 build150327 1280 1024 DS 2CD4212F IS 2 8 12mm V5 3 0 build150327 1280 1024 DS 2CD4212FWD I V5 3 0 build150327 1280 960 DS 2CD4212FWD IS V5 3 0 build150327 1280 960 DS 2CD4224F I V5 3 0 build150327 1920 1080 DS 2CD4232FWD I V5 3 0 build150327 2048 1536 DS 2CD4232FWD IS 2 8 12mm V5 3...

Page 217: ...2 DS 2CD9131 K V4 0 0 build150213 2048 1536 DS 2CD9152 HK V3 8 2 build141121 2592 2048 iDS 2CD9131 E V3 8 2 build141121 2048 1536 iDS 2CD9151A E V3 8 2 build141121 2448 2048 iDS 2CD9151A V3 8 2 build141121 2448 2048 iDS 2CD9152 EH V3 8 2 build141121 2592 2048 iDS 2CD9152 H V3 8 2 build141121 2592 2048 DS 2CD9120 H V3 7 1 build140417 1600 1200 iDS 2CD9361 V4 0 0 build150213 2752 2208 iDS 2CD9022 V4...

Page 218: ...H V5 2 8 build150124 1280 960 iDS 2DF7276 AH DH AFH V5 2 8 build150124 1280 960 DS 2DF5276 AH DH A3H D3H AFH A3FH V5 2 8 build150124 1280 960 iDS 2DF5276 AH DH A3H D3H AFH A3FH V5 2 8 build150124 1280 960 DS_2DF7130I5 AW V5 2 8 build150124 1280 960 DS 2DF7285 AH V5 2 8 build150124 1920 1080 DS 2DF5285 AH V5 2 8 build150124 1920 1080 DS 2DF7294 A D AF V5 2 8 build150124 2048 1536 iDS 2DF7294 A D AF...

Page 219: ...920 1080 DS 2DE7186 A AE V5 2 10 build150128 1920 1080 DS 2DE5220I A V5 2 10 build150128 1920 1080 DS 2DM5220 A V5 2 10 build150128 1920 1080 DS 2DM5230 A V5 2 10 build150128 1920 1080 DS 2DE2202 DE3 W V5 2 10 build150128 1920 1080 DS 2DE2202I DE3 W V5 2 10 build150128 1920 1080 DS 2DE4572 A V5 2 10 build150128 1280 720 DS 2DE4172 A V5 2 10 build150128 1280 720 DS 2DE7194 A A3 V5 2 10 build150128 ...

Page 220: ... 1920 1080 DS 2ZMN3007 V5 2 7 build141107 1920 1080 DS 2ZMN3007 B V5 2 7 build141107 1920 1080 DS 2ZMN0407 V5 2 7 build141107 1920 1080 DS 2ZMN3207 V5 2 7 build141107 1920 1080 DS 2ZMN2008 V5 2 7 build141107 2048 1536 DS 2ZCN2008 V5 2 7 build141107 2048 1536 DS 2ZMN3007 S V5 2 2 build141113 1920 1080 DS 2ZCN3007 S V5 2 2 build141113 1920 1080 DS 2ZMN2307 V5 2 2 build141113 1920 1080 DS 2CN2307 V5 ...

Page 221: ...ompatibility 07500452 1280 720 Brickcom CB 500Ap Brickcom 50xA ONVIF compatibility v3 2 1 3 1920 1080 Canon VB H410 ONVIF compatibility Ver 1 0 0 1920 1080 1280 960 VB S9000F Ver 1 0 0 1920 1080 VB S300D Ver 1 0 0 1920 1080 VB H6100D Ver 1 0 0 1920 1080 VB H7100F Ver 1 0 0 1920 1080 VB S8000 Ver 1 0 0 1920 1080 Panasonic SP306H ONVIF compatibility Application 1 34 Image data 1 06 1280 960 SF336H A...

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