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Digital Video Recorder User Manual

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13.4 Device Command

Please scan the QR code below to view the device command document.

Figure 13-2 Device Command

13.5 Frequently Asked Questions

13.5.1 Why is there a part of channels displaying “No Resource” or
turning black screen in multi-screen live view?

Reason

1.

Sub-stream resolution or bitrate settings is inappropriate.

2.

Connecting sub-stream failed.

Solution

1.

Go to Camera → Video Parameters → Sub-Stream. Select the channel, and turn down the
resolution and max. bitrate (resolution shall be less than 720p, max. bitrate shall be less than
2048 Kbps).

Note

If your video recorder notifies not support this function, you can log in to the camera, and
adjust video parameters via web browser.

2.

Properly set the sub-stream resolution and max. bitrate (resolution shall be less than 720p,
max. bitrate shall be less than 2048 Kbps), then delete the channel and add it back again.

13.5.2 Why is the video recorder notifying risky password after a

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Summary of Contents for DS-7204HQHI-K1

Page 1: ...Digital Video Recorder User Manual ...

Page 2: ...DED AS IS AND WITH ALL FAULTS AND ERRORS HIKVISION MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING AMONG OTHERS DAMAGES FOR LOSS OF BUSINESS P...

Page 3: ...TED END USES INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL CYCLE OR IN SUPPORT OF HUMAN RIGHTS ABUSES IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW THE LATTER PREVAILS ...

Page 4: ...by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Conditions This device complies with part 15 of the FCC Rules Operation is subject...

Page 5: ...entation for specific battery information The battery is marked with this symbol which may include lettering to indicate cadmium Cd lead Pb or mercury Hg For proper recycling return the battery to your supplier or to a designated collection point For more information see http www recyclethis info Industry Canada ICES 003 Compliance This device meets the CAN ICES 3 A NMB 3 A standards requirements ...

Page 6: ...00HQHI K1 DS 7104HQHI K1 DS 7108HQHI K1 DS 7116HQHI K1 DS 7200HQHI K1 DS 7204HQHI K1 DS 7208HQHI K1 DS 7216HQHI K1 DS 7200HQHI K1 SSD DS 7204HQHI K1 SSD 512G DS 7204HQHI K1 SSD 1T DS 7200HQHI K2 DS 7208HQHI K2 DS 7216HQHI K2 DS 7224HQHI K2 DS 7232HQHI K2 DS 7200HQHI K P DS 7204HQHI K1 P DS 7208HQHI K2 P DS 7216HQHI K2 P DS 7300HQHI K4 DS 7304HQHI K4 DS 7308HQHI K4 DS 7316HQHI K4 DS 7324HQHI K4 DS ...

Page 7: ...D DS 7208HUHI K2 SSD DS 7200HUHI K P DS 7204HUHI K1 P DS 7208HUHI K2 P DS 7216HUHI K2 P DS 7300HUHI K4 DS 7304HUHI K4 DS 7308HUHI K4 DS 7316HUHI K4 DS 7324HUHI K4 DS 7332HUHI K4 DS 8100HUHI K8 DS 8108HUHI K8 DS 8116HUHI K8 DS 8124HUHI K8 DS 8132HUHI K8 DS 9000HUHI K8 DS 9008HUHI K8 DS 9016HUHI K8 DS 9024HUHI K8 DS 9032HUHI K8 DS 7200HTHI K1 DS 7204HTHI K1 DS 7200HTHI K2 DS 7204HTHI K2 DS 7208HTHI ...

Page 8: ...B iDS 7208HQHI K1 4S B iDS 7216HQHI K1 4S B iDS 7200HQHI K2 4S B iDS 7208HQHI K2 4S B iDS 7216HQHI K2 4S B iDS 7200HUHI K 4S iDS 7204HUHI K1 4S iDS 7208HUHI K1 4S iDS 7204HUHI K2 4S iDS 7208HUHI K2 4S iDS 7200HUHI K 4S B iDS 7204HUHI K1 4S B iDS 7208HUHI K1 4S B iDS 7204HUHI K2 4S B iDS 7208HUHI K2 4S B iDS 7300HUHI K4 16S iDS 7316HUHI K4 16S iDS 9000HUHI K8 16S iDS 9016HUHI K8 16S iDS 7200HQHI M1...

Page 9: ...UHI M1 S iDS 7200HUHI M1 FA iDS 7204HUHI M1 FA iDS 7208HUHI M1 FA iDS 7200HUHI M2 S iDS 7204HUHI M2 S iDS 7208HUHI M2 S iDS 7216HUHI M2 S iDS 7200HUHI M2 FA iDS 7204HUHI M2 FA iDS 7208HUHI M2 FA iDS 7300HUHI M4 S iDS 7316HUHI M4 S iDS 7332HUHI M4 S iDS 7300HQHI M4 S iDS 7316HQHI M4 S iDS 7332HQHI M4 S iDS 8100HQHI M8 S iDS 8116HQHI M8 S iDS 9000HUHI M8 S iDS 9016HUHI M8 S iDS 9032HUHI M8 S iDS 903...

Page 10: ...icates a hazardous situation which if not avoided will or could result in death or serious injury Caution Indicates a potentially hazardous situation which if not avoided could result in equipment damage data loss performance degradation or unexpected results Note Provides additional information to emphasize or supplement important points of the main text ...

Page 11: ...y If smoke odor or noise rise from the device turn off the power at once and unplug the power cable and then please contact the service center Use the device in conjunction with an UPS and use factory recommended HDD if possible This product contains a coin button cell battery If the battery is swallowed it can cause severe internal burns in just 2 hours and can lead to death This equipment is not...

Page 12: ...or connection to an AC mains supply For certain models the equipment has been designed when required modified for connection to an IT power distribution system identifies the battery holder itself and identifies the positioning of the cell s inside the battery holder identifies the positive terminal s of equipment which is used with or generates direct current identifies the negative terminal s of...

Page 13: ... 6 Connect PoC Camera 10 1 7 Add Network Camera 11 1 7 1 Add Automatically Searched Online Network Camera 12 1 7 2 Add Network Camera Manually 13 1 7 3 Add Network Camera via Customized Protocol 15 1 8 Configure 5 MP Long Distance Transmission 16 1 9 Connect to Platform 16 1 9 1 Configure Hik Connect 16 1 9 2 Configure ISUP 17 Chapter 2 Camera Settings 20 2 1 Configure Image Parameters 20 2 2 Conf...

Page 14: ... 3 6 1 Configure PTZ Parameters 34 3 6 2 Set a Preset 35 3 6 3 Call a Preset 36 3 6 4 Set a Patrol 36 3 6 5 Call a Patrol 38 3 6 6 Set a Pattern 39 3 6 7 Call a Pattern 40 3 6 8 Set Linear Scan Limit 40 3 6 9 One Touch Park 41 3 6 10 Auxiliary Functions 41 Chapter 4 Recording and Playback 43 4 1 Recording 43 4 1 1 Configure Recording Parameters 43 4 1 2 Enable H 265 Stream Access 45 4 1 3 Manual R...

Page 15: ...lay by Sub periods 55 4 2 7 Play Log Files 55 4 2 8 Play External Files 56 4 3 Playback Operations 57 4 3 1 Normal Smart Custom Video 57 4 3 2 Set Play Strategy in Important Custom Mode 57 4 3 3 Edit Video Clips 57 4 3 4 Switch between Main Stream and Sub Stream 58 4 3 5 Thumbnails View 58 4 3 6 Fast View 58 4 3 7 Digital Zoom 59 Chapter 5 Smart Analysis 60 5 1 Engine Configuration 60 5 2 Task Con...

Page 16: ...et Detection 79 5 10 View People Counting Statistics 80 5 11 Heat Map 80 Chapter 6 Event 82 6 1 Normal Event Alarm 82 6 1 1 Configure Video Loss Alarms 82 6 1 2 Configure Video Tampering Alarms 82 6 1 3 Configure Sensor Alarms 82 6 1 4 Configure Exceptions Alarms 83 6 2 VCA Event Alarm 84 6 2 1 Unattended Baggage Detection 84 6 2 2 Object Removal Detection 85 6 2 3 Audio Exception Detection 86 6 2...

Page 17: ...uration 96 8 1 Configure POS Connection 96 8 2 Configure POS Text Overlay 99 8 3 Configure POS Alarm 100 Chapter 9 Storage 102 9 1 Storage Device Management 102 9 1 1 Manage Local HDD 102 9 1 2 Add a Network Disk 104 9 1 3 Manage eSATA 105 9 2 Disk Array 107 9 2 1 Create a Disk Array 107 9 2 2 Rebuild an Array 110 Chapter 10 Network Settings 113 10 1 Configure DDNS 113 10 2 Configure PPPoE 113 10 ...

Page 18: ...131 11 4 Reset Password 132 11 4 1 Reset Password by GUID 132 11 4 2 Reset Password by Security Questions 133 11 4 3 Reset Password by Hik Connect 133 11 4 4 Reset Password by Reserved Email 134 Chapter 12 System Management 135 12 1 Configure Device 135 12 2 Configure Time 135 12 2 1 Manual Time Synchronization 136 12 2 2 NTP Synchronization 136 12 2 3 DST Synchronization 136 12 3 Network Detectio...

Page 19: ...og Files 147 12 7 3 Upload Logs to the Server 148 12 7 4 One Way Authentication 149 12 7 5 Two Way Authentication 149 12 8 Restore Default Settings 150 12 9 Security Management 150 12 9 1 Configure ONVIF 151 12 9 2 IP MAC Address Filter 151 12 9 3 RTSP Authentication 152 12 9 4 RTSP Digest Algorithm 153 12 9 5 ISAPI Service 153 12 9 6 HTTP Authentication 153 12 9 7 HTTP Web Digest Algorithm 153 12...

Page 20: ...record video 160 13 5 7 Why is the timeline at playback not constant 160 13 5 8 Why is the video recorder notifying the network is unreachable when a network camera is being added 160 13 5 9 Why is the IP address of network camera being changed automatically 161 13 5 10 Why is the video recorder notifying IP conflict 161 13 5 11 Why is image getting stuck when playing back by single or multi chann...

Page 21: ...unt admin Default IPv4 address 192 168 1 64 1 1 2 Activate via Local Menu For the first time access you need to activate the device by setting an admin password No operation is allowed before activation You can also activate the device via Web Browser SADP or Client Software Steps 1 Enter the admin password twice Figure 1 1 Activate via Local Menu ...

Page 22: ...ed with default protocol The available password resetting functions may vary according to different models What to do next When you have enabled Export GUID continue to export the GUID file to the USB flash driver for the future password resetting When you have enabled Security Question Configuration continue to set the security questions for the future password resetting When you have enabled Res...

Page 23: ...in order to increase the security of your product And we recommend you change your password regularly especially in the high security system changing the password monthly or weekly can better protect your product 5 Click Activate 1 1 4 Activate via Client Software The client software is versatile video management software for multiple kinds of devices Before You Start Get the client software from ...

Page 24: ...Digital Video Recorder User Manual 4 Figure 1 3 Control Panel 2 Click Device Management to enter the Device Management interface as shown below ...

Page 25: ...d and confirm the password Note We highly recommend you to create a strong password of your own choosing using a minimum of 8 characters including at least three kinds of following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you change your password regularly especially in the high security syste...

Page 26: ...Parameters 8 Change the recorder IP address to the same subnet with your computer Modify the IP address manually Check Enable DHCP 9 Input the password to activate your IP address modification 1 1 5 Activate via Web Browser You can get access to the recorder via web browser You may use one of the following listed web browsers Internet Explorer 6 0 and above Apple Safari Mozilla Firefox and Google ...

Page 27: ...e letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you change your password regularly especially in the high security system changing the password monthly or weekly can better protect your product 3 Click OK 4 Optional Set the security questions password recovery email or export GUID file for password resetting in the futu...

Page 28: ...automatically enable another standby NIC card so as to ensure the normal running of the system Multi Address Mode The parameters of the two NIC cards can be configured independently You can select LAN1 or LAN2 under Select NIC for parameter settings Select one NIC card as the default route When the system connects with the extranet the data will be forwarded through the default route 3 Click IPv4 ...

Page 29: ...t Type 2 Select signal input type as HD CVBS or IP for each channel HD CVBS Four types of analog signal inputs including Turbo HD AHD HDCVI and CVBS can be connected randomly for the channel IP Network camera can be connected for the channel 3 Click Apply You can view the maximum network camera accessible number in Max IP Camera Number 1 5 Configure Enhanced IP Mode Enabling enhanced IP mode will ...

Page 30: ...ire 3 Check the status of connected PoC camera If the power consumption of the DVR is lower than that of AF camera when AF or AT camera is connected there is no video and Insufficient Power for PoC is overlaid on the live view image If the power consumption of the DVR is higher than that of the AF camera and lower than that of the AT camera when AF camera is connected it is powered on normally whe...

Page 31: ...t PoC or the camera is not produced by Hikvision Otherwise it may result in permanent damage to the camera or DVR 1 7 Add Network Camera Before you can get live video or record the video files you must add the network cameras to the connection list of the device Before You Start Ensure the network connection is valid and correct and the IP camera to add has been activated Steps 1 Click on the main...

Page 32: ... of the IP camera 6 Optional Click Continue to Add to continue to add additional IP cameras 1 7 1 Add Automatically Searched Online Network Camera Steps 1 Click on the main menu 2 Click Number of Unadded Online Device at the bottom 3 Select the automatically searched online network cameras 4 Click Add to add the camera which has the same login password with the video recorder Figure 1 12 Add Autom...

Page 33: ...Add Network Camera Manually Before you view live video or record video files you must add network cameras to the device Before You Start Ensure the network connection is valid and correct and the network camera is activated Steps 1 Click on the main menu 2 Click Custom Add 3 Set the parameters For example IP Camera Address Protocol etc Note Management port ranges from 1 to 65535 ...

Page 34: ...lue is 8443 Note The function is only available when you use HIKVISION protocol 6 Optional Check Verify Certificate to verify the camera with certificate The certificate is a form of identification for the camera that provides more secure camera authentication It requires to import the network camera certificate to the device first when you use this function For details refer to Note The enhanced ...

Page 35: ...ngs Protocol Figure 1 14 Protocol Management 2 Set protocol parameters Type The network camera adopting custom protocol must support getting stream through standard RTSP Path Contact the manufacturer of network camera for the URL Uniform Resource Locator of getting main stream and sub stream Note The protocol type and the transfer protocol must be supported by the network camera to add 3 Click OK ...

Page 36: ...figure Hik Connect Hik Connect provides mobile phone application and platform service to access and manage your video recorder which enables you to get a convenient remote access to the surveillance system Steps 1 Go to System Network Advanced Platform Access 2 Check Enable to activate the function Then the service terms will pop up 1 Enter Verification Code 2 Scan the QR code to read the service ...

Page 37: ... QR code and download Hik Connect app You can also download it from https appstore hikvision com or the QR code below Refer to Hik Connect Mobile Client User Manual for details Figure 1 16 Download Hik Connect 2 Use Hik Connect to scan the device QR and bind the device Note If the device is already bound with an account you can click Unbind to unbind with the current account 5 Click Apply What to ...

Page 38: ...tem Network Advanced Platform Access Figure 1 17 ISUP Settings 2 Select Access Type as ISUP 3 Check Enable Note Enabling ISUP will disable other platform access 4 Set the related parameters Server Address The platform server IP address Server Port The platform server port ranges from 1024 to 65535 The actual port shall be provided by the platform Device ID Device ID shall be provided by the platfo...

Page 39: ...UP V5 0 version it provides more secure communication between the device and platform Enter it for verification after the device is registered to the ISUP platform It cannot be empty or ABCDEF 5 Click Apply to save the settings and restart the device What to do next You can see the registration status online or offline after the device is restarted ...

Page 40: ...iminishes at night the camera can switches to night mode with high quality black and white image Backlight Set the camera s wide dynamic range 0 to 100 When the surrounding illumination and the object have large differences in brightness you can set the WDR value to balance the brightness level of the whole image Image Enhancement For optimized image contrast enhancement that reduces noise in vide...

Page 41: ...on 7 Click Apply 2 3 Configure Privacy Mask The privacy mask protects personal privacy by concealing parts of the image from kive view or recording with a masked area Steps 1 Go to Camera Privacy Mask 2 Select a camera to set privacy mask 3 Check Enable 4 Draw a zone on the window The zone will be marked by different frame colors ...

Page 42: ...rresponding clear zone 1 to 4 icons on the right of the window or click Clear All to clear all zones 5 Click Apply 2 4 Import Export IP Camera Configuration Files The IP camera information including the IP address manage port password of admin etc can be saved in Microsoft Excel format and backed up to the local device The exported file can be edited on a PC including adding or deleting the conten...

Page 43: ... a configuration file select the file from the selected backup device and click Import Note After the importing process is completed you must reboot the device to activate the settings 2 5 IP Camera Time Sync The device can automatically synchronize the time of connected IP camera after enabling this function Steps Note This function is only available for certain models 1 Go to Camera Camera IP Ca...

Page 44: ...nsure you have inserted the USB flash drive to the device and it contains the IP camera upgrade firmware Steps 1 On the camera management interface select a camera 2 Go to More Settings Upgrade 3 Select the firmware upgrade file from the USB flash drive 4 Click Upgrade The IP camera will reboot automatically after the upgrading completes ...

Page 45: ...he capture instant playback audio on off digital zoom live view strategy show information and start stop recording etc Click to start stop auto switch The screen will automatically switch to the next one Move the cursor to a window and right click your mouse to display the shortcut menu of the window The shortcut menu will be different according to the window Figure 3 1 Shortcut Menu 3 1 1 Configu...

Page 46: ...e disable audio output for the selected video output Volume Adjust the Live View volume playback and two way audio for the selected output interface Event Output Select the output to show event video Full Screen Monitoring Dwell Time Set the time in seconds to show alarm event screen 3 Click OK 3 1 2 Configure Auto Switch of Cameras You can set the auto switch of cameras to play in different displ...

Page 47: ... to View Settings to set the view layout 4 Click OK to save the settings 3 1 3 Configure Live View Layout Live view displays the video image getting from each camera in real time Configure Custom Live View Layout Steps 1 Go to System Live View View 2 Click Set Custom Layout 3 Click on the Custom Layout Configuration interface 4 Edit the layout name 5 Select a window division mode from the toolbar ...

Page 48: ...camera in the list to link the camera to the window Note You can also click and drag the camera to the desired window on the Live View interface to set the camera order You can enter the number in the text field to quickly search the camera from the list 5 Click Apply 6 Optional Click to start live view for all channels or click to stop all live view channels 3 1 4 Configure Channel Zero Encoding ...

Page 49: ...ew are also available while in an Aux monitor Features include Single Screen Switch to a full screen display of the selected camera Camera can be selected from a dropdown list Multi screen Switch between different display layout options Layout options can be selected from a dropdown list Next Screen When displaying less than the maximum number of cameras in Live View clicking this feature will swi...

Page 50: ...ge in different magnifications 1x to 16x Steps 1 Start live view 2 Click from the toolbar 3 Move the sliding bar or scroll the mouse wheel to zoom in out the image to different magnifications 1x to 16x Figure 3 5 Digital Zoom 3 3 Live View Strategy Steps 1 In the live view mode click to enter the digital zoom operation interface in full screen mode 2 Select the live view strategy to Real time Bala...

Page 51: ...ction to move the position to the center and enable the rectangle area to zoom out 3 5 Facial Recognition You can enter facial recognition interface to view real time facial recognition and stranger recognition results Before You Start Ensure you have configured facial detection and face picture comparison function refer to Face Picture Comparison for details Steps Note This function is only avail...

Page 52: ...window on the right You can view the facial detection number at the top including the total number succeeded number and failed number 6 Optional For the unregistered face picture you can double click it in records list and add it to face picture library Note For guest and operator user it requires Local Parameters Settings permission to add unregistered face picture to face picture library ...

Page 53: ...ed In 8 Optional Click on the upper right corner to configure the display settings as you desired Figure 3 8 Facial Recognition Display Settings 9 Optional Click on the upper right corner to search and export record 1 Set the search parameters as you desired 2 Click Search 3 Click Export Attendance Record or Export Check in Record Note Ensure you have inserted USB flash drive before export ...

Page 54: ...sion in Camera Permission to search and export record Figure 3 9 Face Recognition Search Record 3 6 PTZ Control 3 6 1 Configure PTZ Parameters Follow these procedures to set the PTZ parameters The PTZ parameters configuration must be done before you can control the PTZ camera Steps 1 Click on the quick settings toolbar of the PTZ camera 2 Click PTZ Parameters Settings to set the PTZ parameters ...

Page 55: ... preset to quickly move the camera to the predefined position Steps 1 Click on the quick settings toolbar of the PTZ camera s live view 2 Click directional buttons to wheel the camera to a location 3 Adjust the zoom focus and iris status 4 Click in the lower right corner of Live View to set the preset Figure 3 11 Set Preset 5 Select the preset No 1 to 255 from the drop down list 6 Enter the preset...

Page 56: ...in the lower right corner of Live View to set the preset 3 Select the preset No from the drop down list 4 Click Call to call it or click in the lower right corner of Live View and click the configured preset to call it Figure 3 13 Call Preset 1 Figure 3 14 Call Preset 2 3 6 4 Set a Patrol Patrols can be set to move the PTZ to key points and have it stay there for a set duration before moving on to...

Page 57: ...Digital Video Recorder User Manual 37 Figure 3 15 Patrol Configuration 3 Select the patrol No 4 Click Set Figure 3 16 Patrol Settings 5 Click to add a key point to the patrol ...

Page 58: ... point 2 Click Apply to save the key points to the patrol 6 Other operation is as follows Table 3 1 Operation Description Operatio n Description Operatio n Description Select a key point to delete Edit the added key point Adjust the key point order Adjust the key point order 7 Click Apply to save the patrol settings 3 6 5 Call a Patrol Calling a patrol makes the PTZ move according to the predefine...

Page 59: ...can call the pattern to make the PTZ move according to the predefined path Steps 1 Click on the quick settings toolbar of the PTZ camera s live view 2 Click Pattern to configure a pattern Figure 3 19 Pattern Configuration 3 Select the pattern No 4 Set the pattern 1 Click Record to start recording 2 Click corresponding buttons on the control panel to move the PTZ camera 3 Click Stop to stop recordi...

Page 60: ...orizontal direction in the predefined range Before You Start Make sure the connected IP camera supports the PTZ function and is properly connected Note This function is supported only by certain models Steps 1 Click on the quick settings toolbar of the PTZ camera s live view 2 Click directional buttons to wheel the camera to a location and click Left Limit or Right Limit to link the location to th...

Page 61: ...fined presets will be skipped Park Patrol 1 The dome starts moving according to the predefined patrol 1 path after the park time Park Preset 1 The dome moves to the predefined preset 1 location after the park time Note The park time can be set only via the speed dome configuration interface The default value is 5s by default 3 Optional Click Stop Park Quick Patrol Stop Park Patrol 1 or Stop Park P...

Page 62: ...2 Figure 3 21 Aux Function Configuration 3 Click the icons to operate the aux functions See the table for the icon descriptions Table 3 2 Description of Aux Functions Icons Icon Description Light on off Wiper on off 3D positioning Center ...

Page 63: ...fied as the number of pixel columns width by the number of pixel rows height e g 1024 768 Bitrate The bit rate in kbit s or Mbit s is often referred to as speed but actually defines the number of bits time unit and not distance time unit Enable H 264 H 264 combines intelligent analysis technology with predictive encoding noise suppression and long term bit rate control to realize a lower bit rate ...

Page 64: ...ced Picture Quality Set the picture quality to low medium or high The higher picture quality results in more storage space requirement Interval The interval of capturing live picture Capture Delay Time The duration of capturing pictures Configure Advanced Parameters Steps 1 Go to Storage Schedule Record 2 Check Enable Schedule to enable scheduled recording 3 Click Advanced to set the advanced para...

Page 65: ... record and captured picture in the redundant HDD 4 1 2 Enable H 265 Stream Access The device can automatically switch to the H 265 stream of IP camera which supports H 265 video format for the initial access Go to Camera More Settings H 265 Auto Switch Configuration to enable the function 4 1 3 Manual Recording You can click to manually start stop recording videos at live view 4 1 4 Configure Rec...

Page 66: ...triggered alarm Motion Recording triggered by motion detection Alarm Recording triggered by alarm M A Recording triggered by either motion detection or alarm M A Recording triggered by motion detection and alarm POS Recording triggered by POS and alarm 5 Drag the cursor on time bar to set the record schedule Figure 4 2 Record Schedule ...

Page 67: ...t the continuous recording schedule Refer to Configure Recording Schedule for details 4 1 6 Configure Motion Detection Triggered Recording You can configure the recording triggered by the motion detection event Steps 1 Go to System Event Normal Event Motion Detection 2 Configure the motion detection and select the channel s to trigger the recording when motion event occurs Refer to Configure Linka...

Page 68: ...etection etc Steps 1 Go to System Event Normal Event Alarm Input 2 Configure the alarm input and select the channel s to trigger the recording when alarm occurs Refer to Event for details 3 Go to Camera Encoding Parameters Recording Parameters 4 Set the event main stream sub stream recording parameters for the camera 5 Go to Storage Recording Schedule 6 Select the recording type to Alarm 7 Drag th...

Page 69: ... recording schedule on holiday for the year Steps 1 Go to System Holiday 2 Select a holiday item from the list 3 Click to edit the selected holiday 4 Check Enable Figure 4 3 Edit Holiday Settings 5 Set Holiday Name Mode Start Date and End Date 6 Click OK 7 Set the schedule for holiday recording Refer to Configure Recording Schedule for details 4 1 11 Configure Redundant Recording and Capture Enabl...

Page 70: ...Group There should be at least another HDD which is in Read Write status Steps 1 Go to Storage Storage Device 2 Select a HDD from the list and click to enter the Local HDD Settings interface 3 Set the HDD property to Redundancy 4 Go to Storage Schedule Settings Record Schedule Capture Schedule 5 Click Advanced to set the camera recording parameters Figure 4 4 Record Parameters 6 Check Redundant Re...

Page 71: ... minutes If no video is found it means there is no recording during the last five minutes After selecting the camera on Live View you can move the cursor to the window bottom to access the toolbar and click to start instant playback Figure 4 5 Playback 4 2 2 Play Normal Video Go to Playback select date and camera s is the window division shortcut for grouping cameras and playing videos You can als...

Page 72: ... Smart and then click motion detection line crossing detection or intrusion detection in the toolbar at the bottom to play the video as your desire For certain cameras that have enabled human and vehicle of motion detection you can click or to search human and vehicle targets When you are playing back videos that contain human or vehicle targets the device cannot use the videos that contain human ...

Page 73: ... desire It will display search results for the selected channel 8 Optional Click to play a video 9 Click to lock a file The locked file will not be overwritten 10 Optional Export search results to a backup device 1 Select file s in the search result list or check Select All to select all files 2 Click Export to export the selected file s to a backup device Note You can click to view export progres...

Page 74: ...e video file s 3 Click to add the tag 4 Edit the tag information 5 Click OK Note Max 64 tags can be added to a single video file Play Tag Files Steps 1 Go to Playback 2 Click Custom Search at the left bottom 3 Enter search conditions including time and tag keyword Figure 4 8 Tag Search 4 Click Search ...

Page 75: ...ct the different multi period at the lower right corner e g 4 Period Note According to the defined number of split screens the video files on the selected date can be divided into average segments for playback E g if there are video files existing between 16 00 and 22 00 and the 6 screen display mode is selected then it can play the video files for 1 hour on each screen simultaneously 4 2 7 Play L...

Page 76: ...to start playing the log file Figure 4 11 Play Log Files 4 2 8 Play External Files You can play files from external storage devices Before You Start Connect the storage device with the video files to your device Steps 1 Go to Playback 2 Click at the lower left corner 3 Click or double click the file to play it ...

Page 77: ...n the Smart Custom video playback mode click to set the play strategy When Do not Play Normal Videos is checked the device will skip the normal video and play the smart motion line crossing intrusion video and the custom searched video only in the normal speed X1 When Do not Play Normal Videos is unchecked you can set the play speed for the normal video the smart custom video separately The speed ...

Page 78: ...View With the thumbnails view on the playback interface you can conveniently locate the required video files on the time bar In the playback mode position the cursor on time bar to get preview thumbnails Figure 4 12 Thumbnails View You can click a thumbnail to enter the full screen playback 4 3 6 Fast View Hold the mouse to drag on the time bar to get a fast view of the video files In the Video Pl...

Page 79: ...gital Zoom zooms into the live image in different magnifications 1x to 16x Steps 1 Start live view 2 Click from the toolbar 3 Move the sliding bar or scroll the mouse wheel to zoom in out the image to different magnifications 1x to 16x Figure 4 13 Digital Zoom ...

Page 80: ...ine Configuration Each engine processes a specified VCA type as its working mode You can configure the engine working mode as your desire Steps 1 Go to Smart Analysis Engine Settings Engine Configuration Figure 5 1 Engine Configuration 2 Configure each engine usage You can view the engine temperature and linked channel status of each function ...

Page 81: ...used for filtering the pictures when searching interested human body and vehicle pictures Before You Start Check Save VCA Pictures for human body detection vehicle detection line crossing detection intrusion detection region entrance or region exiting Steps Note The chapter is only available for certain models of iDS series 1 Go to Smart Analysis Smart Analysis Task Configuration 2 Check cameras t...

Page 82: ...e connectable channel number for line crossing detection and intrusion detection However it will disable 2K 4K HDMI output resolution and 4 MP 5 MP 8 MP signal input for HUHI K series And for HQHI K series it will disable CVBS output and channel zero encoding Go to System General and check Enhanced VCA Mode 5 4 Face Picture Comparison The device supports the face picture comparison alarm and face ...

Page 83: ...ected 7 Set the arming schedule Refer to Configure Arming Schedule 8 Set linkage actions Refer to Configure Linkage Actions 9 Click Apply 5 4 2 Face Picture Library Management Face picture library is mainly used for face picture storage and face picture comparison Add a Face Picture Library You can create face picture libraries via local GUI or Hik Connect app Here we take the operations on local ...

Page 84: ... Add Select a picture to import and click Import Import Face Picture Library Select multiple pictures to import and click Import 4 Optional Select pictures and click Copy to to copy the uploaded pictures of the current library to other library 5 Optional Select a picture and click Edit to modify the picture information 6 Optional Select a picture from the list and click Delete to delete the pictur...

Page 85: ... display the prompt in live view Target Detection with Facial Detection checked or Facial Recognition when face picture comparison failed You can click in live view to enter Facial Recognition interface Comparison Succeeded Prompt It will display the prompt in Facial Recognition when face picture comparison succeeded You can click in live view to enter Facial Recognition interface Enable Alarm Out...

Page 86: ... Face Picture Search Search by Face Picture Comparison Event Search face picture by face picture comparison results Steps 1 Go to Smart Analysis Smart Search Face Search Search by Event 2 Set the start time and end time 3 Select a channel 4 Select Event Type as Face Picture Comparison 5 Click Start Search The search result list displays 1 channel 6 Click Channel to select a channel as your desire ...

Page 87: ...nd time 5 Set the Similarity value range 0 to 100 Device will analyze the similarity between samples and face pictures in library and show pictures the similarity of which are higher than the set one 6 Click Start Search The search result list displays 1 channel 7 Click Channel to select a channel as your desire It will display search results for the selected channel What to do next Refer to View ...

Page 88: ...elect a channel as your desire It will display search results for the selected channel What to do next Refer to View Searching Result Search by Appearance Search face picture by appearance Steps 1 Go to Smart Analysis Smart Search Face Search Search by Appearance 2 Set search conditions 3 Click Start Search The search result list displays 1 channel 4 Click Channel to select a channel as your desir...

Page 89: ... to a backup device You can click Select All to select all files Note You can click to view export progress You can click to return to search interface 5 5 Perimeter Protection For certain models of iDS series Go to Smart Analysis Smart Analysis Engine Configuration Configure at least one engine usage as Perimeter Protection Refer to Engine Configuration for details 5 5 1 Intrusion Detection The I...

Page 90: ...gion When the duration of the object in the defined detection area exceeds the threshold the device will trigger an alarm Sensitivity The size of the object that can trigger the alarm The higher the value is the more easily the detection alarm will be triggered 3 Click Draw Area 4 Draw a quadrilateral in the preview window 6 Set the arming schedule Refer to Configure Arming Schedule 7 Set linkage ...

Page 91: ...icture to save the captured pictures of line crossing detection 6 Set the line crossing detection rules and detection areas 1 Select an arming area 2 Select Direction as A B A B or A B A B Only the arrow on the B side shows When an object goes across the configured line with both directions can be detected and alarms are triggered A B Only the object crossing the configured line from the A side to...

Page 92: ...cted type will trigger the alarm 5 5 3 Region Entrance Detection Region entrance detection detects objects that enter a predefined virtual region Steps 1 Go to System Management Event Settings Smart Event 2 Click Region Entrance Detection Figure 5 9 Region Entrance Detection 3 Select a camera 4 Check Enable Region Entrance Detection 5 Optional Check Save VCA Picture to save the captured pictures o...

Page 93: ...eps 1 Go to System Event Smart Event 2 Click Region Exiting Figure 5 10 Region Exiting Detection 3 Select a camera 4 Check Enable Region Exiting Detection 5 Optional Check Save VCA Picture to save the captured region exiting detection pictures 6 Follow these steps to set the detection rules and detection areas 1 Select Arming Region Up to 4 regions are selectable 2 Set Sensitivity The higher the v...

Page 94: ...rts the human body detection Steps 1 Go to System Event Smart Event 2 Click Human Body 3 Optional For IP camera does not support human body detection Check Enable Local Human Body Detection Then the device will consume its decoding resource to execute human body detection Before enabling the function go to Smart Analysis Smart Analysis Engine Configuration to select at least one engine as Video St...

Page 95: ... Drawing 9 Set the arming schedule Refer to Configure Arming Schedule 10 Set linkage actions Refer to Configure Linkage Actions 11 Click Apply to activate the settings 5 6 2 Human Body Search Search by Appearance Search human body pictures according to manually specified search conditions Steps 1 Go to Smart Analysis Smart Search Human Body Detection Search by Appearance 2 Specify search condition...

Page 96: ...uffix cannot exceed 64 characters Ensure the picture you uploaded is clear and recognizable 1 Go to Smart Analysis Smart Search Human Body Detection Search by Picture 2 Select a channel 3 Click Upload Sample 4 Click Upload Sample from Local and select face pictures from your local directory 5 Set the start time and end time 6 Select a picture in USB flash drive and click Import 7 Select related pi...

Page 97: ... you to calibrate how readily movement triggers the alarm A higher value results in the more readily to triggers motion detection 4 Optional For certain analog PIR cameras check False Alarm Filter to reduce alarms 5 Optional For certain iDS M and iDS K B series devices it can analyze analog camera videos that contain human and vehicle Check Human or Vehicle under an analog camera Only the target o...

Page 98: ...nable Vehicle Detection 5 Optional Check Save VCA Picture to save the captured vehicle detection pictures 6 Set the arming schedule Refer to Configure Arming Schedule 7 Set the linkage actions Refer to Configure Linkage Actions 8 Configure rules including Area Settings Picture Overlay Content and Blocklist and Allowlist Area Settings Up to 4 lanes are selectable Blocklist and Allowlist You can exp...

Page 99: ...et detection function can achieve smart detection facial detection vehicle detection and human body detection during the last 5 seconds and the following 10 seconds Steps 1 In Live View mode click Target to enter the target detection interface 2 Select different detection types smart detection vehicle detection facial detection and human body detection Note For thermal cameras the temperature meas...

Page 100: ...nthly annual reports for analysis Steps 1 Go to Smart Analysis Smart Report Counting via local device GUI 2 Select a camera 3 Select the report type 4 Set Date to analyze The people counting graphic will show Figure 5 13 People Counting Interface 5 Optional Click Export to export the report in Microsoft Excel format 5 11 Heat Map Heat Map is a graphical representation of data The heat map function...

Page 101: ...ng The results will be displayed in graphics marked in different colors Note As shown in the figure above red color block 255 0 0 indicates the most trafficked area and blue color block 0 0 255 indicates the less popular area 6 Optional Click Export to export the statistics report in Microsoft Excel format ...

Page 102: ...nse action s Steps 1 Go to System Event Normal Event Video Tampering 2 Select a camera 3 Check Enable 4 Set the video tampering area Drag on the preview screen to draw the customized video tampering area 5 Set Sensitivity 0 2 3 levels are available The sensitivity calibrates how readily movement triggers the alarm A higher value more readily triggers the video tampering detection 6 Set the arming ...

Page 103: ...ke the event hint in the Live View window and trigger alarm output and linkage actions Steps 1 Go to System Event Normal Event Exception 2 Optional Enable the event hint to display it in the live view window 1 Check Enable Event Hint 2 Click to select the exception type s to take the event hint Figure 6 1 Event Hint Settings 3 Select an exception type Figure 6 2 Exceptions Handling 4 Set the linka...

Page 104: ...ggage Detection Unattended baggage detection detects the objects left over in a predefined region such as the baggage purses dangerous materials etc and a series of actions can be taken when the alarm is triggered Steps 1 Go to System Event Smart Event 2 Click Unattended Baggage Figure 6 3 Unattended Baggage Detection 3 Select a camera 4 Check Enable Unattended Baggage Detection 5 Optional Check S...

Page 105: ...riggered 3 Click Draw Region and draw a quadrilateral in the preview window 7 Set the arming schedule Refer to Configure Arming Schedule 8 Set linkage actions Refer to Configure Linkage Actions 9 Click Apply 6 2 2 Object Removal Detection The object removal detection function detects the objects removed from a pre defined region such as the exhibits on display and a series of actions can be taken ...

Page 106: ...itivity The similarity degree of the background image If the sensitivity is high a very small object taken from the region will trigger the alarm 3 Click Draw Area and draw a quadrilateral in the preview window by specifying four vertices of the detection region 7 Set the arming schedule Refer to Configure Arming Schedule 8 Set the linkage actions Refer to Configure Linkage Actions 9 Click Apply 6...

Page 107: ... Threshold Sensitivity The smaller the value the more severe the change must be to trigger the detection Range 1 100 Sound Intensity Threshold It can filter the sound in the environment The louder the environment sound the higher the value should be Adjust it according to the environment Range 1 100 Sudden Decrease of Sound Intensity Detection Detects a steep sound drop in the surveillance scene Y...

Page 108: ...y range 1 100 The higher the value the more easily the defocus image will be detected 7 Set the arming schedule Refer to Configure Arming Schedule 8 Set the linkage actions Refer to Configure Linkage Actions 9 Click Apply 6 2 5 Sudden Scene Change Detection Scene change detection detects the change of the surveillance environment affected by external factors such as the intentional rotation of the...

Page 109: ...00 The higher the value the more easily the change of scene can trigger the alarm 7 Set the arming schedule Refer to Configure Arming Schedule 8 Set the linkage actions Refer to Configure Linkage Actions 9 Click Apply 6 2 6 PIR Alarm A PIR Passive Infrared alarm is triggered when an intruder moves within the detector vision field The heat energy dissipated by a person or any other warm blooded cre...

Page 110: ...IR alarm pictures 6 Set the arming schedule Refer to Configure Arming Schedule 7 Set the linkage actions Refer to Configure Linkage Actions 8 Click Apply 6 3 Configure Arming Schedule Steps 1 Click Arming Schedule 2 Click Edit 3 Select a day of the week and set the time period Up to eight time periods can be set each day Note Time periods cannot repeat or overlapped ...

Page 111: ...ge actions will be activated when an alarm or exception occurs including Event Hint Display Full Screen Monitoring Audible Warning buzzer Notify Surveillance Center Trigger Alarm Output and Send Email 6 4 1 Configure Auto Switch Full Screen Monitoring When an alarm is triggered the local monitor displays in full screen the video image from the alarming channel configured for full screen monitoring...

Page 112: ... 4 Select the Full Screen Monitoring alarm linkage action 5 Select the channel s in Trigger Channel for full screen monitoring 6 4 2 Configure Buzzer When an alarm is detected the buzzer will make an audible beep Steps 1 Go to System Live View General 2 Check Enable Audio Output 3 Set the audio volume 4 Click Apply 5 Go to Linkage Action interface of the alarm detection e g motion detection video ...

Page 113: ...n of the alarm detection e g motion detection face detection line crossing detection intrusion detection etc 2 In Trigger Alarm Outputs select the alarm output s to trigger 3 Go to System Event Normal Event Alarm Output 4 Select an alarm output item from the list 6 4 6 Configure PTZ Linkage The system can trigger the PTZ actions e g call preset patrol pattern when the alarm event or VCA detection ...

Page 114: ...supports audio and light alarm linkage Ensure the audio output and volume are properly configured Steps 1 Go to the linkage action interface of the alarm detection e g motion detection 2 Set Audio and Light Alarm Linkage as your desire 3 Click Apply Note You can use Hik Connect to record customized voice messages and send voice messages to cameras The customized voice messages can be used for audi...

Page 115: ...the menu bar to display related pictures only Target Picture Display the search results of vehicle close ups Source Picture Display the search results of original pictures captured by camera 7 2 Export Files Export files for backup purposes to a USB device or eSATA HDD Steps 1 Search files Refer to Search Files for details 2 Select files 3 Click Export 4 Optional For vehicle files check Backup Lic...

Page 116: ... the drop down list 4 Check Enable Note The number of POS devices supported by each device is the half of its number of channel e g 8 POS devices are supported for the DS 9616NI I8 model 5 Select POS Protocol Note When a new protocol is selected reboot the device to activate the new settings Universal Protocol Click Advanced to expand more settings when selecting the universal protocol You can set...

Page 117: ...configure the NUCLEUS settings Enter the employee No shift No and the terminal No in the field The matching message sent from the POS device will be used as the valid POS data Note The NUCLEUS protocol must be used in the RS 232 connection communication 6 Select Connection Mode and click Parameters to configure the parameters for each connection mode TCP Connection When using TCP connection the po...

Page 118: ... and flow ctrl Figure 8 3 USB to RS 232 Settings RS 232 Connection Connect the device and the POS machine via RS 232 The RS 232 settings can be configured inMenu Configuration RS 232 The Usage must be set to Transparent Channel Multicast Connection When connecting the device and the POS machine via Multicast protocol set the multicast address and port Sniff Connection Connect the device and the PO...

Page 119: ...Digital Video Recorder User Manual 99 Figure 8 4 Sniff Settings 8 2 Configure POS Text Overlay Steps 1 Go to System POS 2 Click Channel Linkage and Display ...

Page 120: ...tion ends 5 In Privacy Settings set the POS privacy information to not display on the image e g the card number user name etc The defined privacy information will be displayed using on the image instead 6 Check Overlay POS in Live View When this feature is enabled the POS information is overlaid on the Live View image Note Drag the frame to adjust the textbox size and position on POS settings inte...

Page 121: ... or editing interface Figure 8 6 Set Trigger Cameras of POS 5 Select the normal linkage actions 6 Select one or more alarm output s to trigger 7 Select one or more channels to record or become full screen monitoring when a POS alarm is triggered 8 Click Apply to save the settings ...

Page 122: ...nt 9 1 1 Manage Local HDD Configure HDD Group Multiple HDDs can be managed in groups Video from specified channels can be recorded onto a particular HDD group through HDD settings Steps 1 Go to Storage Storage Mode 2 Select Mode as Group 3 Click Apply 4 Go to Storage Storage Device 5 Select a HDD Figure 9 1 Storage Device 6 Click to enter Local HDD Settings interface ...

Page 123: ... HDD group number is changed 9 Go to Storage Storage Mode 10 Select group number from the list 11 Select related camera s to save videos and pictures on the HDD group 12 Click Apply Configure the HDD Property HDD property can be set as R W Read only or Redundant Before You Start Set the storage mode to Group For detailed steps refer to Configure HDD Group ...

Page 124: ...e configured with an allocated quota for storing videos or pictures Steps 1 Go to Storage Storage Mode 2 Select Mode as Quota 3 Select a camera to set quota 4 Enter the storage capacity in the text fields of Max Record Capacity GB and Max Picture Capacity GB 5 Click Copy to to copy the quota settings of the current camera to other cameras 6 Click Apply Note When the quota capacity is set to 0 all ...

Page 125: ...NetHDD 5 Select the desired NetHDD 6 Click OK 7 The added NetHDD will be displayed in the HDD list Select the newly added NetHDD and click Init 9 1 3 Manage eSATA Note The eSATA function is only available for certain models Configure eSATA for Data Storage When there is an external eSATA device connected to your video recorder you can configure the ...

Page 126: ...order will back up the local videos of 24 hours ahead of the backup start time to eSATA Before You Start Ensure the device has correctly connected with an external eSATA hard drive and its usage type is set as Export Refer to Manage eSATA for details Steps 1 Go to Storage Auto Backup 2 Check Auto Backup 3 Set the backup start time in Start Backup at Note If the day experiences a failed backup the ...

Page 127: ...dancy and performance required Note The functions in this section are only available for certain models 9 2 1 Create a Disk Array The video recorder supports software based disk arrays Enable the RAID function as required and ensure each HDD capacity is not less than 4 TB If your device has no more than 16 SATA interfaces a disk array can contain no more than 8 HDDs If your device has 24 SATA inte...

Page 128: ...reboot go to Storage RAID Setup Physical Disk 5 Click One touch Config 6 Edit Array Name and click OK to start configuring Note If you install 4 or more HDDs a hot spare disk for array rebuilding will be created 7 Optional The video recorder will automatically initialize the created array Go to Storage RAID Setup Array to view the information of the created array Manual Creation Manually create a ...

Page 129: ...mber of HDDs RAID Level The Required Number of HDDs RAID 0 At least 2 HDDs RAID 1 At least 2 HDDs RAID 5 At least 3 HDDs RAID 6 At least 4 HDDs RAID 10 The number of HDD must be an even ranges from 4 to 16 9 Click OK 10 Optional The video recorder will automatically initialize the created array Go to Storage RAID Setup Array to view the information of the created array Figure 9 7 Array List ...

Page 130: ...any HDD fails in the array the array degrades Restore it to Functional status by rebuilding the array Configure a Hot Spare Disk The hot spare disk is required for the disk array automatic rebuilding Steps 1 Go to Storage RAID Setup Physical Disk Figure 9 8 Physical Disk 2 Click of an available HDD to set it as the hot spare disk Automatically Rebuild an Array The video recorder can automatically ...

Page 131: ... List Manually Rebuild an Array If no hot spare disks are configured rebuild a degraded array manually Before You Start At least one available physical disk must exist to rebuild an array Steps 1 Go to Storage RAID Setup Array 2 Click of the degraded array ...

Page 132: ...tal Video Recorder User Manual 112 Figure 9 10 Rebuild Array 3 Select the available physical disk 4 Click OK 5 Click OK on the pop up message box Do not unplug the physical disk when it is under rebuilding ...

Page 133: ...g DDNS settings Steps 1 Go to System Network TCP IP DDNS Figure 10 1 DDNS Settings 2 Check Enable 3 Select DDNS Type as DynDNS 4 Enter Server Address for DynDNS i e members dyndns org 5 Under Device Domain Name enter the domain name obtained from the DynDNS Website 6 Enter User Name and Password registered in the DynDNS Website 7 Click Apply 10 2 Configure PPPoE If the device is connected to Inter...

Page 134: ...of the router Universal Plug and Play UPnP can permit the device seamlessly discover the presence of other network devices on the network and establish functional network services for data sharing communications etc You can use the UPnP function to enable the fast connection of the device to the WAN via a router without port mapping Steps 1 Go to System Network TCP IP NAT Figure 10 2 Port Mapping ...

Page 135: ...lue the blank of External Source Port with the external port value and other required contents Note Each item should be corresponding with the device port including server port http port RTSP port and https port The virtual server setting interface below is for reference only it may be different due to different router manufactures Please contact the manufacture of router if you have any problems ...

Page 136: ...ck OK Connect to a Customized Wireless Network 1 Click Custom Adding 2 Set wireless network parameters 3 Click OK Connect to a Wireless Network with WPS Wi Fi Protected Setup 1 Click WPS Settings 2 Check Enable WPS 3 Set wireless network parameters 4 Click Apply After connecting to an available wireless network you can view the connection result in Connection Status 4 Go to System Network TCP IP T...

Page 137: ...vice status and parameter information Before You Start Download the SNMP software to receive device information via the SNMP port By setting the trap address and port the device is allowed to send alarm events and exception messages to the surveillance center Steps 1 Go to System Network Advanced SNMP ...

Page 138: ...gure 10 5 SNMP Settings 2 Check Enable A message will pop up to notify about a possible security risk Click Yes to continue 3 Configure the SNMP settings as needed Trap Address SNMP host IP address Trap Port Port of the SNMP host 4 Click Apply ...

Page 139: ...r an intranet or the Internet depending on the location of the email accounts to which you want to send notifications Steps 1 Go to System Network Advanced Email 2 Configure the email settings Server Authentication Check to enable the function if the SMTP server requires user authentication and enter the user name and password accordingly SMTP Server The IP address of SMTP Server or host name e g ...

Page 140: ... time interval for capturing the attached images 3 Optional Enable the alternate SMTP and configure the required parameters for alternate SMTP When the preferred SMTP is invalid the device will use alternate SMTP to send emails 4 Optional Click Test to send a test email 5 Click Apply 10 7 Configure Port You can configure different types of ports to enable relevant functions Steps 1 Go to System Ne...

Page 141: ... the remote PC on which the CMS software e g iVMS 4200 is installed and the alarm host port 7200 by default must be the same as the alarm monitoring port configured in the software Server Port Server port 8000 by default should be configured for remote client software access and its valid range is 2000 to 65535 HTTP Port HTTP port 80 by default should be configured for remote Web browser access Mu...

Page 142: ...VIF protocol allows the connection with third party cameras The added user accounts have the permission to connect other devices via ONVIF protocol Steps 1 Go to Maintenance System Service ONVIF 2 Check Enable ONVIF to enable the ONVIF access management Note ONVIF protocol is disabled by default 3 Click Add 4 Enter User Name and Password Caution We highly recommend you create a strong password of ...

Page 143: ...ries upper case letters lower case letters numbers and special characters in order to increase the security of your product We also recommend that you reset your password regularly Especially in the high security systems resetting the password monthly or weekly can better protect your product User Level Set the user level to Operator or Guest Different user levels have different operating permissi...

Page 144: ...lect the admin user from the list 3 Click Modify Figure 11 1 Edit User Admin 4 Edit the admin user information as desired including a new admin password strong password is required and MAC address 5 Edit the unlock pattern for the admin user account 1 Check Enable Unlock Pattern to enable the use of an unlock pattern when logging in to the device 2 Use the mouse to draw a pattern among the 9 dots ...

Page 145: ...re security question for password resetting 8 Configure reserved email for password resetting 9 Click OK to save the settings 11 1 3 Edit an Operator Guest User You can edit the user information including user name password permission level and MAC address Steps 1 Go to System User 2 Select a user from the list and click Modify Figure 11 2 Edit User Operator Guest 3 Edit the user information as de...

Page 146: ...local and remote operation of the device Steps 1 Go to System User 2 Select a user from the list and then click to enter the permission settings interface Figure 11 3 User Permission Settings Interface 3 Set the user s operating permissions for Local Configuration Remote Configuration and Camera Configuration for the user 1 Set Local Configuration Local Log Search ...

Page 147: ...gs Remotely configuring parameters restoring factory default parameters and importing exporting configuration files Remote Camera Management Remote adding deleting and editing of the IP cameras Remote Serial Port Control Configuring settings for RS 232 and RS 485 port settings Remote Video Output Control Sending remote button control signals Two Way Audio Operating the two way radio between the re...

Page 148: ...Remotely controlling PTZ movement of the selected camera s Local Video Export Locally exporting recorded files of the selected camera s Local Live View View live video of the selected camera s in local 4 Click OK to save the settings 11 2 2 Set Live View Permission on Lock Screen The admin user can set live view permission for specific cameras in the screen lock status of device The admin user can...

Page 149: ...live view when the current user account is in logout status 5 Click OK 11 3 Configure Password Security 11 3 1 Export GUID File The GUID file can help you to reset password when you forget it You can export GUID file via web browser Please keep the GUID file properly Before You Start Ensure you are on the same network segment with your device ...

Page 150: ... GUID File 6 Enter the admin password 7 Save the GUID file to a directory as your desire 11 3 2 Configure Security Questions The security questions can help you to reset password when you forget your password or encounter security issues You can configure security questions via web browser Before You Start Ensure you are on the same network segment with your device Steps 1 Go to Configuration Syst...

Page 151: ...ons 5 Set the security questions 6 Click OK 7 Enter the admin password 8 Click OK 11 3 3 Configure Reserved Email The reserved email will help you to reset password when you forget your password Steps 1 Check Reserved E mail when you are activating the device or click Modify when you are editing the admin user account 2 Enter reserved email address ...

Page 152: ...swering security questions or entering verification code from your reserved email 11 4 1 Reset Password by GUID You can reset password by GUID via web browser Before You Start Ensure you have the correct GUID file Steps 1 On the user login interface click Forgot password 2 Select Verification Mode as GUID File Verification 3 Click Browse to locate the GUID file 4 Click Next 5 Enter a new password ...

Page 153: ...user login interface click Forgot password 2 Select Verification Mode as Security Question Verification 3 Enter the answers of each question 4 Click Next 5 Enter a new password Warning We highly recommend you to create a strong password of your own choosing using a minimum of 8 characters including at least three kinds of following categories upper case letters lower case letters numbers and speci...

Page 154: ...ssword reset type interface select Verify by Reserved Email 3 Click OK 4 Click Next if you accept the legal disclaimer You can use a smartphone to scan the QR code and read the legal disclaimer 5 Obtain the verification code There are two ways to get the verification code Use Hik Connect app to scan the QR code Send the QR code to email server 1 Insert a USB flash drive to your device 2 Click Expo...

Page 155: ... number The Device No can be set in the range of 1 to 255 and the default No is 255 The number is used for the remote and keyboard control Auto Logout Set the timeout time for menu inactivity E g when the timeout time is set to 5 minutes then the system will exit from the current operation menu to Live View screen after 5 minutes of menu inactivity Mouse Pointer Speed Set the speed of the mouse po...

Page 156: ...ver NTP Port Port of the NTP server 4 Click Apply 12 2 3 DST Synchronization DST daylight saving time refers to the period of the year when clocks are moved one period ahead In some areas worldwide this has the effect of creating more sunlit hours in the evening during months when the weather is the warmest We advance our clocks ahead a certain period depends on the DST bias you set at the beginni...

Page 157: ... network performance availability and or security Steps 1 Go to Maintenance Network Traffic 2 You can view the real time network traffic status including MTU Maximum Transmission Unit and network throughput Figure 12 1 Network Traffic 12 3 2 Test Network Delay and Packet Loss Network delay is caused by slow response of the device when oversized data information is not limited during transmission u...

Page 158: ...ket Before You Start Prepare a USB flash drive to export network packet Steps 1 Insert the USB flash drive 2 Go to Maintenance Network Detection 3 Select network card in Select NIC 4 Select the USB flash drive in Device Name You can click Refresh if the connected local backup device cannot be displayed Figure 12 3 Export Network Packet 5 Optional Click Status to view the network status 6 Click Exp...

Page 159: ...ding IP Camera Remote Live View Remote Play Net Total Idle etc 3 Optional Click Refresh to obtain the latest data 12 4 Storage Device Maintenance 12 4 1 Bad Sector Detection Steps 1 Go to Maintenance HDD Operation Bad Sector Detection 2 Select the HDD No you want to configure in the dropdown list 3 Select All Detection or Key Area Detection as the detection type 4 Click Self Test to start the dete...

Page 160: ...HDD detection functions such as the adopting of the S M A R T and the Bad Sector Detection techniques S M A R T Self Monitoring Analysis and Reporting Technology are HDD monitoring systems to detect various reliability indicators in the hopes of anticipating failures Steps 1 Go to Maintenance HDD Operation S M A R T 2 Select the HDD to view its S M A R T information list 3 Set Self Test Type 4 Cli...

Page 161: ...failed The related information of the S M A R T is shown and you can check the HDD status 12 4 3 HDD Health Detection You can view the health status of a 4 TB to 8 TB Seagate HDD that generated after October 1 2017 Use this function to help troubleshoot HDD problems Health Detection shows a more detailed HDD status than the S M A R T function Steps 1 Go to Maintenance HDD Operation Health Detectio...

Page 162: ... 12 7 Health Detection 2 Click a HDD to view details 12 4 4 Configure Disk Clone Select the HDDs to clone to the eSATA HDD Before You Start Connect an eSATA disk to the device Steps 1 Go to Maintenance HDD Operation HDD Clone Figure 12 8 HDD Clone ...

Page 163: ... will rebuild all databases Existing data will not be affected but local search and playback functions will not be available during the process you can still achieve search and playback functions remotely via web browser client software etc Do not pull out the drive or shut down the device during the process You can see the repairing progress at Status Figure 12 9 Repair Database 12 5 Upgrade Devi...

Page 164: ...nection of the PC running FTP server and the device are valid and correct Run the FTP server on the PC and copy the firmware into the corresponding directory of your PC Steps 1 Go to Maintenance Upgrade 2 Click FTP to enter the local upgrade interface Figure 12 11 FTP Upgrade 3 Enter FTP Server Address 4 Click Upgrade to start upgrading 5 After the upgrading is complete reboot the device to activa...

Page 165: ... Upgrade to manually check and download the latest firmware from Hik Connect Note The device will automatically check for the latest firmware every 24 hours If it detects available upgrade firmware the device will notify you when you log in 3 Optional You can switch on Download Latest Package Automatically to automatically download the latest firmware package 4 Click Upgrade Now 12 6 Import Export...

Page 166: ...kup device To import a configuration file select the file from the selected backup device and click Import Note After having finished importing configuration files the device will reboot automatically 12 7 Log Management Note The functions in this section are only available for certain models 12 7 1 Log Storage You can customize the log storage disk and log storage period Steps 1 Go to Storage Adv...

Page 167: ... log disk is full logs that exceed the period will be overwritten 3 Click Apply 12 7 2 Search Export Log Files The device operation alarm exception and information can be stored in log files which can be viewed and exported at any time Steps 1 Go to Maintenance Log Info Figure 12 14 Log Search Interface 2 Set the log search conditions including the time major type and minor type 3 Click Search to ...

Page 168: ... double click it to view detailed information Click it to view the related video file Export Export ALL Click it to export all the system logs to the storage device 12 7 3 Upload Logs to the Server You can upload system logs to the server for backup Steps 1 Go to System Network Advanced Log Server Settings Figure 12 16 Log Server Settings 2 Check Enable ...

Page 169: ...icate from the server to your device to authorize the server and create a certificate from your device to authorize your device by the server This would improve the log communication security Two way authentication can be configured via web browser Before You Start Download the CA certificate from the server Ensure log server parameters are valid Steps 1 Go to Configuration Network Advanced Settin...

Page 170: ...ll parameters except the network including IP address subnet mask gateway MTU NIC working mode default route server port etc and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settings Restore to Inactive Restore the recorder to inactive status Note The recorder will reboot automatically after restoring to the default settings...

Page 171: ...ong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you reset your password regularly especially in the high security system resetting the password monthly or weekly can better protect your product...

Page 172: ...settings 12 9 3 RTSP Authentication You can specifically secure the stream data of live view by setting the RTSP authentication Steps 1 Go to System System Service System Service Figure 12 21 RTSP Authentication 2 Select RTSP Authentication Type Note Two authentication types are selectable if you select digest only the request with digest authentication can access the video stream by the RTSP prot...

Page 173: ... the system can find and connect the device Steps 1 Go to System System Service System Service 2 Check Enable ISAPI 3 Click Apply 4 Restart the device to take effect the settings 12 9 6 HTTP Authentication If you need to enable the HTTP service you can set HTTP authentication to enhance access security Steps 1 Go to Maintenance System Service System Service Figure 12 22 HTTP Authentication 2 Check...

Page 174: ...d by SDK picture URL digest authentication controls whether the picture download process requires digest authentication or not You can configure picture URL digest authentication via web browser Go to Configuration System Security Security Service via web browser to enable disable picture URL digest authentication 12 9 9 Disable SADP Services You can disable SADP service to enhance the access secu...

Page 175: ... 12 V 1 5 A 0000201935 MOSO Technology Co Ltd TS A018 120015AD 100 to 240 VAC 12 V 1 5 A 18 W Φ5 5 2 1 10 0000200878 Shenzhen Transin Technologies Co Ltd MSA C2000IC12 0 24P DE 12 V 2 A 0000201935 MOSO Technology Co Ltd ADS 24S 12 1224GPG CE 100 to 240 VAC 12 V 2 A 24 W Φ2 1 0000200174 Shenzhen Honor Electronic Co Ltd MSA C2000IC12 0 24P US US 12 V 2 A 0000201935 MOSO Technology Co Ltd ADS 26FSG 1...

Page 176: ...tion protocol used by devices DHCP clients to obtain configuration information for operation in an Internet Protocol network HTTP Acronym for Hypertext Transfer Protocol A protocol to transfer hypertext request and information between servers and browsers over a network PPPoE PPPoE Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol PPP frames insi...

Page 177: ...ralized management and storage for IP cameras IP Domes and other DVRs PAL Acronym for Phase Alternating Line PAL is also another video standard used in broadcast televisions systems in large parts of the world PAL signal contains 625 scan lines at 50Hz PTZ Acronym for Pan Tilt Zoom PTZ cameras are motor driven systems that allow the camera to pan left and right tilt up and down and zoom in and out...

Page 178: ...ream failed Solution 1 Go to Camera Video Parameters Sub Stream Select the channel and turn down the resolution and max bitrate resolution shall be less than 720p max bitrate shall be less than 2048 Kbps Note If your video recorder notifies not support this function you can log in to the camera and adjust video parameters via web browser 2 Properly set the sub stream resolution and max bitrate res...

Page 179: ...ly can better protect your product 13 5 3 Why is the video recorder notifying the stream type is not supported Reason The camera encoding format mismatches with the video recorder Solution If the camera is using H 265 MJPEG for encoding but video recorder does not support H 265 MJPEG change the camera encoding format to the same as video recorder 13 5 4 How to improve the playback image quality Re...

Page 180: ...t only records video when event occurs Hence the video may not be continuous 2 Exception occurs such as the device offline HDD error record exception network camera offline etc Solution 1 Ensure the recording type is continuous recording 2 Go to Maintenance Log Information Search the log file during the video time period See if there are unexpected events such as HDD error record exception etc 13 ...

Page 181: ...ason The video recorder uses the same IP address as other devices Solution Change the IP address of video recorder Ensure it is not the same as other devices 13 5 11 Why is image getting stuck when playing back by single or multi channel cameras Reason HDD read write exception Solution Export the video and play it with other devices If it plays normally on other device change your HDD and try agai...

Page 182: ...guring Record Capture Schedule 2 The motion detection area is configured correctly The channels are being triggered for motion detection See Configuring Motion Detection 3 Check if the device has installed HDD Check if the HDD is initialized If not go to Storage Storage Device to initialize the HDD Check if the HDD is broken You can change it and try again 13 5 14 Why is the device not able to con...

Page 183: ...he audio input device does not have a good effect in sound collection 2 Interference in transmission 3 The audio parameter is not properly set Solution 1 Check if the audio input device is working properly You can change another audio input device and try again 2 Check the audio transmission line Ensure all lines are well connected or welded and there is no electromagnetic interference 3 Adjust th...

Page 184: ...UD30030B ...

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