1
SSD7000 Series NVMe RAID Solutions
Mac Installation Guide
V1.07 – Jun, 2022
Page 1: ...1 SSD7000 Series NVMe RAID Solutions Mac Installation Guide V1 07 Jun 2022...
Page 2: ...S 10 13 and 10 14 17 Uninstalling the Device Driver for macOS 10 15 and 11 x and 12 x 17 7 Installing the RAID Management Software WebGUI 18 Installing the WebGUI for macOS 10 13 10 14 10 15 11 x 12 x...
Page 3: ...NVMe RAID controllers enclosures Driver Installation This section covers driver installation driver upgrade and driver uninstallation procedures for SSD7000 series NVMe RAID controllers enclosures in...
Page 4: ...etStor 6661A NVMe or a SSD7000 NVMe RAID controller via the RocketStor 6661A adapter the RocketStor unit must be plugged into a Thunderbolt 3 port 3 Operating System Support macOS 10 13 or later 4 Bef...
Page 5: ...s requirement include our NVMe RAID product lines SSD7100 and SSD7500 Series RAID Controllers and SSD6540 series NVMe RAID Enclosures For a list of products with the T2 Security Chipset please visit t...
Page 6: ...llowing command csrutil status The example screenshot shown above indicates that SIP is enabled To disable SIP 1 Restart the computer and hold down the Command R buttons Continue to hold these keys un...
Page 7: ...ng command csrutil disable 4 Click the Apple logo in the upper left hand corner of the desktop and select Restart to reboot the system 5 After rebooting confirm that SIP is disabled Open terminal and...
Page 8: ...es Mac computers with Apple M1 chip please visit the following website Mac computers that have the Apple M1 Chip Check the system s Security Policy settings to determine if they need to be changed If...
Page 9: ...m ssd6540 catalog SSD7120 https www highpoint tech com gen3 nvme u2 non bootable SSD7540 SSD7505 SSD7502 https www highpoint tech com gen4 nvme m2 RS6661A NVMe https highpoint tech com USA_new series...
Page 10: ...enter the Administrator Username and Password Once these have been entered Click Install Software 4 If no pop ups appear please proceed to the next step of installation Click Restart 5 If you receive...
Page 11: ...and identified developers is checked and then click Allow 7 You will see a popup window prompting you to restart Click Not Now 8 If you receive the permission prompt for the second time click Open Se...
Page 12: ...pp Store and identified developers is checked and then click Allow 10 You will see a popup window prompting you to restart Click Restart 11 Return to the driver installation window Click Restart to re...
Page 13: ...te the driver please make sure the RAID controller is connected to the host Current drivers can be downloaded from each product s Software Downloads webpage Product Download Page SSD7105 https www hig...
Page 14: ...ghPointNVMe pkg package to start the installer Click the Continue button 2 macOS will prompt you to install the driver Click Install to proceed 3 You will be prompted that installer is trying to insta...
Page 15: ...se proceed to the next step of installation Click Restart 5 If you receive a popup window prompting you for permission click Open Security Preferences 6 Make sure App Store and identified developers i...
Page 16: ...Click Not Now 8 Return to the driver installation window Click Restart to restart the system 9 After the system restarts the driver s status can be viewed under System Information Extensions The follo...
Page 17: ...nstalling the Device driver for macOS 10 13 and 10 14 To uninstall the NVMe driver you will need to open a Terminal window and enter the following command sudo rm rf Library Extensions HighPointNVMe k...
Page 18: ...he package named HighPointWebGUI pkg to start the installer When the window appears click the Continue button 2 You will be promoted to click the Install button Click Install to continue 3 You will th...
Page 19: ...the latest version of the WebGUI from the appropriate Software Downloads webpage 4 Locate the download and double click the package named HighPointWebGUI pkg to start the installer Please refer to In...
Page 20: ...by macOS 02 The HighPoint NVMe device driver is not installed or is not loading properly 03 WEBGUI service is not running 04 The system s SIP status is incorrect 05 If you are using a T2 system Secur...
Page 21: ...n a support ticket Please make sure to include any screenshots and system information you are able to collect see the Appendix for more information 03 Check the SIP status 1 Please refer to the Append...
Page 22: ...sue as quickly and efficiently as possible Checking the macOS version 1 Click on the Apple logo located near the upper left hand portion of the Desktop and click Version Then the version number of the...
Page 23: ...hand portion of the Desktop and select About this Mac RocketStor 6661A NVMe Thunderbolt entry 2 If you are using a SSD7000 series NVMe RAID controller check under Hardware PCI Reference screenshots fo...
Page 24: ...24 SSD7140 7140A SSD7110 SSD7505...
Page 25: ...ease take a screenshot of the output and attach it to a support case see example below The status will vary depending on which version of macOS you are using Please refer to Disabling SIP for macOS13x...
Page 26: ...Version 1 Click on the Apple logo located near the upper left hand portion of the Desktop and select About this Mac 2 Click on Extensions and then click on HighPoint NVMe entry please take a screensho...
Page 27: ...nostic View provides a 1 click information collection system for troubleshooting It will gather all necessary hardware software and storage configuration data and compile it into a single file which c...
Page 28: ...tic file Note this process may take several minutes to complete 4 Logs Location will display the location of the saving path Please submit the log file to our Support Department using our online servi...
