HID FARGO INK1000, User Manual

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5.2 Error messages
The error messages for the INK1000 are displayed through the HID Printer Status Monitor or the Details
pane in the Printing Preferences. When an error is detected, a notification is sent to the status monitor and
a message is displayed on your PC desktop.
The message can be either an event or a warning and remains open on your desktop until the error is
corrected or until you close the message window. To view the event properties, click the link shown on the
message. The event properties includes information about the event and can include cause and resolution
information.
For additional information on the status monitor, click the icons at the bottom of the message window.
Opens the Printers tab of the HID Printer Status Monitor. See Printers tab to view the current
status of the selected instance.
Opens the System Event Log tab of the HID Printer Status Monitor to view the print job
status. See System event log tab to view current print jobs.
The error messages are arranged by category and error code. The following table shows the errors for the
INK1000 printer. If you encounter problems beyond the capabilities of this table, visit:
www.hidglobal.com/support .
Category Error
Code
Message Explanation Resolution
Ink Cartridge 1 Check ink cartridge Ink cartridge missing. Clean contacts on scan cartridge and ink
cartridge; replace ink cartridge.
2 Ink cartridge is low Ink cartridge has 15%
ink remaining
3 Ink cartridge is almost
empty Ink cartridge has 5%
ink remaining
4 Not used Not used
5 Ink cartridge is no
longer usable Cartridge is out of ink,
deactivate cartridge Replace ink cartridge.
6 Not used Not used, use Error
Codes 10 and 14
instead.
7 Check PC time and
date settings Computer date set
before June 1, 2018 Ensure that bidirectional printing
support is enabled. Clear print queue and
restart computer. Reset computer date
and time. Restart the printer.
8 Check PC time and
date settings Bidirectional is turned
off and no date is
available Reference Error Code 7.
PLT-04368, A.0 49 August 2020
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HID® FARGO® INK1000
Windows User Guide