HHP Adaptus Image Kiosk TT8870, Programming Manual

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9 - 2 Image Kiosk™ TT8870 Programming Guide
Troubleshooting
The imager automatically performs self-tests whenever you turn it on. If your
imager is not functioning properly, review the following Troubleshooting Guide to
try to isolate the problem.
Is the power on? Is the green aiming illumination line on?
If the green aiming illumination line isn’t illuminated, check that:
• The cable is connected properly.
• The host system power is on (if external power isn’t used).
Is the imager having trouble reading your symbols?
If the imager isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the imager or in the decoder to which the imager connects.
Is the bar code displayed but not entered?
The bar code is displayed on the host device correctly, but you still have to press
a key to enter it (the Enter/Return key or the Tab key, for example).
You need to program a suffix. Programming a suffix enables the imager to output
the bar code data plus the key you need (such as “CR”) to enter the data into your
application. Refer to "Prefix/Suffix Overview" on page 3-1 for further information.
Does the imager read the bar code incorrectly?
If the imager reads a bar code, but the data is not displayed correctly on the host
screen:
• The imager may not be programmed to output your bar code data properly.
For example, you scan “12345” and the host displays “A12345B.”
Reprogram the imager with the proper symbology selections. See Chapter 5 .
The imager won’t read your bar code at all.
1. Scan the sample bar codes in the back of this manual. If the imager reads
the sample bar codes, check that your bar code is readable.
Verify that your bar code symbology is enabled (see
Chapter 5 ).
2. If the imager still can’t read the sample bar codes, scan "All Symbologies" on
page 5-2.
If you aren’t sure what programming options have been set in the imager, or if
you want the factory default settings restored, scan
Standard Product Default
Settings on page 8-4.