Aruba Instant AP | Troubleshooting Guide
21
-------------------------
Last down server
:internal.central.arubanetworks.com
Last down time
:2020-04-24 00:23:20
Last down reason
:keep alive timeout
Cloud Last login done status
-------------------------
Last connect done
:2020-04-24 00:23:50
Ensure That the AP is Placed in a Configuration Group in Central
APs placed in the
UNASSIGNED DEVICES
group in Central will not receive configurations. Non-factory
default APs connecting to Central for the first time, by default, will be placed in this configuration group .
Login to Central and check the UNASSIGNED DEVICES group to see if the AP is placed in it. If the AP is in the
UNASSIGNED group, move the AP to a valid configuration group. Use the following procedure to move APs
out of the UNASSIGNED group:
1. Login to Aruba Central.
2. Launch the
NETWORK OPERATIONS
App.
3. Select
ORGANIZATION > GROUPS
Tab. (Filter:
All Devices
)
4. Under
MANAGE GROUPS
, select
UNASSIGNED DEVICES
group.
5. Select and move the AP to an existing configuration group, or select the AP and click on
Import
Configuration to New Group
to create a new configuration group for the AP.
After moving, the AP will reboot with the new configurations defined for the AP group.
Verify the Configurations Received from Central
Run the
show ap debug cloud-config-received
command in the CLI of the AP to view configurations
received from Central. Verify if the output includes the latest configurations made in Central.
The sample below displays the configurations received by the AP from Central, generated by the
show ap
debug cloud-config-received
command:
(Instant AP)# show ap debug cloud-config-received
timestamp: 2020-04-29 13:53:25
wlan ssid-profile ethersphere-wpa2-l2: OK
essid ethersphere-wpa2-vgw-test: OK
exit: OK
wlan ssid-profile ethersphere-wpa2-instant: OK
essid ethersphere-wpa2-instant-test: OK
exit: OK
wlan ssid-profile Aruba-Family: OK
essid Aruba-Family-test: OK
exit: OK
no dpi: OK
per-ap-settings 38:17:c3:c0:56:32: OK
no dot11a-radio-disable: OK
no dot11g-radio-disable: OK
exit: OK
Restart the Central Websocket Connection
Restart the Central websocket connection to resolve errors in the AP-Central connection.
Run the
debug-cloud-server <server URL> websocket
command to reset the websocket connection.
Run the
debug-cloud-server <server URL> websocket
command with
0.0.0.0
as the URL to remove the
websocket connection and repeat the command with the Central server URL to reconnect it to Central. The
Central server URL can be found in the output of
show ap debug cloud-server
command.