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9. Maintenance
In the unlikely event that you find trouble during use under normal conditions, inform the
following matters to the outlet store through which you purchased or our sales office.
Product name / Production No. / Service environment,
External devices connected
Operating procedures taken until trouble happens, and
Concrete trouble contents
10. Warranty
Provisions of warranty
The provisions of warranty are set forth by us for warranty of the product after shipment so
that the product can be used with a sense of security after purchased. In case our product
is out of order, we will provide repair or replacement under the provisions of warranty.
Warranty period
Besides, as long as there is not providing, the warranty period shall be 13 months after
shipping the products. During the warranty period, we will provide free-of-charge repair
subject to the provisions of warranty set forth in the warranty certificate.
If you have anything unclear about the repair or follow-up service during the warranty period,
please contact the outlet store through which you purchased the product or our Sales Office.
Scope of warranty
If the product should get out of order under the normal conditions of use by the customer, we
will repair the failed section(s) free of charge or exchange the new one free of charge subject
to the provisions of warranty. Please contact the outlet store through which you purchased
the product or our Sales Office.
Also, the warranty period shall be 13 months after shipping the product or shall be 6 months
after shipping substituting goods. The warranty periods will be applied the period visited later.
Note, however, that free-of-charge repair under this warranty is limited to the hardware
components of the product. Even during the warranty period, the customer shall be
responsible for repair cost if any of the following applies:
1. Troubles or damages occurring due to improper handling by the customer, such as a
fall, a shock, etc. during transportation or movement of the product by the customer.
2. Troubles caused by overhaul or remodeling of the main body by the customer.
3. Troubles or damages caused by fire, earthquake, flood damage, or other natural
disasters, as well as by abnormal voltage.
4. Troubles resulting from any trouble of devices connected to the product, which devices
are other than those designated by us.
Warranty
