Heartland Dinerware PAX S920 Implementation Manual Download Page 1 | Manualshive

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PAX S920 Implementation Guide

Rev 03/2020

A Global Payments Company

A Global Payments Company

A Global Payments Company

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Summary of Contents for Dinerware PAX S920

Page 1: ...PAX S920 Implementation Guide Rev 03 2020 A Global Payments Company A Global Payments Company A Global Payments Company ...

Page 2: ...g the PAX S920 3 Network Device Setup 3 Dinerware Setup 6 Gift Card Setup 7 Updating the PAX S920 8 Username for the S920 8 Transaction Types 9 Credit Card with no EMV chip 9 Insert Credit Card with EMV chip 9 Insert Credit Card with EMV chip and PIN request 9 Contactless Credit Card with EMV chip 10 Credit card manual entry 10 Credit Card Void 10 Credit Card Refund 11 Transaction Finalizing and A...

Page 3: ...Setup Guide Template A Global Payments Company Page iii Troubleshooting 12 Contact Information 13 Date Document Version Author Summary 03 20 2020 V 1 0 BB Initial release ...

Page 4: ...scenarios and frequently asked questions Assumptions Dinerware Intermediate knowledge and understanding of Dinerware is expected For more detailed instructions on the general use of Dinerware please refer to the official Dinerware user manual Dinerware user manual PAX Basic knowledge and understanding of PAX is expected More information on basic PAX procedures can be found later in this manual For...

Page 5: ...sing Getting Started Checklist The following are the minimum requirements for installing a PAX S920 device within Dinerware PAX S920 Configured BroadPOS account PAX profiles configured o Devices are set for Auto Batching o Devices share a Device ID o Each device has a Unique Device ID Note BroadPOS profiles are maintained by Product Ops Integration ProductOpsIntegration e hps com or 888 909 8498 P...

Page 6: ...e PAX S920 Important To modify fields on the PAX S920 device press the button above the 3 button and type in the password Type in the desired changes and then press the green Enter button on the keypad Network Device Setup 1 Power the device on 2 Press the Menu button ...

Page 7: ...nter the default password Contact ProductOpsIntegration e hps com or 888 909 8498 for the password and press the green Enter button on the keypad 4 Press the down arrow onscreen and select 1 System Settings 5 Press the down arrow and select 1 Pay At The Table ...

Page 8: ...p Guide Template A Global Payments Company Page 5 6 Select 2 Server URL and check that it s set to the Local IP Address of the Brian 7 Return to the Main Menu press the down arrow and select 2 Communication ...

Page 9: ...word and enter the password for the Wireless Network then press Enter Dinerware Setup 1 Launch the Dinerware Brain 2 Install a license that s authorized for use with the PAX Provider 3 Select Configure Credit Gift Processor s 4 Enter the PIN and Password and press OK 5 Under Credit Card Processors select the PAX Provider and press Configure Processor 6 Press Setup Credit and a prompt appears indic...

Page 10: ...up 1 Launch Dinerware Brain 2 Select Configure Credit Gift Card Processor s 3 Enter the PIN and Password and press OK 4 Under Gift Card Processors select the PAX Provider and press Configure Processor 5 Press Setup Gift and a prompt appears indicating that PAX is now configured 6 Press OK Notes ...

Page 11: ...s and power cycled For example there is an update pending for a PAX device After it has completed auto batching unplug the devices power adapter for 10 seconds then plug it back in Common change requests are typically around IP address and Networking for the PAX device along with adding changing or removing merchant card types Please contact Product Ops Integration for further information on confi...

Page 12: ... and commit the ticket 2 On the S920 press Login and enter the username and password 3 Select the ticket defaults to table name to be paid 4 Review the ticket details and press Func to continue 5 Select the Pay option 6 Select the payment method Credit 7 Insert the card chip side up 8 Select the tip amount if applicable 9 Once approved remove the card 10 The ticket is now paid and you can return t...

Page 13: ...and you can return to Dinerware to close the ticket Credit card manual entry 1 Create a ticket with an item s in Dinerware and commit the ticket 2 On the S920 press Login and enter the username and password 3 Select the ticket defaults to table name to be paid 4 Review the ticket details and press Func to continue 5 Select the Pay option 6 Select the payment method Credit 7 When prompted to swipe ...

Page 14: ...vices share a Device ID which is configurable on BroadPOS by Product Ops Integration ProductOpsIntegration e hps com or 888 909 8498 All PAX devices have a Unique Device ID assigned which is configurable on BroadPOS by Product Ops Integration ProductOpsIntegration e hps com or 888 909 8498 Note Transactions will only display locally on the devices that they originated on and only for the initial s...

Page 15: ... batched and settled Post Implementation Checklist Verify that the following items have been addressed to complete the PAX implementation with Dinerware PAX device s are connected to the proper network Each PAX device has a unique IP Address and is a part of the proper subnet The gateway IP and DNS match the network The LAN Parameters have been set to Static The local time on PAX device s is set c...

Page 16: ...mmunication errors Contact Information Heartland Product Ops Integration Email ProductOpsIntegration e hps com or Call 888 909 8498 Dinerware Dinerware Team Dealer Dinerware Support Call 206 297 1241 option 2 Dinerware End User Support Contact your Dinerware Dealer ...

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