Hearth and Home Technologies Quadra-Fire SANTAFEI-C Owner'S Manual Download Page 1

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04/21

7019-802H

NOTICE: DO NOT DISCARD THIS MANUAL

SANTA FE PELLET INSERT

APPLIANCE

MODEL NUMBER:

SANTAFEI-C

Owner’s Manual

Operation & Care

INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.

Contact your dealer with questions on installation, operation, or service.

Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.

Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.

CAUTION

Check building codes prior to installation.
•

Installation MUST comply with local, regional, state
and national codes and regulations.

•

Consult local building, fire officials or authorities

having jurisdiction about restrictions, installation
inspection, and permits.

WARNING

If the information in these instructions is

not followed exactly, a fire could result

causing property damage, personal injury,
or death.

•

Do not store or use gasoline or other flammable

vapors and liquids in the vicinity of this or any
other appliance.

•

Do not over fire

- If appliance or chimney connector

glows, you are over firing. Over firing will void

your warranty.

•

Comply with all minimum clearances to combustibles

as specified.

Failure to comply may cause house fire.

HOT SURFACES!

Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.

WARNING

•

Do not touch glass until it is cooled

•

NEVER allow children to touch glass

•

Keep children away

•

CAREFULLY SUPERVISE children in same room

as fireplace.

•

Alert children and adults to hazards of
high temperatures

•

High temperatures may ignite clothing or other

flammable materials.

•

Keep clothing, furniture, draperies and other

flammable materials away.

NOTE:

To obtain a French translation of this manual,

please contact your dealer or visit

www.quadrafire.com

REMARQUE :

Pour obtenir une traduction française de ce

manuel, s’il vous plaît contacter votre revendeur ou visitez

www.quadrafire.com

Summary of Contents for Quadra-Fire SANTAFEI-C

Page 1: ...ions is not followed exactly a fire could result causing property damage personal injury or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance Do not over fire If appliance or chimney connector glows you are over firing Over firing will void your warranty Comply with all minimum clearances to combustibles as specified Failure to ...

Page 2: ... Replace glass only with 5mm ceramic available from your dealer To start set thermostat above room temperature the appliance will light automatically To shutdown set thermostat to below room temperature For further instruction refer to owner s manual KEEP VIEWING AND ASH REMOVAL DOORS TIGHTLY CLOSED DURING OPERATION Input Rating 30 600 BTU HR Electrical Rating 115 VAC 60 Hz Start 4 1 Amps Run 1 1 ...

Page 3: ...D Fuel Material and Fuel Storage 8 E Before Your First Fire 9 F Filling the Hopper 9 G General Operating Information 10 H Starting Your First Fire 10 I Fire Characteristics 11 J Feed Rate Adjustment Instructions 11 K Ignition Cycles 12 L Insert Removal 12 M Restarting the Appliance 12 N Clear Space 12 O Thermostat Controls 13 P Thermostat Setup Options 13 Q Thermostat Operation Instructions 14 R T...

Page 4: ...lots blowers junction boxes wire harnesses transformers and lights excluding light bulbs X X Molded Refractory Panels Glass Liners X Vent Free Burners Vent Free Logs X X Castings Medallions and Baffles 6 years 3 years X Catalyst Limitations Listed 7 years 3 years X X Manifold tubes HHT Chimney and Terminations 10 years 1 year X Burners logs and refractory Limited Lifetime 3 years X X X Firebox and...

Page 5: ...covered by this warranty Limited Catalyst Warranty o For wood burning products containing a catalyst the catalyst will be warranted for a six year period to the original purchaser at catalyst WARRANTY EXCLUSIONS This warranty does not cover the following Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered These parts noise are not cove...

Page 6: ...y 45 lbs Fuel Premium Wood Pellets Weighted average LHV Low Heating Value efficiency using data collected during EPA emissions tests in accordance with the requirements of CSA B415 1 Weighted average HHV High Heating Value efficiency using data collected during EPA emissions tests in accordance with the requirements of CSA B415 1 A range of BTU outputs calculated using HHV efficiency and the burn ...

Page 7: ... The size of the room must be at least 50ft per 1 000 Btu hr stove input if the stove exceeds the room size outside air must be installed H California Prop65 WARNING This product and the fuels used to operate this product wood and the products of combustion of such fuels can expose you to chemicals including carbon black which is known to the State of California to cause cancer and carbon monoxide...

Page 8: ...he heating appliance and close to the sleeping areas Follow the detector s manufacturer s placement and installation instructions and maintain regularly A CO detector should be installed in the room with the appliance Conveniently locate a Class A fire extinguisher to contend with small fires In the event of a hopper fire Evacuate the house immediately Notify fire department B Non Combustible Mate...

Page 9: ...ting occasionally Performance Higher ash content requires the fire pot and the ash drawer to be emptied more frequently Hardwoods require more air to burn properly Premium wood pellets produce the highest heat output Burning pellets longer than 1 1 2 inches 38mm can cause an inconsistent fuel feed rate and or missed ignitions or feed jams Changing to Different Fuel Type Empty the hopper of the pre...

Page 10: ...d then adjust the thermostat to its highest setting The red call light will be on which is located on the front of the junction box behind the left access panel This indicates the thermostat is calling for heat Figure 10 2 4 The fuel feed system and the igniter should now be on 5 For your first fire it will be necessary to press the reset button once a minute until pellets start to drop into the f...

Page 11: ...wards the symbol to decrease the feed rate and flame height 3 Re tighten the wing nut Finger Hole in Rod Wing Nut Figure 11 3 I Fire Characteristics A properly adjusted fire with the heat output control button set on HIGH has a short active flame pattern that extends out of the fire pot approximately 4 inches 102mm If the fire has tall flames with black tails and seems somewhat lazy the feed rate ...

Page 12: ...ndles and other heat sensitive objects on mantel or hearth Heat may damage these objects M Restarting the Appliance Restart Process 1 When the unit has run out of fuel add pellet fuel to the hopper 2 Dump the ashes and clinkers built up in the fire pot by pulling the ash dump removal handle out several times Make sure clinkers have dropped into the ash pan then return the handle to fully closed po...

Page 13: ...1 and is advanced to each following item by a single press of the NEXT button The options for each item are changed using the UP or DOWN buttons ITEM 01 CLK CLOCK FORMAT 12Hr default This displays the clock times using standard AM and PM values 24Hr This displays the clock times using the military time format example 22 00 hours without using AM or PM ITEM 02 TMP TEMPERATURE SCALE F default Shows ...

Page 14: ...mporarily changed set temperature will return to the programmed value stored in memory when start time of the next upcoming scheduled event is reached MORN DAY EVE OR NITE While the temporary changed set temperature is in effect the word OVERRIDE will be shown on the display screen To cancel move TEMPERATURE switch to OFF and back to HEAT again TEMPERATURE HOLD Temperature hold is used for maintai...

Page 15: ...PY button to set desired days with original setting NOTE The word COPY will not appear on the display for Monday but will display each day afterwards for approximately one second and the day of the week will automatically advance forward to the next day HW RST HARDWARE RESET The hardware reset button labeled HW RST is a small round push button that is located in the middle of the circuit board jus...

Page 16: ... adding batteries to the compartment When finished line up the front of the thermostat to the base and firmly press together to securely latch the front and back halves together properly BATTERY GRAPHIC Anytime time the batteries are physically present in the thermostat there will be a visual indicator showing the life of the battery This will appear on the display screen Figures 16 2 and 16 3 Fig...

Page 17: ...rom the impellers becoming dirty over time See maintenance and service section for maintaining and servicing What is the metal object with the bend in it that came inside the plastic bag It is a clean out tool used to help clean the fire pot and remove any jams in the rare event they occur in the feed tube Why is there a black residue building up on the outside of my home Wind can cause this to ha...

Page 18: ...s obscured OR X Heat Exchanger Drop Tube Every 1 ton of fuel OR X Hopper Every 1 ton of fuel or when changing fuel types OR X Venting System More frequently depending on the fuel type OR X This pellet insert has a manufacturer set minimum low burn rate that must not be altered It is against federal regulations to alter this setting or otherwise operate this pellet insert in a manner inconsistent w...

Page 19: ...fuel you are burning will dictate how often you have to clean your fire pot If the fuel you are burning has a high dirt or ash content it may be necessary to clean the fire pot more than once a day Dirty fuel will cause clinkers to form in the fire pot Figure 19 1 A clinker is formed when dirt ash or a non burnable substance is heated to 2000 F 1093 C and becomes glass like See High Ash Content Ma...

Page 20: ...and continue throughout the rest of the firebox c Replace right brick and baffle and close cast hinge face 9 Cleaning the Hopper Frequency Monthly or every 1 ton of fuel By Homeowner After burning approximately 1 ton of fuel you will need to clean the hopper to prevent sawdust build up A combination of sawdust and pellets on the auger reduces the amount of fuel supply to the fire pot This can resu...

Page 21: ...ng Exhaust Blower Requires No Lubrication Frequency Yearly or as needed By Quality Service Technician Homeowner Remove left right brick The exhaust blower is behind the right brick Vacuum this area thoroughly See page 26 for removing bricks Re install bricks when done 14 Cleaning Convection Blower Requires No Lubrication Frequency Yearly or as needed By Qualified Service Technician Task Contact yo...

Page 22: ...re 22 2 The correct flame size when good quality premium pellet fuel is burned is shown in Figure 22 3 If the ash buildup exceeds the half way point in the fire pot IMMEDIATE ATTENTION AND CLEANING IS REQUIRED D Soot or Creosote Fire Awareness The chimney should be inspected periodically during the heating season to determine if a creosote build up has occurred If a significant layer of creosote h...

Page 23: ...e Unburned pellets in fire pot Fire pot clean out plate not closed Fire pot is dirty The ignition hole between the igniter bracket and fire pot is blocked Igniter not working Control box defective Check that fire pot clean out plate is fully closed Clean fire pot Make sure there is not a clinker in the fire pot Clinkers may have to be pushed out of fire pot with fire pot clean out tool or other me...

Page 24: ...oes not shut off Blower not plugged in Blower is clogged with ash Blower is defective Control box is defective Check that blower is plugged into wire harness Clean exhaust system Replace blower Replace control box Large lazy flame orange color Black ash on glass Dirty appliance Poor fuel quality high ash content Fire pot clean out plate not completely closed Excessive amount of fuel Clean applianc...

Page 25: ...s Housing Bolts Blower Mounting Screws Figure 25 2 Figure 25 3 2 Convection Blower PART NUMBER 812 4900 a The blower is located at the bottom rear of the insert If an outside air kit is also installed you will first need to remove the outside air flange by removing the 2 screws using a Phillips head screwdriver You do not need to remove the flex pipe from the flange b Remove panel set and disconne...

Page 26: ...or left brick 3 Reinstall bricks in reverse order ensuring that the bricks are flush against the back wall of the firebox Figure 26 4 and Figure 26 5 Figure 26 1 Brick is flush against back wall Brick in front of clip and Notches exposed Figure 26 4 Figure 26 6 Right Brick Installed Opening at left side of Baffle Insert Baffle Tab into Slot Figure 26 5 Figure 26 7 Figure 26 2 Figure 26 3 Removal o...

Page 27: ...e ash drawer and then re install the side panel and re connect the power Figure 27 1 Igniter Igniter Bracket Thumb Screw E Glass PART NUMBER SRV7021 032 1 Open the face and remove door from the appliance by lifting door off of hinge points and lay on a flat surface face down 2 Using a flat head screwdriver pry out rope from door and clean any silicone around the screw heads 3 Using a Phillips head...

Page 28: ...automatically start blinking 6 blinks every 10 seconds for 60 seconds and then will stop 8 Heat Output Switch The heat output switch is located on the lower right side of firebox in front of the right access panel and to the left of the reset button The function of the heat output switch is to regulate the burn rates low medium and high settings 9 Hopper Switch The hopper switch is located in the ...

Page 29: ...the auger tube in the center of the appliance and has a reset button To access it remove the right side panel If the fire tries to burn back into the feed system or push exhaust up the feed tube this snap disc will shut the entire system off This disc must be manually reset 20 Vacuum Switch The vacuum switch is located on the lower left side of the appliance behind left access panel This switch tu...

Page 30: ... Terminal Block Center 2 Screws for Thermostat Wires or Remote 110 Outlet for Remote Control Only unfused Fuse Red Call Light Outside Air Inlet Figure 30 1 Cleaning Rods Heat Exchanger Tubes Figure 30 3 Component Locations Right Side Figure 30 4 Component Locations Left Side Exhaust Blower Feed Tube Snap Disc 2 Figure 30 2 Snap Disc 2 located on back of Feed Tube Cleaning Rods Cleaning Rods 10 Hea...

Page 31: ...31 04 21 7019 802H C Service Maintenance Log Date of Service Performed By Description of Service ...

Page 32: ...32 04 21 7019 802H Date of Service Performed By Description of Service ...

Page 33: ...33 04 21 7019 802H Date of Service Performed By Description of Service ...

Page 34: ...I C Beginning Manufacturing Date Apr 2019 Ending Manufacturing Date Active Pellet Insert Part number list on following page 04 21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 D Exploded Drawing ...

Page 35: ...l 7019 189 Nickel SRV7019 162 6 Grill Bracket Cover 7019 199 7 Lower Grill Assembly 4 Pc Black 7019 008 Black Nickel 7019 190 Nickel SRV7019 163 8 Ash Draw Assembly 7019 006 9 Face Assembly w Door SRV7019 045 Face Skin Assembly SRV7019 046 10 Door Handle Assembly SRV7019 037 Door Handle Black Nickel SRV7019 174 11 Door Assembly SRV7019 058 12 Glass Assembly w Gasket 17 1 4 in W x 11 5 8 in H SRV70...

Page 36: ...nge Gasket SRV7036 180 Latch Draw 229 0230 24 Flue Collar Assembly 7019 031 25 Blower Convection 812 4900 Y Blower Magnet Pkg of 10 7019 188 10 26 Outer Skin Back SRV7019 101 27 Feed Assembly 812 4760 Y 27 1 Screw 8 32 x 3 8 Pkg of 40 225 0500 40 Y 27 2 Feed Motor 812 4421 Y 27 3 Collar Set 7 8 229 0520 27 4 Bearing Feed System Nylon SRV7000 598 Y 27 5 Gasket Feed Motor SRV240 0731 Y 27 6 Feed Spr...

Page 37: ...od Black Nickel SRV7019 172 Spring Firepot 200 2050 36 3 Heating Element Assembly 18 Loop Igniter Pkg of 10 SRV7000 462 10 Y 36 4 Firepot Assembly SRV414 5200 Y Bolt Firepot 1 1 4 Long Pkg of 25 225 0120 25 Y Bushing Firepot 410 8320 Y Floor Firepot 414 0290 Y Gasket Firepot SRV240 0930 Y 36 5 Thermocouple 812 4470 Y 36 6 Thermocouple Clamp SRV7001 203 Y Component Pack SRV7019 059 Cleanout Tool 41...

Page 38: ...E Log Rear Left 7050 144 Log Rear Right 7050 143 Outside Air Kit Rear 811 0872 Channel Air Intake SRV413 7040 Cover Outside Air Kit Floor 411 1071 Hose Alum Flex 2 Inch X 3 Ft SRV200 0860 Outside Air Cap Assembly 7001 044 Outside Air Collar Assembly SRV7001 045 Trim Plate Outside Air Kit 412 7100 Panel Set Large Black Nickel SP SFI3350 NB Nickel SP SFI3350 NL Bracket L Trim 832 0840 Logo Quadra Fi...

Page 39: ...Y Nut Wing 1 4 20 Pkg of 12 226 0110 12 Nut Wing 8 32 Pkg of 24 226 0160 24 Y Pin 3 16 X 1 2 7000 229 Rivet Iron 1 4 X 1 1 4 Pkg of 25 229 0090 25 Screw Flat Head 1 4 20 Pkg of 24 7000 130 24 Y Screw Flat Head Philips 8 32 X 1 2 Pkg of 12 220 0490 12 Y Screw Hwh Ms 1 4 20 X 3 4 Ns Pkg of 25 220 0080 25 Y Screw Machine Screw 1 4 20 X 5 8 Pkg of 24 220 0440 24 Y Screw Pan Head Phillips 8 32 X 3 4 Pk...

Page 40: ... maintenance instructions included Read understand and follow these instructions for safe installation and operation Leave this manual with party responsible for use and operation of this appliance We recommend that you record the following pertinent information for your heating appliance Date purchased installed Serial Number Location on appliance Dealership purchased from Dealer Phone 1 Notes Th...

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