What is the warranty period for the 2101KL? Can the warranty period be extended?
The manufacturer warranty begins the date you purchase and covers the scale for 2 years. A 2 year
extended warranty is available for purchase with the item # SS-2101KL. To purchase an extended
warranty, contact your medical supply distributor.
Can the feet on the scale be replaced?
Yes, the feet on the 2101KL can be replaced. To purchase replacement feet, contact your medical
supply distributor and order item # B2266701-0.
Is the power adapter replaceable on the 2101KL?
For scales with a serial number including the letter “E”, “K” or “L”, the power adapter part # is
ADPT30. To purchase a replacement power adapter, contact your medical supply distributor.
If the power adapter is broken or unavailable, does the 2101KL operate on batteries?
The 2101KL can operate on batteries. The current version of the 2101KL that include the letter “E”
in the serial number operate using six D-cell batteries. Previous versions that include the letter “L”
in the serial number operate on six AA batteries. Health o meter® Professional recommends using
Alkaline batteries. Do not use zinc-carbon batteries.
The scale is not registering any weight, can that be fixed?
Follow these check procedures. If still experiencing a problem contact Technical Support at 800-
638-3722 for troubleshooting assistance. Please have model number, serial number and date code
available from the base and display head before calling.
1.
Ensure the scale is on a flat solid surface.
2. Ensure sure nothing is touching or interfering with the pillar or the base of the scale.
3. Check that all feet are securely attached on the scale. Each foot should be completely hand
tightened then back the feet out 1-½ full turns.
4. Check the load cell cable connection. Ensure the cable connecting the display to the base is
connected in the port labeled “LOADCELL” and is connected at the base.
The scale will not power on with the power adapter, what can be done?
To ensure the scale will power on with battery operation install new batteries. For models with the
letter “E” in the serial number install six new D-cell batteries. For models with the letter “L” in the
serial number install six new AA batteries. If the scale will work on batteries and not the power
adapter, the power adapter may need to be replaced. To purchase a replacement power adapter,
contact your medical supply distributor and order item #ADPT30. If the scale will not power on
with new batteries or using the power adapter, contact Health o meter® Professional Scales
Customer Service at 800-638-3722.
2101KL
FAQs
Health o meter
®
Professional Scales
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: 1-800-815-6615
Fax: 1-800-654-7330
www.homscales.com
