9.
Quality Warranty
Exemption Clause
Any service due to one of the following shall be charged even within the warranty period.
1)
Malfunction caused by infiltrated External impurities (water, drink, coffee, toys etc.)
2)
Malfunction or breakage caused by putting or dropping heavy object onto the product
3)
Damage or distortion of exterior by organic solvent such as thinner and benzene
4)
Malfunction caused by using other parts not supplied by us.
5)
Malfunction caused by using excessive voltage.
6)
Malfunction caused by using two-pin plugin which does not exist grounding wire.
7)
Loss of parts or damage caused by disassembling attempted by the customer.
8)
Malfunction caused by repair or modification by the person(s) not employed by us.
9)
Malfunction caused by force majeure (by lightening, fire, storm, flood, gas, sea water, earthquake, etc.)
10)
Malfunction cause by not following the “Safety Precautions” in the user’s manual
11)
Other malfunction caused by customer’s improper operation.
Quotation Warranty Period as follow
Items
To China mainland Customers To abroad Customers
Start Date
from the date client get products
from the date of B/L issued
Motor
36 months
38 months
Elevator Motor
12 months
14 months
Fragile Pieces
12 months
14 months
Frequency
12 months
14 months
Main Chipboard
12 months
14 months
Others Components (Belt etc.)
12 months
14 months
Shipping Cost from Customer to Supplier
On Supplier
On Supplier
Shipping Cost from Supplier to Customer
On Supplier
On Customer
It will be helpful if customers offer photos / video or other proofs to us
Once found any problem.
Generally speaking broken parts should be sent back to us before we offer new replacement to customers.
~~~Thanks~~~
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