Hasler IM5000 Series, User Manual, Page: 324 / 363

Feeder Stoppages/Jams
Problem: Envelopes are stopped in the Feeder.
Action Possible cause
1. Clear the Feeder as indicated below.
2. Correct the cause:
- Mail sizes: see
Mail Specifica-
tions on page 341.
- Envelope stack height: 7.75"
max.
- Envelope stacking: see
Using the
Feeder on page 95.
• Mail piece is too thick.
• Mail size is incorrect.
• Too many envelopes are on the feed
deck.
• Envelopes are not properly stacked
on the feed platform.
1. Feed sealed envelopes only with seal-
ing OFF.
2. Check that already closed envelopes
are properly sealed at the leading edge.
Envelopes not completely closed may
jam.
• Sealing is ON while feeding sealed
envelopes.
Correct the cause:
1. Envelope feeding: see Using the Feed-
er on page 95.
• Sealing is ON while feeding envelopes
in a wrong position.
Correct the cause:
1. The selection fingers have not been lif-
ted by a thick envelope.
2. The selection fingers have been lifted
by a thin envelope.
• The selection fingers are blocked.
The mail transport path should be regularly cleaned. See Cleaning
the Mail Path on page 308.
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roubleshooting
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