Hasler IM5000 Series User Manual Download Page 283

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Using the Mailbox

The mailbox allows you to receive messages from the Mailing System or from Customer
Service via the server.

On the home screen, an icon indicates that the mailbox contains unread messages.

Unread messages icon on home screen:

The Mailbox list screen indicates

unread messages

and also allows you to delete messages

that have been read.

278

| Page 278 | Oct-05-2016 10:44 |

Options

and

Updates

Summary of Contents for IM5000 Series

Page 1: ...USER S GUIDE IM5000 Series MAILING SYSTEM with iMeterTM Postage Meter...

Page 2: ...iled Steps to Run Mail 74 Postage and Funds Management 111 4 4 1 Overview 113 4 2 Managing Funds 114 4 3 Unlocking the PSD 117 Account Management and Access Control 119 5 5 1 Introducing the Account M...

Page 3: ...231 8 6 Postage Warning Settings 234 8 7 Sealer Default Settings 236 8 8 Weighing Devices Settings 238 8 9 Adjusting Display and Sounds 247 8 10 Other System Settings 253 8 11 Remote Label Dispenser...

Page 4: ...1 Envelope Stoppages and Jams 317 11 2 Label Stoppages and Jams 322 11 3 Weighing Problems 324 11 4 Diagnostics and System Data 326 System Specifications 331 12 12 1 General Specifications 333 12 2 S...

Page 5: ...Page 4 TOC Oct 05 2016 10 44...

Page 6: ...rtant information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 6...

Page 7: ......

Page 8: ...batches of mail etc Postage and Funds Management on page 111 Loading Postage Funds into your Mailing System Account Management and Access Control on page 119 Changing Accounts as a User setting up Acc...

Page 9: ...erform NOTE remark that explains different cases or specificities TIP advice to help save you time when processing your mail SUPERVISOR indicates that you have to log in as supervisor using the superv...

Page 10: ...cal Area Network LAN Personal Computer PC Personal Identification Number PIN Pre Paid Imprint PPI Postal Security Device Meter PSD Weighing Platform Scale WP 1 Read this First 5 Page 5 Oct 05 2016 10...

Page 11: ...T BE GROUNDED Only connect the power plug to an outlet provided with a protective ground contact To reduce the risk of fire use only the power cord supplied with the mailing system Do not use ground a...

Page 12: ...tion and treatment processes of these machines CE compliance Products presented in this guide conform to requirements of applicable directives For more details refer to Declaration Of Conformity avail...

Page 13: ......

Page 14: ...g System Components 11 How to use the Handheld Scanner 21 2 2 Operator Controls 22 2 3 System Power Management 26 How to Turn the System ON OFF 27 How to Switch Between Sleep And Wake Modes 28 How to...

Page 15: ......

Page 16: ...g system Dynamic Weighing Module optional Prints postage on mail or labels Print Base Collects and stacks processed mail There are three optional stackers available See in sec tion Stackers option on...

Page 17: ...es Feeder release handle Provides access to filter for cleaning Removable filter for user self maintenance Sealer water filter ac cess Provides access to print base to clear stoppages Print Base relea...

Page 18: ...ter that stores funds and tracks postage us age DO NOT REMOVE Meter Postal security device PSD Provides access to meter PSD Lift from right side to open Meter PSD Access Door 2 Mailing System Overview...

Page 19: ...es ink to print head See also How to Change the Ink Tank on page 299 Ink tank Provides access to change ink tank Flip down to open Ink tank Access Door Control Panel The control panel includes a touch...

Page 20: ...Color touch screen display Monitor Allows the input of data to your mailing system Keypad 2 Mailing System Overview 15 Page 15 Oct 05 2016 10 44...

Page 21: ...rom the Feeder and measures four points length width thickness and weight to determine the postage value Provides access to stalled mail pieces Lift to open Cover Detects flat pieces dimensions Over s...

Page 22: ...ption The catch tray is the most basic collector of processed mail It physically attaches to the right side of the mailing system It offers the smallest footprint but holds the least amount of finishe...

Page 23: ...sing the switch button Automatic Optical sensor automatically starts the conveyor belt as envelopes exit the mailing machine Manual advance Pressing the button advances envelopes on the conveyor for f...

Page 24: ...evice connected to the mailing system that prints indicia stamps on thermal self adhesive paper It provides an ergonomic work environment as the user can place it in the most convenient working positi...

Page 25: ...information about compatible printers that can connect to your mailing system please contact technical support Handheld Scanner option The handheld scanner is used to identify accounts through barcod...

Page 26: ...Handheld Scanner 1 Place the handheld scanner above the barcode you want to scan 2 Press the button on the handheld scanner to scan the barcode A beep indicates that the scan is completed 2 Mailing Sy...

Page 27: ...Operator Controls 2 2 Display Areas For details please see the Control Panel and screen diagram on the flap of the User Guide Cover 22 Page 22 Oct 05 2016 10 44 2 Mailing System Overview...

Page 28: ...on the envelope Postage value Indicates the distance the position of the Stamp has been moved to compensate for the thickness of your envelope Adjusting the Print Offset is used to print postage on th...

Page 29: ...ervisor Imprint memor ies Switches to label printing instead of envelopes Print labels Displays the rate selection screen Rate selection Accesses the type of stamp selection and stamp set up screens S...

Page 30: ...tain by pressing keys several times in a row Custom Text Alpha numeric Key 1 1 1 ABC2 2ABCabc 2 DEF3 3DEFdef 3 GHI4 4GHIghi 4 JKL5 5JKLjkl 5 MNO6 6MNOmno 6 PQR7 7PQRpqr 7 TUV8 8TUVtuv 8 WXYZ9 9WXYZwxy...

Page 31: ...t 2 3 System ON OFF The ON OFF switch is located at the rear of the right hand side of the Mailing System base ON OFF switch Turns the Mailing System ON or OFF ON OFF 26 Page 26 Oct 05 2016 10 44 2 Ma...

Page 32: ...inactivity A very low power Sleep mode called Soft off is also available The Mailing System will automatically switch to Sleep mode after 5 minutes of non activity The Supervisor can change this 5 mi...

Page 33: ...off mode Sleep wake How to Switch Between Sleep And Wake Modes 1 Press the Sleep Wake key to switch between Sleep and Wake modes Mail processing Start Stop To process mail use the following keys START...

Page 34: ...How to Start Stop the mail processing 1 Press the corresponding button on the control panel to start stop the Mailing System 2 Mailing System Overview 29 Page 29 Oct 05 2016 10 44...

Page 35: ......

Page 36: ...n Dynamic Weighing Modes 53 Running Mail in Standard Weighing Mode 54 Steps to Run Mail in Differential Weighing Modes 57 Running Mail in Manual Weighing Mode 58 3 4 Running Special Mail Types 60 Re D...

Page 37: ...to Use an Imprint Memory 93 How to Use the Feeder 95 How to Adjust the Mail Thickness Settings 97 Postcard Mail or Thin Mail Processing 99 Puffy Mail or Thick Mail Processing 103 How to Select the Se...

Page 38: ...parts Sequences of general steps involved in mail standard processing Standard Setup on page 34 Additional sequences for special mail processing re dating presort works permit mail Running Mail on pa...

Page 39: ...l available Postage Funds etc Frequently Asked Questions on page 39 Setting Postage and Date of Mailing A first step is mandatory It is required that you select the correct Print Mode that corresponds...

Page 40: ...il the Mailing System requires you to select a Task Each Task corresponds to different types of processes you can carry out Examples of types of processes Applying postage on outgoing mail using diffe...

Page 41: ...int offset Permit Mail Print a Permit Manually key in postage value Select new date Date Settings Print offset print position Standard Re date mail Manual key in new postage value Validate date Date S...

Page 42: ...stacks according to the application The different processes are Outgoing mail Letters and flats Parcels or packages Presort mail or permit printing Incoming mail for Received stamping Seal only envel...

Page 43: ...tem is powered up otherwise see Operator Controls on page 22 2 Press to wake up the system The system may display one of the following screens Home screen Standard Login screen Account screen Home scr...

Page 44: ...d Questions System check list How to answer Question Look at the funds selection on the screen To add funds see How to Load Funds on page 114 Do I have enough postage For sealing while printing the en...

Page 45: ...in the printing headset see How to Display Ink Tank Data User on page 298 Do you have enough ink for the work session Choosing a Task and Enhancing the Stamp Follow the procedure below to select a Ta...

Page 46: ...p Once your mail stack is ready 1 Make sure you are on the home screen of the Print Mode Standard The name of the Print Mode is indicated on the title bar of the home screen as illustrated below If ne...

Page 47: ...ress the Text area on the screen and select a custom Text message to be printed For detailed instructions see How to Add or Cancel a Text to the Stamp on page 85 To change the Ad slogan press the Ad s...

Page 48: ...press the Print Position area on the screen and select the print position For detailed instructions see How to Apply or Cancel a Print Offset on page 89 For frequently used tasks set an Imprint memori...

Page 49: ...e the printing options by using the Imprint settings screen Press Menu and select the path Customize stamp Press the corresponding button to change a selection Text Slogan Date 44 Page 44 Oct 05 2016...

Page 50: ...Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions on page 39 3 Processing Mail 45 Page 45 Oct 05 2016 10 44...

Page 51: ...t in the indicia stamp For more details see How to Enter Postage Manually on page 77 2 Select a rate and extra services if necessary Press the rate key to open the Rate selection screen On this screen...

Page 52: ...ing mode screen Options on screen may vary depending on installed weighing devices and options purchased For details see How to Change the Weighing Mode on page 80 You are now ready to select the seal...

Page 53: ...nd Access Control on page 119 Changing Accounts To change accounts 1 As a user Press the Account area on the homepage screen or Press Menu and select the path Change account The list of accounts you c...

Page 54: ...ail see Using the Item Counters on page 81 Checking the Sealing Mode The Feeder includes a sealer that can automatically seal envelopes of mixed sizes while processing mail If activated the sealer can...

Page 55: ...envelopes sealer is ON Nested envelopes and closed envelopes How to Select the Sealing Mode 1 Press the Sealing Mode Button to select the mode The Sealing Mode screen is displayed 2 Select a sealing...

Page 56: ...il by Weighing Mode Dynamic weighing uses the inline Dynamic Weighing Module Running Mail Using the Dynamic Weighing Module on page 52 Standard weighing uses the external Weighing Platform Running Mai...

Page 57: ...le uses a four point detection system to weigh and rate mail It measures the length width thickness and weight to properly determine the mailing format within the mail class and rate the mail pieces T...

Page 58: ...g press The machine will process mail piece s already in system and then stop In Weigh First Piece Mode 1 Place your stack of same size weight mail in the hopper For more details see Using the Feeder...

Page 59: ...ed Steps for Processing Mail on page 51 you are ready to run mail Follow the procedure below to use the Weighing Platform in the standard mode Running Mail in Standard Weighing Mode 1 Put the mail pie...

Page 60: ...applies postage and the envelopes are sent to the mail tray or stacker To print on one or several identical labels 1 Press A label selection screen is displayed 2 Type the number of labels to print 3...

Page 61: ...e weight is determined the rate is automatically set and the envelope hoppers motors start to run If a tape is required in this mode simply press the Label button Differential Weighing Auto Tape when...

Page 62: ...chine press to print a label See Mail Specifications on page 341 5 Repeat the previous steps for each piece of mail To quit at any time press Back In Differential Weighing Auto Tape Mode You may chang...

Page 63: ...ostage amount it will not track the mail class for reporting and will not automatically print the mail class inscription that is to say Presort First Class for example on the envelope See Entering Pos...

Page 64: ...el selection screen is displayed 2 Type the number of labels to print 3 If necessary to change the label dispenser you want to use if a second label dispenser is installed press Print on 4 Press to st...

Page 65: ...correct date of mailing on the back side of the envelope If you cannot print on the back you may print on the lower right hand front corner by turning the mail around so the address is now upside dow...

Page 66: ...ee How to Enter Postage Manually on page 77 2 Change the stamp date Press the Date area on the screen and select the date to print For details see How to Change the Date on the Stamp on page 91 3 To p...

Page 67: ...front Correcting the Postage Amount 1 From the home screen Type the additional amount of postage required and press OK to validate For more details see How to Enter Postage Manually on page 77 2 To of...

Page 68: ...prepaid or permit mail indicia with this Mailing System This provides the added benefit of printing permits on demand without having to stock various pre printed envelopes The system has the ability t...

Page 69: ...Ad slogan to the prepaid imprint or moving the stamp to the left hand side useful for thick envelopes See Choosing a Task and Enhancing the Stamp on page 40 Set the Print Position offset Activate the...

Page 70: ...t is used for reporting purposes If the batch is all the same size and weight use Weigh First Piece if you have a Dynamic Weighing Module or standard weighing to weigh and record the first piece See S...

Page 71: ...To set the stamp quickly consider using imprint memories The imprint memories store the stamp with all the desired print options and settings See Using Imprint Memories on page 92 Running Permit Mail...

Page 72: ...l stack see Checking the Sealing Mode on page 49 3 Depending on the weighing mode selected run mail according to one of the sections below Steps to Run Mail in Dynamic Weighing Modes on page 53 Runnin...

Page 73: ...Steps to Run Mail on page 74 See also For counting mail without printing Running No Printing Mail Sealing or Counting only on page 71 Recommended Steps For printing and receiving mail for incoming dat...

Page 74: ...nting The home screen indicates whether the Text Received will be printed to the left of the date 1 To turn on off the Text press the Received Marking area that states Marking On off 3 Processing Mail...

Page 75: ...The Imprint settings screen is displayed You are now ready to print 4 Place the envelope or identical set on the hopper Mail should be placed against the rear wall and covering the optical clear senso...

Page 76: ...or sealing for counting or testing purposes Recommended Steps for Processing No Printing Mail Recommended Steps for Processing No Printing Mail Processing mail without printing requires the following...

Page 77: ...f necessary see How to Change the Print Mode on page 74 2 Reset the item counter see Resetting the Item Counter on page 49 3 Then run mail Place the envelope or identical set on the hopper Mail should...

Page 78: ...Mail Pieces Using Weighing Platform 1 As user Press Menu and select Counting by weighing 2 Place 10 items on the Weighing Platform and press OK You must first weigh 10 items in order to get the total...

Page 79: ...ng Once you have selected your Print Mode you can make changes to other operating modes How to Change the Print Mode Once you are logged in as a user either 1 Either Press Menu and select the path Cus...

Page 80: ...return to the home screen Selecting a Rate Selecting a Postage Rate Selecting a postage rate allows the Mailing System to calculate the amount when the mail piece weight is available The system provid...

Page 81: ...the path Rate selection Press or The Rate selection screen is displayed 2 Use the Rate Wizard to view all rate options and associated extra services Press OK to validate your selection Postage display...

Page 82: ...in the Postage area on the home screen as well as in the Weighing mode area shows the No weight source icon To print a fraction of one cent set the system to fractional mode See How to Activate Deacti...

Page 83: ...hing modes which are available depending on the accessories and options added to your Mailing System The Weighing Platform and Dynamic Weighing Module are hardware accessories whereas differential wei...

Page 84: ...ss In this mode you can place a stack or container of mail on the Weighing Platform The weight is then calculated as each mail piece is removed from the Weighing Platform by calculating the differenti...

Page 85: ...n on page 241 you can change from the home screen the weighing mode to Standard Weighing WP by putting a mail piece on the Weighing Platform How to Change the Weighing Mode To change the weighing mode...

Page 86: ...try The Manual weight entry screen is displayed 3 Enter the weight and press OK to validate The home screen displays the Manual weight icon and the weight entered 4 Press to return to the home screen...

Page 87: ...for the previous two batches are available See Operational Permit Report and Historic Reports on page 176 2 Press OK to confirm otherwise press Cancel The item counter of the current Print Mode is res...

Page 88: ...summarizes all the imprint settings See also Offsetting the print position away from the right edge of the envelope See Offsetting the Print Position on page 89 Changing the printed date Changing the...

Page 89: ...screen Press Menu and select the path Customize Stamp Press or 2 The Customize stamp screen is displayed Adding Custom Text Follow the steps below to add a custom Text to the stamp to enhance respons...

Page 90: ...Menu and select the path Customize stamp and then press Text Press or The Select Text screen is displayed The icon indicates the current selection The currently selected Text or none is highlighted 2...

Page 91: ...formation How to Add or Cancel an Ad slogan on the Stamp To add change or cancel slogan selection 1 Either Press the Ad slogan button on the home screen Press and select the path Customize Stamp and t...

Page 92: ...t When selecting the Print Mode Permit mail home screen the default permit is automatically selected As supervisor you can change the default permit see Default Permit on page 222 See also Managing Pe...

Page 93: ...s the Permit selection button on the home screen or Press and select the path Customize stamp and then press Permit selection The Select Permit Mail Imprint screen is displayed 2 Select the permit fro...

Page 94: ...ues are available How to Apply or Cancel a Print Offset To offset the print position of the stamp 1 As a user Press the Print position button on the screen or Press Menu and select the path Batch sett...

Page 95: ...Mail COD or Special Handling service You may print a date with the month and year only no day for Standard Mail and Package Services pieces No print date required for Metered reply mail as a method of...

Page 96: ...advance screen is displayed The icon indicates the current selection 2 Select the date print option desired To cancel or omit the date select No date To cancel or omit the day in the date select No d...

Page 97: ...be charged Since all of your settings are stored in a single memory the Imprint Memory function is particularly useful for setting specific postal rate combinations Simply select the Imprint Memory in...

Page 98: ...r Press the Imprint Memory button on the home screen Press Menu and select the path Imprint Memories Press or The Imprint Memories list is displayed 2 Select an Imprint Memory from the list 3 Processi...

Page 99: ...3 Press OK button to validate The number and the name of the current selected memory are displayed in the Mem zone of the home screen 94 Page 94 Oct 05 2016 10 44 3 Processing Mail...

Page 100: ...e bottom 2 Fan the envelopes to ensure separation sometimes envelopes may be stuck together 3 Bevel the edge of the stack 4 Place the envelopes on the hopper against the rear wall and covering the opt...

Page 101: ...the guide push gently against the envelopes but do not push it tightly against the stack 6 Adjust the mail thickness settings of the Feeder see How to Adjust the Mail Thickness settings on page 97 96...

Page 102: ...ght especially if the thicker envelopes won t feed into the mail path You will find the pictogram below on your Feeder as a reminder 1 Open the Feeder cover 2 Change the lever position left for standa...

Page 103: ...l piece at a time or when you use an inserter No pressure This is the setting recommanded for most media Standard pressure default position This setting applies more pressure through the fingers in ca...

Page 104: ...s have been made you are ready to load the postcard mail and then process it Before loading and running the mail the below settings may need to be changed Stamp Date Mail Class USPS Extra Services Res...

Page 105: ...pull outward Swivel from the horizontal to the vertical position 3 Set Tension setting on the top of the cover set to the square default setting 4 Load the feeder with mail to be run 100 Page 100 Oct...

Page 106: ...5 Adjust the high stack guide 3 Processing Mail 101 Page 101 Oct 05 2016 10 44...

Page 107: ...mail Feeder setting to Puffy Mail by turning the Knob to Post Card Icon Make sure that the button is good in the notch and not between both 7 Press the Start button 102 Page 102 Oct 05 2016 10 44 3 P...

Page 108: ...de you are ready to load the puffy mail and then process it Before loading and running the mail the below settings may need to be changed Stamp Date Mail Class USPS Extra Services Reset Item Counter S...

Page 109: ...icker than space allowed under the feeder you should process the item by placing it on a scale and or enter the weight manually Then printing and placing a tape on the item 3 Adjust the envelope side...

Page 110: ...the knob to Puffy Mail Icon Make sure that the knob is fully engaged in the notch 5 Press the Start button Using the Sealer For details about the sealing function see Checking the Sealing Mode on page...

Page 111: ...Button to select the mode The Sealing Mode screen is displayed 2 Select a sealing mode See also As supervisor you can set the default sealing mode and moisture level see Sealer Default Settings on pa...

Page 112: ...st the moistening level for sealing 1 On the control panel Touch the Moistening level area on the screen or Press Menu and select the path Batch Settings Sealing Mode The Sealing mode screen is displa...

Page 113: ...0 labels in the Internal Label Dispenser When labels are not in use preferably leave them flat in the catch tray or hopper label receptacle How to Fill the Internal Label Dispenser To fill the Interna...

Page 114: ...ding Printing Using the Remote Label Dispenser Make sure to power on the Remote Label Dispenser before processing If the Remote Label Dispenser is accidentally shut off during the process restart the...

Page 115: ...RLD or Print on ILD to display the following screen 4 Select Roll labels 5 Press OK to validate 6 Press The first label is printed on the RLD 7 To print other labels on the RLD either press or the RL...

Page 116: ...ad and manage funds money in your Mailing System 4 1 Overview 113 4 2 Managing Funds 114 How to Load Funds 114 How to Check the Funds 116 4 3 Unlocking the PSD 117 How to Unlock the PSD Postal inspect...

Page 117: ......

Page 118: ...l Security Device meter How to Unlock the PSD Postal inspection on page 117 To perform funds operations check that your Mailing System is connected see System Connections on page 334 and that the conn...

Page 119: ...you can set up a PIN code in the Mailing System to ask for a code before postage funding see How to Set Cancel a Funding Code on page 235 How to Load Funds To load funds into the PSD 1 Either Press Me...

Page 120: ...o add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed 6 You can open the Funds used Funds available screen to check the ne...

Page 121: ...ge 22 You can also use the procedure below 1 Either Press Menu and select the path Funds Press or The Funds menu is displayed 2 Select the menu path Funds used Funds available The screen displays the...

Page 122: ...Time transitions as connecting to the Postal Service sets the Mailing System time and date How to Unlock the PSD Postal inspection To unlock the PSD and manually connect to the postal server 1 Either...

Page 123: ......

Page 124: ...agement mode 133 5 3 Managing Accounts 135 How to Display the List of Accounts and Groups 137 How to Create a Group 139 How to View Edit a Group or a Subgroup 140 How to Activate Deactivate a Group 14...

Page 125: ...ced Reporting Functions 156 How to Activate Deactivate the Budget and Surcharge Function 159 How to Modify Period or Start Day of Budgets 159 120 Page 120 Account Management and Access ControlOct 05 2...

Page 126: ...ou can use accounts and create usage reports No accounts Off postage usage will not be applied to accounts When the accounting function is on the Mailing System charges the current account when printi...

Page 127: ...sion except if one account only is active Operators only use the accounts you as supervisor allow them to access Selecting an Account Mode The table below summarizes which Account mode corresponds to...

Page 128: ...g in and when necessary select an account to charge postage Postage tracking by account depart ment PIN number required Account with ac cess control same as modes with accounts listed above Postage tr...

Page 129: ...nt menu which provides access to the Account mode selection screen the parameters of the current Account mode The Account mode selection screen on which you can select the current Account mode Display...

Page 130: ...anagement screen is displayed The available options in the Account mode management menu depend on the current Account mode The option Account Mode Selection is always present and allows you to change...

Page 131: ...isplayed 3 Press OK to continue and return to the Account Mode Management menu No other setting is necessary to use the No account mode Switch to sleep mode see System Sleep Mode on page 27 to restart...

Page 132: ...rol and press OK 3 Depending on the previous Account mode a warning screen may be displayed Press OK The System PIN code screen is displayed 4 Type the new shared system PIN code and press OK The syst...

Page 133: ...Shared System PIN Code You have to connect as a Supervisor see How to Log in as Supervisor on page 220 1 As supervisor From the main menu select the path Account Management Change system pin code The...

Page 134: ...count Structure Using Groups on page 135 3 Create accounts as indicated in Managing Accounts on page 135 When you activate the Accounts mode the system creates or re activates an account 00000 by defa...

Page 135: ...ent menu allows you to manage the accounts See next Creating the account structure Creating an Account Structure Using Groups on page 135 Creating accounts Managing Accounts on page 135 130 Page 130 O...

Page 136: ...unts with access control by following the procedure How to Set up to Accounts with access control mode on page 132 see below 2 Create a structure of account groups that correspond to your reporting an...

Page 137: ...system displays a confirmation screen 4 Press OK to continue and display the Account Mode Management menu Management Menu in Accounts with access control mode The Account Mode Management menu allows...

Page 138: ...Connections on page 334 and start the accounting software on the PC 2 Change the Account mode to Remote account management by following the procedure How to Activate Remote account management mode on...

Page 139: ...nning See next Refer to the PC application user guide to create the account structure accounts and operators Switch to sleep mode see System Sleep Mode on page 27 to restart a session as user 134 Page...

Page 140: ...odes If necessary as long as your accounting structure is not complete you can create Accounts without activating them Creating an Account Structure Using Groups As supervisor you can create an accoun...

Page 141: ...rs never mention group names Groups are a supervisor eyes only feature intended for increasing management and reporting efficiency Three level accounting can be accomplished by linking two groups and...

Page 142: ...age 220 Use the procedure below to display the Account list screen for each group To display the content of the Main folder 1 As supervisor From the main menu select the path Account management Manage...

Page 143: ...is not active the corresponding accounts are not visible and users cannot select them Active Inactive Status Parent group of the group The name of group is at the next higher level above Name of a gr...

Page 144: ...nother group other than Main folder to create a subgroup select the Folder button select a group in the list that opens and press OK 7 On the New group screen press OK The Group creation summary scree...

Page 145: ...up of Accounts For example use the procedure below to temporarily deactivate a group so the included accounts are not visible to the Mailing System users How to Activate Deactivate a Group To activate...

Page 146: ...tion message is displayed 4 Press OK to delete the group otherwise press No as many times as necessary Managing Accounts Account Parameters An account has the following parameters Description Format P...

Page 147: ...nts How to Create an Account To create an Account 1 Display the Account list screen see How to Display the List of Accounts and Groups on page 137 2 Select Add Acct Group and then select Add account T...

Page 148: ...t switches OFF and the parameters are hidden Press Next The Surcharge screen is displayed Activate surcharge and edit selected surcharge parameter fixed or percentage Press OK to validate 7 The Accoun...

Page 149: ...then press View Edit content until you can select the account by pressing OK 3 Select Edit Modify The Edit Modify screen is displayed 4 Select each parameter and change it using the keypad use key C...

Page 150: ...7 2 Select the account or type its number and press OK If the account is not contained in the list select the group or the subgroup that contains the account press Edit Del or OK and then press View E...

Page 151: ...dify A confirmation of account deletion is displayed Account List Import Export Using a USB memory device you can import or export the account list from your mailing machine as a CSV file Imported acc...

Page 152: ...At the end of the process a message informs you that you may safely remove the USB memory device Importing Accounts To import accounts into the Mailing System place the CSV file on a USB memory devic...

Page 153: ...management Manage account Import Account list 2 Insert your USB memory device into the USB port of the base at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instruct...

Page 154: ...ou can create Accounts or Operators without activating them Operator PIN Code Parameters In the Mailing System each PIN code is associated with a name a list of accounts and a status active or not You...

Page 155: ...The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed Status In the Status area the supervisor can change the operator status Active this operator has b...

Page 156: ...t on page 150 2 Select Add operator The New operator screen is displayed 3 Enter the parameters of the Operator Each operator PIN code must be unique 4 Press Account list to assign accounts to the ope...

Page 157: ...perator modification summary screen 5 Press OK to validate the changes Assigning Accounts to the Operators You can define account access to operators by assigning them accounts groups or subgroups of...

Page 158: ...en is displayed 3 Select an account and press Enable Disable 4 You can assign entire groups or subgroups to the operator Select a group and press OK Repeat until all accounts to be assigned are checke...

Page 159: ...View group content Activating Operators The activated deactivated status of the operators allow you to create them in advance Users cannot use deactivated operator PIN codes How to Activate Deactivat...

Page 160: ...To delete an Operator 1 Perform the procedure How to Modify an Operator on page 152 2 Select Delete instead of Edit Modify The Delete confirmation screen is displayed 3 Press OK to delete the operato...

Page 161: ...eriod will soon be reached Additionally the Mailing System will Block postage for accounts that have used their budget Send a message to the supervisor when the budget of an account is reached Reset a...

Page 162: ...of time This period of time is common to all accounts in the machine When activating the Budget and Surcharge function you must set this period of time to a month or a year and choose a start day Bud...

Page 163: ...account charge 1 to 99 Percentage of imprint Setting up the Budget and Surcharge Function You may only use Budget and Surcharge features if the Advanced Reporting option is loaded in your Mailing Syst...

Page 164: ...Surcharge Mgt to activate deactivate the function When the box is checked the budget parameters located underneath on the screen become accessible 4 Select the basic period for budgets month or year 5...

Page 165: ...harge function and set global parameters you can set the budget and surcharge parameters of an account The Budget and Surcharge buttons are accessible from the Account mode management menu See Managin...

Page 166: ...e a Daily Usage Report 175 How to Generate a Monthly Usage Report 176 How to Generate a Permit Report and Historic Reports 177 How to Display the Operational Presort Report and Historic 178 6 6 Funds...

Page 167: ...Budget Consumption Report 194 How to Generate a Budget Limit Report 195 How to Generate an Operator Activity Report 196 How to Generate a Machine Activity Report 197 How to Generate a Product Code Rep...

Page 168: ...can be added as an option Reports generally require a beginning date and an end date Your Mailing System allows you to get reports on the activity over the past two years Typically the reports are ava...

Page 169: ...onal Permit Report and Histor SP Number of pieces for each type of permit mail since the latest reset Operational Permit 2 historic ic Reports on page 176 Operational Pre sort Report and SPF Number am...

Page 170: ...uper visor only Operator list Operator Activity Report on page 195 SPF Activity of all operators for a selec ted period Operator activity SYSTEM DATA Machine Activity Report on page 196 SPF Activity o...

Page 171: ...ters and choose one of the following to display or record the report On screen viewing Print with external USB printer if connected Print on a postage label Export to a USB memory device To generate a...

Page 172: ...put screen is displayed The information displayed in this screen depends on the type of report you have selected 3 Select or type required parameters and press OK You can use key C to clear data in a...

Page 173: ...he main menu select the path Reports 2 Resume with the steps in How to Generate a Report as a User on page 167 Special generating procedures apply for the following reports Account List Report see How...

Page 174: ...the operational presort report function if you intend to use it When the function is activated you may have to start a new report each time the postal services update the rate table in the machine Bef...

Page 175: ...this report you have to be logged in as a user You must be in Applying postage task to view the outgoing mail batch counter Output The Batch Data report outputs are Screen USB printer Comments Fields...

Page 176: ...art from zero at the current date See How to Reset the Item Counter on page 49 Received Batch Data Report Requirements To generate this report you have to be logged in as a user You must be in Receive...

Page 177: ...n Received Batch Data Report 1 See Generating Reports on page 166 Received Batch Data Report After generating reports like Metering Batch Data or Received Batch Data you may wish to reset the batch co...

Page 178: ...port you have to be logged in as a user Output The Postage Data Report outputs are Screen Label Comments Fields On printed report only Die number For today Total number of items processed zero and non...

Page 179: ...cify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date Default period Beginning 1st day of the current month End current day Output...

Page 180: ...ate and End date Use the selection of month and year Default period Begin Current month of the previous year End Current month Output The Monthly Usage report outputs are Screen USB printer USB memory...

Page 181: ...erational Permit Report option displays the currently running permit report use of permit rate for a selected period of time The Historic options display the two previously recorded reports Requiremen...

Page 182: ...screen While processing Permit mail the Operator can decide to print the Operational Permit report begin a new one and end the current one or just continue building the current one See Steps to Run P...

Page 183: ...d total postage value per mail category and weight break Sub totals per category mail piece count and postage value Grand total mail piece count and total postage value How to Display the Operational...

Page 184: ...er Comments Fields On printed report only Current date and time On printed report only PSD status On printed report only Die number Total postage printed by the machine Funds used ascending Postage av...

Page 185: ...in as supervisor Output The Postage Report outputs are Screen USB printer USB memory device Comments Fields Period Default period Beginning Current date 6 months End Current date On printed report on...

Page 186: ...How to Generate Refill Operation Report To generate a Refill Operation Report 1 To get the report see Generating Reports on page 166 6 Reports 181 Page 181 Oct 05 2016 10 44...

Page 187: ...as supervisor The current Account mode has to be Account or Account with access control Output The List report outputs are USB printer USB memory device Comments Data The report displays the account...

Page 188: ...t Report displays postal expenditures for one account over a selected time period You can select any account from the list Requirements This report is available as a user or supervisor The current acc...

Page 189: ...ort 1 To get the report see Generating Reports on page 166 Multi Account Report The Multi Account Report displays postal expenditures for all accounts over a selected time period sorted by ascending a...

Page 190: ...Others and No account The report displays the hierarchy of groups and sub groups with the total values per group and sub total values per sub group For each group sub group Group sub group name Total...

Page 191: ...st with PIN codes Requirements To generate this report you must be logged in as supervisor not as a user Comments Data There is no period to enter For each Operator Operator name PIN code Status Activ...

Page 192: ...sor see How to Log in as Supervisor on page 220 To generate the Operator Report 1 As supervisor From the main menu select the path Account management Manage operator Operator report 2 Select the Outpu...

Page 193: ...outputs are Screen USB printer USB memory device Fields Imprint default settings Default Text Default Ad slogan Default Rate Date advance parameters Funds settings High value Low Funds Connections set...

Page 194: ...Events Report The Base Events Report lists diagnostic codes on the mailing machine and is used by a service representative Requirements To generate this report you must be logged in as a service repr...

Page 195: ...Report The PSD Events Report lists diagnostic codes for the PSD and is used by a service representative A supervisor may generate this report for technical support How to Generate a PSD Events Report...

Page 196: ...reen USB printer USB memory device How to Generate a IP Configuration Report To generate a IP Configuration Report 1 See Generating Reports on page 166 Proxy Configuration Report Requirements To gener...

Page 197: ...How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating Reports on page 166 192 Page 192 Oct 05 2016 10 44 6 Reports...

Page 198: ...et limit Operator activity activity of all operators for a selected period Machine activity activity of the machine presented in hour bands Product code activity per CPC name for a selected period Whe...

Page 199: ...Budget period Period begin date end date If an account has no Budget Budget and Remaining budget fields show value 0 For each group subgroup Group or subgroup name for each account that consumed posta...

Page 200: ...ors for a selected period Requirements To generate this report you must be logged in as supervisor The account mode has to be Accounts with Access control You must specify the period for the report Be...

Page 201: ...te this report you must be logged in as supervisor You have to specify the period for the report Begin date and an End date Default period Begin 1st day of the current month and End current date Outpu...

Page 202: ...ee Generating Reports on page 166 Product Code Report The Product Code Report displays the consumption per Customer Product Code for a selected time period Requirements To generate this report you mus...

Page 203: ...oduct Code Description RDFS short name of items on period PPC number only for the country where the CPC is associated with a weight band Total postage value on period The rate table gives the product...

Page 204: ...ing to Online Services 202 How to Call Online Services Manually as a User 203 How to Call Online Services Manually as Supervisor 203 How to Test the Connection to Online Services 204 7 3 Uploading Sta...

Page 205: ......

Page 206: ...m see Options and Updates on page 275 Ink alerts Never run out of ink again The online server monitors your ink supply and mails an alert notification when it is time to re order Remote diagnostics an...

Page 207: ...For Ink Management the Mailing System automatically connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected...

Page 208: ...g the Mailbox on page 278 How to Call Online Services Manually as Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To trigger a generic call 1 As supervisor F...

Page 209: ...and This test Validates connection parameters see Connection Settings on page 264 Indicates that the server can be contacted Test server Establishes a connection and tests the communication with the s...

Page 210: ...t the path Online Service Test server 2 As supervisor From the main menu select the path Maintenance Diagnostics Test server The call process starts and displays its sequence of operations on the scre...

Page 211: ...at the end of each month Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional see Activating New Options on page 283 How to Upload Rep...

Page 212: ...that the latest postal rates are installed on your Mailing System When the Postal Service announces changes in its rate and fee schedule the Online Services server automatically downloads the new rate...

Page 213: ...te is identified as eConfirmation on your Mailing System and in these instructions To be eligible for Postal Service discounts on Delivery Confirmation and Signature Confirmation services you must use...

Page 214: ...delivery The actual signature and address of the recipient will be displayed on your My Neopost webpage under the online services tab e Confirmation Service Customer Profile If you have purchased the...

Page 215: ...Customer Service 2 Select the appropriate rate and e Confirmation service on your machine display 3 Apply the metered postage to your mail 4 Deposit your mail with the USPS e Confirmation does not req...

Page 216: ...your mailing machine Using your Weighing Platform to send a package and request eConfirmation service is simple 1 Place the eConfirmation label on the package 2 Place your package on the WP If needed...

Page 217: ...tape to the package Leave the machine ON and connected at night to automatically upload the record to the USPS You can also upload records manually see How to Upload Report Data to the Online Services...

Page 218: ...s case you have to edit the corresponding record and change its status Record status PIC Valid Corresponds to a valid mail with eConfirmation Service to track through USPS PIC Deleted Corresponds to m...

Page 219: ......

Page 220: ...c Date Advance Feature 225 How to Activate Deactivate Fractional Postage 227 8 4 Printing Default Settings 228 How to Change the Default Text 228 How to Change the Default Ad slogan 229 How to Set the...

Page 221: ...he Display Brightness by Default 249 How to Enable Disable the Beeps 250 How to Change the Beeps by Default 250 How to Activate the Quiet Mode 251 How to Set the Default System Quiet Mode 252 8 10 Oth...

Page 222: ...g Motorized Conveyor Stacker Positions 269 How to Install the Motorized Conveyor Stacker in Line 0 269 How to Install the Motorized Conveyor Stacker at 90 271 217 Page 217 Configuring the SystemOct 05...

Page 223: ......

Page 224: ...as one supervisor PIN code that allows you to configure the mailing functions and perform other functions such as managing accounts and access rights generating certain reports etc The Supervisor PIN...

Page 225: ...sible while logged in as the supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in 1 As a user Press Menu and select the path Supervisor The Login screen is dis...

Page 226: ...return to the user mode How to Exit the Supervisor Mode You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To exit the supervisor mode 1 As supervisor Press The machine g...

Page 227: ...rom the main menu select the path Default user settings Default imprint parameters Default rate 2 Select the default rate using the rate wizard 3 Press OK to validate Default Permit The default permit...

Page 228: ...parameters Default Permit 2 Select the default permit in the list 3 Press OK to validate Checking on Zero Weight The function Zero Weight can be activated de activated by the supervisor When the funct...

Page 229: ...isplayed 3 Select Activated to start checking on Zero Weight or De activated to end checking on Zero Weight 4 Click OK to validate your selection 5 A warning window appears explaining when you should...

Page 230: ...ic Date Advance function automatically proposes to change the date printed on mail pieces at a preset time to the next working day date Example You can set the system to change dates at 17 00 hours an...

Page 231: ...3 Enter the Automatic Date Advance time 00 00 hours is not allowed 4 Select Day to gain access to working days selection screen 5 Select the day by pressing on the corresponding button 6 Press OK to e...

Page 232: ...or on page 220 To activate deactivate fractional postage 1 As supervisor Press and select the path Default user settings Default imprint parameters Fractional Postage Mode 2 Select Enable Disable frac...

Page 233: ...enser option that prints on label rolls Changing the Default Text You can create up to ten Texts See also Managing Custom Text Messages on page 284 How to Change the Default Text You have to connect a...

Page 234: ...page 220 To change the default Ad slogan 1 As supervisor From the main menu select the path Default User Settings Default Imprint Parameters Default Slogan 2 Select the default Ad slogan or None for...

Page 235: ...ase settings Default Print Offset 2 Select Normal Shift Left 1 or Shift Left 2 3 Press OK to validate Selecting a Default Label Printer You can select the default label dispenser as follows How to Sel...

Page 236: ...mber The system displays on the home screen the name of the current Imprint Memory Standard Stamp Imprint Memory The table below gives the content of a Standard stamp Imprint Memory Text Ad slogan Wei...

Page 237: ...press Create 3 Select the type of mail by pressing Standard or Permit 4 Enter the name of the new Imprint Memory then press OK 5 To include weight put a mail piece on the Weighing Platform then press...

Page 238: ...he parameter then press OK 7 Press OK to validate or to quit How to Delete an Imprint Memory You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To delete an Imprint Memory...

Page 239: ...in as Supervisor on page 220 To set a high value warning amount 1 As supervisor Press and select the path Default user settings Base settings High value warning threshold 2 Enter the high value warni...

Page 240: ...ave to connect as a Supervisor see How to Log in as Supervisor on page 220 To set a funding PIN code 1 As supervisor From the main menu select the path Default user settings Funds set tings Credit PIN...

Page 241: ...also Checking the Sealing Mode on page 49 How to Set the Default Mixed Sealing You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To modify the default mixed sealing 1 As...

Page 242: ...the Default Moistening Level You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To modify the default moistening level 1 As supervisor From the main menu select the path D...

Page 243: ...the default weighing method Default Weighing Mode on page 224 Resetting the Weighing Platform You can reset the Weighing Platform in the following ways Weight refresh weight of the mail pieces on the...

Page 244: ...tch settings Reset Weigh Platform 2 Remove all items from the Weighing Platform 3 Press OK to set to zero the Weighing Platform How to Tare the Weighing Platform as a User To tare the Weighing Platfor...

Page 245: ...form Reset 2 Remove all items from the Weighing Platform 3 Press OK to zero the Weighing Platform How to Tare the Weighing Platform as Supervisor You have to connect as a Supervisor see How to Log in...

Page 246: ...button to activate or deactivate the function 3 Press OK to validate Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of...

Page 247: ...Weight Detection to activate the function 3 Press OK to validate How to De activate the Automatic Weight Detection on the WP You have to connect as a Supervisor see How to Log in as Supervisor on pag...

Page 248: ...page 220 Press and select the path Default User Settings System Settings ePostage Mode The ePostage Mode screen is displayed 2 Select Activated or Deactivated to activate or deactivate the ePostage M...

Page 249: ...es the weight values the mailing machine delivers Make sure you enter the correct parameter How to Change the GEO Code You have to connect as a Supervisor see How to Log in as Supervisor on page 220 T...

Page 250: ...Geodesic map 8 Configuring the System 245 Page 245 Oct 05 2016 10 44...

Page 251: ...Geodesic codes 246 Page 246 Oct 05 2016 10 44 8 Configuring the System...

Page 252: ...session 3 languages maximum How to Change the Display Language To change the current display language 1 As a user Press Menu and select the path Preferences 2 Select the language you want to use 3 Pre...

Page 253: ...e 3 Press OK to validate Adjusting Display Brightness You can adjust the brightness of the display for bright or dark working environments How to Adjust the Display Brightness To adjust the display br...

Page 254: ...ange the display brightness by default 1 As supervisor Press and select the path Default user settings Default user prefer ences Brightness 2 Use the 1 or 2 keys or touch the Increase Decrease button...

Page 255: ...ing Default System Beeps You can set the default beep state for users How to Change the Beeps by Default You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To change the s...

Page 256: ...de for your current session As supervisor you can set the quiet mode by default How to Activate the Quiet Mode 1 As user Press Menu and select the path Batch settings Quiet Mode The Quiet Mode screen...

Page 257: ...o set the mode by default 1 As supervisor From the main menu select the path Default user settings Base settings Default Quiet Mode The Quiet Mode screen is displayed 2 Select Quiet Mode ON or Quiet M...

Page 258: ...me out is reached the machine stops Start The period of time in seconds the system waits for the next envelope or label after printing Once this time out is reached the machine stops Stop Period of in...

Page 259: ...ng as you are logged in How to Set Default Time outs You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To change the system time outs 1 As supervisor From the main menu s...

Page 260: ...e How to Set the Postal Online Services Connection on page 264 How to Check Adjust the Machine Time and Date You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To check ad...

Page 261: ...if a manual adjustment is necessary you can use either of the following procedures to correct the Mailing System time As a user How to Unlock the PSD Postal inspection on page 117 As supervisor How to...

Page 262: ...as follows Meaning Led RLD Power OFF Off RLD is on and in an idle state Solid Green Error power off on and retry Solid Amber RLD is receiving data Flashing Green Media is out or printhead is open Flas...

Page 263: ...S Dynamic Scale Use a USB cable to connect the RLD to the base rear left hand side See System Connections on page 334 Declaring Undeclaring the RLD To use the RLD you have to declare the RLD on the Ma...

Page 264: ...re the RLD press RLD Connected 3 Press Ok to validate 4 Press to power OFF the Mailing System 5 Press to power ON the Mailing System If RLD status is set to RLD Connected the Mailing System detects au...

Page 265: ...et default type of labels screen is displayed 2 Press Roll labels to use the RLD as default label printer 3 Press Ok to validate Maintaining the RLD How to Test the RLD You have to connect as a Superv...

Page 266: ...1 As supervisor Press and select the path Maintenance Remote Label Dispenser Management The following screen is displayed 2 Press Begin RLD test 8 Configuring the System 261 Page 261 Oct 05 2016 10 44...

Page 267: ...Roll 1 Pull frontward the green buttons located on the RLD sides 2 Open the RLD 3 Move the two maintainers apart to disengage the label roll 4 Fit the new label roll 262 Page 262 Oct 05 2016 10 44 8...

Page 268: ...5 Insert label inside the cutting system 6 Push the label under both of media guides 7 Close the RLD Press down until the cover snaps closed 8 Configuring the System 263 Page 263 Oct 05 2016 10 44...

Page 269: ...page 337 How to Set the Postal Online Services Connection You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To set the Postal Online Services connection 1 As supervisor F...

Page 270: ...Log in as Supervisor on page 220 To set the parameters of the LAN 1 As supervisor From the main menu select the path Communication settings LAN settings 2 In the screens that are displayed next enter...

Page 271: ...nnection To enable a PC connection see Setting up to Remote account management mode on page 133 Recovering System Control When a PC remotely controls the Mailing System you can recover control as foll...

Page 272: ...rter are not electronically connected you need to activate the Inserter Mode ON to use the Mailing System with the inserter As supervisor you can set the Inserter Mode ON as the default mode Activatin...

Page 273: ...ectronic connection How to Set the Inserter Mechanical Connection as Default 1 As supervisor From the main menu select the path Default user settings Base settings Default inserter mode 2 Choose ON or...

Page 274: ...will have to set the corresponding conveying speed and direction of conveyor How to Install the Motorized Conveyor Stacker in Line 0 Assembly of the metallic attachment base 1 Put the flange of the tw...

Page 275: ...e that the metallic attachment base is correctly installed Stacker Assembly 1 Put the two feet of the Stacker in the two holes shown by the white circles 270 Page 270 Oct 05 2016 10 44 8 Configuring t...

Page 276: ...ake sure that the Stacker is correctly installed How to Install the Motorized Conveyor Stacker at 90 Assembly of the metallic attachment 1 Put the flange of the two fixation holes as shown by the arro...

Page 277: ...es of the metallic attachment base B 3 Make sure that the metallic attachment base is correctly installed Stacker Assembly 1 Use a flat blade screwdriver to remove the flap assy from the Stacker 272 P...

Page 278: ...f the Stacker in the two holes shown by the white circles 3 On the rear side of the Stacker set the switch to 90 4 Make sure that the Stacker is correctly installed 8 Configuring the System 273 Page 2...

Page 279: ......

Page 280: ...te New Options 283 9 3 Managing Custom Text Messages 284 How to Display the List of Text Messages 284 How to Add a New Text Message 285 How to Modify or Delete a Text Message 285 9 4 Managing Ad sloga...

Page 281: ......

Page 282: ...oading custom Ad slogans Updating your Mailing System via the Online Services server The operations above are available through the supervisor menu The Options and Updates Menu How to Access the Optio...

Page 283: ...Service via the server On the home screen an icon indicates that the mailbox contains unread messages Unread messages icon on home screen The Mailbox list screen indicates unread messages and also al...

Page 284: ...ages as a User 1 As a user Select or on display or Press Menu and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 9 Options and Updates 279 Page 279 O...

Page 285: ...on page 220 1 As supervisor From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK How to Clean your Mailbox You have to connect as a Sup...

Page 286: ...the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to delete and press Delete or select Delete all to delete all the messages 9 Options and Updates 281 Page 28...

Page 287: ...d indicates the options that are activated You can display details for each option For more information about the options you can add to your Mailing System contact your Customer Service To display th...

Page 288: ...activated Contact your Customer Service to have a new option added to your Mailing System How to Load Activate New Options To activate an option that is ready for downloading on the Online Services se...

Page 289: ...ed in How to Change the Default Text on page 228 The List of Custom Text Messages The Text list displays the messages you have created and indicates the activated default Text if any How to Display th...

Page 290: ...Modify or Delete a Text Message To modify or delete a Text message 1 Display the list of Text messages see How to Display the List of Text Messages on page 284 2 Select a Text message and press OK Th...

Page 291: ...283 See also Selecting a slogan to print How to Change the Default Ad slogan on page 229 Displaying the List of Ad slogans The list of Ad slogans includes those that are installed in the Mailing Syste...

Page 292: ...he List of Ad slogans on page 286 2 Select the Ad slogan and press OK The Ad slogan setting menu is displayed To change the name of the Ad slogan 1 Select Modify 2 Change the Ad slogan name using the...

Page 293: ...w Ad slogans 1 Display the list of Ad slogans see How to Display the List of Ad slogans on page 286 2 Select Check for updates The Mailing System connects to the Online Services server and downloads a...

Page 294: ...to Load Activate New Options on page 283 See also Options and Updates on page 275 Displaying the List of Rates This list displays the rates that are installed in the Mailing System and indicates with...

Page 295: ...ad new rates 1 Display the list of rates see How to Display the List of Postal Rates on page 289 2 Select Check for updates The Mailing System connects to the Online Services server and downloads avai...

Page 296: ...ero weight see How to activate de activate Checking On Zero Weight on page 224 Displaying the List of Permits How to Display the List of Permits You have to connect as a Supervisor see How to Log in a...

Page 297: ...device to an USB port of the machine on your left hand side at the rear of the base See Base connectors on page 337 3 Press OK The USB memory device content is displayed 4 Select a permit to load into...

Page 298: ...w software package contact your Supervisor who must connect to the Online Server Updating Procedure To check for available updates Perform a call to the Online Services server See How to Call Online S...

Page 299: ...he download at a proposed date and time When the date and time are reached the machine automatically calls the Online Services server for downloading After downloading The Mailing System indicates it...

Page 300: ...How to Clean the Printing Heads Automatically 302 10 2 Maintaining the Feeder 304 How to Replace the Feeder Fingers 304 10 3 Maintaining the Sealer Water Network 306 How to Fill the Sealer Bottle 306...

Page 301: ......

Page 302: ...ced The ink jet technology requires clean print head nozzles to provide excellent printing quality The system performs that cleaning automatically In this Section This section explains how to Check th...

Page 303: ...information screen is displayed How to Display Ink Tank Data Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To display the ink level and the tank data 1 As...

Page 304: ...nsumables must be regularly changed in order to ensure good print quality How to Change the Ink Tank 1 Open the ink tank drawer by pulling it towards you 2 Press on the blue release lever to disengage...

Page 305: ...lick 5 Close the drawer The alignment process of the printing heads starts automatically Displaying Print head information How to Display Print Head Information You have to connect as a Supervisor see...

Page 306: ...Information screen is displayed Cleaning the Printing Heads If imprints look unclear or dirty in some way test the printing quality and clean the headset to restore the printing head condition How to...

Page 307: ...ting quality management and cleaning process The following screen is displayed 2 Press Printing quality test The test starts automatically How to Clean the Printing Heads Automatically You have to con...

Page 308: ...or From the main menu select the path Maintenance Ink management Printing quality management and cleaning process The following screen is displayed 2 Press Print head cleaning The cleaning starts auto...

Page 309: ...eder These Feeder fingers have rubber pads in contact with the mail After a large number of cycles they are subject to wear so that the Feeder cannot catch the mail well In this case you need to repla...

Page 310: ...replace a Feeder Finger rubber pad 1 Insert the locating pins 1 of the pad in the locating hole 2 at both ends of the feeder finger 2 Press the rubber pad against the feeder finger untils it clips on...

Page 311: ...continues but the envelopes will not be sealed properly Filling the Sealer Bottle How to Fill the Sealer Bottle To add water 1 Remove the bottle from its base and turn it over 2 Unscrew the cap and fi...

Page 312: ...y How to Clean the Water Filter To clean the water filter 1 Open the water filter drawer by pulling it towards you 2 Pull the water filter vertically to disengage it 3 Clean the water filter with wate...

Page 313: ...ng Feeder belts and rollers Cleaning the Mailing System sensors on the mail path Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning How to Clean the Moistening Ram...

Page 314: ...Pull up the right of the blue release lever to release the moistening ramp 3 Push the moistening ramp backwards to disengage it 4 Remove the moistening ramp 10 Maintenance 309 Page 309 Oct 05 2016 10...

Page 315: ...the moistening ramp with hot water 6 Re install the moistening ramp 7 Pull the moistening ramp towards you to reengage it 8 Push down on the blue release lever 310 Page 310 Oct 05 2016 10 44 10 Maint...

Page 316: ...lers To clean the accessory belts and rollers 1 Open equipment covers 2 Clean the belts and or rollers with a cloth and hot water 3 Close the covers Cleaning Mail Path Sensors How to Clean the Mail Pa...

Page 317: ...rate the Touchscreen You have to connect as a Supervisor see How to Log in as Supervisor on page 220 To calibrate the touchscreen 1 As supervisor From the main menu select the path Machine settings Di...

Page 318: ...D Allows installation of a new PSD in mail system Old PSD must have already been withdrawn 3 Update registration This procedure is used if you have changed your address Contact Customer Service to cha...

Page 319: ...main menu select the path Maintenance Service Processes A confirmation message is displayed 2 Press OK 3 Select Update registration 4 Press OK to start the connection to postal services 5 Press RETURN...

Page 320: ...How to Clear Mail Stalled in the Dynamic Weighing Module 321 11 2 Label Stoppages and Jams 322 How to Clear a Label Jammed in the Base 322 11 3 Weighing Problems 324 11 4 Diagnostics and System Data 3...

Page 321: ......

Page 322: ...n the left column Mail sizes see Mail Specifica tions on page 341 Envelope stacking see Using the Feeder on page 95 Mail piece is too thick Mail size is incorrect Envelopes are not properly stacked on...

Page 323: ...old the handle opened and push on the inside lever to unlock the base drawer 4 Pull the Base drawer towards you 5 Gently tilt the Base drawer on the left side and remove it 6 Remove jammed envelopes 7...

Page 324: ...opes only with seal ing OFF 2 Check that already closed envelopes are properly sealed at the leading edge Envelopes not completely closed may jam Sealing is ON while feeding sealed envelopes Correct t...

Page 325: ...blem Envelopes are stalled on the Dynamic Weighing Module deck Action Possible cause 1 Clear the Dynamic Weighing Platform as indicated below 2 Correct the cause Mail sizes see Mail Specifica tions on...

Page 326: ...en the cover 2 Gently remove jammed envelopes 3 Close the cover Do not lean on or leave any object on the Dynamic Weighing Module platform as it may alter its weighing accuracy To restore the Dynamic...

Page 327: ...How to Clear a Label Jammed in the Base To clear a label jammed in the Base 1 Try to disengage the blocked label from the top of the dispenser If it is not possible do the following 2 Remove all label...

Page 328: ...er towards you 6 Gently tilt the base drawer on the left side and remove it 7 Remove jammed labels 8 Put the Base drawer back into place 9 Release the jam release handle 11 Troubleshooting 323 Page 32...

Page 329: ...ng mode is automatically selected Action Possible cause See the weighing type selection procedures in Select ing a Weighing Mode on page 77 The weighing device is not selec ted Use a solid and steady...

Page 330: ...with the new rate Weight too heavy for current rate you have placed a package on the platform that is too heavy for the rate selected 1 Remove the package and if possible weigh it on another scale 2 U...

Page 331: ...ow Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Base Sensors Dynamic Weighing Module Sensors Feeder Se...

Page 332: ...r you have access to the following data Software data PSD Loader OS PACK XNDF DATA OMEGA language variant Hardware data P N of the base and the PSD Events logs Base events and PSD events or Server con...

Page 333: ...nect as a Supervisor see How to Log in as Supervisor on page 220 To display the events lists 1 As supervisor From the main menu select the path Maintenance System Infomation Events list 2 Select the B...

Page 334: ...ow to Log in as Supervisor on page 220 To display the data of the machine counters 1 As supervisor From the main menu select the path Maintenance System Infomation Counters 2 The system displays the d...

Page 335: ......

Page 336: ...our Mailing System 12 1 General Specifications 333 12 2 System Connections 334 12 3 System Connectors 337 12 4 Mail Specifications 341 12 5 Operating Specifications 343 12 6 Environmental conditions 3...

Page 337: ......

Page 338: ...31 49 x 13 77 Weight 63 93 lb Power supply 120 V 10 3 prong Frequency 60 Hz Maximum Current Rating 5A Ambient Temperature 50 F to 104 F Relative Humidity 20 to 80 relative humidity without condensati...

Page 339: ...System Connections 12 2 Base Feeder CAN Power 334 Page 334 Oct 05 2016 10 44 12 System Specifications...

Page 340: ...Base Feeder Dynamic Weighing Module CAN Power 12 System Specifications 335 Page 335 Oct 05 2016 10 44...

Page 341: ...Base Stacker Power 336 Page 336 Oct 05 2016 10 44 12 System Specifications...

Page 342: ...System base ON OFF switch To wall socket Power connector To Conveyor Stacker Power connector For future use RJ 45 To any USB device USB ports USB devices Keyboard Remote Label Dispenser Printer LAN ad...

Page 343: ...r or Dynamic Weighing Module CAN To display DVI Connector To Feeder or Dynamic Weighing Module Power connector USB devices Keyboard Printer LAN adaptor Bar Code Reader All USB devices have to be plugg...

Page 344: ...Feeder connectors To Base or Dynamic Weighing Module Power connector To Feeder or Dynamic Weighing Module CAN For future use RJ45 12 System Specifications 339 Page 339 Oct 05 2016 10 44...

Page 345: ...Weighing Module connectors To Base CAN To Feeder CAN To Base Power connector To Base Power connector Conveyor Stacker connectors To Base Power connector 340 Page 340 Oct 05 2016 10 44 12 System Specif...

Page 346: ...ensions and weights Max length 13 10 on system with dynamic scale Max width 15 13 on system with dynamic scale Min length 3 5 Min width 5 Flap max height 3 Min thickness 0 008 with minimum thickness g...

Page 347: ...Remote Label Dispenser Label storage recommended room temperature 77 F and relative humidity 50 Mind the Best before date ILD labels These labels are pre cut and self adhesive ILD labels dimensions a...

Page 348: ...c weighing mode lb oz Accounts The number of accounts you can create can be raised optionally to 500 Account Number on page 207 Operating conditions Ambient temperature 50 104 F Relative humidity 80 m...

Page 349: ...id and steady table and away from air movement Away from doors Away from any fan Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors do not install it in an area expos...

Page 350: ...Position Selecting a Weighing Mode on page 77 2 2 Weighing modes Weighing Devices Settings on page 238 2 3 Tare Weighing Platform 2 4 Zero Weighing Platform Using the Sealer on page 105 2 5 Sealing Mo...

Page 351: ...t current Permit latest date Permit latest date 1 7 Funds Managing Funds on page 114 7 1 Funds used funds available 7 2 Add funds 7 3 Postal Inspection Using the Mailbox on page 278 8 Mailbox 9 Online...

Page 352: ...Sounds 12 Ink and accessories information Displaying Ink Tank Data on page 297 12 1 Ink Tank information Maintaining the RLD on page 260 12 2 Remote Label Dispenser Logging in out as the Supervisor o...

Page 353: ...date Permit historical latest date 1 3 Default user settings 3 1 Default user preference How to Change the Display Language by Default on page 248 3 1 1 Language How to Change the Beeps by Default on...

Page 354: ...8 3 2 7 Default Inserter mode Selecting a Default Label Printer on page 230 3 2 8 Default label printer Operational Presort Report on page 169 3 2 9 Presort reporting 3 2 10 Auto Weight Detect 3 2 11...

Page 355: ...Code accounting mode Managing Accounts on page 141 5 2 1 Account list Account Data Re ports on page 182 5 2 2 Account report How to Import Ac counts on page 148 5 2 3 Import Account list How to Expor...

Page 356: ...2 3 Set Remote Label Dis penser status Touchscreen Calibra tion on page 312 6 3 Touch screen calibration Time and Date Man agement on page 255 6 4 Date and Time 7 Maintenance 7 1 System info System D...

Page 357: ...ing flap position test 7 3 3 3 Paper fan test 7 3 4 Display 7 3 5 Keypad 7 3 6 Serial Connectors 7 3 7 Ping tool 7 3 8 IP configuration checker 7 4 Service processes Maintenance Pro cesses on page 31...

Page 358: ...264 9 1 Type of connection LAN Settings on page 265 9 2 LAN settings 10 Online services How to Test the Connection to Online Services on page 204 10 1 Ping Server 10 2 Test Server Manual Calls on pag...

Page 359: ...128 133 135 136 141 142 146 147 149 152 156 160 161 163 169 174 201 202 204 208 210 211 212 213 215 225 228 229 230 231 234 235 238 241 243 247 248 249 250 251 253 255 256 266 267 275 277 282 283 284...

Page 360: ...Tank 13 39 345 347 installation 163 179 269 313 internal label dispenser 342 Internal label dispenser 12 52 Internal Label Dispenser 4 39 52 108 228 item 22 39 63 78 81 Item 22 49 99 103 171 172 J jam...

Page 361: ...257 333 334 335 336 337 338 339 340 PPI 4 347 Pressure rollers 16 print base 12 Print Base 11 12 13 Print offset 22 36 Processing Mail 54 PSD 4 113 117 179 190 197 256 313 327 347 R rate selection 24...

Page 362: ...8 231 277 284 285 326 347 thickness 95 341 Thickness 342 time 4 6 117 157 169 176 196 197 219 253 255 Time 256 345 347 type of stamp 22 24 92 222 223 Type of stamp 22 W weighing mode 34 51 77 78 80 34...

Page 363: ...4149615Q G 10 10 2016...

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Summary of Contents for IM5000 Series

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Hasler IM5000 Series, User Manual, Page: 283 / 363

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Summary of Contents for IM5000 Series

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