Harris Constellation, Installation And Maintenance Manual

Page: 190 / 264

Constellation™ 2002 June 20
13-4
Return Material Authorization
Before sending in your equipment for repair, get Return Material Authorization
(RMA) first on our Internet site at
http://www.microwave.harris.com/cservice/ or
contact Customer Service. This will ensure that the repairs will be done in a timely
manner and eliminate any delays due to incomplete information. Please provide us
with the following information when you call us.
Please provide the following information when you call (or fax):
•
Your name, company, telephone, and fax number
•
Equipment type
•
Part Number
•
Sales Order Number
•
Purchase Order Number (for out-of-warranty and advance exchanges)
•
Detailed description of the problem
•
Billing and shipping addresses
•
Any special return packing or shipping instructions
•
Any special customs clearance information required
Repair Telephone and Fax Numbers
U.S.A. and Canada
Repair Service Locations
Our customer service representatives will ask you to ship your defective
units after the RMA is given to you in one of the following locations:
Inside Canada
Worldwide Tel: 1-800-465-4654, Option 1
(+1)
514-421-8333, Option 1
Fax: (+1) 514-421-3555
Inside the U.S.A. Tel: 1-800-227-8332, Option 1
Harris MCD Division (U.S.A.)
5727 Drive
San Antonio, TX 78249, USA
Phone: 1-800-227-8332 or
210-561-7420
Fax: 210-561-7421
Harris MCD Division (Canada)
3 Hotel-de-Ville
Dollard-des-Ormeaux, Quebec
Canada H9B 3G4
Phone: 1-800-465-4654 or
514-421-8333
Fax: 514-421-3555
Telex: 05-821893