Harman Kardon Guide + Play
TM
Frequently Asked Questions (FAQ) - GPS-200 / GPS-300 / GPS-500
General
Is there a detailed owner’s manual available?
Yes; the complete owner’s manual is available for download at
www.guideandplay.eu
What should I do if my GPS doesn’t star t up?
If your GPS doesn’t start up, make sure that you charged the battery, using the enclosed wall charger, for at least 10 hours.
Also, check whether the Lock/Unlock switch on the left side of your GPS is in the Unlock position. If the battery is charged
and the switch is in the Unlock position but the GPS doesn’t start, you should reset the device by pressing a paper clip
in the reset hole, which is located at the bottom of the GPS.
What should I do if my GPS is unresponsive?
If your GPS is unresponsive, check that the Lock/Unlock switch at the left side of your GPS is unlocked. If the switch is in the
Unlock position but the GPS is unresponsive, you should reset the device by pressing a paper clip in the reset hole,
which is located at the bottom of the GPS.
Where should I install the GPS on the windshield?
Place the GPS high enough on the windshield to keep it from blocking your view, but low enough to enable optimal performance.
Ideally, it should be placed as low as possible.
Why do I have bad GPS reception?
Some athermic heat-reflecting windshields block the GPS’s signal reception inside the car. (Often, such heat-reflecting
windshields have a hole behind the rear-view mirror.) Alternatively, you can use an external GPS antenna for better reception.
The GPS needs data from at least four satellites to work properly.
Why does it sometimes take my GPS a long time to f ind an accurate GPS position?
If the position of the GPS has changed a lot since the last power-on status, it will take time to find a GPS fix.
Keeping the device powered off for more than a day can cause the same behaviour.
This is caused by a change in satellites’ locations over time.
Why won’t the mounting bracket stick to the windshield?
Make sure the windshield and the suction cup of the holder are clean. Use the supplied alcohol pads for cleaning.
Don’t forget to remove the plastic film on the vacuum cup of the windshield mount.
What types of memory cards does the GPS support?
The GPS supports regular SD cards up to 4GB (formatted with FAT32). SD-HC standard is not supported.
Do I have to back up my device?
No backup is required because the navigation software and the map data of the GPS are permanently stored
in its internal 2GB Flash memory.
How do I get my GPS repaired?
Please contact customer support by e-mail or phone. You’ll find the contact details at
www.harmankardon.com
.
Please have the GPS’s serial number and your invoice on hand.
Why should I register my product?
We recommend that you register your GPS to ensure receiving information about software and map updates.
