Harman Kardon DVD 5, Service Manual, Page: 17 / 108

16 TROUBLESHOOTING GUIDE
Troubleshooting Guide
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
Unit does not turn on • Main Power Switch turned Off • Press in Main Power Switch
• No AC power • Check AC power plug and make certain any switched
outlet is turned on
Disc does not play • Disc loaded improperly • Load disc label-side up
• Incorrect disc type • Check to see that disc is CD, CD-RW or DVD-Movie;
• Invalid Region Code other types will not play
• Rating is above parental preset • Use Region 1 disc only
• Enter password to override or change rating settings
No picture • Intermittent connections • Check all video connections
• Wrong Input • Check input selection of TV or reveiver
No sound • Intermittent connections • Check all audio connections
• Incorrect digital audio selection • Check digital audio settings
• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during
fast or slow modes
Picture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures
fast forward or reverse play to jump or show some distortion during rapid play
Some remote buttons do not operate • Function not available for this disc • Some discs do not include all DVD features
during DVD play
The menu is in a foreign language • Incorrect menu language • Change menu language selection
“
X
” Symbol Appears • Requested function not available at • Certain functions may be disabled during passages
this time of a disc
Picture is displayed in the wrong aspect ratio • Incorrect match of aspect ratio settings • Change Aspect Ratio settings
to disc
Remote control inoperative • Weak batteries • Change both batteries
• Sensor is blocked • Clear path to sensor or use remote sensor
Disc will not copy to VCR • Macrovision protection • Most DVDs are encoded with Macrovision
to prevent copying to VCR
SUBJECT: RESET DVD5 TO FACTORY DEFAULTS, RESETTING PARENTAL LOCK
In Stand-by mode, press SEARCH BACK and SKIP FORWARD buttons on the Front
Panel simultaneously for more than 3 seconds.
The FL will then display 8 or 9 digit numbers. Disregard this read out. Reset the unit by
pressing the OFF power button on the remote, or pushing the main power button on the
unit.
DVD5 harman/kardon