Video Wall Controller Series
Manual
1.
Warranty and RMA
Warranty Period
Products will be free from defects in material and workmanship for 3 years, beginning on the date of purchase invoice.
Return Merchandise Authorization (RMA)
Customers must collect and detail all the information about the problems encountered and note anything abnormal or,
print out any on-screen messages, and describe the problems to our repair team via email.
Customers may be required to return faulty products with or without accessories (manuals, cable, etc.). If the accessories
were suspected as part of the problems, please note clearly which components are included. Otherwise, the RMA process
is not responsible for the devices/parts.
Customers are responsible for the safe packaging of defective products, making sure it is durable enough to be resistant
against further damage and deterioration during transportation. In case of damages occurred during transportation, the
repair is treated as “Out of Warranty.” We always recommend shipping the product using the original packaging (As it
arrived to you).
If the returned item's fault is diagnosed to be from user error or mistreatment, repairs will be treated as “Out of
Warranty”.
Any products returned after the RMA process to other locations besides the customers’ site will bear an extra charge and
will be billed to the customer.
Repair Service Charges for Out-of-Warranty Products
The RMA process will charge for out-of-warranty products in two categories, one is basic diagnostic fee and another is
component (product) fee.
System Level
Component fee: The RMA process will only charge for main components such as CPUs, GPUS, Memory, Hard Drives etc.
Items will be replaced if the original component cannot be repaired. Ex: motherboard, power supply, etc.
Board Level
Component fee: The RMA process will charge for main components, such as ICs etc.
Passive components will be repaired free of charge, example: resistors, capacitors.
If RMA goods cannot be repaired, items and components will be returned to the customer without charge.
