Hanlong UC924 User Manual Download Page 141

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Upgrade

140

Click Start and then operation the phone

When finish the operation, click stop and then click Export.

Then you’ll get the Pacp captures.

System Log

To download system log via web interface:

Click Management



Configuration

Click

of the system Log

Then you’ll get a txt file: syslog.txt.

Summary of Contents for UC924

Page 1: ...support h tek com www h tek com Nanjing Hanlong Technology Co Ltd USER GUIDE UC924 Version 1 0 0 1 GIGABIT COLOR IP PHONE 86 25 84608050 ...

Page 2: ...se as commercial means without the express written permission of Nanjing Hanlong Technology Co LTD Safety cautions To use the Phone follow the instructions in this manual To use the power adapter that delivered with the phone Other power adapters may damage the phone The phone is only for indoor use And also avoid in high humidity water and some other liquids Do not use the phone during thundersto...

Page 3: ...the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This device complies with part 15 of the FCC Rules Operation is subject to the following two ...

Page 4: ...tion 15 Idle Screen 17 Getting Familiar with Your Phone 18 Hardware Components Preview 18 Icon Preview 20 LED Instruction 24 Power Indicator LED 24 Line LED Line or Line Key set as Line 24 BLF or BLF List Key LED Line Line Key set as BLF 25 Shared Line LED 25 Other Key Led 26 Info Key Instruction 26 User Interface 28 Line Key Function Overview 29 Basic Setting Configuration 32 Web Login 32 Adminis...

Page 5: ...rammable Key 75 Exp Key 76 Basic Call Features 76 Place a Call 76 End a Call 78 Redial a Call 78 Receive a Call 79 Incoming Call Show Mode 80 Auto Answer 80 Call Hold 81 Call Transfer 82 Call Conference 85 Call Forward 87 Call Return 91 Call Waiting Tone 92 Hide Caller ID 93 Reject Anonymous 94 Call Mute 95 DND 96 Key as Send 96 No Key Entry Timeout 97 Dail Now Timeout 98 Keypad Lock 98 Hot Line 1...

Page 6: ...Line Key 125 Record 126 URL Record 127 Paging 128 Shared Line 128 Public Hold 130 Private Hold 131 Share line 132 Hot Desking 133 ACD 134 Zero Touch 135 Multicast Paging 136 Sending RTP Stream 136 Receiving RTP Stream 137 Advanced Setting Configuration 139 Upgrade 139 Factory Reset 139 Pcap Feature 139 System Log 140 Upgrade 141 Configuration File 143 Troubleshooting 144 Why is the phone LCD scree...

Page 7: ...How to Import Server CA certificate 146 How to use Vlan 146 How to use LLDP 146 How to Set LCD and Web GUI 147 How to Upgrade via FTP 147 How to make Ringtone 147 How to use Open VPN 147 Provisioning Guide on Free PBX 147 Failover Notes 147 How to Upload Wallpaper 148 How to Use Auto Provision Phonebook 148 All Documents 148 ...

Page 8: ...Getting Started 7 Getting Started Packing List The package contains the following parts please check if all the items are not missed 1 The phone device 2 The footstand ...

Page 9: ...Getting Started 8 3 Handset 4 Headset cord 5 Power adapter 6 Ethernet cable ...

Page 10: ...Getting Started 9 7 Quick installation reference Phone Installation 1 Attach the Foot stand ...

Page 11: ...Getting Started 10 2 Connect the Handset and optional Headset 3 Connect the Network and Power ...

Page 12: ...tialization The phone finishes the initialization process by loading the saved configuration The phone LCD screen will display Booting And then show Initializing during the initialization The IP Phone will upgrade the firmware if there is a new firmware on your server And the IP Phone will show Check firmware please waitg after initialization ...

Page 13: ... mask default gateway DNS server Status You can view the system status of your phone via phone user interface or web user interface The information of phone status includes Information e g Model IP MAC Firmware Hardware Network e g WAN Type IP Mask LAN Type Gateway DNS Account e g register status of accounts To view the phone status via phone interface 1 Press Menu Status Information Network Accou...

Page 14: ...Getting Started 13 2 Press Menu Status Network 3 Press Menu Status Account UC924 support four accounts ...

Page 15: ...Getting Started 14 To view the phone status via Web interface Login webpage For How to login please refer to Web Login View the information of Version Account and Network ...

Page 16: ...lled the Failover SIP server if need Optional 6 Filled the Outbound Proxy Optional 7 Filled the SIP User ID Authenticate ID 8 Filled the password Name shown on LCD and Ringtone 9 Press Save to save the configuration Note If there is a port of sip server you need to press 1 on the keypad then you will find the Additional Information When the current input method is ABC abc 2ab Pressing 1 you will f...

Page 17: ...lick Account Basic 2 Select the desired Account 3 Select Yes for Account Active 4 Filled the Primary SIP SERVER and other account information 5 Click to save the configuration Note 1 All fields with must be filled If changed it requires a phone restart 2 Account Status says the account registered successfully or not ...

Page 18: ...he Line keys are also can be used as other function keys For more information you can refer to Line Keys 4 Soft Key This area shows the soft key labels The default soft key labels are History Directory DND and Menu More to see Programmable Key 5 DSS key The Line keys are can be used as other function keys e g BLF 6 Multipage key UC924 support 28 keys you can configure different type you can view a...

Page 19: ...er Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts 1 Steady green idle interface during a call 2 Blink red a call incoming Soft keys Labels automatically to identity their context sensitive features Navigation keys 1 OK Up arrow key To move up of the selection shows on the screen Right arrow key To move right of the selection shows on the screen Left arrow...

Page 20: ...Line Keys To be configured as different function as 1 Line 2 Speed Dial 3 BLF 4 BLF List 5 Voice mail 6 Direct Pickup 7 Group Pickup 8 Call Park 9 Intercom 10 DTMF 11 Prefix 12 Hold 13 Conference 14 DND 15 Redial 16 Transfer 17 SMS 18 Hot desking 19 Call Return 20 Paging 21 Record 22 Shared Line The LED lights status when set as Shared line Stay green Idle Stay red Busy Blinked green Ring Back Bli...

Page 21: ... the volume To increase the volume Hold To hold or to resume a call during a conversation Transfer To transfer a call to a third party To enable or disable Forward feature during the idle page Alphanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and press to read Headset To indicate that the phone is or not in Headset mode Icon Preview Icon Descript...

Page 22: ...Getting Familiar with Your Phone 21 Line Unregistered Line Ringing Speed Dial BLF BLF Ringing BLF Talking Speakerphone mode Handset mode Headset mode Voice messages ...

Page 23: ...Getting Familiar with Your Phone 22 Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up ...

Page 24: ...Getting Familiar with Your Phone 23 Call Park Intercom Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold DND Redial Call Return ...

Page 25: ...ting all set as Yes For LED status setting please refer to LED Status Setting Power Indicator LED Line LED Line or Line Key set as Line SMS Record Recording Group Listening Shared Line Other Functions LED Status Description Blinked green Ringing or have missed call Steady Green Idle status Power on Off Powered off LED Status Description Steady Green Hold ...

Page 26: ...Idle status Stay green a member of the SCA group in off hook status Stay red Other member of the SCA group s led status when a member of the SCA group in off hook status Blinked green every 500ms a member of the SCA group in Private hold status Stay red Other member of the SCA group s led status when a member of the SCA group in Private hold status Blinked green every 500ms a member of the SCA gro...

Page 27: ...ed red every 100ms Alerting Stay green a member of the SCA group in active status when there is an incoming call designated for the SCA group Stay red Other member of the SCA group s led status when a member of the SCA group in active status Key Description Headset Key When use in headset mode the led is steady green or the LED is off Message Key Blinked green when there is a new message or the LE...

Page 28: ... item with When the item with it means the information is not full display or there more options for the item Press info key you can get the complete content or the prompt list for all options 3 Fast access to the new missed or Forward calls New Voicemail or Text Message ...

Page 29: ...to execute all call operation tasks and basic configuration changes directly on the phone In addition you can use the web user interface to access all configuration settings In many instances it is possible to use both the phone user interface and the web user interface to operate the phone and change settings However in some instances it is only possible to use the phone or the web user interface...

Page 30: ...y All Contacts Local Contacts Blacklist Contacts History Local History Network CallLog Message Voice Mail set and View Text Message view and set Basic Settings Language Time Date Time Date Format DHCP Time Ring tone Headset Advanced Settings Account Network Phone Setting Auto provision Display Display Mode Wallpaper Screensaver Others Factory Function System Restart Device Reboot Pcap Feature Line...

Page 31: ...Familiar with Your Phone 30 Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold ...

Page 32: ...Getting Familiar with Your Phone 31 Group Listening DND Redial Call Return SMS Record URL Record Paging Shared Line Public Hold Private Hold Hot Desking ACD Zero Touch Multicast Paging ...

Page 33: ...t will mainly introduce the basic configuration as the Time Language and Volume Web Login 1 Get the IP address Press Menu Status Information 2 Input the IP Address in the web browser 3 Input the user name default is admin password default is admin 4 Login successfully ...

Page 34: ...090 Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface And the default password of the administrator is admin To change to password via Phone Interface 1 Press Menu setting Advanced settings password default admin Phone Setting Set Password 2 Enter the current PWD password new password and confirm the new password 3 P...

Page 35: ...tting Configuration 34 To change to password via Web Interface 1 Management Password 2 Fill the value 3 Click to save the configuration Note When you use the web interface user name admin password admin default ...

Page 36: ...or any reason you need to configure a static IP address manually When switch DHCP Static IP and PPPoE to each other or change the Static IP on webpage it will show the warning of restart as following WAN Port To configure a static IP address via phone interface 1 Press Menu Setting Advanced Settings password admin Network WANPort Static mode 2 Enter the parameters IP Netmask Gateway Pri DNS primar...

Page 37: ... to the Internet via PPPoE mode You can set a WAN port to be a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system administrator for the PPPoE user name and password To configure PPPoE via phone interface 1 Press Menu Setting Advanced Settings password admin Network WANPort PPPoE mode 2 Enter the User ID and password 3 Click Save and restart the ph...

Page 38: ...tting Advanced Settings password admin Network WAN Port DHCP mode 2 Click Save and restart the phone To configure Network via web interface 1 Click Network Basic 2 Select the desired Type DHCP Static or PPPoE 3 Filled the necessary information 4 Click the SaveSet and restart the phone ...

Page 39: ...rator PC Port Three modes for PC port bridge connect to Expansion Module and router To configure PC Bridge via Phone interface 1 Press Menu Setting Advanced Settings password admin Network PC Port Bridge mode 2 Click Save 3 Click the OK button then the phone will reboot To configure PC router via Phone interface 1 Press Menu Setting Advanced Settings password admin Network PC Port Router mode 2 En...

Page 40: ...dmin Network PC Port Connect to Expansion Module 2 Click Save 3 Click the OK button then the phone will reboot To configure Bridge via web interface 1 Click Network Basic 2 Select 3 Click and the phone will reboot automatically To configure Router via web interface 1 Click Network Basic 2 Select As Router 3 Fill the IP address and other necessary information 4 Click and the phone will reboot autom...

Page 41: ... Connect to Expansion Module 3 Click and the phone will reboot automatically Display Mode This phone support two Display mode Text and Icon Icon Mode all Items are shown same as the main with Icon Text Mode Only the 8 main items will be shown as icon and others all text description To Configure Display mode via phone interface ...

Page 42: ...tion To Configure Display mode via web interface 1 Login web interface and click Setting Preference 2 Select Icon Mode or Text Mode for the Display mode 3 Click to save the configuration Language The default Phone interface language is English To change the language via Phone interface 1 Press Menu Setting Basic Settings Language ...

Page 43: ...Basic Setting Configuration 42 2 Press or Save soft key to save the configuration ...

Page 44: ...e configuration Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Time and Date The time and date show on the idle page and it can be set and change by SNTP server automatically or manual setting To configure the time and Date by SNTP setting via phone interface ...

Page 45: ...e soft key to save the configuration Note Press all zone will show on the display select the one you want and press save or confirm key to save the configuration To configure time and date manually via phone interface 1 To press Menu Setting Basic setting Time Date Manual Settings 2 Press and or change the right time or you can input the right time 3 Press or Save soft key to save the configuratio...

Page 46: ...e interface 1 To press Menu Setting Basic setting Time Date Format 2 Press and or press to change between 12 Hour or 24 Hour 3 Press and or press to change among Y M D year month day M D Y month day year D M Y day month year 4 Press or Save soft key to save the configuration ...

Page 47: ... Setting Basic setting DHCP time 2 Press and or press to change between Disable and Enable 3 Press or Save soft key to save the configuration To configure the NTP Server by web interface 1 Login Login name admin password admin default 2 Setting Date Time NTP Server 3 Fill the value in the blank ...

Page 48: ...y Format via web interface 1 Setting Date Time 2 Select the necessary one 3 Press to save the configuration Note If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server please contact your system administrator for more information ...

Page 49: ...sed the DST at various times details vary by location The DST can be adjusted automatically from the time zone configuration Typically there is no need to change this setting Ring Tone You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Setting Basic Settings Ring Tone 2 Press and to select the aimed one 3 Press or Save soft key to save...

Page 50: ...figuration To configure Distinctive Ring Tone via Phone Interface 1 Press Directory 2 Select the target contact 3 Press Detail soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5 Press Save soft key to save the contact ...

Page 51: ...Basic Setting Configuration 50 To configure Distinctive Ring Tone via Web Interface 1 Directory Directory Contact 2 Choose the Ring Tone you want to use 3 Click to save the configuration ...

Page 52: ...ys and To adjust the Ring tone volume via phone interface 1 Option 1 To press and on the idle page 2 Option 2 To press and during the call is ringing To adjust the handset volume via phone interface To press and during a call in handset mode To adjust the headset volume via phone interface To press and during a call in headset mode ...

Page 53: ... speaker mode Wallpaper To change the preferred one picture for you by the following steps To change the wallpaper via phone interface 1 To press Menu Display wallpaper 2 Press and or press Switch soft key to display the different pictures 3 Press or Save soft key to save the selected picture as the wallpaper ...

Page 54: ... desired wallpaper picture to upload 3 Click to save the setting To delete the wallpaper via web interface 1 Click Setting Preference 2 Select the desired wallpaper to delete 3 Click to save the setting Note System wallpaper Wallpaper1 Wallpaper6 cannot be deleted and only color IP Phone support upload wallpaper ...

Page 55: ...play the time and the entered value in turns To enable screen saver via Phone interface 1 To press Menu Display Screensaver 2 Press and or press Switch soft key to Choose the Time out as 1 min or 2 5 10 30 minute 3 Enter the Screensaver Type to choose one of the type Backlight off Time Logo and Photo 4 Press or Save soft key to save the selected configuration To disable screen saver via Phone inte...

Page 56: ...b interface 1 Setting Preference 2 Choose the picture wanted to use as screen saver 3 Click to save the upload picture To delete upload screen saver phone via Web interface 1 Setting Preference 2 Select the photo that to delete 3 Click Delete to delete the photo ...

Page 57: ...reen saver via Web interface 1 Setting Preference 2 Choose Dial First Digit Screensaver Wakes up or Screensaver Wakes up and Dial Note 1 The upload Photo size should be less than 2M bytes name length should be less than 48 and the File name should be letters numbers or underline _ and photo number should be less than 9 2 The default screensaver photos cannot be deleted 3 You can only upload screen...

Page 58: ...ectory Search Contact Local Directory In the directory you can add or delete your friends business partner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being disturbed The local Directory can add up to 1000 contacts A To add contacts list into local directory To add contacts manually via phone interface 1 Press Menu D...

Page 59: ...ey or press Menu History Local history 2 Press and to select the targeted one Press and switched among the All calls Dialed calls Received calls Missed Calls and Forward Calls 3 Press Option soft key Add to Contacts 4 Edit the necessary information as Name Phone number 5 Press save soft key or to add the contacts successfully To add contacts via web interface ...

Page 60: ...d contacts into blacklist To add blacklist manually via phone interface 1 Press Menu Directory Blacklist 2 Press Add soft key 3 Enter the necessary information as Name Phone number 4 Press save soft key or to add the contacts successfully To add blacklist from history via phone interface 1 Press History soft key or press Menu History Local history ...

Page 61: ...key Add to Blacklist 4 Edit the necessary information as Name Phone number 5 Press save soft key or to add successfully Upload Contacts photo via web interface 1 Click Directory and select the desired contact 2 Click Choose file to select the photo for the contact 3 Click to upload the photo ...

Page 62: ...photo Note The format of the photo supported is jpg or bmp Photo size should be less than 2M bytes name length should be less than 48 To import or export the contact list You can manage your phone s local directory via phone or web user interface But you can only import or export the contact list via web interface ...

Page 63: ...tact list To import a CSV file of contact list via web interface 1 Click on Directory 2 Click Browse to select a contact list file file format must be csv from your local system 3 Click Import Csv to import the contact list To export a CSV file of contact list via web interface 1 Click on Directory 2 Click Export Csv to import the contact list Note If the xml file and CSV file more than 1000 conta...

Page 64: ...m Note Every remote contact only supports 1000 contacts Call History This phone maintains call history lists of Dialed Calls Received Calls Missed Calls and Forwarded Calls The call history list supports up to100 entries in all on phone interface and more than 1500 items You can check the call history dial a call add a contact or delete an entry from the call history list You should enable the his...

Page 65: ...Calls Dialed Calls and Forwarded Calls 3 Press to select the desired entry 4 Press the Option soft key and then select Detail from the prompt list 5 The detailed information of the entry appears on the LCD screen To delete an entry from the call history list via phone interface 1 Press the History soft key 2 Press Right or Left Key to switch among All Calls Missed Calls Received Calls Dialed Calls...

Page 66: ...eived Calls Dialed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key 5 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel To check the call history via web interface 1 Click Directory Call History 2 Click Dialed List Missed List Received List Forwarded List then you can see the history list To D...

Page 67: ... configure LDAP via web interface 1 Login webpage and click Directory LDAP 2 Filled the LDAP Name Filter a This parameter specifies the name attributes for LDAP searching The symbol in the filter stands for the entering string used as the prefix of the filter condition b For example cn when the name prefix of the cn of the contact record matches the search criteria the record will be displayed on ...

Page 68: ...ame the display name of the contact record displayed on the LCD screen 8 Filled the relative value and then click save button the save the settings Following is the example screenshot for the configuration To Configure LDAP Key To configure LDAP Key via web interface 1 Click Function Key Line Key choose Line Key 1 for example 2 Select LDAP in the Type field 3 Click Saveset to save the configuratio...

Page 69: ...e 1 Press Menu Feature Function Keys Line Keys as Function Keys Line Key 1 2 Select LDAP in the Type field 3 Press save or OK key to save the configuration When press the LDAP Key the LCD will display as following For More detail please refer to LDAP Notes on www h tek com ...

Page 70: ...ey then with the search content to match the contact will be displayed on the LCD Note If you don t click the OK softkey then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in Local contacts 1 Click the Directory softkey on Idle interface 2 Click the button and select the Local contacts list 3 Click the More Softkey then you can see the Search softkey ...

Page 71: ...d on the LCD Note If you don t click the OK softkey then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in LDAP contacts 1 Click the LDAP function key 2 Enter the first character or more of contact s name 3 Select the desired the remote contact and click Enter softkey 4 Then IP Phone will display the relevant contacts automatically within Search Delay ...

Page 72: ...ace digit 2 with 011 when dialing To configure dial plan via web interface 1 Click Account Advanced Dial Plan 2 Filled the value in dial plan field 3 Click SaveSet to save the configuration Note Illegal input will fall back to default x For More please refer to dial plan on www h tek com ...

Page 73: ...and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation To configure emergency call via web interface 1 Click Setting Features Phone Lock 2 Enter the emergency services number e g 110 119 120 in the Emergency field ...

Page 74: ...tus 3 Click for the setting For the LED status description see LED Instruction Power Indicator LED Action URL To configure action url via web interface 1 Click Setting Action URL 2 Filled the needed value in the necessary blank 3 Click to save the setting Click Action URL for more how to use or check on www h tek com ...

Page 75: ...ng or talking To configure Soft key via web interface 4 Click Setting Softkey Layout 5 Select Enable for Custom Softkey 6 Select call States 7 Select the feature form the disable key to enable key field by Disable to Enable field Delete the Enable and it will back to Disable field 8 Click or to change to position or each feature 9 Click to save the configuration ...

Page 76: ...ck by press more Programmable Key For the default keys as Soft keys Navigation keys and so on you can define them as some specific feature and it works only on the idle page To configure Programmable Key via web interface 1 Click Function Keys Programmable Keys 2 Select the desired Key to set 3 Click to save the setting 4 By clicking all setting of the keys will be back to default ...

Page 77: ...l Basic Call Features Place a Call There are three ways to dialing a call Handset Headset and Hands free speakerphone To place a call by Handset 1 Pick up the handset or press a line key and dial the necessary number 2 Press or or press the send softkey then the call is sending To place a call by Headset 1 Press the light is Green 2 Enter the desired number ...

Page 78: ...lacing a call by hands free speakerphone 1 Press the or press the Line key then you can hear the dial tone 2 Press the number 3 Press or press the Send soft key then the call is sending To place a call by call history or Directory via phone interface 1 Press the History soft key On the idle page or Menu History Directory 2 Press and to select the targeted one 3 Press the Send soft key or or or the...

Page 79: ...ne number 4 Press the Send soft key or then make the second call End a Call Here shows to end a call during three modes To end a call by Handset Press the Cancel soft key or hang up the handset or press To end a call under Headset Mode Press the Cancel soft key or press or press To end a call under hands free speakerphone Mode Press the Cancel soft key or press or press Note 1 During the conferenc...

Page 80: ...s built To receive a call by hands free speaker 1 Option 1 Press directly 2 Option 2 Press Answer soft key 3 Option 3 Press the Line key flashes red Moreover some other action can be done by soft key when the call is coming 1 To press the Reject soft key to reject the call Or press to reject the current call 2 To press Forward to forward to another phone 3 To press Silence soft key and then the ca...

Page 81: ...necting To set incoming call show mode via web interface 1 Click setting preference 2 Select the desire mode for the incoming call show mode 3 Click to save the setting Auto Answer Enable auto answer feature you will answer all incoming call automatically To enable Auto Answer via Web interface 1 To Click Account Advanced 2 To choose Yes for the Auto Answer 3 To click Saveset to save the configura...

Page 82: ...ge 1 To Click Account Advanced 2 To choose No for the Auto Answer 3 To click Saveset to save the configuration Call Hold When use hold feature the Hold icon will show on the display To make a call on hold during three modes To hold a call under handset mode ...

Page 83: ...ld soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold Call Transfer This phone supports blind attended and Semi Attended Transfer Blind Transfer When you use this feature you can transfer 1 Press or Transfer soft key during the conversation the call is on hold now 2 Enter the number that transfers to 3 Press and now the blind transfer completed Attended Tran...

Page 84: ...ber transfer to and then press then you can hear the ring tone 3 Press or the Tran soft key and now the Semi attended transfer completed BLF Transfer 1 Set a Programmable Key or line key is set as BLF For how to set BLF please refer to BLF 2 Press or transfer soft key during the conversation the call is on hold now 3 Press BLF key then realize blind attended and Semi Attended Transfer Hold transfe...

Page 85: ...e conference then A B and C will establish meeting 3 A press the Cancel softkey or on hook to exit the meeting in the process of talking 4 Then B and C will continue to talk Transfer to New Call via web interface 1 Click Setting Feature 2 Select Transfer Mode via DSS key New Call 3 Select the desired Line or Line Key and select Transfer in the Type 4 Enter the phone number in the Value field ...

Page 86: ...all then the person that answered the coming call could use this function Call Conference This IP Phone supports up to 5 way conference 5 way conference 1 Assuming that call party A and B are in conversation A wants to bring C D and E in a conference 2 A press line 2 key the call is placed on hold ...

Page 87: ...d on hold 7 A enter the number of D and then press send soft key or 8 D answering the call 9 A press or the conference soft key then A B C and D are now in a conference and now this is 4 way conference 10 A press line 4 key the call is placed on hold 11 A enter the number of E and then press send soft key or 12 E answering the call 13 A press or the conference soft key then A B C D and E are now t...

Page 88: ...o realize the 5 way conference the line should be all available Call Forward This phone supports static forward always forward busy forward and no answer forward and dynamic forward To configure static forward To configure always forward With this feature all incoming calls will forward immediately to configured number 1 Press Menu Features Call forward Always Forward 2 Press and or press to selec...

Page 89: ...Call forward Busy forward 2 Press and or press to select the enable choice 3 Enter the forward to number and on code optional off code optional 4 Press or Save soft key to save the configuration To configure no answer forward No Answer Forward Incoming calls are forwarded if not answered after some time 1 Press Menu Features Call forward No answer forward ...

Page 90: ...mber and on code optional off code optional 4 Press or Save soft key to save the configuration When the Forward feature is enabled the Icon will display on Top of the LCD To configure Forward via Web Interface 1 Setting Features 2 Click On for the Always Busy No Answer 3 Fill the Forward to Number ...

Page 91: ...ess the key to disable the forward feature 2 Option 2 Press Menu Features Call forward Always Busy No answer Forward Press and or press to select the disable choice Press or Save soft key to save the configuration To cancel the forward feature via Web Interface 1 Setting Features 2 Click Off for the Always Busy No Answer 3 Click to save the configuration ...

Page 92: ...hen the call is forwarded Note If the Programmable Key or line key is set as BLF when an incoming call ringing press this BLF key directly to realize the dynamic forward You can choose a desired forward number from the Directory when you press the Forward key Call Return This feature allows you to dial the last phone call you received To configure the Call Return via phone interface 1 Press Menu F...

Page 93: ...e configuration To configure the Call Return via Web interface 1 Click Function keys Line or Line Key 2 Select the desired Line or Line Key and select Call Return in the Type 3 Click to save the configuration Call Waiting Tone 1 Click Setting Features 2 Select Call Waiting On and Call Waiting Tone On To Change the Call Waiting Tone time via Web interface 1 Click Setting Tone ...

Page 94: ...ur ID do not appear on the other phone that you called To configure anonymous call 1 Press Menu Features Anonymous Call 2 Press and or press to change the Line ID 3 Press and or press to select the enable choice in Anonymous Call filed 4 Enter the call on code optional call off code optional 5 Press or Save soft key to save the configuration ...

Page 95: ...nfiguration Reject Anonymous If you do not want to be disturb by anonymous calls you can set the reject anonymous call features so you will not hear the unknown calls To configure rejecting anonymous call 1 Press Menu Features Anonymous Call 2 Press and or press key to change the Line ID 3 Press and or press key to select the enable choice in Rejection filed 4 Press or Save soft key to save the co...

Page 96: ...ct the disable choice in Rejection filed 3 Press or Save soft key to save the configuration Call Mute When you use the Mute feature the other parties will not hear your voice while you can hear their voice Call mute applies to all modes handset headset and speakerphone To mute the call during a call including a conference call ...

Page 97: ...d you can see the mute icon shown on the Top of the LCD on idle page To enable DND feature via phone interface Press the DND soft key when the phone is idle and then shown on the LCD To disable DND feature via phone interface Press the DND soft key again and then there is no on the LCD Key as Send To configure Key as Send via phone interface 1 Press Menu Features Key as Send 2 Press and or press k...

Page 98: ... configuration No Key Entry Timeout No Key Entry Timeout means that when you entry the number it will dial out automatically after some time when you stop enter the number To configure No Key Entry Timeout via web interface 1 Click Webpage Setting Preference 2 Fill the blank of No Key Entry Timeout for example 5 seconds 0 means never timeout you should press the send key the dial out the number 3 ...

Page 99: ...ace 1 Click Webpage Setting Preference 2 Fill the blank of Dial Now Timeout for example 5 seconds 0 means dial out immediately 3 Click the button to save the configuration Keypad Lock To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change choose lock type All Keys Menu Key Function Key Lock Answer 3 Press Save or OK key to save th...

Page 100: ...ation To enable Keypad Lock via Webpage 1 Click Webpage Setting Features 2 To choose the Phone Lock 3 To fill the unlock PIN and auto lock time 4 Fill the Emergence Number when the phone is Lock only Emergency Number can be sent 5 To click to save the configuration To Disable Keypad Lock via Webpage 1 Click Webpage Setting Features 2 To choose Disable for the Phone Lock ...

Page 101: ...Features Hot Line 2 Enter the Number and delay time as present we support off hook auto dial 3 Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1 Setting Features 2 Fill the number in the Hotline Number and Hotline Time out 3 Click to save the configuration ...

Page 102: ...st page the forth page has a BLF and BLF s status is changed then the forth page s button will flash red Line It works same as Line keys Line support three Mode Default lock and float Default mode If the phone has a incoming call it means that the phone will not jump to the first page when the first page set the line type and current page is four page Lock mode it means that the other page s same ...

Page 103: ...ctory by press the definite key To configure Speed Dial feature via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Press and or press key to select the Speed Dial in the type field 3 Enter the targeted Number 4 Press or Save soft key to save the configuration Then the selected Line or Line Key will work as Speed Dial To configure Spee...

Page 104: ... the BLF Busy Lamp Field feature to monitor a specific one whether his phone is busy or free 1 When the monitored line is idle the light is steady green 2 When the monitored line is ringing the light is blinking red press the BLF key to pick the phone up directly 3 When the monitored line is calling or in a conversation the light is steady red To configure a BLF key by phone 1 Press Menu Features ...

Page 105: ...kup Code 7 Press or Save soft key to save the configuration To configure a BLF key by web 1 Click Function keys Line or Line Key 2 Select the desired Line or Line Key and select BLF in the Type 3 Enter the monitored phone number in the Value field 4 Select the Account ID 5 Filled the Pickup code 6 Click to save the configuration Note This feature is not available on all servers For more informatio...

Page 106: ...setting the BLF key do not need to restart the phone BLF List To configure BLF List via web interface 1 Login and click Account 2 Click Advanced and then fill the Eventlist BLF URL 3 To configure BLF List Keys 3 1 Click Function Keys Line Key ...

Page 107: ...ail and when there is message the message will light green Moreover when pick up the handset or press speaker key you will hear some quick busy tone To configure the Voice mail feature via phone interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Enter the Account1 2 3 4 NO 3 Press or Save soft key to save the configuration To configure Voice Mail Line Key via Web Interface 1 Click Functio...

Page 108: ...key to save the configuration To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voice mail and then hang up To listen to voice mails When the phone interface prompts receiving new voice mail s icon the power indicator LED flashes red Setting Preference Enable Voice Messa...

Page 109: ...ickup With this feature you can pick up the set line when it ringing To configure Direct Pickup feature via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Press and or press key to select the Speed Dial in the type field 3 Enter the value 4 Press or Save soft key to save the configuration Then the selected Line or Line Key will work a...

Page 110: ... incoming calls To configure the Pickup via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the Group Pickup in the type field 4 Enter pickup code and followed the desired group number 5 Press or Save soft key to save the configuration To configure the Group Pickup v...

Page 111: ...ue the conversation from another phone To configure the Call Park via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Press and or press Switch soft key to select the Call Park 3 Press or Save soft key to save the configuration To configure the Call Park via Web interface 1 Click Function key Line or Line Key 2 Select the desired Line ...

Page 112: ...e To configure intercom feature via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Press and or press key to select the intercom in the type field 3 Enter the intercom codes followed by desired number 4 Press or Save soft key to save the configuration Then the selected Line or Line Key will work as intercom To configure Intercom featu...

Page 113: ...f you want to achieve the intercom feature you must enable the Allow Auto Answer By Call Info 1 Click the account 2 Select the desired account from the pull down list of Account in the Account field 3 Click the advanced 4 Enable the Allow Auto Answer By Call Info 5 Click the button to save the configuration Note This feature is not available on all servers For more information contact your system ...

Page 114: ...onfigure the DTMF via Phone Interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the DTMF in the type field 4 Enter the value with the Desired DTMF number 5 Press or Save soft key to save the configuration To configure the DTMF via Web interface 1 Click Function keys Line or Li...

Page 115: ... Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the Prefix in the type field 4 Enter the value with number that you want to set as prefix 5 Press or Save soft key to save the configuration To configure the Prefix via Web interface 1 Click Function key Line or Line Key 2 Select the desired Line or Line K...

Page 116: ...oup via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the Local group in the type field 4 Press or Save soft key to save the configuration To configure the Local Group via Web interface 1 Click Function key Line Key 2 Select the desired Key and select Local group in the Type 3 Cli...

Page 117: ...y To configure the XML group via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the XML group in the type field 4 Press or Save soft key to save the configuration To configure the XML Group via Web interface 1 Click Function key Line Key 2 Select the desired Key and select XML grou...

Page 118: ...ures Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the LDAP in the type field 4 Press or Save soft key to save the configuration To configure the LDAP via Web interface 1 Click Function key Line Key 2 Select the desired Key and select LDAP in the Type 3 Click to save the configuration ...

Page 119: ...he XML Browser via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the XML Browser in the type field 4 Filled the access URL for xml browser 5 Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1 Click Function key Line Key 2 Select the d...

Page 120: ... Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the Broadsoft group in the type field 4 Press or Save soft key to save the configuration To configure the Broadsoft group via Web interface 1 Click Function key Line Key 2 Select the desired Key and select Broadsoft group in the Type 3 Clic...

Page 121: ...ave soft key to save the configuration To configure Conference via Web Interface 1 Click Function keys Line Key 2 Select the desired Key and select Conference in the Type 3 Click the button to save the configuration Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the Always Forward interface and you can set the Forward to number then w...

Page 122: ...the number you want to forward 4 Click the button to save the configuration Transfer You are able to configure the key as a transfer key to perform the Attended Semi Attended Transfer To configure the Transfer via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the Transfer in the t...

Page 123: ...e Hold via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the Hold in the type field 4 Press or Save soft key to save the configuration To configure Hold via Web Interface 1 Click Function keys Line Key 2 Select the desired Key and select Hold in the Type 3 Click the button to save...

Page 124: ...y 2 Select the desired Key and select Group listening in the Type 3 Click to save the configuration DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically Press it again to deactivate DND mode To configure the DND via Phone Interface 1 Press Menu Features Function Keys Line Keys as...

Page 125: ...ND soft key again then there is no DND icon on the LCD Redial If the key is configured as Redial key you can redial the last placed call from the IP Phone To configure Redial via Web Interface 1 Click Function keys Line key Line Key 2 Select the desired Key and select redial in the Type 3 Enter the Label displayed on LCD 4 Click the button to save the configuration SMS Send SMS To send SMS via web...

Page 126: ... Select the account from which account the SMS sent 5 Enter the target number to which account the number sent 6 Press the Send button Set SMS Line Key To configure the SMS via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line Key 3 Press and or press key to select the SMS in the type field 4 Press or Save soft key to save...

Page 127: ...g a record key on the phone To configure the record via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the Record 4 Press or Save soft key to save the configuration To configure the record via Web Interface 1 Click Function keys Line or Line Key 2 Select the desired...

Page 128: ...edefined URL To configure the URL record via phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the URL Record 4 Press or Save soft key to save the configuration To configure the record via Web Interface 1 Click Function keys Line Key 2 Select the desired Line or Line Key and s...

Page 129: ...Click the button to save the configuration Shared Line Htek IP Phone supports shared call appearance by Broadsoft and XCast standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group will be notified of an incoming...

Page 130: ...user requires more shared call appearances the user can configure multiple line keys Function keys Line key to be line type associated with the account This feature is very useful in the boss and secretary scenario For example the secretary can share the boss extension number on her phone When there is an incoming call to the extension number of the boss both the phones of the boss and the secreta...

Page 131: ...members belonging to that particular SLA group can use this key to hold or resume a call To configure the Public hold via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the Public Hold 4 Press or Save soft key to save the configuration To configure public hold via W...

Page 132: ...gure the Private hold via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 for example 2 Select the wanted Line or Line Key 3 Press and or press key to select the Private Hold 4 Press or Save soft key to save the configuration To configure private hold via Web Interface 1 Click Function keys Line Key 2 Select the desired Key and select Private hold i...

Page 133: ...n number on her phone When there is an incoming call to the extension number of the boss both the phones of the boss and the secretary will ring simultaneously Either the boss or the secretary can answer the call Calls on shared line can be placed on hold or barged in To configure the share line via phone interface 1 Press Menu Features Function Keys Line or Line Keys as Function Keys Line Key1 fo...

Page 134: ...e same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account that is many users can share the phone resource in different time To use this feature you need to configure a Hot Desking key in advance This featu...

Page 135: ...which has changed Note This feature is not available on all servers For more information contact your system administrator ACD ACD feature is often used in offices for customer service such as call center The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportuni...

Page 136: ...D in the Type 3 Enter the label in the label field 4 Select the desired account from the pull down list of Account field 5 Click the button to save the configuration Note This feature is not available on all servers For more information contact your system administrator Zero Touch You can use this key feature to configure auto provision and network parameters quickly This feature is supported on t...

Page 137: ...en you finish the setting you can press the OK to accept the changes Note This feature is not available on all servers For more information contact your system administrator Multicast Paging You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group You can configure a multicast paging key or a paging list key on the phone which...

Page 138: ...inates solid green Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol RTP stream from the pre configured multicast address es without involving SIP signaling You can specify up to 10 multicast addresses that the phone listens to on the network How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters ...

Page 139: ...on To configure multicast listening addresses via web interface 1 Click Directory Multicast paging 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down list of Paging Priority Active 4 Enter the multicast IP address es and port number e g 224 5 6 20 2000 which the phone listens to for incoming RTP multicast in the Listening Address field ...

Page 140: ...actory Reset by phone interface 1 Press Menu Setting Advanced Setting default password admin Factory Reset 2 Press OK soft key in the warning page To set Factory Reset via web interface Click Management Upgrade Click and then confirm the setting Pcap Feature To use pcap via web interface 1 Click Management Tools ...

Page 141: ...hone 3 When finish the operation click stop and then click Export 4 Then you ll get the Pacp captures System Log To download system log via web interface 1 Click Management Configuration 2 Click of the system Log 3 Then you ll get a txt file syslog txt ...

Page 142: ...etup HTTP server 2 Unzip the firmware file and put all of them under the root fm directory of the HTTP server 3 Visiting HTTP 192 168 0 254 fm fw8xx rom on localhost by browser to verify the HTTP Server If visiting HTTP 192 168 0 254 fm fw8xx rom on other computer is no prompt to download fw8xx rom file please check the firewall Suggest close the firewall To configure the server path via web inter...

Page 143: ...r any reason e g TFTP HTTP FTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the UC8xx will stop the TFTP HTTP FTP HTTPS process and simply boot using the existing code image in the flash Firmware upgrade may take as long as 3 to 8 minutes over Internet or just 1 minutes if it is performed on a LAN It is recommended to conduct firmwar...

Page 144: ...n file 1 Click Management Configuration Download Device Configuration 2 Then you can get a file cfg bin or cfg xml To Restore a configuration file 1 Click Management Configuration Restore configuration 2 Select the xxx bin or xxx xml file and then Click the ...

Page 145: ...ontact your system administrator for more information 5 Check that the power LED is on to ensure the phone is powered on Why does the phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Wh...

Page 146: ...o mode connect a different handset or headset to isolate the problem Where to set the tone You can set the tone on web interface Click Setting Tones Define the dial tone ringing busy tone For the tones you can check with your system administrator More Click Tone Notes How to download XML Configuration Click Management Configuration How to Import Trusted CA certificate Click Management Trusted CA ...

Page 147: ...Troubleshooting 146 How to Import Server CA certificate Click Management Server CA How to use Vlan For Vlan information please click VLAN Note How to use LLDP For LLDP information please click VLAN Note ...

Page 148: ... Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the Htek IP Phones 9 VLAN under Bridge Mode 10 VLAN underNAT Mode How to Set LCD and Web GUI Click LCD and Web GUI custom Guide How to Upgrade via FTP Click How to Upgrade Note How to make Ringtone Click How to Make Ringtone How to use Open VPN Click Open VPN note Provisioning Guide on Free PBX Click Set Auto Provision on FreePBX Failover Notes Click Fa...

Page 149: ...Troubleshooting 148 How to Upload Wallpaper Click Wallpaper Upload Notes How to Use Auto Provision Phonebook Click About AP Phonebook All Documents Click Documents Guide you can get all tech files ...

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