Hanger ACP MEGAPULSE II, User Manual, Page: 21 / 28

MEGAPULSE
®
II USER MANUAL 19
COPYRIGHT © 2017, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
TROUBLESHOOTING
The following table lists Megapulse
®
problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM CAUSE REMEDY
Unit will not power on

Power Cord not plugged into the
unit or AC outlet

Verify the electrical cord has a molded HOSPITAL
GRADE plug (see below)

Verify if power cord is connected as appropriate and
check that the cord is not frayed/damaged

Verify AC outlet is functional
APPL message is
displayed on the unit

The drum inductive applicator is
not connected to the generator
unit.

Verify that the drum inductive applicator connector is
plugged into the back of the main unit. Check that the
connectors are plugged-in properly.

If the connector is plugged in properly, and upon turning
off the unit and re-starting, the same message is
displayed, please contact the Service Center.
FAIL message is
displayed on the unit

There is an internal failure in the
unit

Contact the Service Center
HOT message is
displayed on the unit.

The output power may be out of
appropriate calibration range

Contact the Service Center
Treatment will not start

No program selected

Select desired treatment program and press START
Patient cannot detect
output, when unit is ON
and treatment running

drum inductive applicator is not
emitting output

Patient has impaired sensation
over treatment area
Use output tester (if available) to determine if unit has failed
or is operating incorrectly.

If LED does not illuminate properly, contact ACP at (800)
350-1100 about replacing the unit

If LED is illuminated, discontinue treatment and test
patient for impaired sensation over treatment area.
Calibration
If clinicians are to give prescribed therapeutic doses of shortwave with reasonable accuracy, the machine used is
required to meet the equipment performance standard (21 CFR 890.5290) instituted by the Food and Drug
Administration. Periodic calibration of treatment parameters having a direct influence on the physiological effect of
shortwave on tissue, i.e., power output, and time accuracy, is a major part of this regulation. It is suggested,
therefore, that the Megapulse
®
be verified at least once yearly. It is recommended that recalibration be performed by
qualified service personnel.
Due to the sophisticated nature of the Megapulse
®
, ACP requires that all service work be performed at its
manufacturing or service facility or by a qualified ACP field technician or ACP authorized service facility.
Service Center
For repair or service of ACP products and accessories, please call (800) 350-1100 and follow the prompts. Normal
hours of operation are 6:00am to 5:00pm Pacific Standard Time. After hours, please leave a message and a
technician will return your call during the next scheduled workday.
Identify the “HOSPITAL
GRADE” marking on the
power plug