Do I need an internet connection to use
the HiPro card reader?
Yes, you will need to connect to the internet
through 3G or Wifi on your iPod Touch for the
HiPro card reader to process payments.
The HiPro card reader sends the encrypted
transaction to your iPod Touch via the
lightning connection and the POS app
forwards the transaction to the Handpoint
gateway using 3G or Wifi.
How are my card transactions settled?
Batches of your transactions are automatically
closed and sent to the acquirer for settlement
at midnight each day, so you don't need to
carry this out.
What about receipts?
The HiPro card reader creates a receipt for
each transaction and sends to the POS app.
The POS app is responsible for showing you
and providing you a way to access the receipt
e.g. through text message, email or printer
(depending on the functionality of your POS
app)
What happens if my card reader is lost or
stolen?
There is no way to access money or card
information through the card reader, so your
money and information will stay safe. If your
card reader is lost or stolen, get in touch your
provider to let them know and discuss your
card reader replacement options.
Why a separate card reader?
We use a separate secure card reader for
reading the chip and entering the PIN to
protect your customers card details. This
method is the most secure way to accept
payments today. No card data is ever stored
on the HiPro card reader or iPod Touch.
!
©2019 Handpoint
34
