NOT PROCESSED
This is a generic error message
that indicates that the current
operation was not completed due
to an unexpected error.
Reasons can include:
•
Communication failure
between the HiPro card
reader and the back end
system during an update
operation.
•
Invalid request object from
the POS app at the start of
an operation.
•
Invalid response object
from the POS app during
an operation.
Please retry the operation.
If the issue persists please
contact your provider’s support
team for assistance (see section
5).
PIN IS BLOCKED
The maximum number of PIN entry
retries has been reached.
Please wait for further instructions
on the HiPro card reader display
(The HiPro card reader may fall
back to signature processing).
The cardholder needs to contact
their bank/issuer for instructions
on how to get the PIN
unblocked.
PROCESSING
ERROR
An unexpected error was
encountered during transaction
processing.
Please retry the operation.
If the issue persists please
contact your provider’s support
team for assistance (see section
5).
READ ERROR
The HiPro card reader was unable
to establish a valid communication
channel with the cards chip.
Please wait for further instructions
on the HiPro card reader display.
REQUEST INVALID
A financial transaction was
attempted with a magnetic stripe
card that is cash only.
No further actions are required.
!
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