HQ Capri User Manual
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• Missing, torn or punctured seal(s).
• Any use besides machine quilting applications using customary fabrics, threads and accessories.
• Operator error in the customary use of the Product.
• Internal adjustments, tampering or parts replacement done by anyone except authorized Retailers or
customers specifically authorized by Handi Quilter Customer Support or warranty repair personnel on a case
by case basis.
Th
e warranty does not cover and the user assumes the risk of and there is hereby excluded any liability to HQ
for failure, defects, loss, deterioration, personal injury or damage which are due to: (1) ordinary wear and tear or
exposure, (2) abuse, misuse, negligence, or (3) use of parts not authorized by HQ.
In
no event shall HQ be liable to the purchaser of the Machine or to third parties for special or consequential
damages, including, but not limited to, death or personal injuries.
HQ
does not assume, or authorize any person to assume on its behalf, any other obligation of liability other than
that set forth herein.
Some states do not allow exclusion of limitation of incidental or consequential damages, so above limitation or
exclusion may not apply. This warranty gives the purchaser specific legal rights and the purchaser may also have
other rights, which may vary for State to State.
Exclusive Remedy: Remedy is limited to the repair or replacement of the defective Product. HQ may elect which
remedy or combination of remedies to provide at its sole discretion and shall have a reasonable time, after
determining that a defective Product exists, to repair or replace the defective product. Replacement Product may
be from new or serviceable used parts. HQ’s warranty applies to repaired or replaced Products for the balance of
the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced
Product, whichever is longer.
HQ
's entire liability for any defective Product shall in no event exceed the purchase price for the defective
Product. This limitation applies even if Handi Quilter cannot or does not repair or replace any defective Product.
Service under the above warranties may be obtained by returning the quilting machine, with proof of
purchase, to the authorized Retailer from whom the machine was purchased, a local Retailer, or to Handi Quilter
Customer Support.
Any product to be returned to the factory, either by customers or Retailers, must be accompanied by a Return
Material Authorization Number (RMA). RMAs may be obtained by email ([email protected]) or by calling
customer support toll free at 1-877-697-8458. If it is determined that the Product may be defective, an RMA
number will be issued with instructions for Product return. An unauthorized return (a return without an RMA
number) will be shipped back to customer at customer’s expense. Authorized returns are to be shipped prepaid
and insured in an approved shipping container. The original box and packaging materials should be kept for
storing or shipping.
Shipping Costs: Shipping is the responsibility of the customer.
Product Service and Maintenance: Replace needles every 2 to 4 hours (1 to 2 per large quilt) and lubricate
bobbin hook every 3 to 4 hours of use. Periodically check the thread tensioner. Use canned air to clean out all
lint, loose thread, or obstructions from the bobbin hook.
Servicing is recommended annually from a qualified HQ Retailer. Servicing will cover belt tensioning, encoder
positioning, bearing retainers, hook axial play and timing, presser and needle-bar adjustment and internal
lubrication to take-up lever, hopping foot levers, bushings/bearings.
Handi Quilter, Inc�
Customer Relations
501 North 400 West
North Salt Lake, Utah 84054
