6
Troubleshooting Guide
The following section provides the solutions to many common problems and
questions. If your product is not working correctly, review these solutions first. If
your problem is still not solved after reviewing this guide, call our toll-free customer
service number, listed on the front cover of this manual, for assistance.
PROBLEM
Product
will not turn on.
Reduced airflow
or poor filtering.
THINGS TO CHECK
• Is the product plugged into a powered outlet?
Check the outlet by plugging in a lamp.
• Is the fan speed switch turned on?
• The intake or outlet grille may be blocked. Make sure
nothing is in front of or on top of the product.
• The filter may be clogged. Check the filter and replace
if necessary.
• The filter may be installed incorrectly. Make sure the
airflow arrow is pointing into the appliance.
Customer Service
If you have a question about your product, call our toll-free customer service number. Before
calling, please note the model, type, and series numbers and fill in that information below.
These numbers can be found on the back of the unit. This information will help us answer your
question much more quickly.
MODEL: _________________ TYPE: __________________ SERIES: ___________________
LIMITED WARRANTY
This product is warranted to be free from defects in material and workmanship for a period
of one (1) year from the date of original purchase, except as noted below. During this
period, we will repair or replace this product, at our option, at no cost. THE FOREGOING
WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED,
WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. ANY LIABILITY IS EXPRESSLY LIMITED TO AN
AMOUNT EQUAL TO THE PURCHASE PRICE PAID, AND ALL CLAIMS FOR SPECIAL,
INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED. There is no
warranty with respect to the following, which may be supplied with this product: the filter.
This warranty extends only to the original consumer purchaser and does not cover a defect
resulting from abuse, misuse, neglect, use for commercial purposes, or any use not in
conformity with the printed directions. This warranty gives you specific legal rights, and you
may also have other legal rights which vary from state to state, or province to province.
Some states or provinces do not allow limitations on implied warranties or special,
incidental or consequential damages, so the foregoing limitations may not apply to you.
If you have a claim under this warranty, DO NOT RETURN THE APPLIANCE TO THE
STORE! Please call our CUSTOMER SERVICE NUMBER. (For faster service please have
model, series, and type numbers ready for operator to assist you.)
CUSTOMER SERVICE NUMBERS
In the U.S. 1-800-851-8900
In Canada 1-800-267-2826
trueair.com
KEEP THESE NUMBERS FOR FUTURE REFERENCE!
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