15
Troubleshooting
PROBLEM
PROBABLE CAUSE/SOLUTION
Cooker doesn’t turn on�
• Cooker is not plugged in� Make sure rice cooker is plugged into a properly operating electrical outlet�
Rice is not cooked�
• Not enough water/cooking liquid� Follow package directions�
• Carefully place cooking pot straight down in base� Make sure cooking pot is securely seated by rotating the pot
left and right�
NOTE:
If cooking pot is bent or warped, it will not seat properly in base and, therefore, will not
conduct heat correctly� To replace cooking pot, call the Customer Assistance number listed on
the cover of this guide�
• Let rice rest for 10 to 15 minutes after cooking is complete and rice cooker has switched to Keep Warm�
Rice is mushy�
• Too much liquid added to cooking pot� Reduce liquid�
Rice cooker starts to
“beep” during
Steam Cook�
• Cooking pot has boiled dry� Add more water and select Steam Cook function to continue steaming or
press
START
(
I
)�
Cooking pot not fitting�
• Call the Customer Assistance number listed on the cover of this guide�
Display time skips
minutes or holds time�
• Rice cooker is adjusting time for the type of rice and amount of rice and moisture in the cooker� The rice
cooker is working correctly� You may notice that the cooker will place a hold on the time or significantly
decrease cooking time as the moisture content changes�
Rice cooker.indb 15
Rice cooker.indb 15
24/05/2022 15:38:19
24/05/2022 15:38:19
