48
Contact Hale Customer Service for further assistance by calling the Customer Service Number:
800–533–3569 with the following information.
Pump MODEL NUMBER and SERIAL NUMBER (Refer to Section 2.2, Pump Specifications And
Numbering, in the Hale OIM manual [FSG–MNL–00183] for serial number locations, model
number definitions, and major pump features.)
Observed symptoms and conditions under which the symptoms occur.
5.2.
Maintenance Level 1
Maintenance Level 1 consists of basic repair. This includes support of all preventive mainte-
nance and the most common or basic pump/gearbox repairs. This maintenance would include
preventive maintenance inspections, disassembly for cleaning or troubleshooting purposes, and
additionally repair an air/water leak resulting from gasket or seal damage. The Level 1 repair kit
ONLY supports Level 1 maintenance and contains O-rings, oil seals, gaskets, mechanical seal,
and cotter pin for basic reassembly of the pump/gearbox after replacing a failed pump seal or
gearbox oil seal. The kit contents are the recommended spare parts for the first three years (mul-
tiple kits may be required during that period) and is intended to be used whenever a Level 1
basic repair is required (repairing a water leak, minor water/oil intrusions, or a failed pump seal).
5.3.
Maintenance Level 2
Maintenance Level 2 consists of intermediate maintenance or basic repairs plus wear items
(such as bearings and selected fasteners) and performance testing (typically testing beyond the
first three years). This maintenance level includes support for preventive maintenance perfor-
mance testing failure and the most common or basic pump/gearbox wear items replacement.
This maintenance would include preventive maintenance performance test failures (flow rate
issues), troubleshooting, and restoration of pump performance resulting from typical wear items
(bearings, seals, gaskets/O-rings, and select fasteners). The Level 2 repair kit supports Level 1
and Level 2 maintenance and provides the contents of the Level 1 kit and the added Level 2
items. A Level 2 kit is recommended as the minimum spare parts for each five year interval of
pump life expectancy.
5.4.
Maintenance Level 3
Maintenance level 3 consists of replacement gear set and shaft keys. Before attempting a lev-
el 3 repair contact with Hale Customer Service (see Section 5.1, Troubleshooting) is recom-
mended. The Customer would need to be prepared to provide ID plate information (COMPLETE
INFORMATION FROM ALL ID PLATES) for the affected pump and gearbox.
5.5.
Maintenance Impeller Renew
The combined use of a level 3 and an impeller renew kit constitutes a complete overhaul of the
pump. This maintenance level is typically considered shop maintenance, in which a complete
tear down and removal and replacement of major parts is required.
The level 3/renew kits are purposed for a complete overhaul of the pump. In addition to the en-
tire contents of the level 2 kit, they supply bearings, retaining rings, select hardware, gaskets
(and/or O-rings), impeller(s), clearance rings, a set of drive gears, and shaft keys. Before attempt-
ing a level 3 repair contact with Hale Customer Service (see Section 5.1, TROUBLESHOOTING) is
recommended. The Customer would need to be prepared to provide ID plate information (COM-
PLETE INFORMATION FROM ALL ID PLATES) for the affected pump and gearbox. Be aware cus-
tomer service will determine affordability/feasibility of the level 3/renew of a pump before au-
thorizing the parts sale. Remember the combined down time, cost of parts, cost of installation
and testing may make a new pump the more cost effective solution (and includes a new warran-
ty).
Summary of Contents for AP
Page 2: ......
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Page 71: ...59 Figure 19 One Piece Volute AP CBP MBP Figure 20 Three Piece Volute RSD...
Page 73: ...61 Figure 21 AP Pump Exploded View...
Page 74: ...62 Figure 22 CBP Pump Exploded View...
Page 75: ...63 Figure 23 MBP Pump Exploded View...
Page 76: ...64 Figure 24 RSD Pump Exploded View...
Page 77: ...65 Figure 25 Gearbox Exploded View All Except 3 74 1 GR...
Page 78: ...66 Figure 26 Gearbox Exploded View 3 74 1 GR...
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Page 174: ...C 12 THIS PAGE INTENTIONALLY BLANK...
Page 176: ...D 2 DATE HOURS RUN MAINTENANCE PROBLEM PART S USED REASON REPLACED INITIALS...