Haier HWD100-BP14636, User Manual

Page: 26 / 68

9- Troubleshooting
EN
26
Should the error messages reappear even after the taken measures, switch off the appli -
ance, disconnect the power supply and contact the customer service.
Problem Cause Solution
Strong vibration while
spinning.
• Not all transportation bolts have
been removed.
• Appliance has no solid position.
• Machine load is not correct.
• Remove all transportation
bolts.
• Ensure solid ground and a ev-
elled position.
• Check load weight and balance..
Operation stops
before completing
wash cycle.
• Water or electric failure. • Check power and water supply.
Operation stops for a
period of time.
• Appliance displays error code.
• Problem due to load pattern.
• Programme performs soaking cycle?
• Consider display codes.
• Reduce or adjust load.
• Cancel programme and restart..
Excessive foam floats
drum and/or deter-
gent drawer.
• Detergent is not a appropriate
• Excessive use of detergent.
• Check detergent recommen-
dations.
• Reduce amount of detergent.
Automatic adjustment
of washing time.
• Washing programme duration will be
adjusted.
• This is normal and doesn‘t af-
fect functionality.
Spinning fails. • Unbalance of laundry. • Check machine load and laun-
dry and run a spinning pro-
gramme again.
Unsatisfactory wash-
ing result • Degree of pollution does not agree with
selected programme.
• Detergent quantitiy was not sufficient.
• Maximum load has been exceeded.
• Laundry was unevenly distributed in the
drum..
• Select an other programme.
• Choose the detergent acc.to the
degree of pollution and acc. to
manufacturer specifications.
• Reduce loading.
• Loosen the laundry.
Washing powder
residues are on the
laundry.
• Insoluble particles of detergent can re-
main as white spots on the laundry.
• Perform extra rinse.
• Try to brush the points from the dry
laundry.
• Choose an other detergent.
Laundry has grey
patches. • Caused by fats such as oils, creams or
ointments
• Pretreat the laundry with a special
cleaner.
Note: Foam formation
If too much foam is inspected during spin cycle, motor stops and drain pump will be
activated for 90 seconds. If that elimination of foam fails up to three times, programme
ends without spinning.