Hach TitraLab KF1000 Series, User Manual, Page: 65 / 68

Appendix B Frequently asked questions
Table 24 Application files
Question Cause Procedure
Why can't I load any applications
Wrong file placement on the
USB storage device Make sure that the file path on the USB storage
device is correct
The user is not in the home
screen
Push the Home key to make sure that you are in
the home screen before connecting the USB
storage device
Why is the instrument not recognizing
the applications USB storage device,
even though I have removed and
reconnected the device and I see the
USB icon in the header bar
Reconnecting the device has
been done too quickly
Remove the device and wait until the icon
disappears from the header bar, then push the
Home key to make sure that you are in the home
screen before reconnecting the device
Table 25 Mechanical
Question Cause Procedure
How can I remove an air bubble that is trapped
on top of the syringe Air bubbles are trapped in
the syringe
Select the Purge option on the instrument to
purge the syringe of air bubbles (refer to
Prepare the instrument for measurement
on page 27)
Why is titrant leaking along the sealing above
the electrovalve The tubes have not been
correctly installed Turn the tube connector until a "click" is
heard
Why is titrant leaking along the sealing below
the electrovalve
The syringe has not been
installed tight enough Make sure that the syringe is installed
correctly
The electrovalve is leaking
Change the electrovalve as described in
Replace the syringe electro-valve block
on page 40
On my two pump instrument, using the Pump
activation option, why is the reagent not being
delivered into the beaker
The procedure is not being
done on the correct pump
Select the Pump activation option on the
instrument, and Toggle the pumps to make
sure that the correct pump is being used
The active pump is not the
correct pump Change to expert mode and change the
name of the pump
The pump is defective
Change the pump as described in Pump
cassette replacement on page 42
Table 26 Password
Question Procedure
How can I retrieve my password to access expert mode Contact technical support
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