9-2
Examining cable connections
Verify that the cables and power cords are correctly connected.
Guidelines
•
Do not use excessive force when connecting or disconnecting cables.
•
Do not twist or stretch the cables.
•
Organize the cables appropriately. Make sure components to be installed or replaced do not
and will not touch any cables.
Checklist
•
The cable type is correct.
•
The cables are correctly and firmly connected and the cable length is appropriate.
•
The cables are in good condition and are not twisted or corroded at the connection point.
Technical support
If you encounter any complicated problems during daily maintenance or troubleshooting, contact
H3C Support.
Before contacting H3C Support, collect the following server information to facilitate troubleshooting:
•
Log and sensor information:
{
Log information:
−
Event
logs.
−
HDM audit logs and update logs.
−
SDS
logs.
−
Diagnostics
logs.
For information about how to collect log information, see HDM and iFIST online help.
{
Sensor information.
To collect the sensor information, you must log in to the HDM Web interface. For more
information, see HDM online help.
•
Product serial number.
•
Product model and name.
•
Snapshots of error messages and descriptions.
•
Hardware change history, including installation, replacement, insertion, and removal of
hardware.
•
Third-party software installed on the server.
•
Operating system type and version.
