H3C SR8800-X Quick Start Manual Download Page 1

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H3C High-End Routers Quick Start
Maintenance Guide

Document version: 6W100-20230524

No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of New
H3C Technologies Co., Ltd.

Except for the trademarks of New H3C Technologies Co., Ltd., any trademarks that may be mentioned in this document are
the property of their respective owners.

The information in this document is subject to change without notice.

Summary of Contents for SR8800-X

Page 1: ... this manual may be reproduced or transmitted in any form or by any means without prior written consent of New H3C Technologies Co Ltd Except for the trademarks of New H3C Technologies Co Ltd any trademarks that may be mentioned in this document are the property of their respective owners The information in this document is subject to change without notice ...

Page 2: ...orting failure information 13 Collecting basic failure information 13 Collecting log information 13 Collecting diagnostic information 14 Troubleshooting login failure 16 Checking for power supply system failure 16 Checking for inconsistent serial communication parameter settings between the configuration terminal and the console port 16 Checking for MPU failure 17 Resetting the device 17 Contactin...

Page 3: ...tion in the examples might be slightly different depending on the software or hardware version of the device Examples in this document might use devices that differ from your device in hardware model configuration or software version It is normal that the port numbers sample output screenshots and other information in the examples differ from what you have on your device ...

Page 4: ...en their length is not enough Optical fibers and transceiver modules such as XFP QSPF QSFP28 SFP28 CFP CFP2 SFP SFP Connect to the peer device Maintenance terminal Typically a maintenance terminal is a laptop used to install the serial communication software for device login To avoid license expiration check the serial communication terminal before you use it Auxiliary instruments meters and tools...

Page 5: ...y and see the installation guide for the router for how to troubleshoot and resolve the issue If the issue persists contact H3C Support See the tables in this section to understand normal LED activity The number and status of LEDs of the same type for one type of card depend on the card model For example an MPU might provide two fan tray status LEDs OK and FAIL or one fan tray status LED OK FAIL d...

Page 6: ...p RUN ALM Flashing green The card is operating correctly RUN ALM Fast flashing green four times per second The service module is loading software RUN ALM Steady red The card might be starting up MPU status LED ACT On The MPU is operating in active mode Off The MPU might be operating in standby mode Switching fabric module Switching fabric module LED RUN Flashing once per two seconds The switching ...

Page 7: ...ALM Fast flashing green four times per second The service module is loading software RUN ALM Steady red The card might be starting up RUN Flashing ALM Off The card is operating correctly RUN Fast flashing four times per second ALM On The service module is loading software RUN On ALM On The card might be starting up MPU status LED ACT Off The MPU might be operating in standby mode On The MPU is ope...

Page 8: ...RUN On ALM On The card might be starting up MPU status LED ACT Off The MPU might be operating in standby mode On The MPU is operating in active mode Fan tray status LED FAN OK On FAIL OFF All fan trays are operating correctly Power status LED PWR OK On FAIL OFF All power supplies are operating correctly Service module Service module LED RUN Flashing green once per second The card is operating corr...

Page 9: ...ailed Switching fabric module Switching fabric module LED RUN Flashing once per two seconds The switching fabric module is operating correctly Fast flashing four times per second The switching fabric module is starting up and is loading software Fan tray Fan tray LED Steady green The fan tray is operating correctly Power supply Power supply LED Steady green The power supply is operating correctly ...

Page 10: ...d Memory minor threshold has been exceeded on slot xx The amount of free memory space on the specified slot has exceeded the minor alarm threshold CPU usage is in minor alarm state on slot xx The CPU usage on the specified slot has exceeded the minor alarm threshold Interface name RX power is high The optical power on the specified interface is too high Interface name The bit error ratio exceeds t...

Page 11: ...ting correctly Fault The fan tray is faulty If a fan tray is faulty troubleshoot and resolve the issues as follows 1 Verify that the fan tray is installed securely If the fan tray is not installed securely reinstall the fan tray 2 Verify that the fan does not have object intrusions If the fan got stuck remove the objects 3 Verify that the fan tray is clean If the fan tray has too much dust clean t...

Page 12: ...7 NA 3 hotspot 2 38 0 80 97 NA 4 hotspot 1 30 0 75 90 NA 6 hotspot 1 41 0 88 100 110 Table 10 Command output Field Description System Temperature information degree centigrade Temperature information C sensor Temperature sensor hotspot Hotspot sensor inflow Air inlet sensor outflow Air outlet sensor Slot Sensor position For a sensor on the chassis or fan tray this field displays Vent Temperature C...

Page 13: ...the card or subcard resides Brd Type Hardware type of the card or subcard Brd Status Card or subcard status Standby The card is the standby MPU Master The card is the active MPU Absent The slot is not installed with a card or subcard Fault The card or subcard is faulty and cannot start up Normal The interface card or subcard is operating correctly Off The card or subcard is not powered on Illegal ...

Page 14: ...tly You cannot perform a process or active standby switchover Role Role of the card in the system Active The card is the active MPU Standby The card is the standby MPU Other The card is a service module State Card status Stable The card is operating stably Board inserted The card has just been installed Kernel initiating Card kernel is being initialized Service starting Services are starting Servi...

Page 15: ...en and the results including output from the commands executed during the troubleshooting process Collecting log information Log information records daily information user actions system failures system safety and system debugging It includes diagnosis monitoring log messages diagnostic log messages system log messages and debug log messages To obtain the most recent log information save the colle...

Page 16: ... device has many configurations or a long operation time execute the display diagnostic information key info command to collect only key diagnostic information To collect diagnostic information 1 Display diagnostic information for the device Display all diagnostic information for the device Sysname display diagnostic information Save or display diagnostic information Y save N display Y N n display...

Page 17: ...4412 tar gz Diagnostic information is outputting to flash diag_Sysname_20211020 194412 tar gz Please wait Save successfully By default diagnostic log files are saved in the root directory of the storage device 3 Execute the dir command in user view to verify that the diagnostic file is generated correctly 4 Transfer the diagnostic file to the desired destination by using FTP TFTP or SFTP For more ...

Page 18: ...es a normal operating state for the power supply is on See Checking the LED status If the power supply is faulty it might have issues such as output short circuit output overcurrent output overvoltage input undervoltage and overtemperature 3 If the power supply has an input exception contact electricians to examine and repair the power supply system for the equipment room rack or cabinet If the po...

Page 19: ...e the MPU is installed securely 2 Press the RESET button to reboot the MPU 3 If the device has an empty MPU slot install the MPU in the empty slot and check its operational status 4 Replace the MPU Resetting the device If you cannot log in to the device after you reinstall reset or replace the MPU you can reset the device To reset the device power off the device and then power on the device after ...

Page 20: ...lure occurs Handling transceiver modules Do not stare into any open apertures of operating transceiver modules or optical fiber connectors Handling cables Network cables are used for the communication between the device and the maintenance terminal Network cable connection or disconnection can be performed only by qualified maintenance personnel for service adjustment as scheduled and they must be...

Page 21: ...guration file exists in the file system back up the file if necessary Device management reboot Reboots the device A reboot might interrupt network services Use the force keyword only when the device fails or a reboot command without the force keyword cannot perform a reboot correctly A reboot command with the force keyword might result in file system corruption because it does not perform data pro...

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