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6
Maintenance and Troubleshooting
Software Loading Failure
If software loading fails, the system keeps running in original version.
In this case, check if the physical ports are properly connected:
z
If not, reconnect them correctly and restart the loading procedure.
z
If so, check the loading procedure information displayed on the HyperTerminal for input errors. If
there is any input error, restart the loading procedure with correct input. For example:
1) When using XModem, verify that you have reset the bits per second of the HyperTerminal to 9600
bps after loading the software with a bits per second other than 9600 bps;
2) When using TFTP, verify that you have provided:
z
Correct server and switch IP addresses,
z
Correct name of the software to be loaded,
z
Correct working path of TFTP server;
3) When using FTP, verify that you have provided:
z
Correct server and switch IP addresses,
z
Correct name of the software to be loaded,
z
Correct username and password.
If software loading fails but there are neither physical connection problems nor input errors, please
contact your agent for help.
Missing Password
Missing user password
If you forget your user password, you can:
Access the Boot Menu:
BOOT MENU
1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify bootrom password
6. Enter bootrom upgrade menu
7. Skip current configuration file
8. Set bootrom password recovery
9. Set switch startup mode
0. Reboot
Enter your choice(0-9):
Select <
7
> and restart the switch. After that, the system will skip the configuration file.