54
b.
Verify that the incoming traffic and outgoing traffic have not exceeded the maximum traffic
processing capability of the local device and the peer device.
6.
If the issue persists, contact H3C Support.
Failure to receive packets
Symptom
A port is up, but it cannot receive packets.
Troubleshooting flowchart
Figure 17 Troubleshooting the failure to receive packets
Solution
To resolve the issue:
1.
Examine the packet statistics of the port:
a.
(Optional.) Use the
reset counter interface
command in user view to clear the packet
statistics of the port.
This command resets the values of each statistical field to 0, so that you can view the
statistics changes more clearly.
b.
Determine whether the ports at both ends are always up, and use the
display interface
command to determine whether the number of incoming packets is accumulating. At the
same time, examine the outgoing packet statistics of the peer port.
c.
View the values of the error packet fields and determine whether the number of error
packets is accumulating.
A port fails to receive or send
packets
Modify port
configurations
End
Port configurations affect
packet receiving or sending?
Resolved?
Contact the support
Port and link medium correct?
Yes
Use correct port and
link medium
Resolved
No
No
Yes
View packet statistics of the
port
No
No
Yes
Yes
