21
4.
Verify that the console cable is in good condition.
5.
If the problem persists, contact H3C Support.
Garbled display on the configuration terminal
Symptom
The configuration terminal has garbled display when the router is powered on.
Solution
To resolve the problem:
1.
Verify that the
Data bits
field is set to
8
for the terminal. If the
Data bits
field is set to
5
or
6
, the
terminal displays garbled characters.
2.
If the problem persists, contact H3C Support.
No response from the serial console port
Symptom
The console port on the router is connected to a serial port on a configuration terminal. No boot
information is displayed on the configuration terminal when the router starts up or restarts up.
Solution
To resolve the problem:
1.
Verify that the serial console cable is in good condition.
2.
Verify that the port settings are correct.
3.
If the problem persists, contact H3C Support.
Restoring the factory settings
Scenario 1
Symptom
You want to access the router that you are to replace with a new one, but you cannot remember the
password.
Solution
If you are not to save the configuration, press the
RESET
button for over four seconds to restore the
factory settings. Then you can use the initial username and password to access the router.
If you are to save the configuration and a console cable is available, you can access the router from
the BootWare menu.
