GUILCOR AR003825 User Manual Download Page 27 | Manualshive

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GUILCOR AR003825 User Manual Download Page 27

27

Troubleshooting

The chapter describes the common problems with thermometer Web Sensor

AR003825

,

Web Sensor

AR004617

and Web Sensor

AR005351

and methods how to fix

these problems. Please read this chapter before you will call technical support.

I forgot the device IP address

IP address is factory set to 192.168.1.213. If you had changed it and forgot new IP address,
run the TSensor software and press Find device... In the window are displayed all available
devices.

I cannot connect to the device

In search window is only IP and MAC address displayed

Other details are marked N/A. This problem occurs if IP address of the device is set to

another network.
Select the window Find device in TSensor software and press Change IP address. Follow
the software instructions. To assign IP address automatically using DHCP server, set the
device IP address to 0.0.0.0.

Device IP address is not displayed in window Find device

In TSensor software menu press Help! My device was not found! in window Find device.
Follow the software instructions. MAC address of the device can be found on product label.

The device is not found even after manually setting MAC
address

This problem occurs especially in cases when the IP address of the device belongs to another

network and also Subnet mask or Gateway are incorrect.
In this case is DHCP server in the network necessary. In TSensor software menu press Help!

My device was not found! in window Find device. As new IP address set 0.0.0.0. Follow

the software instructions. An alternative is to reset device to factory defaults using factory-

defaults jumper.

Chapter

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Summary of Contents for AR003825

Page 1: ...www guilcor com Web Sensor AR003825 Web Sensor AR004617 Web Sensor AR005351 USER GUIDE...

Page 2: ...period Revision history This manual describes devices with latest firmware version according the table below Older version of manual can be obtained from a technical support Document version Date of...

Page 3: ...nication protocols 21 Website 21 SMTP sending e mails 21 SNMP 22 Modbus TCP 23 SOAP 25 Syslog 26 SNTP 26 Software development kit 26 Troubleshooting 27 I forgot the device IP address 27 I cannot conne...

Page 4: ...qualified person The device contains no serviceable parts inside Don t use the device if it doesn t work correctly If you think that the device is not working correctly let check it by qualified serv...

Page 5: ...Sensor software can be free downloaded from the manufacturer s website Latest firmware can be obtained from the technical support Do not upload to your device firmware which is not designed for it Uns...

Page 6: ...peratures probes type DSTR162 C DSTGL40 C DSTG8 C or relative humidity probe DSRH Mounting the device check if the equipment from previous chapter are available install the latest version of TSensor s...

Page 7: ...hanged according to information from the previous step When you installing several new devices connect them to the network one after another connect probes to Web Sensor AR004617 or Web Sensor P8541 c...

Page 8: ...8 Web Sensor AR005351 connection Connect via PoE splitter Device settings run configuration software TSensor on your PC switch to an Ethernet communication interface press button Find device...

Page 9: ...ess which is already used the device will not work correctly and there will be collisions on the network If the device detects a collision of IP address then reboot is performed automatically after ch...

Page 10: ...t IP address was not changed then insert http 192 168 1 213 Displayed web page lists actual measured values If the web pages are disabled you can see text Access denied If the measured value exceeds t...

Page 11: ...etup using web interface or TSensor software Web interface can be managed by the web browser Main page will be shown when you insert device address into address bar of your web browser There you find...

Page 12: ...server using option Obtain an IP address automatically Static IP address is configurable via field IP address It is not necessary setup Default gateway while you use device inside one subnet only DNS...

Page 13: ...et In Point 3 the temperature has risen over limit again During the time delay the value does not drop below the set limit and therefore was in Point 4 caused alarm At this moment were sent e mails tr...

Page 14: ...rching for connected probes All changes must be confirmed using Apply settings button History values are cleared after changing of channel settings SOAP protocol SOAP protocol can be enabled by option...

Page 15: ...ation Into fields Recipient 1 to Recipient 3 it is possible set address of email recipients Option Short email enable sending emails in short format This format is usable when you need to forward emai...

Page 16: ...values via SNMP it is necessary to know password SNMP read community SNMP Trap can be delivered up to three IP address IP address of the Trap recipient SNMP Traps are sent at alarm or error state on t...

Page 17: ...on When security is enabled it is necessary to set administrator password This password will be required for device settings When secured access is required even to actual values reading it is possibl...

Page 18: ...rts of configuration can be uploaded into another device type Configuration can be moved only within devices at same family It is not possible restore configuration from p line Web Sensor into t line...

Page 19: ...parameters IP address Subnet mask Gateway DNS are left without changes Network parameters are changed while you close jumper inside the device After jumper closing it is necessary connect power suppl...

Page 20: ...nistrator password cleared User password cleared Modbus TCP protocol port 502 Modbus TCP enabled yes History storage interval sec 60 SOAP message when alarm occurs yes SOAP destination port 80 SOAP se...

Page 21: ...JSON file values json Values from history can be exported in CSV format History storage interval can be set using TSensor software or web interface History is erased after every reboot of the device R...

Page 22: ...ch Measured value where ch is channel number 1 3 6 1 4 1 22626 1 5 2 ch 1 0 Channel name String 1 3 6 1 4 1 22626 1 5 2 ch 2 0 Actual value text String 1 3 6 1 4 1 22626 1 5 2 ch 3 0 Actual value Int...

Page 23: ...31 6 35 Clearing alarm on channel 6 41 6 45 Measuring error Modbus TCP Device supports Modbus protocol for communication with SCADA systems Device use Modbus TCP protocol TCP port is set to 502 by def...

Page 24: ...40007 0x9C47 Channel 2 alarm status Ascii 40008 0x9C48 Channel 2 upper limit Int 10 40009 0x9C49 Channel 2 lower limit Int 10 40010 0x9C4A Channel 2 hysteresis Int 10 40011 0x9C4B Channel 2 delay uIn...

Page 25: ...ttp www w3 org 2001 XMLSchema soap Body InsertP8xxxSample xmlns http www guilcor com name Ethernet Transducer name sn 11940986 sn tmr 60 tmr kind 4353 kind c1 v 26 3 v u C u a no a e 1 e c1 c5 v 11000...

Page 26: ...chronization is made every 24 hours Time synchronization every hour can be enabled For time synchronization it is necessary set IP address to the SNTP server It is also possible set GMT offset for cor...

Page 27: ...software and press Change IP address Follow the software instructions To assign IP address automatically using DHCP server set the device IP address to 0 0 0 0 Device IP address is not displayed in w...

Page 28: ...ode on probe label please make sure that is connected proper probe Please make sure that cables of probes are not damaged Probes with new ROM code is necessary detect again Error 4 11004 Communication...

Page 29: ...Web sensors disconnect the power supply unscrew upper cover of the device case close the jumper and connect the power keep jumper closed for 10sec then remove jumper close the device P85xx HW02 Web se...

Page 30: ...30 Technical specifications Information about technical specifications of the device Dimensions Web Sensor AR003825 Chapter 6...

Page 31: ...pin min 250mA Consumption 1W depending on the operating mode Protection IP30 case with electronic Measuring interval 2sec Accuracy AR003825 0 8 C in temperature range from 10 C to 80 C 2 0 C in tempe...

Page 32: ...measurement channel AR004617 one cinch RCA connector 2 measurement channels AR005351 four cinch RCA connectors 4 measurement channels Communication port RJ45 connector 10Base T 100Base TX Ethernet Aut...

Page 33: ...ing terms Temperature and humidity range in case with electronic 30 C to 80 C 0 to 100 RH no condensation Temperature range of recommended probe DSTR162 C for AR004617 and AR005351 30 C to 80 C IP67 T...

Page 34: ...household waste and need to be professionally disposed Technical support and service Technical support and service is provided by distributor Contact is included in warranty certificate Preventive ma...

Page 35: ...Temperature probe 50 to 100 C with a digital sensor DS18B20 and with Cinch connector for Web Sensor AR004617 and Web Sensor AR005351 Maximum temperature of the probe is 125 C Probe accuracy 0 5 C from...

Page 36: ...ter Web Sensor AR003825 and Web Sensor AR004617 AR005351 to RACK 19 Probes holder for RACK 19 AR006566 Universal holder for easy mounting probes in RACK 19 Database Database provide a complex solution...

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