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DIAGNOSTIC CODES CHART

Some codes are saved in the code history and some are not. If a code is not saved it will briefly appear on the display as it occurs, then 
disappear.

Code

Meaning

Solution

Saved

31

Main control board has experienced an 
internal failure.

Disconnect all power, wait 15 seconds, then reconnect power (reboot). If 
issue continues, replace main control board

NO

34

Absolute Position Encoder Error, not 
getting position information from 
encoder

Check APE assembly and wiring connections. Replace the APE assembly 
if necessary

YES

35

Max-Run-Time Exceeded Error / Motor 
Overload

Motor overload detected. Check door for obstruction, binding or a broken 
spring. Once the operator cools, normal operation will resume.

YES

36

Product ID Error

Was the control board just replaced? If so, erase limits, enter limit setup 
mode and set limits. If not, disconnect all power, wait 15 seconds, then 
reconnect power before changing product ID harness

YES

37

Product ID Failure

Unplug product ID harness then plug back in. Disconnect all power, wait 
15 seconds, then reconnect power before replacing product ID harness.

YES

38

Hard Stop Limit

Limit may be set too tightly against a non-resilient hard stop (re-adjust 
limit). Operator may be at end of travel (re-adjust mounting)

NO

40

Battery overvoltage

Too much voltage on the battery. Check harness. Make sure there is NOT 
a 24V battery on a 12V system

YES

41

Battery overcurrent

Possible short of the battery charge harness. Check harness. Make sure 
you do NOT have a 12V battery on a 24V system

YES

42

No battery at boot up

Check battery connections and installation. Replace batteries if depleted 
to less than 20V on a 24V system or less than 10V on a 12V system. 
Make sure there is NOT a single 12V battery on a 24V system

YES

43

Exit Loop Error

Failure or missing loop. Check loop wiring throughout connection. May be 
a short in the loop, or an open connection in the loop

YES

44

Shadow Loop Error 

45

Interrupt Loop Error 

46

Wireless edge battery low

Replace batteries in wireless edge

YES

50

Run-Distance Error

Door out of balance detected. Check counterbalance spring condition and 
setting

YES

53

Brownout occurred

AC/DC board supply dipped below allowable level. Review power supply 
and wiring. If rebooting, ensure enough time for discharge of power to 
force a fresh boot

YES

Grifco System

Installed System

Informational

External Entrapment 
Protection 
(Safety Input Event)

Inherent Entrapment 
Protection 
(Force Based Event)

TROUBLESHOOTING

Summary of Contents for GSD-R2.4M

Page 1: ...CIAN ONLY This operator is compatible with Security 2 0 accessories OPERATOR REQUIRES GRIFCO MONITORED ENTRAPMENT PROTECTION OPERATOR REQUIRES GRIFCO MONITORED ENTRAPMENT PROTECTION Commercial Section...

Page 2: ...on responsible for their safety Children should be supervised to ensure that they do not play with the appliance If the operator is installed at a height less than 2 5 metres from floor level or any o...

Page 3: ...ING 10 TYPES OF MONITORED ENTRAPMENT PROTECTION 11 SELECTION OF ENTRAPMENT PROTECTION SYSTEM 11 COMMISSIONING ENTRAPMENT PROTECTION SYSTEMS 12 FORCE SETTING AND FINE ADJUSTMENT 13 TYPES OF SECURITY 2...

Page 4: ...s Rail Part No 2 4m GSD R2 4M 3 6m GSD R3 6M 6 0m GSD RKIT rail angle not supplied Maximum Door Weight 315 5 kg balanced door Maximum Door Area 26m Travel Speed 20cm per second Maximum Duty Cycle Cont...

Page 5: ...NECTION RESET BUTTON ACCESS CONTROL DEVICE EXTERNAL TERMINAL BLOCK AC POWER SWITCH EMI BOARD INTRODUCTION PE Beams Sold Separately Make sure the door opens and closes smoothly Door should stay in the...

Page 6: ...mitters and the network 7 TIMER TO CLOSE dial The TIMER TO CLOSE TTC dial can be set to automatically close the door after a specified time period The TTC is factory set to OFF If the TTC is set to th...

Page 7: ...le is clear the door will continue to close 5 AUX RELAY Switches Set the AUX RELAY switches as need ed to obtain the desired function as shown on pages 20 21 6 EYE EDGE Switches Set the EYE EDGE switc...

Page 8: ...7 Attach the push arm to the trolley test emergency release rope is operational Attach the J bar to the push arm 8 Attached J bar to door bracket after following STEP 3 on the next page Header Bracke...

Page 9: ...egative terminal of the other battery 5 Insert the batteries as shown 6 Reattach the battery cover 7 Insert the J15 plug back into the control board This will power up the control board NOTE You may s...

Page 10: ...n you program the limits but can be fine tuned using the REVERSAL FORCE dial on the control board refer to Fine Tune the Force section to compensate for environmental changes The limit setup LEDs loca...

Page 11: ...iant safety sensors relying on a non monitored normally closed contact can be bypassed or fail to operate in the event of damage or tampering Entrapment Protection Systems must be monitored to form pa...

Page 12: ...tion PE beams with selectable functionality EYE EDGE and COM x2 Open or Close direction PE Beams OR contact edge sensors with selectable functionality DIP SWITCH SETTINGS The DIP Switches located next...

Page 13: ...stop the door After any adjustments are made test the operator 1 Open and close the door with the TEST BUTTONS ensuring that the door is stopping at the proper open and close limit positions 2 Place a...

Page 14: ...r for vehicle or forklift mounting Security 2 0 Part No E945G Description 3 channel keyring transmitter Security 2 0 Part No E960G Description 4 channel keyring transmitter Security 2 0 Security Part...

Page 15: ...as an open close and stop 1 Press and release the LEARN button operator will beep and green XMITTER LED will light NOTE The operator will time out of programming mode after 30 seconds 2 Press the remo...

Page 16: ...his automatically sets the force When limits are set properly the operator will automatically exit limit setting mode ADJUST THE LIMITS if needed If the limits have already been set the operator will...

Page 17: ...lose at OPEN limit INTERRUPT 2 Terminals This input is used for photoelectric sensors and external interrupt loop detector when loop is on the outside of the door Holds open door at open limit Stops a...

Page 18: ...f sight Bypasses any prewarning delay ACCESSORY POWER 24 VDC MAX 500 MA 4 Terminals SWITCHED Switched ON when the door is in motion Turns off after a 5 second delay when the door stops The power will...

Page 19: ...ure or out of balance conditions OPERATOR ALARM The operator alarm will beep 3 times with a command if the battery is low When the inherent force of the operator RPM current sensor detects the followi...

Page 20: ...sual display connect an external buzzer or light low voltage Energizes if gate door is manually tampered with by being pushed off of close limit For an additional audible or visual display connect an...

Page 21: ...es not reset alarm condition E Stop Input common 3 PB station 4 terminals total Stop command stops a moving door Hard stop maintained switch overrides Open and Close commands and resets alarm conditio...

Page 22: ...ications extra care is required to prevent corrosion on rail and other metal components WARNING WARNING Always wear protective gloves and eye protection when changing the battery or working around the...

Page 23: ...ect against fire and electrocution DISCONNECT power AC or solar and battery BEFORE installing or servicing operator For continued protection against fire Replace ONLY with fuse of same type and rating...

Page 24: ...tivity TO RESET THE CODE HISTORY 1 Press and hold the STOP button for six seconds The display will show Er then CL alternately for six seconds 2 Release the STOP button The code history has now been r...

Page 25: ...be set too tightly against a non resilient hard stop re adjust limit Operator may be at end of travel re adjust mounting NO 40 Battery overvoltage Too much voltage on the battery Check harness Make s...

Page 26: ...canceling TTC 72 OPEN EYE EDGE triggered causing reversal or preventing opening 73 CLOSE EYE INTERRUPT triggered causing reversal preventing close or resetting TTC IF an obstruction occurred no actio...

Page 27: ...charger or Solar power available BATT CHARGING OFF Not charging ON Three stage battery charging TIMER OFF The timer is disabled ON The timer is enabled MEDIUM BLINK 1 blink per second The timer is run...

Page 28: ...active a Check all Open and Close inputs for a stuck on input b Check Stop button is not stuck on c Check Reset button d Charges batteries or replace batteries e Check all Entrapment Protection Device...

Page 29: ...ion b Replace defective photoelectric sensor Retest that obstructing photoelectric sensor causes moving door to stop and may reverse direction Edge Sensor does not stop or reverse door a Incorrect edg...

Page 30: ...setting incorrect b Interrupt loop detector c Defective Expansion board a Check that Anti Tail setting is ON b Check operation of Interrupt Loop detector c Replace defective Expansion board AUX Relay...

Page 31: ...e Recti er EXPANSION BOARD Black Purple Brown Blue Gray Orange Orange Red Black Red CONTROL BOARD Piezo Alarm APS Encoder 1 2 HP 24 Vdc Motor ID Resistor White White Black Red Black Blue Red Reset But...

Page 32: ...ights and remedies as a consumer charge you a fee to repair replace and or return the Operator to you This Chamberlain Limited Warranty does not cover any failure of or defect in the Operator due to 1...

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