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16. WARRANTY
1. Your consumer rights and guarantees
This Limited Warranty is provided by Chamberlain Australia Pty Ltd.
Chamberlain New Zealand Limited (Chamberlain), contact details in Section 5
below. This Limited Warranty applies to a Grifco® Commercial unit (Unit)
purchased in Australia and New Zealand, and gives you benefits which are in
addition to your consumer rights and remedies under the Australian
Consumer Law (or corresponding New Zealand consumer protection laws).
You can find out more information about your consumer rights and
guarantees which the law provides in Australia at
www.accc.gov.au.
in New
Zealand at
www.consumerprotection.govt.nz
. We also provide this
statement as required under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
2. What does our Limited Warranty cover?
Chamberlain warrants that, when purchased new in Australia or New
Zealand. the Unit (all parts of the Unit other than globes and batteries) is free
from defects in materials and workmanship (Limited Warranty) for the Limited
Warranty period. subject to the terms and conditions of this Limited Warranty.
The Limited Warranty period (for Accessories see below) is 2 years (24
months) from the date of purchase or when a recommended cycle count for
the purchased operator has been reached (which ever comes first)
The Limited Warranty period for remote controlled transmitters and
accessories included with the Unit (Accessories) is 12 months from the date
of purchase.
The Limited Warranty for genuine spare parts is free from defects in material
and workmanship for a period of 6 months from date of purchase.
3. Limited Warranty Conditions
The following terms and conditions apply to your Limited Warranty:
our Limited Warranty is effective from date of purchase as indicated in
Section 2 above;
proof of purchase of the Unit is required;
Please also see the User Manual for the Unit available on our website. or
provided at the time of purchase.
4. What is not covered
Batteries and globes are not covered under the Chamberlain Limited
Warranty
Travel costs incurred by Chamberlain or its authorised dealer in either
travelling to and from areas outside a capital city area. These costs will be at
the purchaser's expense.
Additional access costs incurred by Chamberlain or its authorised dealer in
obtaining access to premises where the Unit is not readily accessible. These
costs will be at the purchaser's expense.
Our Limited Warranty covers defects as explained, and does not cover all
problems and mishaps that may occur in relation to the Unit including:
you got what you asked for but simply changed your mind, found it cheaper
somewhere else, decided you did not like the purchase or had no use for
it; you misused the Unit in any way that caused the problem;
you knew of or were made aware of any deficiencies with the Unit before
date of purchase:
use of the Unit with controls or third party devices or software which has
not been supplied. or pre-approved, by Chamberlain;
problems relating to or residing in third party hardware, software or other
items with which our product is used;
any loss of data related to you or provided by you. or loss related to
downtime associated with use of the product whether through power
outage, failure of internet or wireless connectivity, network disruptions. or
otherwise;
non-compliance with the relevant instructions in the User Manual;
tampering, neglect abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal use;
problems with, or relating to, hardware, including but not limited to the
springs. hinges. guides:
problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes. fire,
flood, rain, water, lightning or storms;
water or moisture ingress that causes corrosion or electrical malfunction;
corrosion caused by sea air if located near a waterway, beach etc: lack of
proper maintenance, service or care of the Unit; and/or
damage caused by insects, pests or other after sale damage caused by
events or accidents outside Chamberlain's reasonable control and not arising
under normal and standard operating conditions.
5. Where you need help with our product
If you have a problem with the Unit or if you are concerned it may be
defective, please contact our Customer Service team below:
Australia
Phone toll free 1800 474 326
Fax toll free 1800888121
Address Unit 1. 75 Epping Road North Ryde, NSW 2113
Email [email protected]
Website https://www.grifco.com.au/
New Zealand
Phone toll free 0800 653 667
Auckland Phone 09 477 2823
Fax toll free 0800653 663
Email [email protected]
Website https://www.grifco.co.nz/
As a first step, our Customer Service team will provide product support
assistance to help you try to resolve the problem and in some cases.
replacement parts for "do it yourself repairs·. If our technical team need
to see the product to determine the nature of the fault we will arrange an
inspection by an trained technician, or ask that you send the product to us.
If your product was installed at your premises by an authorised dealer,
please contact the installer indicated in your sales documents for prompt
on-site service. or consult our Customer Service team if you need help in
finding a local service technician. A service fee for on-site service may
apply.
Authorisation from Chamberlain is required for warranty service under this
Limited Warranty.
6. Delivery Charges
If an inspection is required in order to determine the nature of the fault
please send the Unit freight paid and well packaged in accordance with our
instructions. Any costs associated with transporting the Unit will be at
Chamberlain's cost if the Unit has breached a statutory consumer
guarantee. Repairs and replacement parts provided under this Limited
Warranty are free of charge (and repaired items or replacement parts for
Units found to be defective will be returned to you at our cost), and
warranted by Chamberlain for the remaining portion of the original warranty
period. However. if you make a claim under this Limited Warranty. and this
Limited Warranty does not apply, or if the law does not provide you with a
statutory right or remedy as a consumer, you may be required to pay labour,
assessment and/or freight costs and delivery charges to repair, replace and/
or return the Unit to you.
7. How to register your product
Please register your Unit and contact details at this link
https://www.grifco.corn.au/warranty-registration. so that we or your
authorised installer can locate your details and provide you with product
support assistance as quickly as possible, and keep you up to date with
product updates. Registration can also be done by contacting Chamberlain
Customer Service.
8. Important Reminder
All other guarantees (other than your statutory rights and guarantees as a
consumer under applicable laws) are excluded to the fullest extent that we
may lawfully do so. Unless the law requires us to do so. we do not accept
any other liability, such as compensation for damages, injury or loss.
Last updated;
21st April 2022
16.2 CHAMBERLAIN WARRANTY
Limited Warranty in Australia and New Zealand