WARRANTY
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Drivetrain
The drivetrain includes the sprockets, shifting system, chain and wheels. Drivetrain units are
warranted for 24 months from the original date of purchase to be free from defects. Normal
wear and tear of the drivetrain, such as chain and sprocket wear, tire flats, bent wheels ,spokes,
hubs, free hubs, bearings and worn tires are not covered. Warranty claims for components are
made in accordance with the component manufacturer’s guidelines. In the event of a warranty
claim requiring the components to be returned to Greyp, the customer is responsible for the
removal and shipment to Greyp. Greyp pays for parts, in-house labour and return shipping.
How to file a claim
Porsche eBike Performance d.o.o. will not provide any warranty coverage unless claims
are made in compliance with all the Porsche eBike Performance d.o.o. Warranty Terms and
Conditions and the proper return procedure is not followed. To request a warranty service, the
Greyp Customer Service Department needs to be contacted and the following information
needs to be clearly provided:
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the sales receipt or other evidence of the date and place of purchase
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full name, contact details (including telephone number and email address)
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build number of the bike
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a description of the problem
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images or video evidence of the problem
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delivery of the product or the defective part, postage prepaid and carefully packed and
insured, to Porsche eBike Performance d.o.o. or an agreed dealer
The product or defective part has to be delivered to Porsche eBike Performance d.o.o. or an
agreed dealer postage prepaid and carefully packed and insured. When the warranty service
is completed, any repaired or replacement product or part will be returned to the customer
postage prepaid. Porsche eBike Performance d.o.o. reserves the right to inspect any defective
components or products to determine whether a repair or replacement is required.
Porsche eBike Performance d.o.o., Ljubljanska 7, 10431 Sveta Nedelja, Croatia
