Gravis GrIP User Manual Download

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Chapter Topics

Book Topics

GrIP User’s Guide

Chapter 6

Troubleshooting

Keyboard Emulation Won't Work in a Game

GrIP Support Won’t Work in a Game

15-Pin Joystick Won’t Work with MultiPort

MultiPort Stuck in GrIP Mode

Click on a Topic or click on
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Summary of Contents for GrIP

Page 1: ...How to Use this Guide How to Use this Guide GrIP Game System User s Guide ...

Page 2: ...GrIP Pad GrIP Software Troubleshooting Technical Support Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar Book Topics ...

Page 3: ...Chapter Topics Book Topics GrIP User s Guide Introduction Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Introduction Registration What You ll Need ...

Page 4: ...ntroduction over 15 years ago It supports a maximum of two controllers X and Y axes for each and two buttons for each controller and the task of reading a single analog joystick uses 12 to 14 of CPU cycle time slowing the performance of your games As the developers of today s complex games try to add more players dimensions and special functions to their games the limitations of the standard game ...

Page 5: ... technology The GrIP Pad s 8 buttons operate independently in GrIP games and can be used in two predefined modes or programmed with keystrokes for games that do not include direct GrIP support Introduction cont d Speed Compensation Note If you are using a speed compensating game port set the speed compensation level as usual for Pass Thru Mode When you are running the MultiPort in GrIP Mode howeve...

Page 6: ...nd mail or fax it back right away We supply our registered customers with full war ranty and technical support If you have Internet Web access register on line at www gravis com Leave us your e mail address and we ll send you information on product upgrades new products and special offers Chapter 1 Introduction ...

Page 7: ...M PC or compatible 486DX 66 or better recommended DOS 5 0 or greater IBM PC compatible game port Double speed or better CD ROM drive recommended required for initial installation Hard drive Windows 95 required to create custom GrIPKey keysets Chapter 1 Introduction ...

Page 8: ...Connecting Standard 15 Pin Game Controllers Chapter 2 Connections Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar ...

Page 9: ...iPort 1 If your computer is running turn it off to avoid possible electrical damage to your MultiPort or computer 2 Plug the MultiPort s 15 pin connector into your computer s joystick port If your game adapter has two joystick ports use Port A Chapter 2 Connections ...

Page 10: ...ts up This switches the MultiPort into Pass Thru standard game port Mode and cuts off power to the four GrIP sockets so you can safely connect GrIP controllers The GrIP wing on the MultiPort has four sockets labeled Ports 1 4 2 Attach each GrIP Pad or other GrIP controller to one of these sockets Chapter 2 Connections 9 pin GrIP sockets Port 1 Port 2 Port 4 15 pin standard joystick Pass Thru socke...

Page 11: ...D lights up green to signal GrIP mode Any time you run a game with GrIP support the GrIP LED lights up green The MultiPort allows you to connect and use GrIP devices of different types As analog style GrIP controllers become available you will be able to use these alongside your GrIP Pads Connecting Controllers for GamePad Emulation Control GamePad Emulation supports only two controllers If you re...

Page 12: ... your com puter but do not connect or disconnect controllers while a game is running 2 Move the MultiPort s Mode Selector switch towards the two 15 pin sockets until the green LED on the Pass Thru wing lights up to put the MultiPort into Pass Thru Mode This activates any attached 15 pin controllers and deactivates the GrIP connectors The green LED on the MultiPort s Pass Thru wing indicates that t...

Page 13: ...ion Pass Thru Mode Chapter 3 GrIP MultiPort s Control Modes Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar ...

Page 14: ...board com mands to the GrIP controller s buttons using the GrIPKey or GKLOAD software Keyboard Emulation works in Windows 95 or DOS but is not available in Pass Thru Mode GamePad Emulation allows the GrIP Pad to emulate a standard PC GamePad s controls with a few enhancements If your game does not support Gravis GrIP the MultiPort defaults to GamePad Emulation Pass Thru Mode allows you to connect ...

Page 15: ...ntroller unless you have used GrIPKey to program the buttons Look in the game s manual or Setup for a description of its GrIP controls GrIP Mode allows the game software to use all of each GrIP controller s buttons and axes For the Gravis GrIP Pad this means that all eight buttons on each GrIP Pad can control independent game functions even if more than one GrIP Pad is connected Some games however...

Page 16: ...ectional pad as well as the buttons in GrIPKey If you are playing a game from a DOS box select Keyboard in the game s Setup Directional control will be available only through keyboard directional commands e g arrow keys that you assign to the directional pad using GrIPKey See the GrIPKey Software and GKLOAD sections for detailed instruc tions Chapter 3 MultiPort Control Modes To turn off Keyboard ...

Page 17: ...P LED lights up green GamePad Emulation is restricted to four button functions on one controller or two button functions on two controllers Even in GamePad Emulation however your GrIP Pad offers a variety of control options See the next chapter The GrIP Pad for the exact button function mapping for your GrIP Pad in GamePad Emulation If you have another type of GrIP controller see its manual to det...

Page 18: ...u already own In Pass Thru Mode the MultiPort operates exactly as a PC game adapter Y cable If you have a standard IBM PC compatible game port this Mode allows support for 4 independent buttons and 4 axes e g 2 joystick axes plus throttle and rudder control on a single controller or 2 buttons and 2 axes the joystick X and Y axes on each of 2 attached controllers If your game port is substandard an...

Page 19: ... Functions GamePad Emulation Button Functions Chapter 4 The GrIP Pad Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar ...

Page 20: ...ines the button settings In Keyboard Emulation the directional control and all eight buttons are programmable you can assign a game s keyboard commands to the GrIP Pad s buttons In GamePad Emulation the GrIP Pad offers a variety of preset control options these work the same in every game In GrIP Mode the MultiPort lets you connect and use up to four GrIP Pads or other GrIP controllers at once for ...

Page 21: ...ion In Keyboard Emulation the GrIP Pad s directional pad and buttons will perform the keystrokes assigned to them in the GrIPKey control set In GamePad Emulation In GamePad Emulation the GrIP Pad s buttons will function much like a Gravis PC GamePad but with a variety of control options For standard GamePad control connect your GrIP Pads to GrIP Ports 1 2 For steering control great for driving gam...

Page 22: ...DT Pad A Pad B Pad A Pad B These settings are for GamePad Emulation only If your game supports GrIP the buttons may function differently See your game s manual or Setup for a description of its GrIP functions If you have configured your GrIP Pad with the GrIPKey software you are operating in Keyboard Emulation and your buttons will function differently If your game port is substandard and supports...

Page 23: ... arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar Introduction Drivers GrIP Control Center GCC GrIPKey Keyboard Emulation Software GKLOAD GravUtil Gravis Joystick Applet ...

Page 24: ...trol Center GCC is a Windows 95 task bar utility that allows you to check the status of your GrIP MultiPort and enable or disable keyboard emulation GrIPKey GrIPKey is a Windows 95 application that allows you to program GrIP controllers to emulate keyboard commands in your games You can use GrIPKey keysets with any keyboard controlled Windows 95 or DOS game GKLOAD GKLOAD is a DOS based command lin...

Page 25: ...nstalled into your GrIP software folder The SET GRIP line that the GrIP installation program adds to your AUTOEXEC BAT file tells games where to find the file e g SET GRIP C GRAVIS GRIP Windows 95 GrIP Driver If Windows 95 is installed on your computer a Windows 95 driver is installed automatically into your Windows directory during the GrIP software installation ...

Page 26: ... GrIP User s Guide Chapter 5 GrIP Software GrIP Control Center The GrIP Control Center GCC is a Windows 95 task bar utility that allows you to check the status of your connected controllers and turn Keyboard Emulation on and off ...

Page 27: ...hed to your game ports or MultiPort ports If there is a problem with your mode selection GCC will tell you and the icon on the task bar will flash Keyboard Emulation The Keyboard Emulation on off checkboxes allow you to disable and re enable Keyboard Emulation from the task bar without starting the GrIPKey software If you have not configured your GrIP controller with a GrIPKey set which you do by ...

Page 28: ...e when a game tries to access the joystick port directly If a GamePad Pro is attached and this situation occurs GCC will pop up a message instructing you to switch the pad s mode switch into GamePad Mode This option can occasionally cause problems when you are using a GrIPKey set to play a game in keyboard emulation If GCC tells you to switch to GamePad Mode while your GamePad Pro is configured wi...

Page 29: ...trollers in a control file called a keyset or set for each of your games While the GrIPKey software requires Windows 95 you can use the completed GrIPKey sets including all the included preconfigured sets with DOS games as well To start GrIPKey Double click the GrIPKey icon To program a GrIP controller s buttons 1 Look in your game s setup or manual for the keyboard commands used in the game 2 Cli...

Page 30: ...Key Keyboard Emulation Software Cont d 3 To enter the game s keyboard commands a Click the Add New Function button in the Keyset win dow The Function Configuration window opens b Type a description in the Function Description field Sample functions a new KeySet will be blank ...

Page 31: ...turbo fire effect d Select the Keystroke tab For a Normal mode entry enter a key or series of keys in the Press String field If you wish you can enter a second key or series of GrIPKey Keyboard Emulation Software Cont d Examples If you assign the keys A B and C to a Step mode button here is what will happen when you play the game Step Mode with Loop Button press Key 1 A 2 B 3 C 4 A 5 B and so on S...

Page 32: ...e Enter Step String dialog Repeat these steps for each game command in the Step series To move a line up or down in the Step dialog select the line and press the or button 4 Click OK then repeat step 3 for each game command that you want to assign to a button on your GrIP controller 5 When all the game s commands are entered in the Keyset window you can assign them to buttons on your GrIP controll...

Page 33: ...over top of a button on the controller image To edit a button double click on it to change the Function Configura tion or drag a new function from the Keyset window or from another button GrIPKey displays the type of controller that it detects when it polls the game port or MultiPort at startup unless the set was created for another controller To display a different device right click in an empty ...

Page 34: ...ttached GrIP controllers Note If you skip this step keyboard emulation will not work The Main Toolbar New Open Save Cut Copy Paste Print Keyboard Help Emulation On Off New Click on the New tool to open a new untitled GrIP control Keyset window Open Click on the Open tool to open an existing Keyset window Save Click on the Save tool to save the active set GrIPKey Keyboard Emulation Software Cont d ...

Page 35: ...to copy a function from one Keyset window to another Select a function in the active Keyset window then click on the Copy tool to copy the function to the Clipboard Use this command in conjunction with Paste Paste Click in the destination Keyset window then click on the Paste tool to paste the function from the Clipboard Print Click on the Print tool to print a reference chart of your button con f...

Page 36: ...and off using the GrIP Control Console task bar utility About Click on the About icon to check the version number of your GrIPKey software Help Click on the Help tool to start GrIPKey Help The Keyset Window The Keyset window allows you to develop a list of game functions and assign them to buttons on your GrIP controller You can create or open as many Keysets as you like You may wish to create sep...

Page 37: ...n window To open the Function Configu ration window choose Edit Add Function or click on the Add New Function button in the active Keyset window You can also open a Function Configura tion window for a specific button by double clicking on the button in the Controller window or by right clicking on the button selecting Properties GrIPKey Keyboard Emulation Software Cont d ...

Page 38: ... function in this field Comments If you like you can use this field to enter more descrip tive comments about the game command in this field Emulation Mode Select a mode for the func tion Normal Mode Pressing a button configured with this function in Normal mode will have exactly the same effect in the game as pressing the keys on the keyboard GrIPKey Keyboard Emulation Software Cont d ...

Page 39: ...demonstrates the difference be tween the results of pressing a button configured in Step mode with and without Loop Function Configuration Step string 1 A Step string 2 B Step string 3 C Step string 4 D Button Functions Step with Loop Step without Loop 1st button press A A 2nd button press B B 3rd button press C C GrIPKey Keyboard Emulation Software Cont d Step Mode Example Step Functions When you...

Page 40: ...continue to press the button Auto Repeat is not available with Step mode The Keystrokes Tab Function Configuration Window Normal Mode Entries Press String In this field you can enter a separate keystroke or keystrokes to be sent to the game when you press a button on the GrIP controller Release String In this field you can enter a separate keystroke or keystrokes to be sent to the game when you re...

Page 41: ...ly selected Step string Move Selected Step Up Moves the selected Step string up in the list Move Selected Step Down Moves the selected Step string down in the list Editing a Step String Double click on the step string to open the editing window Select the keystrokes that you want to change then press Delete to delete them or type new keys to replace them GrIPKey Keyboard Emulation Software Cont d ...

Page 42: ...nd direction controls on your GrIP controller by dragging them from the Keyset window to this Controller window There are two ways to open a Controller window Click the Controller buttons in the Keyset window to display a programming window for the controller attached to that port Choose a Pad from the View menu To Edit a Button Configuration Double click on a button in the Controller window or ri...

Page 43: ... it This unmaps the function from the button but leaves the function definition intact in the KeySet window To Unmap all Buttons Right click in an empty portion of the Controller window then select Unmap All from the pop up window to unmap all the functions from the buttons and direction controls in the active Controller window GrIPKey Keyboard Emulation Software Cont d ...

Page 44: ...in the Controller window and select the controller type you prefer GrIPKey Keyboard Emulation Software Cont d When you click on a Controller tool or choose View Pad GrIPKey displays the type of device that it found attached when it polled the game port or MultiPort at startup If no pad was attached when GrIPKey started it displays the pad type selected in the Options Preferences To change the type...

Page 45: ...Chapter Topics Book Topics GrIP User s Guide Chapter 5 GrIP Software The Menus File Menu GrIPKey Keyboard Emulation Software Cont d ...

Page 46: ...og box Close Closes the active set Save Saves the active set Save As Saves a copy of the active set with a new name that you specify Print Prints a reference chart of your button configuration Print Preview Allows you to view a preview of the reference chart on screen before you print Print Setup Allows you to select print options GrIPKey Keyboard Emulation Software Cont d ...

Page 47: ...er Topics Book Topics GrIP User s Guide Chapter 5 GrIP Software The Properties button brings up a screen where you can select addi tional paper and printer options GrIPKey Keyboard Emulation Software Cont d ...

Page 48: ...age type selections click the More Options button For the fastest printing and for printers with limited graphics support a Line Art option is available For a more realistic image select one of the Dithering options GrIPKey Keyboard Emulation Software Cont d Printer Properties ...

Page 49: ...ct Letter or Draft quality output from the Printer Quality dropdown box Configure GrIP Loads the settings in the active GrIPKey set into the GrIP driver Once you have selected this option the GrIP controllers buttons will func tion according to the GrIPKey set Unload Keyset Clears the configuration of the GrIP controller Exit Quits the program GrIPKey Keyboard Emulation Software Cont d ...

Page 50: ...t action Cut Allows you to move a function from one Keyset window to another Select a function in the active Keyset window then select Cut to copy the function to the Clipboard and remove it from the Keyset window Use this command in conjunction with Paste GrIPKey Keyboard Emulation Software Cont d ...

Page 51: ...ect Copy to copy the function to the Clipboard Use this command in conjunction with Paste Paste Click in the destination Keyset window then select Paste to paste the function from the Clipboard Add Function Opens a Function Configuration window that is not tied to a specific button Delete Function Deletes the selected function from the Keyset window GrIPKey Keyboard Emulation Software Cont d ...

Page 52: ...tion to display the Status Bar at the bottom of the screen By default this is selected Keystroke Viewer Select this option to open the Keystroke Viewer window to test your controller s configuration Then pick up your GrIP controller and press a button you should see the keystrokes configured to that button in the Viewer window GrIPKey Keyboard Emulation Software Cont d ...

Page 53: ...Chapter 5 GrIP Software Pads 1 4 Select these options to display programming windows for each of the connected controllers Options Menu Preferences Select Preferences to change the default controller type GrIPKey Keyboard Emulation Software Cont d ...

Page 54: ...on in the Keyset list 3 Pick up your GrIP controller and press the button where you would like that function 4 GrIPKey automatically selects the next function in the list Press the button where you would like the second function and continue through the end of the Keyset list Window Menu Use the options in the Window menu to select the window you want to be active and to arrange the open windows o...

Page 55: ...Software Help Menu Tip of the Day Displays a tip Help Topics Opens the GrIPKey Help file Select a topic from the Contents list Go To Gravis Home Page If you are connected to the Internet selecting this option will open GrIPKey Keyboard Emulation Software Cont d ...

Page 56: ... browser application and take you directly to the Ad vanced Gravis Home Page www gravis com About GrIPKey If you ever need to contact Gravis for technical support first select this option to check the version number of your GrIPKey software GrIPKey Keyboard Emulation Software Cont d ...

Page 57: ...a GrIPKey set into your GrIP controller using GKLOAD 1 In DOS change to your GRAVIS GRIP directory 2 Type GKLOAD setname Enter where setname is the name of a GrIPKey set If you return to Windows 95 after using GKLOAD you must disable keyboard emulation using GCC or GrIPKey Important Any time you use keyboard emulation whether you enable it from GrIPKey GKLOAD or GCC in order to use the your GrIP c...

Page 58: ... and game port Your GrIP controllers do not require GravUtil If they are working properly you don t need GravUtil To run GravUtil Double click the GravUtil icon in your Gravis program group To run the program from DOS change to your GRAVIS GRAVUTIL directory and type GRAVUTIL Enter To Test the GrIP Controller Select the GrIP button on GravUtil s main screen ...

Page 59: ...e Chapter 5 GrIP Software 1 Click on the appropriate controller button on GravUtil s main screen 2 Follow the instructions on screen to test the pad For detailed instructions press F1 or click on the Help button GravUtil Testing Software Cont d ...

Page 60: ...ows 95 joystick setup if it s a Windows 95 game To Test Your Game Port Click on the Test Gameport button on GravUtil s main screen and read the reports on your screen as GravUtil runs three tests on your game port If your game port fails any portion of the test press F1 for help and read the following section on game port conflicts Game Port Conflicts Erratic joystick behavior is often caused by c...

Page 61: ...ween the two circuits If your games are behaving erratically you may have a conflicting or malfunctioning game port Some cards multi I O cards for example have game card circuits but no external joystick connector It is the interface circuit that causes problems so you may have a conflict without actually having another visible joystick connector To correct a conflict remove or disable the conflic...

Page 62: ...use it rename the file as joy cpl Current Joystick Joystick Selections With Joystick 1 selected choose a controller from the dropdown list For the GrIP MultiPort choose Gravis GrIP The list includes all the standard Windows 95 controllers as well When you select Gravis GrIP as Joystick 1 Joysticks 2 4 are configured for Gravis GrIP at the same time This is a requirement of the GrIP driver Click Re...

Page 63: ...lick on the Test button Then press each button on the joystick or pad watch the corresponding blocks on the Joystick Properties sheet light up as you press each button Click OK when finished Note If you experience any problems with the calibration or button test click on the GravUtil button to run a more extensive testing program 4 When you are finished click OK to save your changes and close the ...

Page 64: ...t your game port and MultiPort further Note This option will not be available if you have not installed GravUtil from the Gravis software CD GrIPKey is the graphical keyboard emulation software for the MultiPort and other GrIP devices FCC Firebird Control Console is the keyboard emulation software for the Gravis Firebird 2 joystick if you do not have the Firebird 2 software installed on your compu...

Page 65: ...n t Work in a Game 15 Pin Joystick Won t Work with MultiPort MultiPort Stuck in GrIP Mode Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar ...

Page 66: ... exclamation mark button in GrIPKey Have you configured the MultiPort with a GrIPKey set You configure the MultiPort by selecting Configure GrIP from GrIPKey s File menu or by loading a set from the DOS prompt using GKLOAD Did you select Keyboard Only control in the game GrIPKey emulates standard keyboard controls If you turn on Keyboard Emulation and configure the MultiPort with a GrIPKey set DOS...

Page 67: ... Windows manual for help installing drivers If you are running a DOS based game from a Win 95 DOS box or in MS DOS Mode Sometimes DOS based games that support GrIP expect to find the MultiPort in the DOS default GamePad Emulation with the GrIP LED red In Windows 95 however the default is GrIP mode LED green Before you open a Windows 95 DOS box or drop to MS DOS mode press the MultiPort s Reset but...

Page 68: ...alling the GrIP software should restore this As I start my game the GrIP LED switches to green but there s no GrIP support once I start playing Your game port cable may be plugged in only partially Make sure it is plugged in securely GrIP Support Won t Work in a Game cont d ...

Page 69: ...s Thru Mode Make sure the Mode Selector is switched towards the two 15 pin Pass Thru connectors to allow your 15 pin controllers to work through the MultiPort Make sure that the green LED on the Pass Thru wing is lit Also make sure that you have selected the correct joystick description in your game s Setup Choose Joystick or a more specific description of your joystick not Gravis GrIP if you are ...

Page 70: ...d Emulation When you exit a GrIP compatible game the game software should switch the MultiPort back into GamePad Emulation automatically If your computer crashes in the middle of a game or if this instruction in the game has been altered or omitted your MultiPort may stick in GrIP Mode You can switch back to GamePad Emulation manually using the MultiPort s reset switch ...

Page 71: ...Gravis Français Garantie von Advanced Gravis Deutsch Garantia de Advanced Gravis Español Chapter 7 Technical Support Click on a Topic or click on the arrow at the bottom of the page to continue reading through the book Throughout this book you can click on green high lighted text to jump to a related topic To return click the Back button in the tool bar ...

Page 72: ... Technical Support Tips If only certain programs are affected read their manuals for information relating to joysticks and game cards Call from a phone near your computer so you can test suggestions and provide any additional information that may be required Please be prepared to provide the following information Name address and telephone number The name of the Gravis product Make and Model of yo...

Page 73: ...0800 2778 Belgium 0800 16778 Netherlands 31 36 536 4443 Denmark 800 17838 Norway 800 11335 Finland 9800 13228 Portugal 05 05313318 France 05 906053 Spain 900 993129 Germany 0130 810654 Sweden 020 795845 Hungary 00800 11727 Switzerland 155 8605 Ireland 1800 553168 UK 0800 894383 If your country is not listed please call either 604 431 1807 Canada or 31 36 536 4443 Netherlands Chapter 7 Technical Su...

Page 74: ... Canada gravis euronet nl Europe Internet File Server ftp gravis com CompuServe Go PCVENB area 14 Advanced Gravis BBS 604 431 5927 V32bis N81 Advanced Gravis Europe BBS 31 36 536 0379 V32bis N81 America On Line email Gravistec go keyword Gravis Chapter 7 Technical Support This Web site is the hub of Gravis online support network For the most current and detailed information and files look here ...

Page 75: ...warranty period All war ranty claims must be sent to GRAVIS do not return your MULTIPORT to the place of purchase In no event will GRAVIS be responsible for any indirect special incre mental consequential or similar damages or lost data or profits to you or any other person or entity regardless of the legal theory even if we have been advised of the possibility of such damage Some states do not al...

Page 76: ...mers 101 3750 North Fraser Way Burnaby B C V5J 5E9 Canada U S Customers 3140 Mercer Avenue Suite H Bellingham WA 98225 8446 USA Warranty Claim Instructions Carefully read the warranty section and provide a detailed description of the problem including the make and Model of your computer system and the name version and publisher of the software you are using The means of product shipment to GRAVIS ...

Page 77: ...used due to customs and importation require ments To avoid customs charges for warranty claims originating outside the U S or Canada please state on the customs documents that the joystick is being returned for warranty repair Include the following information Your name and address Home and business numbers Fax number if applicable A copy of your original sales bill A description of the problem Wa...

Page 78: ...VIS ne rapportez pas votre MULTIPORTau revendeur En aucun cas GRAVIS ne saurait être tenu responsable des dommages indirects spéciaux marginaux consécutifs ou similaires ou de la perte de données ou de bénéfices à votre compte ou celui d un tiers quelle que soit la théorie juridique pouvant s appliquer et même si nous avons été avertis de la possibilité d un tel dommage Certains États n autorisant...

Page 79: ...Advanced Gravis Computer Technology Clients canadiens et étrangers 101 3750 North Fraser Way Burnaby B C V5J 5E9 Canada Clients des États Unis 3140 Mercer Avenue Suite H Bellingham WA 98225 8446 États Unis Instructions pour faire valoir une rèclamation sous garantie Veuillez lire attentivement la section sur la garantie et fournir une description détaillée du problème en indiquant la marque et le ...

Page 80: ... l adresse canadienne à partir des États Unis seront renvoyées à l expéditeur en raison des réglementations d importation et de taxes douanières Pour les réclamations faites en dehors des États Unis ou du Canada veuillez préciser sur les formulaires des douanes que vous retournez pour réparation un produit sous garantie Vous éviterez ainsi des frais de douane Veuillez fournir les informations suiv...

Page 81: ...fälligen oder Folgeschäden bzw ähnlichen Schäden einschließlich Daten oder Vermögensverluste die Ihnen oder einer anderen Person oder juristischen Person entstehen unabhängig von der gültigen Rechtsauffassung selbst dann wenn GRAVIS von der Möglichkeit solcher Schäden in Kenntnis gesetzt wurde In einigen Ländern ist eine Haftungsbeschränkung oder der Ausschluß von Folgeschäden nicht erlaubt Daher ...

Page 82: ...uschen Kanadische und internationale Kunden 101 3750 North Fraser Way Burnaby B C V5J 5E9 Kanada Nordamerikanische Kunden USA 3140 Mercer Avenue Suite H Bellingham WA 98225 8446 USA Hinweise Zur Garantieabwicklung Lesen Sie den Abschnitt mit den Garantiebestimmungen sorgfältig durch und legen Sie beim Einreichen des Garantieanspruchs eine genaue Problembeschreibung bei Geben Sie dabei Marke und Mo...

Page 83: ...anadische Adresse geschickt werden werden aus Zollgründen abgewiesen und an den Absender zurückgeschickt Wenn Sie einen Garantieanspruch aus dem Ausland schicken geben Sie bitte auf dem Zollformular an daß Sie ein in Kanada hergestelltes Produkt aus Reparaturgründen im Rahmen der Gewährleistung an den Hersteller zurückschicken Geben Sie ferner folgende Informationen an Ihren Namen und Ihre Adresse...

Page 84: ...evuelva su MULTIPORT al lugar de adquisición GRAVIS no se responsabiliza por ningún daño o perjuicio indirecto especial incremental consecuente o similares o por la pérdida de datos o ganancias sufridas por el usuario o por cualquier otra persona o entidad independientemente de la teoría legal aun si GRAVIS hubiera recibido aviso sobre la posibilidad de tales daños y perjuicios Algunos estados de ...

Page 85: ...o devuelva el MULTIPORT con comprobante de adquisición y lo envíe con flete prepago a Advanced Gravis Computer Technology Ltd Clientes internacionales y canadienses 101 3750 North Fraser Way Burnaby BC V5J 5E9 Canadá Clientes de los Estados Unidos 3140 Mercer Avenue Suite H Bellingham WA 98225 8446 EE UU Instrucciones para reclamos de garantia Lea cuidadosamente la sección de la garantía y proporc...

Page 86: ...rtículos enviados a la dirección canadiense desde los Estados Unidos se devolverán al remitente debido a las regulaciones de importación aduaneras e impositivas Para evitar recargos aduaneros cuando el reclamo de garantía se origina fuera de los Estados Unidos o Canadá sírvase declarar en los documentos de aduana que el producto se devuelve para reparaciones bajo garantía Incluya la siguiente info...

Page 87: ...forward Click the Find button to search for a specific topic Click the Bookmarks button to view the complete Contents list In the Contents Bookmarks list click the triangles to view subtop ics and double click a topic to skip to that page in the guide Click the Thumbnails button to view small previews of each page Click the Page View button to return to the default view Click the Resize or Zoom bu...

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