GRASS VALLEY T2 Elite Service Manual Download Page 82 | Manualshive

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GRASS VALLEY T2 Elite Service Manual Download Page 82

82

T2 Elite 2/Pro 2/Express 2/Elite/Pro/Express Service Manual

May 16, 2016

Chapter 3 Troubleshooting Problems

2.5 inch removable SSD bay problems

The descriptions in this section only apply to T2 Elite/T2 Pro/T2 Express.

WARNING: Be sure to turn off the system and disconnect the power plug prior to

checking the cabling and connections inside the T2, or removing/replacing any

parts of the T2. Otherwise, electric shock or product failure may result.

The power switch and/
or power indicator LED
are not functioning.

The cable to the
motherboard is
disconnected or faulty.

Make sure that the motherboard and cables are
connected properly and there is no sign of
physical damage. Restart the T2. If the problem
persists, refer to

"Motherboard/BIOS startup" on

The power supply unit is
faulty.

Refer to

"Power supply problems" on page 80

The interconnect board is
faulty.

Replace the front USB group unit. Refer to

USB group unit removal" on page 110

.

The front USB port does
not connect properly.

The cable to the
motherboard is
disconnected or faulty.

Make sure that the motherboard and cables are
connected properly and there is no sign of
physical damage. Restart the T2. If the problem
persists, refer to

"Motherboard/BIOS startup" on

The interconnect board is
faulty.

Replace the front USB group unit. Refer to

USB group unit removal" on page 110

.

The front USB 3.0 board
of T2 Elite 2/T2 Pro 2/T2
Express 2 is faulty.

Refer to

"Front USB 3.0 board removal" on

to replace the front USB 3.0 board.

Problem

Possible Causes

Corrective Actions

There is no access to a
drive in the removable
SSD bay. This can be
accompanied by an error
message from the
Windows operating
system.

There is a problem with
the SSD currently
inserted in the drive, or
the drive bay itself is
faulty.

1. Unlock the lock switch and remove the SSD.

Insert it again and lock the lock switch. Watch
the drive lights turned on.

2. Try another SSD and watch the drive lights

turned on.

3. If the problem persists, inspect the power cable

and SATA cables and those connections.

4. If the problem persists, replace the 2.5 inch

removable SSD bay as explained in

removable SSD bay removal" on page 99

Problem

Possible Causes

Corrective Actions

!

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Summary of Contents for T2 Elite

Page 1: ...www grassvalley com T2 Elite 2 Pro 2 Express 2 T2 Elite Pro Express INTELLIGENT DIGITAL DISK RECORDER Service Manual F2811604051 May 2016 Version 2 3 0 ...

Page 2: ...gn patents issued and pending Additional information regarding Grass Valley USA LLC trademarks and other proprietary rights may be found at www grassvalley com Other trademarks and logos used in this document are either registered trademarks or trademarks of the manufacturers or vendors of the associated products such as Microsoft Windows operating system Windows Media player Internet Explorer int...

Page 3: ...board unit 21 XLR 6 unit 21 SATA card unit 21 Memory RAM 22 Fuse board unit 22 Front USB 3 0 board 22 USB 3 0 cable 22 PCI e USB 3 0 card 22 Rear USB 3 0 port 22 Media Card Reader Assy 22 Status indicators 23 Power LED 23 LAN port indicator codes 23 Chapter 2 Maintenance Procedures Cleaning the touch screen LCD 26 Starting and exiting the maintenance mode 26 Starting the maintenance mode 27 Exitin...

Page 4: ...edia card reader problems 83 Video problems 83 Audio problems 84 Timecode problems 84 Operational problems 85 System problems 85 Storage problems 86 Media File System problems 86 Media disk problems 86 Checking the storage system 88 Chapter 4 Removing and Replacing FRUs Precautions before operations 90 Required tools 90 Turning off the system and disconnecting the power cord from T2 90 Top cover f...

Page 5: ... Express 2 Elite Pro Express Service Manual 5 Rear fan 60 mm removal 126 I O board unit removal 128 SATA card unit removal 130 PCI e USB 3 0 card removal 131 USB 3 0 cable disconnection 135 Power supply unit removal 136 Index 141 ...

Page 6: ...6 T2 Elite 2 Pro 2 Express 2 Elite Pro Express Service Manual May 16 2016 Contents ...

Page 7: ...ls of the product ensure that the product is properly grounded Do Not Operate Without Covers To avoid electric shock or fire hazard do not operate this product with covers or panels removed Do Not Operate in Wet Damp Conditions To avoid electric shock do not operate this product in wet or damp conditions Do Not Operate in an Explosive Atmosphere To avoid injury or fire hazard do not operate this p...

Page 8: ...tatements identify conditions or practices that may result in damage to equipment or other property or which may cause equipment crucial to your business environment to become temporarily non operational Terms on the Product These terms may appear on the product DANGER indicates a personal injury hazard immediately accessible as one reads the marking WARNING indicates a personal injury hazard not ...

Page 9: ...ries should use nationally certified power cords and plugs to ensure safe operation of the product FCC Emission Control This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment ...

Page 10: ...ons 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation Safety Certification This product has been evaluated and meets the following Safety Certification Standards Standard Designed tested for compliance with IEC 60950 1 Information technology equipment Safety 2nd 2005 EN 60950 1 Inform...

Page 11: ...the Front Panel Mode using a mouse unless otherwise documented procedures for operations with the Workstation Mode are also the same as for the Front Panel Mode How this manual is organized This Service Manual consists of the following Chapter 1 Product Description Describes the key features system components locations and functions of the Field Replaceable Units FRUs and status indicators of the ...

Page 12: ...12 T2 Elite 2 Pro 2 Express 2 Elite Pro Express Service Manual May 16 2016 Finding Information ...

Page 13: ...ions on page 20 Touch screen LCD on page 20 JOG Shuttle knob on page 20 Button kit on page 20 Front USB group unit on page 20 Recovery UFD USB Flash Drive on page 20 Fan Center Rear on page 20 Power supply unit on page 20 2 5 inch removable SSD bay on page 21 SSD for the system on page 21 HDD SSD for data on page 21 I O board unit on page 21 XLR 6 unit on page 21 SATA card unit on page 21 Memory R...

Page 14: ... features a single record channel R1 and 2 play channels P1 P2 Hours of storage depends on the video compression settings selected The T2 includes a built in disk recorder application that tasks record edit play and create play Playlists The front panel includes the touch screen LCD and transport controls to allow easy operation with minimal external connections Refer to the T2 User Manual for oth...

Page 15: ...stem Front Subsystem Output Board Output Board USB 2 0 USB 2 0 USB 3 0 Card Interconnect Board Media Card Reader Assy HDD SSD for the data Partition V HDD for the data Partition V SATA 0 SATA 1 SATA 2 SATA 3 SATA 4 Removable SSD Bay UFD for recovery SSD for the system Partition C D PCI Express Bus Touchscreen Button kit JOG Shuttle From GPIO Board Keyboard Mouse PC monitor Frontpanel Controller Bo...

Page 16: ... panel 2 front panel T2 Elite 2 Pro 2 Express 2 only Codec Subsystem Codec Subsystem is composed of one Input board two Output boards and one GPIO board It is connected to the motherboard via the riser card These boards are interconnected For example the Input Output boards process the command from the GPIO board and synchronize the clocks on Output boards Codec Subsystem includes the following co...

Page 17: ...des the following components Interconnect board The interconnect board interconnects power switch power LED headphone jack volume dial two USB 2 0 ports Frontpanel Controller board This board has USB interface adjusts LCD backlight illuminated buttons and detects the touch screen illuminated buttons rotary encoder XLR board The XLR board provides XLR audio connectors Fuse board It provides power t...

Page 18: ...16 18 19 14 15 4 5 6 17 1 Top cover front 2 Top cover rear 3 SATA card unit Placed under the I O board unit 4 I O board unit 5 Center fan 80 mm 6 SSD for the system 7 2 5 inch removable SSD bay 8 Front USB group unit 9 Recovery UFD USB Flash Drive Mounted on the front USB group unit 10 Rear fan 60 mm 11 XLR 6 unit 12 Power supply unit 13 Center fan 92 mm 14 HDD SSD for data 15 Front panel 16 Butto...

Page 19: ...CI e USB 3 0 card Placed under the I O board unit 4 I O board unit 5 Center fan 80 mm 6 SSD for the system 7 Front USB 3 0 board 8 Media Card Reader Assy T2 Elite 2 only 9 Front USB group unit 10 Recovery UFD USB Flash Drive Mounted on the front USB group unit 11 Rear fan 60 mm 12 XLR 6 unit 13 Power supply unit 14 Center fan 92 mm 15 HDD SSD for data 16 Front panel 17 Button kit 18 Touch screen L...

Page 20: ... controls and JOG shuttle controls and a variable speed play control Refer to Button kit removal on page 116 for procedures Front USB group unit Front USB unit provides an Interconnect board a power switch a power on indicator a headphone jack volume control two USB 2 0 port Refer to Front USB group unit removal on page 110 for procedures Recovery UFD USB Flash Drive The recovery UFD contains reco...

Page 21: ...ves These 4 drives are recognized as one striped set The media stripe group appears as the V drive to the Windows operating system Refer to HDD SSD for data removal on page 94 for procedures I O board unit I O board unit consists of Input board Output board GPIO board and riser card It provides the majority of the T2 s media related input and output connectors on the rear panel This board hosts th...

Page 22: ...Pro 2 Express 2 is equipped with three USB 3 0 cables For replacement instructions refer to USB 3 0 cable disconnection on page 135 PCI e USB 3 0 card PCI e USB 3 0 card is equipped on T2 Elite 2 Pro 2 Express 2 PCI e USB 3 0 card includes USB 3 0 port x 3 and a power cable For replacement instructions refer to PCI e USB 3 0 card removal on page 131 Rear USB 3 0 port Rear USB 3 0 port is equipped ...

Page 23: ...cludes integrated status LEDs The LEDs oriented as follows The meanings of the LED states are described in the following table If the LAN is faulty you must replace the motherboard LED behavior Status Condition Off The power is set to Off and the T2 is not operational Green steady on The power is set to On and the T2 is operational LED Color LED state Status Condition Left Green Off LAN link is no...

Page 24: ...24 T2 Elite 2 Pro 2 Express 2 Elite Pro Express Service Manual May 16 2016 Chapter 1 Product Description ...

Page 25: ...Closing the Maintenance Tools on page 30 Media drive maintenance on page 31 Data maintenance on page 34 System related maintenance on page 40 Using the Windows desktop on page 44 Verifying building and rebuilding a RAID volume on page 44 Verifying the RAID volume on page 44 Building the RAID volume on page 47 Rebuilding the RAID volume for only the T2 Pro 2 Pro on page 54 Restoring to the factory ...

Page 26: ...he following startup modes normal and maintenance modes Start up your system in the appropriate mode depending on the purpose of use Normal mode The CommandCenter is launched automatically allowing you to perform operations such as recording playback or editing Maintenance mode The Maintenance Tools is launched automatically allowing you to perform maintenance operations of the T2 In the maintenan...

Page 27: ...hen click Maintenance 2 Touch the entry field on the password entry screen 3 Enter admin and touch OK 4 Touch OK 5 Touch Yes when the confirmation message is displayed The CommandCenter is closed and the system restarts in the maintenance mode Connect a mouse or keyboard if necessary After the restart the Maintenance Tools is launched automatically Forcing startup of the maintenance mode If you ca...

Page 28: ...he Maintenance Tools beforehand For more information refer to Launching the Maintenance Tools on page 30 1 In the Maintenance Tools main screen select CommandCenter under Next Boot Mode 2 Click Restart After the restart the CommandCenter is launched automatically Starting up the system without exiting the maintenance mode This section describes the procedure to restart your system in the maintenan...

Page 29: ...ut down You can exit the maintenance mode from the Maintenance Tools main screen to shut down the T2 NOTE If the Maintenance Tools is not running in the maintenance mode performing the normal shutdown operation from the Windows desktop will shut down your system The T2 will restart in the maintenance mode 1 In the Maintenance Tools main screen click Shutdown You can select the next boot mode Selec...

Page 30: ... log files on page 42 Date and Time on page 43 Launching the Maintenance Tools The Maintenance Tools is launched automatically when you start the maintenance mode This section describes the procedure to the launch the Maintenance Tools again when the Maintenance Tools is closed in the maintenance mode from the Windows desktop For more information on how to start the maintenance mode refer to Start...

Page 31: ...ols 1 In the Maintenance Tools main screen click X The Maintenance Tools is closed and the Windows desktop appears Media drive maintenance Media disk error checks You can scan the media disk to check it for any file system errors and bad sectors targeting the data drive V drive If any error is found the system attempts to fix the media disk 1 In the Maintenance Tools main screen click the Harddisk...

Page 32: ...system fixes errors automatically without scanning for bad sectors To abort a check in the middle of performing it click Abort 4 When you see the completion message click Close Check disk for Data Drive screen is closed Defragmentation of media disk You can defragment the media disk targeting the data drive V drive CAUTION Do not defragment the media disk of the T2 Elite 2 Elite model Defragmentat...

Page 33: ...16 T2 Elite 2 Pro 2 Express 2 Elite Pro Express Service Manual 33 Using the Maintenance Tools 1 In the Maintenance Tools main screen click the Harddisk tab 2 Click Defragment 3 Click either Analyze or Defragment ...

Page 34: ...en To abort a process in the middle of performing it click Abort 4 When you see the completion message click Close Defragment screen is closed Data maintenance Checking the data consistency You can check the consistency between the database information and the actual media files This allows you to list information or media files that exist in only either of them and to delete them NOTE Data in the...

Page 35: ...data consistency check begins and any inconsistent information is listed on the screen 4 Check the inconsistent information you want to delete and then click Exec Delete You can select all of the listed information by clicking Select All You can deselect all of the listed information by clicking Unselect All 5 Click Close Consistency Check screen is closed ...

Page 36: ... You can initialize the database the data drive V drive and the Config settings CAUTION Initializing your data will delete all of the current data You should back up your data beforehand as necessary 1 In the Maintenance Tools main screen click the Data tab 2 Click Initialize 3 Check the items you want to initialize under Target ...

Page 37: ...itialize the settings of Schedule Recording Schedule Recording function automatically starts capturing operation at a specified time and ends it at a specified time in the R1 live mode For more information refer to the T2 User Manual Multiple items can be selected 4 Click Initialize 5 Click Yes when the confirmation message is displayed The initialization is performed 6 When you see the completion...

Page 38: ...king Configuration will back up the Config settings Check Keyboard Shortcuts and Mouse Customize to back up the settings of the keyboard shortcuts and mouse customization Multiple items can be selected 5 Click Backup 6 Click Yes when the confirmation message is displayed The backup begins and the progress is displayed 7 When you see the completion message click OK A folder that stores an XML file ...

Page 39: ...n restore the data of your backed up database media files and Config settings CAUTION Restoring your data will delete all of the current data overwriting it with the source data for the restore 1 In the Maintenance Tools main screen click the Data tab 2 Click Restore 3 Click Select to specify the XML file created upon the backup ...

Page 40: ...ed under Restore Targets Uncheck any item that does not need to be restored 5 Click Restore 6 Click Yes when the confirmation message is displayed The restore begins 7 When you see the completion message click OK 8 Click Close Data Restore screen is closed System related maintenance Acquiring the system information You can acquire the system information of the Windows OS such as the hardware infor...

Page 41: ...pecify the destination to save the system information and a file name 4 Click Save The progress bar shows the status of the system information acquirement 5 When you see the completion message click OK A text format file containing the system information is created in the specified destination 6 Click Close System Information screen is closed ...

Page 42: ...porting log files You can export an operation log Windows OS internal event log database log and crash dumps message log 1 In the Maintenance Tools main screen click the System tab 2 Click Log Export 3 Check the log s you want to export under Export targets Checking Application logs will export an operation log ...

Page 43: ...Click Save The progress bar shows the exporting status 6 When you see the completion message click OK A ZIP file containing the log files is created in the specified destination 7 Click Close Log Export screen is closed NOTE You can check the operation log while the T2 is running in the workstation mode Click Option from the menu bar and then click Log J Show Log Once the Log Viewer screen appears...

Page 44: ...has a function to monitor the RAID volume and monitors it all the time while the CommandCenter is running If any problem occurs on the RAID volume the icon is displayed at the right of the screen for the Front Panel Mode or on the status bar of the Workstation Mode to notify that a part of the drive that configures the RAID volume is not recognized If multiple drives cannot be recognized and the R...

Page 45: ...NOTE A mouse must be connected to your T2 beforehand 1 Start up the T2 in the maintenance mode For more information refer to Starting the maintenance mode on page 27 2 In the Maintenance Tools main screen click the Harddisk tab and then click Intel R Rapid Storage Technology The Intel R Rapid Storage Technology is launched ...

Page 46: ... the left of the screen and for a failed drive Missing is shown In this example the drive 1 Port 1 is failed If there is any failed drive shut down the T2 as described in Exiting the maintenance mode to shut down on page 29 then replace the failed drive as described in HDD SSD for data removal on page 94 For the T2 Elite 2 Express 2 Elite Express build the RAID volume after the drive replacement a...

Page 47: ...escribes the procedure for the T2 Express as an example but the procedure for the T2 Elite 2 Express 2 Elite is the same NOTE A mouse and keyboard must be connected to your T2 beforehand 1 Start up the T2 in the maintenance mode For more information refer to Starting the maintenance mode on page 27 2 In the Maintenance Tools main screen click the Harddisk tab and then click Intel R Rapid Storage T...

Page 48: ...ay 16 2016 Chapter 2 Maintenance Procedures 3 Click the device with Internal disk in Storage System View at the right of the screen Check whether the replaced drive is recognized 4 Click the Data Type RAID 0 section in Storage System View at the right of the screen ...

Page 49: ... Express 2 Elite Pro Express Service Manual 49 Verifying building and rebuilding a RAID volume 5 Click Delete volume in Manage Volume at the left of the screen 6 Click Yes when the confirmation message is displayed 7 Click Create ...

Page 50: ...formance RAID 0 and click Next For the T2 Pro 2 Pro select Balanced performance and data protection RAID 10 9 Enter DATA in Name and check Disk on port 0 and Disk on port 1 in Select two to six disks and then click Next For the T2 Pro 2 Pro check Disk on port 0 Disk on port 1 Disk on port 2 and Disk on port 3 in Select two to six disks ...

Page 51: ...Pro 2 Express 2 Elite Pro Express Service Manual 51 Verifying building and rebuilding a RAID volume 10 Click Create Volume 11 Click OK 12 Confirm the RAID is rebuilt Rebuilding of the RAID is completed Next allocate the drive ...

Page 52: ...enance Tools main screen click the Harddisk tab and then click Disk Management 14 Check Disk 0 and select GPT GUID Partition Table and then click OK If the Initialize Disk dialog box does not appear click Disk 0 select Initialize Disk from the right click menu 15 Right click the unallocated space and click New Simple Volume ...

Page 53: ...Service Manual 53 Verifying building and rebuilding a RAID volume 16 Click Next 17 Enter the maximum value of the drive space in Simple volume size in MB and enter Next 18 Select Assign the following drive letter and select V from the list and then click Next ...

Page 54: ...for only the T2 Pro 2 Pro For the T2 Pro 2 Pro the drives with drive numbers 0 and 1 and the drives with drive numbers 2 and 3 are paired respectively which allows you to rebuild the RAID volume using another paired drive even if one of the paired drives fails This section describes the procedure to rebuild the RAID volume after drive replacement NOTE A mouse must be connected to your T2 beforehan...

Page 55: ...d rebuilding a RAID volume 1 Start up the T2 in the maintenance mode For more information refer to Starting the maintenance mode on page 27 2 In the Maintenance Tools main screen click the Harddisk tab and then click Intel R Rapid Storage Technology The Intel R Rapid Storage Technology is launched ...

Page 56: ...ess Service Manual May 16 2016 Chapter 2 Maintenance Procedures 3 Click the device with Internal disk in Storage System View at the right of the screen 4 Click Mark as spare for Usage Available in Manage Disk at the left of the screen 5 Click Yes ...

Page 57: ...and rebuilding a RAID volume The rebuild of the RAID drive begins The rebuild of the RAID takes about two hours for replacement of a HDD 500 GB 6 Click Status The rebuild progress appears 7 Confirm the rebuild is completed The device where the mark is displayed in Storage System View disappears ...

Page 58: ...ress Service Manual May 16 2016 Chapter 2 Maintenance Procedures 8 Click Manage 9 Click the device of the replaced drive number from Storage System View at the right of the screen Confirm Status is Normal in Manage Disk at the left of the screen ...

Page 59: ... recovery will initialize all of the data below You should back up your data to an external storage device beforehand as necessary Database Config settings Logs the operation log Windows OS internal event log database log and crash dumps The recovery procedure differs depending on the model For more information see the reference Recovery procedure for T2 Elite Pro Express on page 59 Recovery proce...

Page 60: ... 2 Elite Pro Express Service Manual May 16 2016 Chapter 2 Maintenance Procedures 4 When About Recover Tool screen is displayed click OK 5 Click Local and then click Disk J From Image Image file name to restore from screen appears ...

Page 61: ...storing to the factory default condition 6 Choose the drive F 3 1 RECOVERY NTFS drive that contains the recovery image 7 Select a GHO format file located directly under the F drive and then click Open Select local destination drive by clicking on the drive number screen appears ...

Page 62: ...then click OK Destination Drive Details screen appears CAUTION Be sure to select SSD for the system as the recovery destination as in the screen above If a wrong recovery destination is selected the system may not be able to be restored 9 Confirm that the value in the New Size for the D drive is larger than that of the Old Size for the D drive ...

Page 63: ...e 2 Pro 2 Express 2 Elite Pro Express Service Manual 63 Restoring to the factory default condition 10 Confirm that the value in the New Size for the E drive is larger than that of the Old Size for the E drive 11 Click OK ...

Page 64: ...ess 2 Elite Pro Express Service Manual May 16 2016 Chapter 2 Maintenance Procedures 12 Click Yes when the confirmation message is displayed The writing process of the recovery image is performed This process will take a while ...

Page 65: ...maintenance mode If you want to start up the T2 system in the normal mode switch to the normal mode after starting up the maintenance mode For detailed instructions refer to Restarting from the maintenance mode to the normal mode on page 28 NOTE It is recommended to initialize the data after the recovery is completed For detailed instructions refer to Initializing the data on page 36 NOTE Media fi...

Page 66: ...ite 2 make sure that no media is inserted in the media card reader NOTE Make sure that any device other than the keyboard and mouse is not connected to the USB port 2 When the POST screen appears hold down the F7 key on the keyboard The Boot Menu Please select boot device appears 3 Select the recovery UFD using the K or L key and then press the Enter key 4 On the TOP page press the 1 key and then ...

Page 67: ... 7 Press any key on the keyboard and restart the T2 The T2 will restart in the maintenance mode If you want to start up the T2 system in the normal mode switch to the normal mode after starting up the maintenance mode For detailed instructions refer to Restarting from the maintenance mode to the normal mode on page 28 NOTE It is recommended to initialize the data after the recovery is completed Fo...

Page 68: ...very page 69 Command prompt execution page 70 Disk formatting page 71 Starting up T2 Recovery Utility 1 Turn the T2 on Turn on the power switch of the front panel NOTE For T2 Elite 2 make sure that no media is inserted in the media card reader NOTE Make sure that any device other than the keyboard and mouse is not connected to the USB port 2 When the POST screen appears hold down the F7 key on the...

Page 69: ...t appears press any key on the keyboard T2 will shut down automatically Manual recovery You can select the recovery image and recovery destination manually to restore the factory default condition Normally follow the procedure Recovery procedure for T2 Elite 2 Pro 2 Express 2 on page 66 to restore the factory default condition 1 Start up T2 Recovery Utility For more information see Starting up T2 ...

Page 70: ...age 4 Perform steps 4 and later in Recovery procedure for T2 Elite Pro Express on page 59 CAUTION If recovery has been performed on the SSD HDD for data by accident try reformatting of the data disk For more information see Disk formatting on page 71 Executing command prompt 1 Start up T2 Recovery Utility For more information see Starting up T2 Recovery Utility on page 68 2 On the TOP page press t...

Page 71: ...keyboard A new window appears to allow various Windows command prompt operations To go back to the Advanced page execute the exit command Press the 4 key on the Advanced page to go back to the TOP page Disk formatting 1 Start up T2 Recovery Utility For more information see Starting up T2 Recovery Utility on page 68 2 On the TOP page press the 2 key and then press the Enter key on the keyboard ...

Page 72: ...age press one of the 1 to 3 keys and then press the Enter key on the keyboard The operations executed by the 1 to 3 keys are as follows 1 Displays the list of the disks of T2 You can see the status size volume letter and label of each disk 2 Executes quick formatting of the system drive Disk 1 3 Executes quick formatting of the data drive Disk 0 in the GPT format Press the 4 key on the Drive Utili...

Page 73: ...age 75 Mouse problems on page 76 Motherboard BIOS startup on page 76 Windows startup on page 78 T2 system startup on page 78 Thermal problems on page 78 I O board unit problems on page 79 Power supply problems on page 80 Front panel problems on page 80 Touch screen LCD and control buttons problems on page 80 Interconnect board problems on page 81 2 5 inch removable SSD bay problems on page 82 Medi...

Page 74: ...r the system monitor or other external equipment A quick check of all the cable connections can easily solve these problems Refer to the T2 User Manual for help with making connections Refer to the troubleshooting topic Checking external equipment on page 75 if you suspect a failure in a device connected to the T2 Shutdown restart problems If the T2 is inoperable due to a software error it can eff...

Page 75: ...A resolution BIOS settings have been tampered with Enter the BIOS setting menu And run Load Setup Default The T2 system settings have been tampered with Restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 59 The dual monitor cannot be used The monitor ports VGA DVI D cannot be connected simultaneously Exclusive use only Problem Possible Cause...

Page 76: ...re of the buttons on the mouse are clicked The mouse is faulty The motherboard level problem 1 Try another USB port 2 If the problem persists replace a mouse 3 If the problem persists the motherboard is faulty The T2 system settings have been tampered with Restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 59 Problem Possible Causes Correcti...

Page 77: ...g the or key on the keyboard and then press the Enter key 6 Select Boot Option 1 using the or key on the keyboard and then press the Enter key 7 Select the SSD for the system using the or key on the keyboard and then press the Enter key 8 Select Boot Option 2 using the or key on the keyboard and then press the Enter key 9 Select the recovery UFD using the or key on the keyboard and then press the ...

Page 78: ...up processes begin After the T2 logo appears CommandCenter is launched in the case of normal mode These startup processes will take about 50 seconds If the system does not startup correctly restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 59 Thermal problems WARNING Be sure to turn off the system and disconnect the power plug prior to chec...

Page 79: ...output 9 Repeat this procedure for each video and audio type If you get the expected results the I O board unit is good and any problems you are experiencing are due to some other cause If you get faulty results it indicates a problem with the I O board unit Investigate the problem further as described in the following table WARNING Be sure to turn off the system and disconnect the power plug prio...

Page 80: ... source is reliable The power cord is faulty Try another power cord The T2 is too hot The built in overtemperature protection can shut down the power supply Cool the T2 Refer to Thermal problems on page 78 The power supply unit is faulty This is indicated if the touch screen LCD and Power LED does not come on Replace the power supply unit Refer to Power supply unit removal on page 136 Problem Poss...

Page 81: ... broken Inspect the JOG Shuttle knob to confirm that there is a mechanical problem with the knob If so replace the JOG Shuttle knob Refer to Jog knob removal on page 109 or Shuttle knob removal on page 109 The control buttons operates not at all The control buttons or front board are broken 1 Make sure CommandCenter is up and running 2 When the control buttons do not operate with CommandCenter lau...

Page 82: ... the motherboard is disconnected or faulty Make sure that the motherboard and cables are connected properly and there is no sign of physical damage Restart the T2 If the problem persists refer to Motherboard BIOS startup on page 76 The interconnect board is faulty Replace the front USB group unit Refer to Front USB group unit removal on page 110 The front USB 3 0 board of T2 Elite 2 T2 Pro 2 T2 Ex...

Page 83: ...ia and watch the access light on the left of the card turned on 2 Try another media and watch the access light turned on 3 If the problem persists inspect the power cable and USB 3 0 cable and those connections 4 If the problem persists replace the Media Card Reader Assy as explained in Media Card Reader Assy removal on page 103 Problem Possible Causes Corrective Actions A channel displays black a...

Page 84: ...udio level is too low Audio level needs to be adjusted Adjust the P1 P2 channel or R1 channel audio level Increase the source audio input level in the workstation mode Audio level meters do not display the correct reference level used in my system Incorrect audio reference level Select the correct audio reference level R1 audio via the MONITOR port or the headphone jack has periodic noise Video in...

Page 85: ...p is corrupt Delete and re record the clip A clip can not be edited The clip is locked Unlock the clip Cannot load and play a list The playlist does not match current channel settings or the playlist is corrupt If the playlist appears grayed out it means it does not match current channel settings Check the video standard in the property of the source clip for each event in the playlist Compare pro...

Page 86: ...patterns 1 If the problem is only associated with a specific clip or clips delete the problem clips 2 If the problem persists run the Maintenance Tools and check disk error Refer to Media disk error checks on page 31 If the problem persists run the database consistency check Refer to Checking the data consistency on page 34 3 If the problem persists check the RAID status Refer to Verifying buildin...

Page 87: ...automatically executed if the T2 comes to an abnormal end such as if the main power fails or if you hold down the power switch toterminate the T2 forcefully when used the T2 last time Wait until the RAID rebuild completes until 100 appears on the screen Degraded or Failed appears in Status on the BIOS screen during T2 startup The icon appears at the right of the screen for the Front Panel Mode or ...

Page 88: ...y in Windows This occurs when activities on the Windows operating system over tax the capabilities of the motherboard processor This commonly happens when unsupported software has been installed that competes with the T2 applications Virus scanners and screen savers can cause this type of problem since they can start automatically and consume system resources Disk faults This occurs when a media d...

Page 89: ...edia Card Reader Assy removal on page 103 Fuse board unit removal on page 105 Front panel removal on page 107 Jog knob removal on page 109 Shuttle knob removal on page 109 Front USB group unit removal on page 110 Recovery UFD USB Flash Drive removal on page 112 Touch screen LCD removal on page 113 Button kit removal on page 116 Memory RAM removal on page 119 XLR 6 unit removal on page 120 Rear USB...

Page 90: ...s are supported Do not install any non Grass Valley parts NOTE Do not discard any parts such as screws metal supports or frames WARNING Be sure to turn off the system and disconnect the power cord from the T2 prior to removing or replacing any parts Otherwise electric shock or product failure may result WARNING When you replace the parts of the T2 be sure to use exactly the same screws as were ori...

Page 91: ...before operations 1 Turn off the system with the main power switch 2 Remove the power cord cover 1 Remove two screws with springs and small washers 2 Remove the power cord cover CAUTION When removing the power cord cover do not loosen any screws of the power supply unit fan by mistake 1 2 ...

Page 92: ...o removing or replacing any parts For detailed instructions see Turning off the system and disconnecting the power cord from T2 on page 90 CAUTION Be sure to read Precautions before operations on page 90 prior to removing or replacing any T2 parts 1 Remove the top cover front 1 Remove the flat screw black NOTE Ensure that the screw type is correct when you install the flat screw black 2 Slide the ...

Page 93: ...old the slit and open the cover in the direction of the arrow Top cover rear removal 1 Remove the top cover front For more information see Top cover front removal on page 92 2 Remove the top cover rear 1 Remove four screws with springs and large washers on the rear side 2 Remove the top cover rear 2 1 ...

Page 94: ...D for data removal This section describes the procedure to remove the HDD or SSD for data The T2 Elite 2 Elite has two SSDs the T2 Pro 2 Pro has four HDDs and the T2 Express 2 Express has two HDDs 1 Remove the top cover front For more information see Top cover front removal on page 92 2 Remove two HDD unit fixing screws ...

Page 95: ...the HDD or SSD unit place it onto the a part in the illustration and insert it to the b part NOTE When you install the HDD or SSD unit onto the T2 insert the rubber foot on the bottom of the HDD or SSD unit into the c part of the T2 body and then insert it into the b part in the illustration of step 3 a b c ...

Page 96: ...ive numbers for the T2 Pro 2 Pro are 1 2 3 and 4 from the top For the T2 Elite 2 Elite and the T2 Express 2 Express 1 and 2 from the top The following illustration describes the procedure of the HDD in the drive number 1 The procedure for removing other drives is the same 2 Remove the HDD or SSD from the HDD or SSD unit 5 Remove the HDD or SSD from the storage mount frame 1 Remove four round screw...

Page 97: ...SSD for the system removal 1 Remove the top cover front For more information see Top cover front removal on page 92 2 Remove two cable clips 3 Disconnect the cables 1 Disconnect the power cable while holding the latch 2 Disconnect the SATA cable while holding the latch The cable is labeled as SYSTEM 1 2 ...

Page 98: ...the SSD for the system from the T2 1 Remove two screws with springs and small washers 2 Remove the system SSD support frame in the direction of the arrow 5 Remove the SSD for the system from the support frame 1 Remove four screws with springs and large washers 2 Remove the SSD for the system from the support frame 1 2 1 2 ...

Page 99: ...SD bay is equipped on T2 Elite Pro Express 1 Perform the procedure in SSD for the system removal on page 97 up to step 4 2 Disconnect the cables 1 Disconnect the power cable while holding the latch 2 Disconnect the SATA cable while holding the latch The cable is labeled as SATA0 3 Disconnect the SATA cable while holding the latch The cable is labeled as SATA1 1 2 3 ...

Page 100: ...ress Service Manual May 16 2016 Chapter 4 Removing and Replacing FRUs 3 Remove the 2 5 inch removable SSD bay from the T2 1 Remove two screws with springs and small washers 2 Remove the 2 5 inch removable SSD bay in the direction of the arrow 2 1 ...

Page 101: ...ss 2 Elite Pro Express Service Manual 101 2 5 inch removable SSD bay removal 4 Remove the 2 5 inch removable SSD bay from the support frame 1 Remove four round screws 2 Remove the 2 5 inch removable SSD bay from the support frame 2 1 1 ...

Page 102: ...edure up to step 4 2 Remove the front panel For more information see Front panel removal on page 107 3 Disconnect the cables 1 Remove the cable clip and then disconnect the USB 3 0 cable The cable is labeled as USB 1 2 Remove the cable clip and then disconnect the USB 3 0 cable The cable is labeled as USB 2 4 Remove the front USB 3 0 board 1 Remove three screws with external toothed washers 2 Remo...

Page 103: ...ader Assy is equipped on T2 Elite 2 1 In SSD for the system removal on page 97 perform the procedure up to step 3 2 Remove Media Card Reader Assy from T2 1 Remove two screws with springs and small washers 2 Remove the media card reader in the direction of the arrow It is not necessary to remove SSD for the system front USB 3 0 board and the cables 2 1 ...

Page 104: ... the media card reader 1 Remove four screws with springs and small washers 2 Remove the stay in the direction of the arrow The stay includes SSD for the system and front USB 3 0 board 4 Disconnect the cables 1 Remove the cable clip and then disconnect the USB 3 0 cable The cable is labeled as USB 3 2 Disconnect the power cable 1 2 1 1 2 ...

Page 105: ...e SSD bay and SSD for the system 1 Disconnect the power cable connected to the 2 5 inch removable SSD bay while holding the latch 2 Disconnect the SATA cable connected to the 2 5 inch removable SSD bay while holding the latch The cable is labeled as SATA0 3 Disconnect the SATA cable connected to the 2 5 inch removable SSD bay while holding the latch The cable is labeled as SATA1 4 Remove two screw...

Page 106: ...ur power sockets 2 Disconnect the power cable large 3 Remove four screws with toothed washers 4 Remove the fuse board unit from the T2 in the direction of the arrow For T2 Elite 2 Pro 2 Express 2 1 Remove the upper stay of the fuse board unit For T2 Elite 2 see steps 1 to 3 in Media Card Reader Assy removal on page 103 For T2 Pro 2 Express 2 see steps 1 to 2 in Media Card Reader Assy removal on pa...

Page 107: ...ont For more information see Top cover front removal on page 92 2 Remove the front panel 1 Remove three screws with large washers black on the top side of the front panel 2 Remove two binding screws black on the lower side of the front panel 3 Remove a screw with a toothed washer on the bottom side of the front panel inside of the unit 1 2 3 ...

Page 108: ...4 Removing and Replacing FRUs 4 Remove the Jog Shuttle knob 5 Remove the front panel in the direction of the arrow while keeping it straight up NOTE When you install the front panel let the a part touch the bottom of the T2 and then insert the b part into the hole of the frame 4 5 a b ...

Page 109: ...ou install the jog knob and the shuttle knob insert them so that the a parts are aligned Jog knob removal For instructions on how to remove the jog knob see Front panel removal on page 107 Shuttle knob removal For instructions on how to remove the shuttle knob refer to Front panel removal on page 107 a a ...

Page 110: ...hers on the both edges of the front side of the front USB group unit 2 Remove the USB group unit from the T2 in the direction of the arrow 3 Disconnect the cables 1 Disconnect the power switch cable 2 Disconnect the USB cable black 3 Disconnect the USB cable white 4 Disconnect the audio cable 5 Cut off the cable ties with nippers and then remove the recovery UFD NOTE When you install the recovery ...

Page 111: ...1 Front USB group unit removal NOTE When connecting the audio cable to the board of the front USB group unit confirm that the audio cable connector has a black grounding cable a 4 Remove two screws with springs and small washers on the front side of the front USB group unit a ...

Page 112: ...y UFD USB Flash Drive removal 1 Perform the procedure in Front USB group unit removal on page 110 up to step 2 2 Cut off the cable ties with nippers and then remove the recovery UFD NOTE When you install the recovery UFD insert the cable ties from the holes on the board install the UFD and then fix it with the cable ties ...

Page 113: ...pull it out from the T2 with the button kit attached 2 Disconnect the ribbon cable NOTE When you connect the ribbon cable to the button kit connect it so that the signal surface faces the back side 3 Remove the screw with a spring and small washer that secures the ground cable and then disconnect the LCD cable NOTE When you connect the LCD cable to the touch screen LCD connect it paying attention ...

Page 114: ...the right and left of the button kit to the a parts of the T2 and insert the upper tab to the b part 3 Remove the touch screen LCD from the button kit 1 Remove four screws with springs and small washers 2 Remove the support frame and the LCD mask sheet attached to the touch screen LCD NOTE When you attach the support frame be sure to attach it with the upper lower right and left sides are correctl...

Page 115: ...ite 2 Pro 2 Express 2 Elite Pro Express Service Manual 115 Touch screen LCD removal NOTE When you install the touch screen LCD to the button kit insert the ribbon cable into the slit on the upper part of the button kit ...

Page 116: ...uch screen LCD attached 2 Disconnect the ribbon cable NOTE When you connect the ribbon cable to the button kit connect it so that the signal surface faces the back side 3 Remove the screw with a spring and small washer that secures the ground cable and then disconnect the LCD cable NOTE When you connect the LCD cable to the touch screen LCD connect it paying attention to the orientation of the con...

Page 117: ...Button kit removal NOTE When you install the button kit to the T2 with the touch screen LCD attached insert the prongs on the right and left of the button kit to the a parts of the T2 and insert the upper tab to the b part 3 Remove the cable clips and disconnect the cable a a b ...

Page 118: ...our screws with springs and small washers 2 Remove the button kit from the touch screen LCD NOTE When you attach the touch screen LCD to the button kit be sure to attach it with the upper lower right and left sides are correctly aligned NOTE When you install the touch screen LCD to the button kit insert the ribbon cable into the slit on the upper part of the button kit 1 2 ...

Page 119: ...ve the top cover rear For more information see Top cover rear removal on page 93 2 Remove the memory RAM from the T2 1 Push and open the levers outward on both sides at the same time to remove the memory RAM from the slot NOTE When you install a memory RAM insert it perpendicular to the slot until it clicks into place 1 ...

Page 120: ...ver rear removal on page 93 2 Remove the XLR 6 unit from the T2 1 Remove 12 round screws small 2 Push the tabs stamped as PUSH and remove the XLR 6 unit from the T2 in the direction of the arrow 3 Disconnect the rear balanced audio cable while pressing down both sides of the connector NOTE When installing the XLR 6 unit to the T2 insert the tabs stamped as PUSH and then install it 3 1 2 2 3 ...

Page 121: ...removal Rear USB 3 0 port is equipped on T2 Elite 2 Pro 2 Express 2 1 Remove the top cover rear side For more information see Top cover rear removal on page 93 2 Remove the rear USB 3 0 port from T2 1 Remove two round screws 2 With the USB 3 0 cable connected remove the rear USB 3 0 port in the direction of the arrow 1 2 ...

Page 122: ...122 T2 Elite 2 Pro 2 Express 2 Elite Pro Express Service Manual May 16 2016 Chapter 4 Removing and Replacing FRUs 3 Disconnect the USB 3 0 cable The cable is labeled as USB 4 ...

Page 123: ...r more information see Top cover rear removal on page 93 2 Remove the center fan from the T2 1 Remove eight screws with springs and small washers that secures the fan bracket 2 Remove two HDD unit fixing screws on the HDD SSD for data 3 Lift up the HDD SSD for data in the direction of the arrow and remove the center fan in the direction of the arrow 1 2 3 ...

Page 124: ...le of the center fan 80 mm from the power socket 2 Disconnect the power cable of the center fan 92 mm from the power socket 4 Remove the center fan from the fan bracket 1 Remove the tapping screws 2 Remove the center fan in the direction of the arrow NOTE When you install the fan to the fan bracket place the fan so that its labeled surface faces the front side 1 2 1 2 ...

Page 125: ...val 1 Perform the procedure in Center fan 92 mm removal on page 123 up to step 3 2 Remove the center fan from the fan bracket 1 Remove the tapping screws 2 Remove the center fan in the direction of the arrow NOTE When you install the fan to the fan bracket place the fan so that its labeled surface faces the front side 1 2 ...

Page 126: ...val 1 Remove the top cover rear For more information see Top cover rear removal on page 93 2 Remove the rear beam 1 Open the cable clips two pieces in the direction of the arrow and remove the power cable and rear balanced audio cable from the cable clips 2 Remove two screws with springs and small washers 3 Remove the rear beam 1 2 3 ...

Page 127: ...ear fan 60 mm removal 3 Remove the rear fan from the T2 1 Disconnect the power cable from the power socket 2 Remove the tapping screws 3 Remove the rear fan in the direction of the arrow NOTE When you install the fan place it so that its labeled side touches the rear panel 1 2 3 ...

Page 128: ... 60 mm removal on page 126 up to step 2 2 Remove the I O board unit from the T2 1 Remove a screw with a spring and small washer 2 Remove three screws with springs and large washers on the rear side 3 Remove the round screw black on the rear side 4 Disconnect the power cable 5 Disconnect the signal cable 6 Remove the I O board unit in the direction of the arrow 2 3 1 6 4 5 ...

Page 129: ...d unit removal NOTE When you install the I O board unit onto the T2 insert it into the PCI Express 4 slot and the slit a 3 Disconnect the cables 1 Disconnect the audio cable front headphone 2 Disconnect the rear balanced audio cable while pressing down both sides of the connector a 1 2 ...

Page 130: ...hone route it from the outside of the I O board unit upper left of the preceding illustration To connect the rear balanced audio cable route it through the gap between the frames upper left of the preceding illustration SATA card unit removal SATA card unit is equipped on T2 Elite Pro Express 1 Perform the procedure in I O board unit removal on page 128 up to step 2 It is not necessary to disconne...

Page 131: ...from the PCI slot 3 Disconnect the SATA cable while holding the latch The cable is labeled as P1 4 Disconnect the SATA cable while holding the latch The cable is labeled as P2 PCI e USB 3 0 card removal PCI e USB 3 0 card is equipped on T2 Elite 2 Pro 2 Express 2 1 Perform the procedure for I O board unit removal on page 128 up to step 2 It is not necessary to disconnect the cables connected to th...

Page 132: ...nnect the USB 3 0 cable For T2 Elite 2 disconnect three of them The cables are labeled as USB 3 USB 2 and USB 1 from the top For T2 Pro 2 Express 2 disconnect two of them The cables are labeled as USB 2 and USB 1 from the top 2 Remove the cable clip 3 Disconnect the USB 3 0 cable The cable is labeled as USB 4 4 Disconnect the power cable 1 2 3 4 ...

Page 133: ... PCI e USB 3 0 card removal 3 Remove the PCI e USB 3 0 card from T2 1 Remove two screws with springs and small washers 2 Remove the PCI e USB 3 0 card in the direction of the arrow NOTE When you install the PCI e USB 3 0 card onto T2 insert it into the PCI Express x1 slot 1 2 ...

Page 134: ...Pro Express Service Manual May 16 2016 Chapter 4 Removing and Replacing FRUs 4 Remove the PCI e USB 3 0 card from the stay 1 Remove two screws with external toothed washers 2 Remove the PCI e USB 3 0 card in the direction of the arrow 1 2 ...

Page 135: ... Perform the procedure for PCI e USB 3 0 card removal on page 131 up to step 2 3 2 Perform steps 2 and 3 in Rear USB 3 0 port removal on page 121 3 Perform steps 2 to 4 in Front USB 3 0 board removal on page 102 4 For T2 Elite 2 perform the procedure for Media Card Reader Assy removal on page 103 through steps 3 to 4 1 USB 4 USB 4 USB 1 USB 2 USB 3 USB 3 USB 1 USB 2 Rear side Front side Rear USB 3...

Page 136: ...r 4 Removing and Replacing FRUs Power supply unit removal 1 Perform the procedure in Rear fan 60 mm removal on page 126 up to step 2 2 Open the cable clips three pieces in the direction of the arrow and remove the three power cables and rear balanced audio cable from the cable clips ...

Page 137: ...unit from the T2 1 Remove two screws with springs and large washers on the rear side 2 Remove three screws with springs and small washers 3 Remove the power supply unit in the direction of the arrow 4 Disconnect the 24 pin power connector 5 Disconnect the 10 pin power connector 6 Disconnect the 8 pin power connector 4 5 6 1 2 3 ...

Page 138: ...Pro Express Service Manual May 16 2016 Chapter 4 Removing and Replacing FRUs 4 Remove the power supply unit from the mount frame 1 Remove six screws with springs and large washers that secures the mount frame 2 Remove the mount frame 2 1 1 ...

Page 139: ...xpress Service Manual 139 Power supply unit removal 5 Remove the power supply unit from the rear support frame 1 Remove four screws with springs and large washers that secures the support frame 2 Remove the support frame from the power supply unit 1 2 ...

Page 140: ...140 T2 Elite 2 Pro 2 Express 2 Elite Pro Express Service Manual May 16 2016 Chapter 4 Removing and Replacing FRUs ...

Page 141: ...tenance 34 Restore 39 Database Troubleshooting 86 Defragmentation 32 Disks Defragmentation 32 Error check 31 Troubleshooting 88 E EMC Directive 1 2 Class A Warning 10 External equipment Troubleshooting 75 F Fan Description 20 Replacement procedure 123 125 126 Troubleshooting 78 FCC Emission Control and Limits 9 10 Field Replaceable Units FRU 90 Front panel Attachment and removal 107 Front Subsyste...

Page 142: ...oting 83 Media Card Reader Assy Description 22 Replacement procedure 103 Media disk Maintenance 31 Replacement procedure of HDD for data 94 Replacement procedure of SSD for data 94 Troubleshooting 86 Media file system Troubleshooting 86 Memory RAM Description 22 Replacement procedure 119 Motherboard Startup 76 Mouse Troubleshooting 76 N Normal mode 26 O Operation Troubleshooting 85 Output board De...

Page 143: ...eplacement procedure 94 SSD for the system Description 21 Replacement procedure 97 Troubleshooting 86 Status indicators 23 Storage system Troubleshooting 88 Stripe group 21 System Description 15 Information 40 Maintenance 40 Startup 78 Troubleshooting 85 T Temperature Troubleshooting 78 Tests I O board unit 79 Timecode Troubleshooting 84 Top cover Attachment and removal 92 93 Touch screen LCD Clea...

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