
33
12. Troubleshooting
List of Error Messages
The following list describes error messages that may appear in the controller and actions to
be taken.
If a problem cannot be solved, contact "Customer Service Contact".
Error message
Action
Reference
"Communication with the plotter
could not be established.
Please confirm that the plotter is
connected correctly and that it
has been turned on."
Make sure that the cable is
connected properly.
Make sure that the plotter is
powered on.
Chapter 1: Product Summary
in CE6000 User's Manual,
Chapter 2: Preparing to Cut in
CE6000 User's Manual
"Cannot communicate with the
plotter. Turn off the plotter's
power switch, and then turn it on
again."
Turn off the plotter's power
switch, and then turn it on
again.
Chapter 2: Preparing to Cut in
CE6000 User's Manual
"GITKPRNP.DLL could not be
found, and so the Cutting Plotter
Controller for CE6000 could not
be started. Please reboot your
computer or reinstall the Cutting
Plotter Controller for CE6000."
Reboot you computer.
If the problem still exists,
uninstall and then re-install
the Cutting Plotter Controller
for CE6000 .
"Uninstalling the Controller"
on page 33
"The GITKPRNP.DLL functions
could not be found, and so the
Cutting Plotter Controller for
CE6000 could not be started.
Please reboot your computer
or re-install the Cutting Plotter
Controller for CE6000."
Reboot you computer.
If the problem still exists,
uninstall and then re-install
the Cutting Plotter Controller
for CE6000 .
"Uninstalling the Controller"
on page 33
"Registration mark reading has
failed. Confirm that the Mark
Distance set is correct.
Confirm that the Mark Type set is
correct."
Check the settings in
[Registration Marks]. Make
sure that the media is loaded
properly.
7. ARMS Setting [ARMS]
(page 23)
Chapter 2: Preparing to Cut in
CE6000 User's Manual
"Did not read the registration
marks. The print and cut
positions may not line up. Cut
anyway?"
Read the registration marks
before cutting when you cut
printed material.
If you are not using
registration marks, set
[Registration Marks] to off.
7. ARMS Setting [ARMS]
(page 23)
Chapter 5: ARMS (Advanced
Registration Mark Sensing
System) in CE6000 User's
Manual
Uninstalling the Controller
Try to reboot your computer when the controller does not work properly.
If it the problem persists, uninstall it by following the procedure below and re-install it
properly.
For more information on how to install the controller, see "Setup Manual".
1. Stop the controller if it is running.
2. From the Start menu, open the Control Panel.
3. Click on [Program].
4. Click on [Programs and Features].
5. Select [Cutting Plotter Controller for CE6000] and click on [Uninstall].
6. Complete the uninstall by following the instructions on the screen.