CE5000-UM-251-9370 9-2
9 TROUBLESHOOTING
9.2 Media Loading Operations
Symptom
Verification item
Solution
The media drops to the
front of the plotter.
(1) Is the front edge of the media
curled?
Yes ....Replace the media.
No .....Verify item (2).
(2) Is the front media sensor dirty? Yes ....Clean the front media sensor.
No .....Verify item (3).
(3) Is the front media sensor cable
securely connected to the main
board and the sensor?
Yes ....Replace the front media sensor.
No .....Connect the cable securely.
The media drops to the
rear of the plotter.
(1) Is the rear edge of the media
curled?
Yes ....Replace the media.
No .....Verify item (2).
(2) Is the rear media sensor dirty?
Yes ....Clean the rear media sensor.
No .....Verify item (3).
(3) Is the rear media sensor cable
securely connected to the main
board and the sensor?
Yes ....Replace the rear media sensor.
No .....Connect the cable securely.
The plotter displays
“LOAD MEDIA!” when
media has been loaded.
(1) Does the cam sensor plate block
the cam sensor?
Yes ....Check the cam sensor plate and
attach it at the correct position.
No .....Verify item (2).
(2) Is the cam sensor cable securely
connected to the main board and
the sensor?
No .....Connect the cable securely.
Yes ....Replace the cam sensor board.
The plotter can’t
recognize the Y direction
of the media size.
(1) Is there any dust on the push
roller sensor?
Yes ....Clean the push roller sensor.
No .....Verify item (2).
(2) Is the push roller sensor flexible
cable securely connected to
each connector?
Yes ....Replace the push roller sensor.
No .....Connect the cable securely.
The plotter can’t
recognize the X direction
of the media size.
(1) Is there any dust on the front
media sensor and the rear media
sensor?
Yes ....Clean the front media sensor and
the rear media sensor.
No .....Verify item (2).
(2) Are the front media sensor and
the rear media sensor cables
securely connected to each
connector?
No .....Connect the cables securely.
Yes ....Replace the sensor(s).
The media is fed at an
angle.
(1) Are the push rollers worn down? Yes ....Replace the push roller(s).
No .....Verify item (2).
(2) Is there anything on the drive
roller?
Yes ....Clean the drive roller with a brush.
No .....Verify item (3).
(3) Do the push rollers have the
correct pressure?
No .....Replace the push roller spring(s).
Yes ....Verify item (4).
(4) Is the drive roller worn down?
Yes ....Replace the drive roller.
No .....Verify item (5).
(5) Is the drive roller attached
correctly?
Yes ....Replace the bearing of the drive
roller.
No .....Attach the drive roller correctly.
