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Series 330 Vacuum Gauge Controller
Instruction Manual - 330004 - Rev. 02
Chapter 8
8
Service and Maintenance
8.1 Service Guidelines
If a qualified service person makes repairs at the component level, repairs properly made with
equivalent electronic parts and rosin core solder do not void the warranty.
If the product requires service, contact our Customer Service Department at 1-800-776-6543 for
troubleshooting help over the phone. Other phone numbers are published on the front and back
covers, and below. For Global Customer Support, go to www.brooks.com, click on Contact Us,
then click on Global Offices to locate the Brooks Automation office nearest you.
If the product must be returned for service, request a Return Authorization (RA) from Brooks
Automation / Granville-Phillips. Do not return products without first obtaining an RA. In some cases
a hazardous materials document may be required. The Brooks Automation / Granville-Phillips
Customer Service Representative will advise you if the hazardous materials document is required.
When returning equipment to Brooks Automation / Granville-Phillips, be sure to package the
products to prevent shipping damage. Circuit boards and modules must be handled using proper
anti-static protection methods and must be packaged in anti-static packaging. Brooks Automation /
Granville-Phillips will supply return packaging materials at no charge upon request. Shipping
damage on returned products as a result of inadequate packaging is the Buyer's responsibility.
Before you return the module, obtain an RA number by contacting Granville-Phillips customer
service:
• Phone
1-303-652-4400
or
1-800-776-6543
within the USA.
• Phone
1-800-367-4887
24 hours per day, 7 days per week within the USA.
• For Global Customer Support, go to www.brooks.com, click on Contact Us, then click on Global
Offices to locate the Brooks Automation office nearest you.
Because the 330 Vacuum Gauge Controller contains static-sensitive electronic parts, the following
precautions must be followed when troubleshooting:
• Use a grounded, conductive work surface. Wear a high impedance ground strap for personal
protection.
• Use conductive or static dissipative envelopes to store or ship static sensitive devices or printed
circuit boards.
• Do not operate the product with static sensitive devices or other components removed from the
product.
• Do not handle static sensitive devices more than absolutely necessary, and only when wearing a
ground strap.
• Do not use an ohmmeter for troubleshooting MOS circuits. Rely on voltage measurements.
• Use a grounded, electrostatic discharge safe soldering iron.
Summary of Contents for Series 330
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