Grandstream Networks UCM6510, User Manual

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UCM6510 IP PBX User Manual
Version 1.0.20.31

Queue Chairman - User appointed by Super Admin to monitor and manage an assigned queue
extension via Switchboard. The Queue Chairman can log into the UCM user portal with his extension
number
and assigned user password. To access the Switchboard, click on “
Value-
added Features”
in
the side menu and click on “ Call Queue”.
In the image below, User 1012 is the Queue Chairman
appointed to manage Queue Extension 6500 and can see all the agents of the queue in the
Switchboard.

Queue Agent - User appointed by Super Admin to be a member of a queue extension. A queue agent
can log into the UCM user portal with his extension number and assigned user password. To access
the Switchboard, click on “
Value-ad
ded Features” in the side menu and click on “ Call Queue”
. However,
a queue agent can view and manage only his own calls and statistics, but not other agents’ in the queue
extension. In the image below, User 1000 is a queue agent and can see only his own information in the
Switchboard.
Figure 199: Queue Agent