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UCM6xxx Voicemail service Guide

INTRODUCTION

Voicemail is a centralized service used in businesses for sending, storing and retrieving audio messages.

When a user is busy or not available, the caller will listen to a prompt message that contains instructions to

leave a voice message to the callee so that they can check it later when available again. The voicemail

system also notifies users about new voicemails received to their box and they can access it via their

extensions using feature codes or from the user portal.

Voicemail systems make a Phone System more flexible and powerful by allowing information and messages

to pass between users even when one of them is not present.

Note:

In this document the UCM6xxx includes UCM62xx, UCM6510 and UCM63xx series.

Summary of Contents for UCM63 Series

Page 1: ...Grandstream Networks Inc UCM6xxx Series Voicemail Service Guide...

Page 2: ...TION 5 Global Configuration 5 Extension Voicemail Configuration 7 ACCESS VOICEMAIL 8 Using Feature Codes 8 From User Portal 9 From an External Device 10 LEAVE A VOICEMAIL 12 VOICEMAIL TO EMAIL 13 Voic...

Page 3: ...icemail remote access 11 Figure 6 Voicemail Email Settings 13 Figure 7 Voicemail Email Template 14 Figure 8 Email Notification settings 15 Figure 9 Voicemail Email Received 16 Figure 10 Voicemail Grou...

Page 4: ...essage to the callee so that they can check it later when available again The voicemail system also notifies users about new voicemails received to their box and they can access it via their extension...

Page 5: ...configure their voicemail settings and preferences and enable voicemail at the extension level Global Configuration The configurations of the voicemail can be globally set up and managed under Web GUI...

Page 6: ...corded if the duration exceeds the max message time The default setting is 15 minutes The available options are 1 minute 2 minutes 5 minutes 15 minutes 30 minutes Unlimited Min Effective Message Time...

Page 7: ...red UCMs Enables the forwarding of voicemail to remote extensions on peered SIP trunks The default setting is Disabled Voicemail Password Configures the default voicemail password that will be used wh...

Page 8: ...t options Otherwise users can access to another extension s voicemail by dialing the voicemail access code by default 98 followed by the extension number and password in order to access to that specif...

Page 9: ...ssage 1 Accept this recording 2 Listen to it 3 Re record your message 3 Record your name 1 Accept this recording 2 Listen to it 3 Re record your message 4 Record temporary greeting 1 Accept this recor...

Page 10: ...yed when the extension is unavailable Temp Highest priority If exists the corresponding message will be played Greet This is the welcome message played when reaching extension VM The priority is temp...

Page 11: ...ail will be prompted by the UCM with 2 options Press 1 to leave a message To leave a message for the extension reached by DID Press 2 to access voicemail management system This will allow caller to ac...

Page 12: ...a message on which case they can press in order to submit the message In case the caller is calling from an internal extension they will be directly forwarded to the extension s voicemail box But if t...

Page 13: ...will be sent to the user s email address Note SMTP server must be configured to use this option Keep Voicemail after Emailing Enable this option if you want to keep recording files after the Email is...

Page 14: ...icemail Template Users can customize the message both on text and HTML format to their preference and taking advantage of the template variables Figure 7 Voicemail Email Template Email Notification In...

Page 15: ...ension s email address to notify of new voicemail Attach Voicemail to Email Configures whether or not to attach voicemail audio file to the voicemail notification emails Note When set to Default the g...

Page 16: ...P a g e 16 UCM6xxx Voicemail service Guide address specified under the extension basic settings Below is an example of an email received with the Voicemail attached Figure 9 Voicemail Email Received...

Page 17: ...Voicemail Group Table 5 Voicemail Email Templateoicemail Group parameters Extension Enter the Voicemail Group Extension The voicemail messages left to this extension will be forwarded to all the voic...

Page 18: ...with mp3 wav format or raw ulaw alaw gsm file with mp3 wav ulaw alaw gsm suffix The file size must be less than 5MB Temporary Prompt only for UCM63xx Voicemail prompt will be played when user enters v...