Grandstream Networks UCM6200 Series, User Manual

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UCM6200 Series User Manual
Version 1.0.20.38
Figure 193: Call Queue Switchboard
The table below gives a brief description for the main menus:
Table 85: Switchboard Parameters
There are three different privilege levels for Call Queue management from the switchboard: Super Admin, Queue
Chairman, and Queue Agent.
Waiting
This menu shows the current waiting calls along with the caller id and the option
to hang-up call by pressing on the
button.
Proceeding
Shows the current established calls along with the caller id and the callee (agent)
as well as the option to hang-up, transfer, add conference or barge-in the call.
Agents
Displays the list of agents in the queue and the extension status (idle, ringing, in
use or unavailable) along with some basic call statistics and agent’s mode (static
or dynamic).
Note: the dashboard will show the number of calls (answered and abandoned) of
each agent. For dynamic agents, it will count the number of calls starting from the
last login time.