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UCM6200 Series User Manual

Version 1.0.20.38

CALL QUEUE

The UCM provides call center functionality through its Call Queue feature. Static and dynamic agents can be
assigned to queue groups to handle varying loads of call traffic. This section describes the configuration of call
queues in the

Call Features->Call Queue

page.

Configure Call Queue

Call queue settings can be accessed via Web GUI

→

Call Features

→

Call Queue

.

Figure 183: Call Queue

UCM6200 supports custom prompt feature in call queue. This custom prompt will active after the caller waits for

a period of time in the Queue. Then caller could choose to leave a message/ transfer to default extension or

keep waiting in the queue.

To configure this feature, please go to UCM Web GUI

→

Call Features

→

Call Queue

→

Create New Queue/Edit

Queue

→

Queue Options

→

set Enable Destination to Enter Destination with Voice Prompt. Users could configure

the wait time with Voice Prompt Cycle.

•

Click on "Create New Queue" to add call queue.

•

Click on

to edit the call queue. The call queue configuration parameters are listed in the table below.

•

Click on

to delete the call queue.

Table 81: Call Queue Configuration Parameters

Basic Settings

Extension

Configure the call queue extension number.

Name

Configure the call queue name to identify the call queue.

Strategy

Select the strategy for the call queue.

•

Ring All

Ring all available Agents simultaneously until one answer.

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Summary of Contents for UCM6200 Series

Page 1: ...Grandstream Networks Inc UCM6200 Series IP PBX User Manual...

Page 2: ...latest electronic version of this user manual is available for download here http www grandstream com support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Ne...

Page 3: ...lic License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL relate...

Page 4: ...rsion 1 0 19 27 34 Firmware Version 1 0 19 21 35 Firmware Version 1 0 18 13 35 Firmware Version 1 0 18 12 35 Firmware Version 1 0 18 9 35 Firmware Version 1 0 17 16 36 Firmware Version 1 0 16 20 37 Fi...

Page 5: ...uages 55 Web GUI Search Bar 56 Saving and Applying Changes 56 Setting Up an Extension 57 SYSTEM SETTINGS 58 HTTP Server 58 Network Settings 59 Basic Settings 59 DHCP Client List 65 802 1X 66 Static Ro...

Page 6: ...bal configuration 112 Global policy 112 Global Templates 120 Model configuration 122 Model templates 122 Model Update 124 Device Configuration 126 Create New Device 126 Manage Devices 127 Example Appl...

Page 7: ...198 Sample Configuration 199 CALL ROUTES 201 Outbound Routes 201 Configuring Outbound Routes 201 Outbound Blacklist 204 PIN Groups 206 Inbound Routes 210 Inbound Rule Configurations 211 Inbound Route...

Page 8: ...Conferencing 242 IPVIDEOTALK MEETINGS 245 IVR 248 Configure IVR 248 IVR Black Whitelist 251 Create Custom Prompt 253 VOICE PROMPT 254 Language Settings 254 Download and Install Voice Prompt Package 25...

Page 9: ...m 278 Paging Intercom Group Settings 280 Configure a Scheduled Paging Intercom 280 CALL QUEUE 282 Configure Call Queue 282 Call Center Settings and Enhancements 287 Queue Statistics 289 Agent Details...

Page 10: ...eb GUI 329 Record Username via Voicemail Menu 330 ACTIVE CALLS AND MONITOR 331 Active Calls Status 331 Hang Up Active Calls 333 Call Monitor 333 CALL FEATURE CODES 335 Feature Codes 335 Parking Lot 34...

Page 11: ...ings Storage 359 PBX Settings NAS 361 SIP SETTINGS 362 SIP Settings General 362 SIP Settings MISC 362 SIP Settings Session Timer 363 SIP Settings TCP and TLS 364 SIP Settings NAT 365 SIP Settings TOS...

Page 12: ...ini Bar 397 WAKEUP SERVICE 400 Wakeup Service using Admin Login 400 Wakeup Service from User Portal 401 Wakeup Service using Feature Code 402 ANNOUNCEMENTS CENTER 403 Announcements Center Settings 403...

Page 13: ...433 Wakeup Service 433 CRM User Settings 433 MAINTENANCE 434 User Management 434 User Information 434 Custom Privilege 435 Concurrent Multi User Login 438 Login Settings 439 Change Password 439 Login...

Page 14: ...Version 1 0 20 38 Syslog 460 Network Troubleshooting 461 Ethernet Capture 461 IP Ping 462 Traceroute 462 Signaling Troubleshooting 463 Analog Record Trace 463 Service Check 466 Network Status 466 EXPE...

Page 15: ...ime 93 Table 19 Create New Holiday 95 Table 20 Email Settings 96 Table 21 Email Log 101 Table 22 Auto Provision Settings 107 Table 23 Global Policy Parameters Localization 113 Table 24 Global Policy P...

Page 16: ...ration Parameters 191 Table 56 IAX Peer Trunk Configuration Parameters 193 Table 57 SLA Station Configuration Parameters 198 Table 58 Outbound Route Configuration Parameters 201 Table 59 Outbound Rout...

Page 17: ...g the SCA Number 348 Table 98 Announcement Parameters 349 Table 99 Internal Options General 351 Table 100 Internal Options RTP Settings 353 Table 101 Internal Options Payload 354 Table 102 Internal Op...

Page 18: ...Trunk Status 409 Table 133 Extension Status 410 Table 134 Interface Status Indicators 411 Table 135 System Status General 412 Table 136 System Status Network 413 Table 137 Alert Events 415 Table 138...

Page 19: ...sing 802 1X as Client 66 Figure 18 UCM6200 Using 802 1X EAP MD5 67 Figure 19 UCM6204 Static Route Sample 69 Figure 20 UCM6204 Static Route Configuration 70 Figure 21 Create New Port Forwarding 71 Figu...

Page 20: ...ompt Information 103 Figure 57 Recording Storage Category 103 Figure 58 Zero Config Configuration Architecture for End Point Device 105 Figure 59 UCM6200 Zero Config 106 Figure 60 Auto Provision Setti...

Page 21: ...it Extension Group 174 Figure 97 Select Extension Group in Outbound Route 175 Figure 98 UCM6200 FXO Tone Settings 180 Figure 99 UCM6200 PSTN Detection 180 Figure 100 UCM6200 PSTN Detection Auto Detect...

Page 22: ...ate New Credential 230 Figure 138 Google Service OAuth2 0 Login 231 Figure 139 Conference Schedule 234 Figure 140 Contact Group Parameters 235 Figure 141 Conference Recording 237 Figure 142 Conference...

Page 23: ...ntercom 279 Figure 180 Page Intercom Group Settings 280 Figure 181 Schedule Paging Intercom page 280 Figure 182 Creating a scheduled paging intercom call 281 Figure 183 Call Queue 282 Figure 184 Stati...

Page 24: ...2 Configure Extension First Name and Last Name 327 Figure 223 Dial By Name Group In IVR Key Pressing Events 328 Figure 224 Dial By Name Group In Inbound Rule 329 Figure 225 Status PBX Status Active Ca...

Page 25: ...0 CTI Server Listening port 380 Figure 261 SugarCRM Basic Settings 382 Figure 262 CRM User Settings 383 Figure 263 vTigerCRM Basic Settings 384 Figure 264 CRM User Settings 385 Figure 265 ZohoCRM Basi...

Page 26: ...m Events Alert Log 418 Figure 302 Filter for Alert Log 418 Figure 303 CDR Filter 420 Figure 304 Call Report 422 Figure 305 Call Report Entry with Audio Recording File 424 Figure 306 Automatic Download...

Page 27: ...449 Figure 335 Local Backup 450 Figure 336 Data Sync 451 Figure 337 Restore UCM6200 from Backup File 452 Figure 338 Reset and Reboot 453 Figure 339 Cleaner 454 Figure 340 USB SD Card Files Cleanup 45...

Page 28: ...sioning Extensions Extension groups Analog Trunks VoIP Trunks SLA station Call routes Conference Video Conference IVR Voice prompt Voicemail Ring group Paging and intercom group Call queue Pickup grou...

Page 29: ...ding them recapi Added DTMF Start Threshold and DTMF End Threshold options to the PBX Settings Interface Settings DAHDI Settings page DAHDI Settings Added External Disk Status alert event for monitori...

Page 30: ...o 5000 IVR Inbound Routes Added support for full compliance with Kari s law and Ray Baum s act EMERGENCY Increased the maximum number of outbound routes to 500 Outbound Routes Increased the maximum li...

Page 31: ...ns Trunk Outbound Routes page Outbound Route CID VoIP Trunks o Users can now dial into IPVT meeting rooms via peer trunks IPVIDEOTALK MEETINGS o Added support for DOD to be assigned to UCM s Fax Sendi...

Page 32: ...abled Password CRM o Added Add Unknown Number option for ACT CRM ACT CRM o Added https www zohoapis eu to the ZohoCRM Server Address dropdown list ZohoCRM Dial by Name o Added the ability to upload a...

Page 33: ...P Server Root Password 32 LDAP Server Configurations LDAP Server Root DN 64 LDAP Server Configurations Phonebook Download Configurations Username 64 Username o LDAP now supports downloading phonebooks...

Page 34: ...can now export PIN Groups PIN Groups o The PIN Groups with Privilege Level option has been added to allow PIN groups to work alongside Privilege Level and Filter on Source Caller ID settings PIN Group...

Page 35: ...xtension DND response General Call Failure Tone Added feature codes for remote management of extension call forwarding Remote Call Forward Enable The wakeup service prompt now has an option to set a w...

Page 36: ...Info Added ability to monitor and change the inbound mode of individual inbound routes and toggle monitor them via BLF Inbound Mode Inbound Route Route Level Mode Inbound Route Inbound Mode BLF Monito...

Page 37: ...Call Park CID Name Information GXP21xx Phones Only Added support for endpoint call forwarding under ring group Endpoint Call Forwarding Support Added batch operations and searching functionality to th...

Page 38: ...ce Prompt Custom Prompt page Custom Prompt Added character restrictions to device firmware file names firmware file name Added Email to Fax support Email to Fax Firmware Version 1 0 16 20 Added an opt...

Page 39: ...ettings PPI Mode Added ability to import PIN groups from CSV files Importing PIN Groups from CSV files Added support for wakeup groups WAKEUP SERVICE Added support for SYN Flood defense SYN Flood Defe...

Page 40: ...l settings FOLLOW ME Added support for call forward whitelist FWD Whitelist Added Fail2Ban defense from web login attack Login Attack Defense Added limitation for maximum number of call queue static a...

Page 41: ...tom Privilege in User Management Custom Privilege Added Hotline support for FXS Extension Hotline Added support for Separate Wakeup Service WAKEUP SERVICE Added ability to provision phones from differ...

Page 42: ...c Data Sync Added ring group music on hold Configure Ring Group Added CDR multi email time condition support CDR Added blacklist anonymous call block Blacklist Configurations Added ability to sort sel...

Page 43: ...rs 1GB RAM and 4GB flash The secure and reliable UCM6200 series delivers enterprise grade features without any licensing fees costs per feature or recurring fees Caution Changes or modifications to th...

Page 44: ...N and OK button Reset Switch Yes Voice Video Capabilities Voice over Packet Capabilities 128ms tail length carrier grade Line Echo Cancellation with NLP Packetized Voice Protocol Unit dynamic jitter b...

Page 45: ...Polish Czech for Web GUI Customizable IVR voice prompts for English Chinese British English German Spanish Greek French Italian Dutch Polish Portuguese Russian Swedish Turkish Hebrew Arabic Customiza...

Page 46: ...g intercom and etc Compliance FCC Part 15 CFR 47 Class B Part 68 CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 TBR21 RoHS A TICK AS NZS CISPR 22 Class B AS NZS CISPR 24 AS NZS 60950 AS...

Page 47: ...up and connected to a network This section describes detailed information on installation connection and warranty policy of the UCM6200 series Equipment Packaging Table 2 UCM6200 Equipment Packaging...

Page 48: ...It is highly recommended to connect the other end of the plug to a surge protected power outlet 4 Wait for the UCM6202 to boot up The LCD in the front will show the device hardware information when t...

Page 49: ...m the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports 7 Note The ground screw needs to be connected Connect the UCM6208 To set up the UCM6208 follow the steps below 1 Co...

Page 50: ...chased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream contact our Technical Support Te...

Page 51: ...nterfaces to quickly set up the UCM and start making and receiving calls with it Use the LCD Menu Idle Screen Once the device has booted up completely the LCD will show the UCM model hardware version...

Page 52: ...Route Reset Select this to reset static route settings Factory Menu Reboot Factory Reset LCD Test Patterns Press DOWN and OK buttons to scroll through and select different LCD patterns to test Once a...

Page 53: ...ber which is 8089 by default SSH Switch Enable SSH Disable SSH SSH access is disabled by default Use the LED Indicators The UCM6200 has LED indicators in the front to display connection status The fol...

Page 54: ...ssing the Web UI The UCM s web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow users to configure the device through a web browser such Microsoft IE version 8 Mozilla Firefox...

Page 55: ...der units have default password admin Note By default the UCM6200 has Redirect From Port 80 enabled As such if users type in the UCM6200 IP address in the web browser the web page will be automaticall...

Page 56: ...ings and interface settings System Settings Manages the settings related to the UCM system itself such as network and security settings CDR Contains the call detail records statistics and audio record...

Page 57: ...e web portal with the search bar on the top right of the page Figure 10 Web GUI Search Bar Saving and Applying Changes After making changes to a page click on the Save button to save them and then the...

Page 58: ...ired 3 To register an endpoint to this extension go into your endpoint s web UI and edit the desired account Enter the newly created extension s number SIP user ID and password into their correspondin...

Page 59: ...ortal from port 80 If disabled users will need to manually add the UCM s configured HTTP HTTPS port to the server address when accessing the UCM web portal via browser Default is Enabled Protocol Type...

Page 60: ...o the network for the first time users could login the Web GUI and go to System Settings Network Settings to configure the network parameters for the device UCM6200 supports Route Switch Dual mode fun...

Page 61: ...DNS Server 1 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 DNS Server 2 Enter the DNS server 2 address for static IP settings Username Enter the username to conn...

Page 62: ...ect via PPPoE Layer 2 QoS 802 1Q VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Layer 2 QoS 802 1p Priority Value Assign the priority value of the layer 2...

Page 63: ...Server Select Disable Auto or DHCPv6 Disable Disables the DHCPv6 server Auto Stateless address auto configuration using NDP protocol DHCPv6 Stateful address auto configuration using DHCPv6 protocol DH...

Page 64: ...Static The default setting is Auto IP Address Enter the IP address for static IP settings IP Prefixlen Enter the Prefix length for static settings Default is 64 DNS Server 1 Enter the DNS server 1 add...

Page 65: ...e Method Switch Method Dual Both WAN port and LAN port are used for uplink connection Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway I...

Page 66: ...tings DHCP Client List page as shown below Figure 14 DHCP Client List To manually add and bind a MAC address to an IP address click on The following menu will then be displayed Figure 15 Add MAC Addre...

Page 67: ...an IEEE standard for port based network access control It provides an authentication mechanism to device before the device can access Internet or other LAN resources The UCM6200 supports 802 1X as a...

Page 68: ...ted from the RADIUS server Table 8 UCM6200 Network Settings 802 1X 802 1X Mode Select 802 1X mode The default setting is Disable The supported 802 1X modes are EAP MD5 EAP TLS EAP PEAPv0 MSCHAPv2 Iden...

Page 69: ...ress or the destination IPv6 subnet for the UCM6200 to reach using the static route Example IPv4 address 192 168 66 4 IPv6 subnet 2001 740 D 1 64 Netmask Configure the subnet mask for the above destin...

Page 70: ...CM6204 LAN 2 address Network 192 168 66 0 has IP phones registered to UCM6204 via VPN Network 192 168 40 0 has VPN connection established with network 192 168 66 0 In this network by default the IP ph...

Page 71: ...t and LAN port must be configured with the same range e g WAN port 1000 1005 LAN port 1000 1005 Access from the WAN port will be forwarded to the LAN port with the same port number LAN IP Specify the...

Page 72: ...te to the Port Forwarding tab Click on button to start setting up port forwarding Figure 21 Create New Port Forwarding WAN Port Enter the port that will be opened on the WAN side to allow access LAN I...

Page 73: ...Manual Configuration Allows to configure OpenVPN settings manually Upload Configuration File Allows to upload ovpn and conf files to the UCM and to automatically configure OpenVPN settings OpenVPN Se...

Page 74: ...use the same setting that they are using on the OpenVPN server OpenVPN CA Cert Upload as SSL TLS root certificate This file will be renamed as ca crt automatically OpenVPN Client Cert Upload a client...

Page 75: ...s an example of using noip com for DDNS 1 The UCM must be publicly accessible in order to work with the service provider Figure 25 Register Domain Name on noip com 2 Navigate to System Settings Networ...

Page 76: ...g e 75 UCM6200 Series User Manual Version 1 0 20 38 Figure 26 UCM6200 DDNS Setting 3 You can now use the configured domain to access the UCM web portal Figure 27 Using Domain Name to Connect to UCM62...

Page 77: ...tatic Defense Current Service Port Process Type Protocol or Service 7777 Asterisk TCP IPv4 SIP 389 Slapd TCP IPv4 LDAP 2000 Asterisk TCP IPv4 SCCP 22 Dropbear TCP IPv4 SSH 80 Lighthttpd TCP IPv4 HTTP...

Page 78: ...table Ping of Death Defense Enable If enabled the UCM will not be affected by ping of death attacks In the Custom Firewall Settings section users can create rules to accept reject or drop specific tr...

Page 79: ...of the page with sequence number rule name action protocol type source destination and operation More operations below Click on to edit the rule Click on to delete the rule Dynamic Defense On the Dyn...

Page 80: ...blocked by the UCM6200 for 500 seconds Since IP range 192 168 5 100 192 168 5 200 is in whitelist if a host initiates more than 20 TCP connections to the UCM6200 within 1 minute it will not be added...

Page 81: ...il2Ban Enable Fail2Ban The default setting is disabled Please make sure both Enable Fail2Ban and Asterisk Service are turned on to use Fail2Ban for SIP authentication on the UCM6200 Banned Duration Co...

Page 82: ...the listening port number for the service By default port 5060 will be used for UDP and TCP and port 5061 will be used for TLS MaxRetry Configures the maximum number of authentication failures before...

Page 83: ...SSH Access LDAP Server The UCM6200 has an embedded LDAP LDAPS server for users to manage corporate phonebooks in a centralized manner The LDAP server automatically generates an initial phonebook with...

Page 84: ...r on the UCM6200 If the UCM6200 has multiple LDAP phonebooks created in the LDAP client configuration users could use dc pbx dc com as Base DN to have access to all phonebooks on the UCM6200 LDAP serv...

Page 85: ...DAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook Figure 34 Default LDAP Phonebook DN Figure 35 Default LDAP Phonebook Attributes LDAP Phonebook Users cou...

Page 86: ...Phonebook section Figure 37 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook...

Page 87: ...e Format The Phonebook DN field is the same Phonebook Prefix entry as when the user clicks on Add to create a new phonebook Therefore if the user enters phonebook in Phonebook DN field in the CSV file...

Page 88: ...puter from UCM6200 LDAP server Select the checkbox for the LDAP phonebook and then click on Export Selected Phonebook to export the selected phonebook The exported phonebook can be used as a record or...

Page 89: ...DAP Number Attributes Enter the number attributes for remote server Client type Protocol of LDAP or LDAPS LDAP Client CA cert Upload LDAP client CA certificate The following file types are supported c...

Page 90: ...ame LDAP Display Name AccountNumber CallerIDName LDAP Version If existed please select LDAP Version 3 Port 389 The following figure shows the configuration information on a Grandstream GXP2170 to succ...

Page 91: ...P a g e 90 UCM6200 Series User Manual Version 1 0 20 38 Figure 44 GXP2170 LDAP Phonebook Configuration...

Page 92: ...erver is pool ntp org Enable DHCP Option 2 If set to Yes the UCM s time zone can be provisioned via DHCP Option 2 from a local server automatically Enable DHCP Option 42 If set to Yes the UCM s NTP se...

Page 93: ...starts from the First Sunday of April to the 1st Sunday of November Set Time Manually To manually set the time on the UCM6200 go to Web GUI System Settings Time Settings Set Date and Time The format...

Page 94: ...m administrator can define office hours which can be used as conditions for call forwarding and inbound routing To configure this navigate to System Settings Time Settings Office Time and click on the...

Page 95: ...he office time to take effect The office time will be listed in the web page as the figure shows below Figure 47 Settings Time Settings Office Time Click on to edit the office time Click on to delete...

Page 96: ...or the holiday Day Select the day for the holiday Show Advanced Options Check this option to show advanced options If selected please specify the days as holiday in one week below Week Select the days...

Page 97: ...ax to Email voicemail Voicemail to Email etc Email settings can be configured in System Settings Email Settings Table 20 Email Settings TLS Enable Enable or disable TLS during transferring submitting...

Page 98: ...Whitelist functionality Email to Fax Subject Specify the Email subject format for fax sending the subject can be either SendFaxMail To XXX or XXX with XXX the fax number Internal Blacklist Whitelist...

Page 99: ...20 38 The following figure shows example email settings where 192 168 6 202 is the SMTP server Figure 50 UCM6200 Email Settings Once configuration is complete click on the Save button first and then...

Page 100: ...otifications Email templates can be accessed from System Settings Email Settings Email Templates Figure 51 Email Templates Press on to upload pictures to be used on email templates Press to reset all...

Page 101: ...mplate Finally users can click on to upload a custom picture to the email template to display their own logo in the sent mails for example Email Send Log Under UCM Web GUI System Settings Email Settin...

Page 102: ...recipient while searching for multiple recipients please separate then with comma and no spaces Send Result Enter the status of the send result to filter with Return Code Enter the email code to filte...

Page 103: ...both automatic and manual call recordings Recordings can be saved to UCM s local storage external storage SD USB disks and NAS Figure 55 PBX Settings Recordings Storage If Enable Auto Change is select...

Page 104: ...on OK to continue The users will be prompted a new dialog to select the categories for the files to be copied over Figure 57 Recording Storage Category On the UCM62xx recording files are generated and...

Page 105: ...how Zero Config works on the UCM6200 The settings for this feature can be accessed via Web GUI Value added Features Zero Config Configuration Architecture for End Point Device Started from firmware ve...

Page 106: ...ate the language setting on the device to be provisioned will use Spanish as model layer has higher priority than global layer To sum up configurations in higher layer will always override the configu...

Page 107: ...ne restarts by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM6200 receives it and returns DHCP OFFER with the config server path URL in Option 66 for example http...

Page 108: ...will not send the SIP device the URL to download the config file and therefore the SIP device will not be automatically provisioned by the UCM6200 Note When disabled SIP devices can still be provisio...

Page 109: ...ngs General Settings General page Extension Preference section Pick Extensions Pick Extension Period hour Specify the number of minutes to allow the phones being provisioned to pick extensions Subnet...

Page 110: ...work To successfully discover the devices Zero Config needs to be enabled on the UCM6200 Web GUI Value added Features Zero Config Auto Provisioning Settings Figure 61 Auto Discover The following figur...

Page 111: ...ices on CSV file and upload it by clicking on the button after which a success message prompt should be displayed Users need to make sure that the CSV file respects the format as shown on the followin...

Page 112: ...h button Example GXP2130 Figure 65 Managing Discovered Devices From the main menu of zero config users can perform the following operations Click on in order to access to the discovery menu as shown o...

Page 113: ...ig Global Templates Global Templates configuration has higher priority to Global Policy configuration Global Policy can be accessed in Web GUI Value added Features Zero Config Global Policy page On th...

Page 114: ...CD NTP Server Configure the URL or IP address of the NTP server The SIP end device may obtain the date and time from the server Time Zone Configure the time zone used on the SIP end device Table 24 Gl...

Page 115: ...refer to user manual of the SIP devices to be provisioned for more details HEADSET Key Mode Select Default Mode or Toggle Headset Speaker for the Headset key Please refer to user manual of the SIP dev...

Page 116: ...ecify the maximum number of results to be returned by the LDAP server Valid range is 1 to 3000 The default value is 50 Search Timeout Specify the interval in seconds for the server to process the requ...

Page 117: ...urce UCM can provision the firmware source to devices The following options are available Select a source to get the firmware file URL If selected complete the configuration for the following four par...

Page 118: ...or firmware upgrades or configuration files changes By day Once selected specify the hour of the day to check the HTTP TFTP server for firmware upgrades or configuration files changes By minute Once s...

Page 119: ...Layer 2 QoS Priority Value Assign the priority value of the Layer 2 QoS packets Valid range is 0 7 STUN Server Configure the IP address or Domain name of the STUN server Only non symmetric NAT router...

Page 120: ...6200 Screen Resolution 320 x 240 Check this option if the SIP endpoint uses a 320x240 resolution wallpaper Source Configure the location where wallpapers are stored File If URL is selected as source s...

Page 121: ...en the user configures the device in Edit Device dialog Advanced Settings the user can select to use one of the global templates for the device Please refer to section Manage Devices for more details...

Page 122: ...ield after entering the option name key word the options containing the key word will be listed Users could then select the options to be modified and click on Add Option to add it into the global tem...

Page 123: ...the model template For each created model template users can assign it as default model template If assigned as default model template the values in this model template will be applied to all the dev...

Page 124: ...rd will be listed User could then select the option and click on Add Option to add it into the model template Once added the option will be shown in the list below On the left side of each option user...

Page 125: ...Model Templates page Click on to delete the model template or click on Delete Selected Templates to delete multiple selected templates at once Click on Toggle Selected Template s to toggle the status...

Page 126: ...an option in Model fields Figure 69 OEM Models Model Template Package List Templates for most of the Grandstream models are built in with the UCM6200 already Templates for GS Wave and Grandstream sur...

Page 127: ...stream customer support if the model package is needed for manual uploading Figure 71 Upload Model Template Manually Device Configuration On Web GUI page Value added Features Zero Config Zero Config u...

Page 128: ...firmware version optional in the corresponding field 2 Basic settings will show a list of settings based on the model selected in step 1 Users could assign extensions to accounts assign functions to L...

Page 129: ...e account line key and MPK settings Advanced settings allow users to configure more details in a five level structure Figure 74 Edit Device A preview of the Advanced settings is shown in the above fig...

Page 130: ...al template from the selected list 3 Default Model Template Default Model Template will be applied to the devices of this model Default model template can be configured in model template under Web GUI...

Page 131: ...play language on the LCD is set to English The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option For P value inf...

Page 132: ...Modify Selected Devices Same Model If selected devices are of different models the configuration dialog is like the following figure Click on to view more devices of other models Users are only allowe...

Page 133: ...device configuration on the page After the above configurations save the changes and go back to Web GUI Value added Features Zero Config Zero Config page Users could then click on to send NOTIFY to th...

Page 134: ...sed by customer support and 1 GXV3370 phone used by customer support supervisor 3 of the 8 customer support members speak Spanish and the rest speak English We could deploy the following configuration...

Page 135: ...P a g e 134 UCM6200 Series User Manual Version 1 0 20 38 Figure 79 Zero Config Sample Global Policy...

Page 136: ...Discover function or Create New Device function to add the devices to the device list on Web GUI Value added Features Zero Config Zero Config 6 On Web GUI Value added Features Zero Config Zero Config...

Page 137: ...in Model Template The preview of the device settings is displayed on the right side and we can see the language is set to Espa ol since Model Template has the higher priority for the option Language...

Page 138: ...TIFY to trigger the device to download config file from UCM6200 Now all the 9 phones in the network will be provisioned with a unique extension registered on the UCM6200 3 of the phones will be provis...

Page 139: ...eate New SIP Extension To create a new SIP extension navigate to Extension Trunk Extensions and click on the Add button The following window will appear Figure 83 Create New Device Extension options a...

Page 140: ...e this password for security purpose Auth ID Configure the authentication ID for the user If not configured the extension number will be used for authentication Note This filed supports sign Voicemail...

Page 141: ...e user s last name This field supports alphanumeric characters underscores _ and periods Email Address Configure the user s email address Email notifications will be sent to this address User Password...

Page 142: ...RI If the phone has an assigned PSTN telephone number this field should be set to User Phone User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the...

Page 143: ...ossible options are possible Available Away Chat Custom DND and Unavailable More details at PRESENCE Call Forward Unconditional Enable and configure the Call Forward Unconditional target number Availa...

Page 144: ...Answer The available time conditions are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Notes Specific has higher priority to Office Times if there is...

Page 145: ...ed on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time Office Time and Holiday could be configured on page System Settings Time Settings Office Tim...

Page 146: ...xternal number simultaneously along with the extension based on this time condition Use callee DOD on FWD or Ring Simultaneously Use the DOD number when calls are being diverted forwarded to external...

Page 147: ...WebRTC Support Enable registration and call from Web RTC Music On Hold Specify which Music On Hold class to suggest to the bridged channel when putting them on hold Enable Seamless Transfer Enable th...

Page 148: ...atically generated It is recommended to use this password for security purpose Voicemail Configure Voicemail There are three valid options and the default option is Enable Local Voicemail Disable Voic...

Page 149: ...igured for this extension If no Email address can be found for the user the Fax will be sent to the default Email address configured in Fax setting page under Web GUI Call Features Fax T 38 ACL Policy...

Page 150: ...on Select time condition for Call Forward Busy The available time conditions are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Notes Specific has hig...

Page 151: ...tion during which users can skip entering password when making outbound calls Dial Trunk Password Configure personal password when making outbound calls via trunk Enable LDAP If enabled the extension...

Page 152: ...highly recommended for security Only digits are supported Skip Voicemail Password Verification If enabled users can skip password verification when dialing in via the My Voicemail feature code This op...

Page 153: ...y Reversal If enabled a polarity reversal will be marked as received when an outgoing call is answered by the remote party For some countries a polarity reversal is used for signaling the disconnectio...

Page 154: ...o Answer feature is deactivated The default setting is deactivated CFN Time Condition Select time condition for Call Forward No Answer The available time conditions are Office Time Out of Office Time...

Page 155: ...d based on the selected Hotline Type Hotline Number Configure the Hotline Number Hotline Type Configure the Hotline Type Immediate Hotline When the phone is off hook UCM6200 will immediately dial the...

Page 156: ...ers Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension Batch Add Extensions Batch Add SIP Extensions To create multiple SIP extensions...

Page 157: ...tensions Use Extension as Number Users can choose to use the extension number as CallerID Use as Number Users can choose to set a specific number instead of using the extension number Ring Timeout Con...

Page 158: ...The default setting is No DTMF Mode Select DTMF mode for the user to send DTMF The default setting is RFC4733 If Info is selected SIP INFO message will be used If Inband is selected 64 kbit codec PCMU...

Page 159: ...723 iLBC ADPCM LPC10 H 264 H 265 H 263 H 263p and VP8 Batch Add IAX Extensions Under Web GUI Extension Trunk Extensions click on Add then select extension type as IAX Extension and the add method to...

Page 160: ...he default setting is disabled The recording files can be accessed under Web GUI CDR Recording Files Skip Voicemail Password Verification If enabled users can skip password verification when dialing i...

Page 161: ...29 G 723 iLBC ADPCM LPC10 H 264 H 265 H 263 H 263p and VP8 Batch Extension Resetting Functionality To reset multiple extensions to default settings select the extensions on the main Extensions Trunks...

Page 162: ...nce User Management User Information except username and permissions and delete the user voicemail prompt and voice messages Reboot the user Click on to send NOTIFY reboot event to the device which ha...

Page 163: ...n information Import Extensions The capability to import extensions to the UCM6200 provides users flexibility to batch add extensions with similar or different configuration quickly into the PBX syste...

Page 164: ...t csv file from local directory in the PC Click on Apply Changes to apply the imported file on the UCM6200 Example of file to import Figure 87 Import File Table 46 SIP extensions Imported File Example...

Page 165: ...Hot Desking Mode Yes no Dial Trunk Password Digits Disable This Extension Yes no CFU Time Condition All time Office time out of office time holiday out of holiday out of office time or holiday specif...

Page 166: ...es no DND Time Condition All time Office time out of office time holiday out of holiday out of office time or holiday specific time Custom Auto answer Yes no Do Not Disturb Whitelist Empty digits User...

Page 167: ...NAT yes no Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Require Call Token Yes no auto Max Number of Calls Values from 1 512 Dial Trunk Password Digits Dis...

Page 168: ...Digits Call Barging Monitor Extensions allowed to call barging Seamless Transfer Members Extensions allowed to seamless transfer Table 48 FXS Extensions Imported File Example Field Supported values Ex...

Page 169: ...e time or holiday specific time Music On Hold Default ringbacktone_default CC Agent Policy If CC is disabled use never If CC is set to normal use generic If CC is set to trunk use native CC Monitor Po...

Page 170: ...nsion Details Users can click on an extension number in the Extensions list page and quickly view information about it such as Extension Shows the Extension number Status Shows the status of the exten...

Page 171: ...the extensions to send account information emails to and press the Email Notification button in the Extensions page When click on E mail Notification button the following message will be prompted in t...

Page 172: ...0 38 The selected users will receive emails containing account registration information LDAP configuration and QR codes for quick setup on mobile apps Figure 91 Account Registration Information and QR...

Page 173: ...n so that users can use the same extension on devices in different locations Figure 93 Multiple Registrations per Extension This feature can be enabled by configuring option Concurrent Registrations u...

Page 174: ...dstream GXP or GXV phones that supports SIP message after an UCM6200 account is registered on the end device the user can send and receive SMS message Please refer to the end device documentation on h...

Page 175: ...tension to assign This feature simplifies the configuration process and helps manage and categorize the extensions for business environment Configure Extension Groups Extension group can be configured...

Page 176: ...s Here is an example where the extension group can be used Go to Web GUI Extension Trunk Outbound Routes and select Enable Filter on Source Caller ID Both single extensions and extension groups will s...

Page 177: ...mple key system and creating shared extensions on a PBX Enable SLA Mode will disable polarity reversal Barge Allowed The barge option specifies whether other stations can join a call in progress on th...

Page 178: ...transmitting channel of analog FXO port The valid range is from 12 0 dB to 12 0 dB The default setting is 0 Use CallerID Configure to enable CallerID detection The default setting is Yes Caller ID Sc...

Page 179: ...t 1 Every time it will start with port 16 if it is idle The default setting is Ascend mode Echo Cancellation Mode The Non Linear Processing NLP in echo cancellation helps to remove suppress residual e...

Page 180: ...ustom is selected users could manually configure the values for Busy Tone and Congestion Tone The default setting is United States of America USA Busy Tone Syntax f1 val level f2 val level c on1 off1...

Page 181: ...Once done the detecting result will show and can be used for the UCM6200 settings 1 Go to UCM6200 Web GUI Extension Trunk Analog Trunks page 2 Click to edit the analog trunk created for the FXO port...

Page 182: ...Destination Channel The channel to help detecting For example the second FXO port Destination Number The number to be dialed for detecting This number must be the actual PSTN number for the FXO port...

Page 183: ...be used as caller Source Channel and another channel will be used as callee Destination Channel The UCM6200 will control the call to be established and hang up between caller and callee to finish the...

Page 184: ...ocument in the following link http www grandstream com sites default files Resources ucm6xxx_sip_trunk_guide pdf The VoIP trunk options are listed in the table below Table 51 Create New SIP Trunk Type...

Page 185: ...be set before sending out the call From user Register Trunk Only CID from inbound call Keep Original CID Enabled Trunk Username CallerID Keep Trunk CID Enabled DOD Extension CallerID Number Trunk User...

Page 186: ...If there is one way audio issue usually it is related to NAT configuration or SIP RTP port configuration on the firewall Disable This Trunk If selected the trunk will be disabled Note If a current SIP...

Page 187: ...option to get directed to the extension that last called them For Example User 2002 has dialed external number 061234575 but they were not reachable once they have received missed call notification on...

Page 188: ...e Outbound Proxy Support Select to enable outbound proxy in this trunk The default setting is No Outbound Proxy When outbound proxy support is enabled enter the IP address or URL of the outbound proxy...

Page 189: ...y be allocated for this channel In other words this number serves as the maximum number of CC requests this channel is allowed to make The minimum value is 1 CC Max Monitors Configure the maximum numb...

Page 190: ...to determine which CallerID will be set before sending out the call CID from inbound call Keep Original CID Enabled Trunk Username CallerID Keep Trunk CID Enabled DOD Extension CallerID Number Trunk...

Page 191: ...means no limit Fax Mode Select Fax mode The default setting is None None Disable Fax Fax Detect Fax signal from the user trunk during the call can be detected and the received Fax will be sent to the...

Page 192: ...ime The minimum value is 1 Table 54 Create New IAX Trunk Type Select the VoIP trunk type Peer IAX Trunk Register IAX Trunk Provider Name Configure a unique label to identify this trunk when listed in...

Page 193: ...to the trunk from the provider Advanced Settings Codec Preference Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 iLBC ADPC...

Page 194: ...CID Disabled Global Outbound CID CallerID Name Configure the name of the caller to be displayed when the extension has no CallerID Name configured Advanced Settings Codec Preference Select audio and...

Page 195: ...server This can drastically reduce the amount of time needed to manage accounts for the same server and improve the overall cleanliness of the web UI Figure 102 Trunk Group Once creating the new trun...

Page 196: ...Company ABC has a SIP trunk This SIP trunk has 4 DIDs associated to it The main number of the office is routed to an auto attendant The other three numbers are direct lines to specific users of the co...

Page 197: ...ame and If extension number need to be appended to the DID number click on Add Extension Note DOD name cannot exceed 32 characters 6 Select an extension from the Available Extensions list Users have t...

Page 198: ...g a DOD number like shown below Figure 106 Fax Sending DOD DOD Import Export UCM62xx now supports to import export DOD CSV file for an easy configuration To Import DOD CSV file click on Import Note th...

Page 199: ...Trunk SLA Station Figure 108 SLA Station Click on to add an SLA Station Click on to edit the SLA Station The following table shows the SLA Station configuration parameters Click on to delete the SLA...

Page 200: ...00 go to Web GUI Extension Trunk Analog Trunks page Create analog trunk or edit the existing analog trunk Make sure SLA Mode is enabled for the analog trunk Once enabled this analog trunk will be only...

Page 201: ...tion s extension number for example dial 1002 on phone 1 or dial 1005 on phone 2 to hear the dial tone Then the users could dial external number for the outbound call Making an outbound call from the...

Page 202: ...unk Outbound Routes to add and edit outbound rules Click on to add a new outbound route Click on to edit the outbound route Click on to delete the outbound route On the UCM6200 the outbound route prio...

Page 203: ...the maximum duration of call blocking Maximum Call Duration User can customize the maximum call duration in seconds that is allowed for the outbound call By default this value is set to 0 means there...

Page 204: ...fy extensions allowed to use this outbound route Privilege Level is automatically disabled if using Enable Filter on Source Caller ID The following two methods can be used at the same time to define t...

Page 205: ...ade in the scenario that the main trunk is congested or down UCM6200 support up to 10 failover trunks Example The user s primary trunk is a VoIP trunk and the user would like to use the PSTN when the...

Page 206: ...ettings apply to all outbound routes Figure 113 Country Codes Blacklist Manage Add Blacklist Rule Allows to define a rule based on number s or pattern s as blacklist entry Pattern rules N Any digit fr...

Page 207: ...ted outbound routes caller will be asked to input the group pin number this feature can be found on the webGUI Extension Trunk Outbound Routes PIN Groups Table 59 Outbound Routes PIN Group Name Specif...

Page 208: ...P a g e 207 UCM6200 Series User Manual Version 1 0 20 38 Figure 115 Create New PIN Group The following screenshot shows an example of created PIN Groups and members Figure 116 PIN Members...

Page 209: ...PIN group information will be displayed as part of CDR under Account Code field Figure 118 CDR Record Importing PIN Groups from CSV files User can also import PIN Groups by uploading CSV files for ea...

Page 210: ...IN Groups from CSV files 2 Select the CSV file to upload Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below Figure 120 Incorrect CSV File 3 T...

Page 211: ...ined values with Column A holding the PINs and Column B holding the PIN names PIN values must consist of at least four digits Once the file is successfully uploaded the entry will be added to the list...

Page 212: ...fields Pattern and CallerID Pattern Pattern Specifies the pattern that the dialed number must satisfy to use the inbound route Example if the pattern is _2xxx the dialed number must be a four digit n...

Page 213: ...ustom ring back tone to play when caller reaches the route Prepend Trunk Name If enabled the trunk name will be added to the caller id name as the displayed caller id name Set Caller ID Info Manipulat...

Page 214: ...route s inbound mode The BLF subscribed to the inbound mode suffix can monitor the current inbound mode Inbound Multiple Mode Multiple mode allows user to switch between destinations of the inbound r...

Page 215: ...tercom Voicemail Group Fax DISA IVR External Number By DID When By DID is used the UCM will look for the destination based on the number dialed which could be local extensions conference call queue ri...

Page 216: ...der the defined time condition Extension Voicemail Conference Room Call Queue Ring Group Paging Intercom Voicemail Group Fax DISA IVR By DID When By DID is used the UCM will look for the destination b...

Page 217: ...6200 will then prepend a 2 to the stripped number now the number become 2163 4 UCM6200 will now forward the incoming call to extension 2163 Figure 123 Inbound Route feature Prepend Inbound Route Multi...

Page 218: ...code 62 to switch to inbound route Mode 1 and dial feature code 61 to switch back to Default Destination Switching between different mode can be easily done without Web GUI login For example the cust...

Page 219: ...e Feature Codes Inbound Route Route Level Mode In the UCM6200 users can enable Route Level Inbound Mode to switch between different destinations for each individual inbound route The inbound Route Lev...

Page 220: ...efault Mode users can dial 611010 Note Toggling the global inbound mode will not affect routes that have Route level Inbound Mode enabled If all routes have the option enabled toggling the global inbo...

Page 221: ...inbound routing on a UCM or to back up an existing configuration An exported inbound route configuration can be directly imported without needing any manual modifications Figure 130 Import Export Inbo...

Page 222: ...ode 1 Default Destination list Mode 1 Destination An Extension number Ring Group Extension Mode 1 Time Condition FAX Detection The UCM can automatically detect fax signaling from FXO ports and forward...

Page 223: ...ick on choose file to upload to upload blacklist file in csv format The supported csv format is as below Figure 132 Blacklist csv File Note Users could also add a number to the Blacklist or remove a n...

Page 224: ...guration Parameters Extension Configure the conference number for the users to dial into the conference Note The conference extension number can contain up to 64 characters Password When configured th...

Page 225: ...received after the prompt he will be automatically kicked out of the conference The valid range is 1 60 minutes Wait For Admin If enabled the participants will not hear each other until the conference...

Page 226: ...event when a user starts or ends talking DSP Talking Threshold The time in milliseconds of sound above what the dsp has established as base line silence for a user before a user is considered to be t...

Page 227: ...admin password to join the conference as administrator Invite Other Parties to Join Conference When using the UCM6200 conference room there are two ways to invite other parties to join the conference...

Page 228: ...tion call the system will ask the party to accept or reject the invitation If 1 is entered once the invited party picks up the call they will automatically be brought into the conference Note Conferen...

Page 229: ...om 3 Kick the last joined user from the conference 4 Decrease the volume of the conference call 5 Decrease your volume 6 Increase the volume of the conference call 7 Increase your volume 8 More option...

Page 230: ...e Settings can be found under Web GUI Call Features Conference Google Service Settings Google Service Settings Figure 135 Google Service Settings OAuth2 0 Authentication If you already have OAuth2 0 p...

Page 231: ...Library 3 Click Credentials on the left drop down menu to create new OAuth2 0 login credentials Figure 137 Google Service Create New Credential 4 Use the newly created login credential to fill in OAu...

Page 232: ...e New Conference Schedule to add a new Conference Schedule Click on the scheduled conference to edit or delete the event After the user configures UCM6200 with Google Service Settings Google Service S...

Page 233: ...eting duration that can be set is 8 hour s Enable Google Calendar Select this option to synchronize scheduled conference with Google Calendar Note Google Service Setting OAuth2 0 must be configured on...

Page 234: ...will not be played Allow User Invite If this option is enabled the user can Press 0 to invite others to join the conference with invited party s permission Press 1 to invite without invited party s p...

Page 235: ...aner If this option is enabled conference schedules will be automatically cleaned as configured Conference Schedules Clean Time Enter the clean time in hours The valid range is from 0 to 23 Clean Inte...

Page 236: ...dified Contact Group Users can now quickly invite multiple participants at once to a conference via conference contact groups Up to 5 contact groups can be created The maximum allowed number of contac...

Page 237: ...of the members to be added it can be either Extensions or a self defined number Conference Recordings The UCM6200 allows users to record the conference call and retrieve the recording from Web GUI Cal...

Page 238: ...Conference reports will now be generated after every conference These reports can be exported to a CSV file for offline viewing The conference report page can be accessed by clicking on the Call Stat...

Page 239: ...P a g e 238 UCM6200 Series User Manual Version 1 0 20 38 Figure 144 Conference Report on CSV...

Page 240: ...eb GUI Call Features Video Conference Here users can create and manage video conference rooms and schedule video conferences Video Conference Room Configurations Click on Create New Conference Room to...

Page 241: ...activated The default setting is No Enable Talk Detection If enabled the AMI will send the corresponding event when a user starts or stops talking DSP Talking Threshold The amount of time ms that soun...

Page 242: ...e is reached a warning prompt will be played and all attendees currently in the scheduled conference room will be kicked after 5 mins The conference room will be locked until the scheduled conference...

Page 243: ...end INVITE to the extensions that have been selected for conference Notes Video conferencing can be resource intensive and may cause performance issues with the UCM when used To ensure the best experi...

Page 244: ...e UCM offers the possibility to log in to an extension via Grandstream Wave Portal using user portal password in addition to SIP registration password where it offers a sleek interface to host confere...

Page 245: ...h 1 0 19 27 the registration limit was increased to 300 for UCM62xx The limit is the same regardless of whether the user is making voice calls or video calls For more details about the WebRTC feature...

Page 246: ...er trunk to their UCM configured This setting can be found in Admin Center SIP Trunk Configuration Figure 150 IPVT SIP Trunk page Next users must create a peer trunk on the UCM to the IPVT server Ente...

Page 247: ...for this trunk This route will be used to dial IPVT meeting IDs Due to IPVT meeting IDs having a random assortment of numbers it is recommended to use a unique code to precede the meeting ID so that...

Page 248: ...the Strip field has 3 configured to remove the example unique code 99 from the dialed number before the call is routed out to the IPVT server Once this outbound route has been created users can now us...

Page 249: ...ure IVR IVR configurations can be accessed under the UCM6200 Web GUI Call Features IVR Users could create edit view and delete an IVR Click on Create New IVR to add a new IVR Click on to edit the IVR...

Page 250: ...alls if Dial Trunk is enabled The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to di...

Page 251: ...default setting is 3 Invalid Input Prompt Repeats Configure the number of times to repeat the prompt if the DTMF input is invalid When the loop ends it will go to the invalid destination if configured...

Page 252: ...y some special extensions are used on IP surveillance end points which shouldn t be reached from external calls via IVR for privacy reason UCM has now added blacklist and whitelist in IVR settings for...

Page 253: ...UCM6200 Series User Manual Version 1 0 20 38 If the user selects Whitelist Enable and adds extension in the list only the extensions in the list can be allowed to be reached via IVR Figure 157 Black...

Page 254: ...the Welcome Prompt option and the users will be redirected to Custom Prompt page Or users could go to Web GUI PBX Settings Voice Prompt Custom Prompt page directly Figure 158 Click on Prompt to Create...

Page 255: ...uages provided by Grandstream can be downloaded and installed from the UCM6200 Web GUI directly Additionally users could customize their own voice prompts package them and upload to the UCM6200 Langua...

Page 256: ...nd options to upgrade or download the language Figure 160 Voice Prompt Package List Click on to download the language to the UCM6200 The installation will be automatically started once the downloading...

Page 257: ...be under 50MB Package structure Package voice prompt dir dir files info txt containing the language name for display in UTF8 Language dir name format Custom dir name format language_xxx For example If...

Page 258: ...will then call the extension for recording the IVR prompt from the phone 5 Pick up the call from the extension and start the recording following the voice prompt 6 The recorded file will be listed in...

Page 259: ...load all custom prompt log in UCM Web GUI and navigate to PBX Settings Voice Prompt Custom Prompt and click on The following window will pop up in order to set a name for the downloaded file Figure 16...

Page 260: ...single file or select multiple files and click on Delete button to delete multiple prompts at once Record Username via Voicemail Menu The second option to record username is using voicemail menu pleas...

Page 261: ...Version 1 0 20 38 VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6200 extensions the configurations of the voicemail can be globally set up and managed under Web GUI Call Features V...

Page 262: ...imited Min Effective Message Time Configure the minimum duration in seconds of a voicemail message Messages will be automatically deleted if the duration is shorter than the Min Message Time The defau...

Page 263: ...will reset Voicemail Password Send Voicemail to Email and Keep Voicemail after Emailing values to default Previous custom voicemail prompts and messages will be deleted Access Voicemail If the voicema...

Page 264: ...to it 3 Re record your message 3 Record your name 1 Accept this recording 2 Listen to it 3 Re record your message 4 Record temporary greeting 1 Accept this recording 2 Listen to it 3 Re record your me...

Page 265: ...il Settings Attach Recordings to E Mail If enabled voicemails will be sent to user s Email address The default setting is Yes Keep Recordings If enabled voicemail will be stored in the UCM6200 after t...

Page 266: ...p Settings Voicemail Group Extension Enter the Voicemail Group Extension The voicemail messages left to this extension will be forwarded to all the voicemail group members Name Configure the Name to i...

Page 267: ...Ring Group Parameters Ring Group Name Configure ring group name to identify the ring group Letters digits _ and are allowed Extension Configure the ring group extension Members Select available users...

Page 268: ...gs as well Auto Record If enabled calls on this ring group will be automatically recorded The default setting is No The recording files can be accessed from Web GUI CDR Recording Files Endpoint Call F...

Page 269: ...ble ones Default is enabled Enable Destination If enabled users could select extension voicemail ring group IVR call queue voicemail group as the destination if the call to the ring group has no answe...

Page 270: ...group alongside local extensions An example of Ring Group with peer extensions is presented in the following 1 Create SIP trunks from UCM A to UCM B and vice versa on the Extension Trunk VoIP Trunks...

Page 271: ...P a g e 270 UCM6200 Series User Manual Version 1 0 20 38 Figure 171 Sync LDAP Server option...

Page 272: ...AP sync button that s highlighted in the following image Figure 172 Manually Sync LDAP Server 4 Under Ring Groups setting page click Add Ring Groups can be found under Web GUI Call Features Ring Group...

Page 273: ...n internal extensions besides those in the Allowed List This section describes the configuration of this feature in the Call Features Restrict Calls page Figure 174 Restrict Calls Configure Restrict C...

Page 274: ...call s name Restrict Calls between extensions When enabled members of the group cannot dial other extension only the numbers in the Allowed List Members Configure the members that will not be able to...

Page 275: ...or a paging intercom group This section describes the configuration of paging intercom group under Web GUI Call Features Paging Intercom Configure Paging Intercom Group Click on Add to add paging int...

Page 276: ...ype is set to Multicast Paging Maximum Call Duration Specify the maximum call duration in seconds The default value 0 means no limit Custom Prompt This option is to configure a custom to play to pagin...

Page 277: ...Specify the maximum call duration in seconds The default value 0 means no limit Custom Prompt This option is to set a custom prompt for a paging intercom group to announce to caller Users can now dir...

Page 278: ...the maximum call duration in seconds The default value 0 means no limit Custom Prompt This option is to set a custom prompt for a paging intercom group to announce to caller Users can now directly upl...

Page 279: ...re Announcement Paging Time Transmission Method Configure Announcement Paging transmission method Unicast Depending on members selection Multicast Depending on Multicast IP address and Port Members Se...

Page 280: ...mum call duration in seconds The default value 0 means no limit Custom Prompt This option is to set a custom prompt for a paging intercom group to announce to caller Click on Prompt it will direct the...

Page 281: ...80 To edit page intercom feature code click on Feature Codes in the Paging Intercom Group Settings dialog Or users could go to Web GUI Call Features Feature Codes directly Configure a Scheduled Paging...

Page 282: ...oup Select the paging intercom group from the list of the available groups Start Time Configure the start time of the scheduled paging intercom call Type Select the type for the scheduled paging inter...

Page 283: ...could choose to leave a message transfer to default extension or keep waiting in the queue To configure this feature please go to UCM Web GUI Call Features Call Queue Create New Queue Edit Queue Queu...

Page 284: ...all after completing a previous call If set to 0 an agent can receive a new call as soon as a previous call is completed Default is 10 seconds Retry Time Configure the number of seconds to wait before...

Page 285: ...mpt Advanced Settings Virtual Queue Position Announcement Queue Chairman Refer to Call Center Settings and Enhancements section for detailed information about these features Enable Agent Login Enables...

Page 286: ...aited before being connected Default is disabled Replace Display Name If enabled the UCM will replace the caller display name with the Call Queue name so that the caller knows the call is incoming fro...

Page 287: ...of static agents for each UCM model Table 82 Static Agent Limitation UCM Model Max Static Agents in Call Queue UCM6202 22 UCM6204 23 UCM6208 34 UCM6510 75 Click on Global Queue Settings to configure...

Page 288: ...ordings are shown on the Call Queue page under Queue Recordings Tab Click on to download the recording file in wav format click on to delete the recording file To delete multiple recording files by on...

Page 289: ...Virtual Queue Outbound Prefix System will add this prefix to dialed numbers when calling back users Enable Virtual Queue Timeout If enabled agents will have a set amount of time to answer a virtual qu...

Page 290: ...waiting callers For example in a call queue with linear method if there are two available agents when two callers call in the queue at the same time UCM will assign the two callers to each of the two...

Page 291: ...g that displays calls to all agents and queues a dynamic agent login logout record and a pause log Statistics reports for these new pages can be obtained by pressing the Download button in the top lef...

Page 292: ...ion logged in and out of Login Time the time that the extension logged into the queue Logout Time the time that the extension logged out of the queue Login Duration the total length of time that the e...

Page 293: ...w Figure 191 Global Queue Settings Table 84 Global Queue Settings Dynamic Agent Login Settings Agent Login Code Suffix Configure the code to dial after the queue extension to log into the queue i e qu...

Page 294: ...ck Key Settings Call Back Current Number Press the feature key configured to set your current number as callback number Custom Callback Number Press the feature key configured to set a custom callback...

Page 295: ...rd Switchboard is a tool that allows system administrators and users to monitor and manage queues This can be accessed from the Call Features Call Queue page Figure 192 Switchboard Summary Clicking on...

Page 296: ...r id and the option to hang up call by pressing on the button Proceeding Shows the current established calls along with the caller id and the callee agent as well as the option to hang up transfer add...

Page 297: ...ue added Features in the side menu and click on Call Queue In the image below User 1012 is the Queue Chairman appointed to manage Queue Extension 6500 and can see all the agents of the queue in the Sw...

Page 298: ...to delete the pickup group Select extensions from the list on the left side to the right side Figure 195 Edit Pickup Group Configure Pickup Feature Code When picking up the call for the pickup group m...

Page 299: ...P a g e 298 UCM6200 Series User Manual Version 1 0 20 38 The following figure shows where you can customize these features codes Figure 196 Edit Pickup Feature Code...

Page 300: ...selected Music On Hold playlist to delete this Music On Hold playlist Click on to start uploading Users can upload Single files with 8KHz Mono Music file or Music on hold files in a compressed packag...

Page 301: ...from the Manage Music on Hold page Steps to play the music on hold file 1 Click on the button for the Music on Hold file 2 In the prompted window select the extension to playback and click Figure 198...

Page 302: ...and refresh Music On Hold page then you can listen to the new recorded file Notes Once the MOH file is deleted there are two ways to recover the music files Users could download the MOH file from thi...

Page 303: ...T 38 Click on Create New Fax Extension In the popped up window fill the extension name and Email address to send the received Fax to Click on Fax Settings to configure the Fax parameters Click on to...

Page 304: ...ax file Default Email Address Configure the Email address to send the received Fax to if user s Email address cannot be found Note The extension s Email address or the Fax s default Email address need...

Page 305: ...t PSTN line to the UCM6200 FXO port 3 Go to Web GUI Extension Trunk page 4 Create or edit the analog trunk for Fax as below Fax Mode Make sure Fax Mode option is set to None Figure 202 Configure Analo...

Page 306: ...200 Series User Manual Version 1 0 20 38 Figure 203 Configure Extension for Fax Machine FXS Extension Figure 204 Configure Extension for Fax Machine Analog Settings 7 Go to Web GUI Extension Trunk Inb...

Page 307: ...Fax configuration is done When there is an incoming Fax calling to the PSTN number for the FXO port it will send the Fax to the Fax machine Example Configuration for Fax To Email The following instruc...

Page 308: ...UCM6200 Web GUI Extension Trunk Inbound Routes page Create a new inbound route and set the default destination to the Fax extension Figure 207 Inbound Route to Fax Extension 5 Once successfully confi...

Page 309: ...iguring analog trunk and outbound route After making sure analog trunk or VoIP Trunk is setup properly and UCM6200 can reach out to PSTN numbers via the trunk on Fax Sending page enter the fax number...

Page 310: ...to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed The configuration and instructions on how to use busy camp o...

Page 311: ...tus that users can manually set themselves Users can change presence status from the webUI Admin Portal Navigate to Extension Trunk Extensions Edit Extension Features and click on the Presence Status...

Page 312: ...tatus for this mode on the Web GUI Up to 64 characters Unavailable The contact is unreachable for the moment please try to contact later Users can also set presence status by dialing the feature code...

Page 313: ...P a g e 312 UCM6200 Series User Manual Version 1 0 20 38 Figure 213 Presence Status CDR...

Page 314: ...llow Me option can be found under extension settings page Web GUI Extension Trunk Extensions To configure follow me 1 Choose the extension and click on 2 Go to the Follow me tab to add destination num...

Page 315: ...call The available options are Extension Voicemail Queues Ring Group Voicemail Group IVR External Number Follow Me Numbers The added numbers are listed here Click on to arrange the order Click on to...

Page 316: ...the UCM6200 To enable Speed Dial on the UCM6200 Web GUI go to page Web GUI Call Features Speed Dial User should first click on then create a speed dial extension and assign a destination to it Support...

Page 317: ...le to call from the outside whether it is using his cell phone pay phone regular PSTN etc After calling into UCM6200 the user can then dial out via the SIP trunk or PSTN trunk connected to UCM6200 as...

Page 318: ...to go through Response Timeout Configure the maximum amount of time the UCM6200 will wait before hanging up if the user dials an incomplete or invalid number The default setting is 10 seconds Digit Ti...

Page 319: ...s http www grandstream com sites default files Resources UCM_Emergency_Calls_Guide pdf In addition Emergency calls can be automatically recorded by toggling on the new Auto Record and recordings can b...

Page 320: ...a g e 319 UCM6200 Series User Manual Version 1 0 20 38 Figure 218 Emergency Number Configuration The table below gives more description of the configuration Parameters when creating emergency numbers...

Page 321: ...extensions when an emergency call is made The file can be uploaded from the page Custom Prompt Click Upload Audio File to add a custom prompt Use Trunks Select the trunks for the emergency call Up to...

Page 322: ...P a g e 321 UCM6200 Series User Manual Version 1 0 20 38 Figure 219 911 Emergency Sample...

Page 323: ...instead of to the mobile phone directly Therefore the user will not be charged on mobile phone services for long distance or international calls To configure callback on the UCM6200 go to Web GUI Call...

Page 324: ...ies phones the MPK supports Call Park mode which can be used to park the call by configuring the MPK number as call park feature code e g 700 MPK Call Park mode can also be used to monitor and pickup...

Page 325: ...as the extension name on the UCM6200 The valid characters are letters digits _ and Local Extensions Select the available extensions Extension Groups listed on the local UCM6200 to be monitored in the...

Page 326: ...tus of total extension and subscribers for each event list Users can also select the event URI to check the monitored extension s status and the subscribers details Notes To configure LDAP sync please...

Page 327: ...last name After dialing in the PBX IVR Auto Attendant will guide the caller to spell the digits to find the person in the Dial by Name directory This feature allows customers clients to use the guide...

Page 328: ...me configured under Web GUI Extension Trunk Extensions in order to be searchable in Dial By Name directory through IVR By specifying the extensions here the administrators can make sure unscreened cal...

Page 329: ...he desired party to call By Menu After the caller enters the digits the IVR will announce 8 matching results The caller can press number 1 to 8 to select and call or press 9 for results in next page T...

Page 330: ...mize set new username prompt for an extension Upload Username Prompt File from Web GUI 1 First Users should have a pre recorded file respecting the following format PCM encoded 16 bits 8000Hz mono In...

Page 331: ...ion using the button Record Username via Voicemail Menu Users can also record their username via the voicemail menu Dial 97 or 98 to access the voicemail menu If 98 is dialed enter the desired extensi...

Page 332: ...as well as barge in the active calls in real time manner Active Calls Status To view the status of active calls navigate to Web GUI System Status Active Calls The following figure shows extension 100...

Page 333: ...re 227 Call Connection less than half hour The yellow color of the active call means the connection of call time is greater than half an hour but less than one hour It means this call is a bit long Fi...

Page 334: ...Call Monitor During an active call click on icon and the monitor dialog will pop up Figure 230 Configure to Monitor an Active Call In the Monitor dialog configure the following to monitor an active ca...

Page 335: ...ing the call can talk to both parties in the active call The call will be established similar to three way conference 4 Enable or disable Require Confirmation option If enabled the confirmation of the...

Page 336: ...ult code 2 Enter the code during active call After hearing Transfer you will hear the dial tone Enter the number to transfer to and the user will be connected to this number Hang up the call to comple...

Page 337: ...or SEND to start recording the audio call and the UCM6200 will mix the streams natively on the fly as the call is in progress Options Disable Allow Caller Enable the feature code on caller side only A...

Page 338: ...sion number where you want to disable the Call Forward Busy Remote Call Forward No Answer Enable Default Code 66 Enter the code and follow the voice prompt to set the remote extension number where you...

Page 339: ...40 To add a number to blacklist for inbound route dial 40 and follow the voice prompt to enter the number Blacklist Remove Default Code 41 To remove a number from current blacklist for inbound route d...

Page 340: ...who wants to cancel Call Completion request Enable Spy Check this box to enable spy feature codes Disabled by default Listen Spy Default Code 54 Enable Spy needs to be checked This is the feature code...

Page 341: ...de to set the presence status of the extension Possible options are 1 unavailable 2 available 3 away 4 chat 5 dnd 6 userdef Dynamic Agent Logout Default Code 85 Use this code to logout the dynamic age...

Page 342: ...of sharing one large parking lot with others While creating a new parking lot users can assign it a range that they think is appropriate for the group that will use the parking lot Figure 232 Parking...

Page 343: ...e routed to the destination number and this reduces the chance of dropping parked calls Note This field cannot exceed 32 characters Ring All Callback on Timeout If enabled all registered endpoints of...

Page 344: ...e anything on the UCM Note This feature requires Grandstream GXP21xx new firmware support Please check GXP21xx firmware release information for availability Call Recording The UCM6200 allows users to...

Page 345: ...n A and extension B user could dial the feature code from extension C to listen on their call 54 by default whisper to one side 55 by default or barge into the call 56 by default Then the user will be...

Page 346: ...Concurrent Registrations field can only have a value of 1 Figure 237 Enabling SCA option under Extension s Settings 2 After enabling the option navigate to Call Features SCA The newly enabled SCA ext...

Page 347: ...private number has been created users must now register a device to it To properly register a device to the private number use the configured private number as the SIP User ID Auth ID and Password wil...

Page 348: ...vailable o None No notification sound will play o Barge In Only The notification sound will play once when a party barges in o Barge In and Repeat The notification sound will play when a party barges...

Page 349: ...using the Barge In feature By default it is disabled Bridge Warning Tone Configures the notification in the bridge when another party join None No notification sound Barge In only Notification sound w...

Page 350: ...destination Note Sound file must be PCM encoded 16 bits at 8000Hz mono in mp3 wav format or raw ulaw alaw gsm file with mp3 wav ulaw alaw gsm suffix The file size must be less than 5MB If uploading a...

Page 351: ...r Manual Version 1 0 20 38 Ring Group Queues Fax DISA Dial By Name External Number Hang up Created Announcements will be listed as shown below Figure 242 Announcement Press to edit the announcement Pr...

Page 352: ...lobal value used for each extension if Ring Timeout field is left empty on the extension configuration page Call Duration Limit Configure the maximum duration of call blocking Record Prompt If enabled...

Page 353: ...es of the following with a minimum length of 4 characters Numeric digits Lowercase alphabet characters Uppercase alphabet characters Special characters Enable Random Password If enabled random passwor...

Page 354: ...ensions 7000 7100 Dial By Name Extensions 7101 7199 Fax Extensions 7200 8200 PBX Settings RTP Settings RTP Settings Table 100 Internal Options RTP Settings RTP Start Configure the RTP port starting nu...

Page 355: ...T pronblems TURN Server Name Configure TURN server account name TURN Server Passsword Configure TURN server account password Payload The UCM6200 payload type for audio codecs and video codes can be co...

Page 356: ...on to receive the call from the UCM6200 to record the IVR prompt 4 Click the Record button A request will be sent to the UCM6200 The UCM6200 will then call the extension for recording the IVR prompt f...

Page 357: ...ed the file will appear in the Custom Prompt web page Download All Custom Prompt On the UCM62XX the users can download all custom prompts from UCM Web GUI to local PC To download all custom prompt log...

Page 358: ...for 404 and 604 status codes Your call can t be completed as dialed Please check the number and dial again Default for 5xx status codes Server error Please check your device Default for 403 and 603 s...

Page 359: ...s Jitter Buffer Table 102 Internal Options Jitter Buffer SIP Jitter Buffer Enable Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel The default setting is No Jitter B...

Page 360: ...he UCM6200 Figure 248 Settings Recordings Storage If Enable Auto Change is selected the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6200 If bot...

Page 361: ...are generated and exist in 3 categories normal call recording files conference recording files and call queue recording files Therefore users have the following options when select the categories to...

Page 362: ...rver Note Currently only IP addresses are supported in the Host IP field Share Name Specify the name of the shared folder Username Specify the account username to access the NAS server Password Config...

Page 363: ...be disabled unless enabled in peers or users The default setting is Yes MWI From When sending MWI NOTIFY requests this value will be used in the From header as the name field If no From User is confi...

Page 364: ...d transfer fails due to the destination being busy or not answering Note This feature applies only to internal calls Blind transfer timeout Configure the amount of time in seconds that the transferred...

Page 365: ...esses For details on how to construct a certificate for SIP please refer to the following document http tools ietf org html draft ietf sip domain certs TLS Do Not Verify If enabled the TLS server s ce...

Page 366: ...For SIP Configure the Type of Service for SIP packets The default setting is None ToS For RTP Audio Configure the Type of Service for RTP audio packets The default setting is None ToS For RTP Video C...

Page 367: ...ther the Remote Party ID should be trusted Default setting is No Send Remote Party ID Configure whether the Remote Party ID should be sent or not The default setting is No Generate In Band Ringing Con...

Page 368: ...P a g e 367 UCM6200 Series User Manual Version 1 0 20 38 and give the option to open the door via softkey Figure 251 Transparent Call Info...

Page 369: ...ct to enable ADSI phone compatibility The default setting is No Music On Hold Interpret Specify which Music On Hold class this channel would like to listen to when being put on hold This music class i...

Page 370: ...will only be accepted if the requested format is available Type of Service Configure ToS bit for preferred IP routing IAX Trunk Options Trunk Frequency Configure the frequency of trunk frames in mill...

Page 371: ...ling Preference For FXO port users could manually enter the ACIM settings by selecting the value from dropdown list for each port Or users could click on Detect and choose the detection algorithm two...

Page 372: ...h American users should choose PCMU All other countries unless already known should be assumed to be PCMA The default setting is PCMU Note This option requires system reboot to take effect Boost Ringe...

Page 373: ...ing data from buffer Half Data will be read written from buffer when half of the buffer is occupied with data Immediate Read write from buffer whenever there is data occupying the buffer Full Data wil...

Page 374: ...t has not been enabled yet Figure 255 GDMS Developer Mode Button After clicking on it the API ID and Secret Key will be displayed Note down these credentials On the UCM navigate to System Settings GDM...

Page 375: ...l username for GDMS authentication Password The password for GDMS authentication API ID API ID from GDMS account Refer to Figure 256 GDMS API Credentials Secret Key API secret key from GDMS account Re...

Page 376: ...the initial sync is complete you will now be able see the UCM and its extensions on GDMS which will have an orange label with the words UCM Any future creation deletion or modification of SIP accounts...

Page 377: ...implement multiple call functions on another server connected to it via API PBX will actively send system reports and call reports to this other server Additionally legacy CDR API REC API and PMS API...

Page 378: ...nk updateAnalogTrunk addAnalogTrunk addSLATrunk updateSLATrunk addDigitalTrunk updateDigitalTrunk deletedigitalTrunk getDigitalTrunk For more details please refer to online how to guide available in o...

Page 379: ...file will be renamed as certificate pem automatically It contains private key for the client and signed certificate for the server API Module CDR API Enable disable CDR API module REC API Enable disab...

Page 380: ...TTPS protocol Format Choose either XML or JSON for CDR format Username Enter the Username for authentication Password Enter the Password for authentication For more details refer to online how to guid...

Page 381: ...equests from the GS Affinity application This will allow the UCM to interact with modify and execute requests by the application such as setting call forwarding and DND Users can change the listening...

Page 382: ...to use AMI on UCM6200 please refer to the following AMI guide http www grandstream com sites default files Resources UCM_series_AMI_guide pdf Warning Please do not enable AMI on the UCM6200 if it is...

Page 383: ...s and accounts in the CRM from calls made through the UCM Note Starting firmware 1 0 17 16 emergency calls will not be logged into CRM servers SugarCRM Configuration page of the SugarCRM can be access...

Page 384: ...lick on and 3 Logout from admin access 4 Login to the UCM as user and navigate under User Portal Value added Feature CRM User Settings Click on Enable CRM and enter the username password associated wi...

Page 385: ...mber Add the new number to this module if it cannot be found in the selected module Contact Lookups Select from the Available list of lookups and press to select where the UCM can perform the lookups...

Page 386: ...the ZohoCRM v1 and ZohoCRM v2 can be both accessed via admin login on the UCM Web GUI Value added Features CRM Figure 265 ZohoCRM Basic Settings 1 Select ZohoCRM v2 API from the CRM System Dropdown in...

Page 387: ...o this module if it cannot be found in the selected module Contact Lookups Select from the Available list of lookups and press to select where the UCM can perform the lookups on the CRM tables Leads A...

Page 388: ...force or ACT CRM Add Unknown Number Add the new number to this module if it cannot be found in the selected module Contact Lookups Select from the Available list of lookups and press to select where t...

Page 389: ...RM are as follows 1 Navigate to Value Added Features CRM and select the ACT CRM option Figure 269 Enabling ACT CRM 2 Log into the UCM as a regular user and navigate to Value Added Features CRM User Se...

Page 390: ...e 389 UCM6200 Series User Manual Version 1 0 20 38 Figure 270 Enabling CRM on the User Portal Note For more information on the ACT CRM integration please refer to the ACT CRM documentation on our web...

Page 391: ...l HMobile HSC Check In Check out Wake up Call Name Change Update Set Credit Set Station Restriction Room Status Room Move Do Not Disturb Mini Bar MSG MWI Unconditional Call Forward HMobile PMS Connect...

Page 392: ...CM6XXX series have integrated HSC PMS providing following features Changing Display Name Set Station Restriction Call forwarding DND Name Change MWI The following figure illustrates the communication...

Page 393: ...have integrated Mitel PMS providing following hospitality features Check in Check out set Room Status Wake up call and more The following figure illustrates the communication flow between the PBX Gran...

Page 394: ...and configure the HTTPS API settings On the HTTPS API settings permitted IP addresses must be configured Otherwise the API will be inaccessible On the Old HTTPS API settings permitted IP addresses mus...

Page 395: ...r the Port used by the PMS system Default is 8081 Username Enter the Username to connect to the PMS system If using Hmobile or HSC PMS Module only Password Enter the password to connect to the PMS sys...

Page 396: ...s by clicking on the following Figure will be displayed then Figure 275 Create New Room Click Save to create the new room the fields above can be configured from the PMS platform once set the followin...

Page 397: ...124 PMS Wake up Service Field Description Room Number Select the room to create the wakeup service for Time Set the time of the wakeup call Action Status Status of the call Programmed the call is sche...

Page 398: ...MS Mini Bar The following windows will appear Figure 280 Create New Mini Bar Table 125 Create New Mini Bar Code Enter a non existing extension number to be dialed when using the mini bar feature Name...

Page 399: ...dows will appear Figure 281 Create New Maid Table 126 Create New Maid Maid Code Enter the Code to use when the maid wants to use the Mini Bar Secret Enter the password associated with the maid In orde...

Page 400: ...P a g e 399 UCM6200 Series User Manual Version 1 0 20 38 Code Enter the Goods Code Name Enter the Name of the Goods The Minibar page displays as Figure 283 Mini Bar...

Page 401: ...vice Using admin portal Using user portal Using feature code Wakeup Service using Admin Login 1 Log in to the UCM as admin 2 Wakeup service can be found under Web GUI Value added Features Wakeup Servi...

Page 402: ...s Select the extensions to send the wakeup call to 4 Click and to apply the changes A wakeup service entry is created The UCM will send a wakeup call to every extension in the member list at the sched...

Page 403: ...Codes Feature Codes page Figure 285 Wakeup Service Feature Code Click and to apply the changes Dial the Wakeup Service feature code 36 by default to access to the UCM wakeup service Users have the ch...

Page 404: ...ame for the Announcements Code Enter a code number to associate the audio prompt with This code will be used in combination with the Group Number Example If the code is 55 and the group number is 666...

Page 405: ...Announcements Center The following example demonstrates the usage of this feature 1 Click to create new group 2 Configure a name and number for the group 3 Create a group number which is used with cod...

Page 406: ...d with the configured code Users can directly upload audio prompts to use from this page Figure 288 Announcements Center Code Configuration Sending 55 code 666 group number will send an announcement w...

Page 407: ...toring Barging Realtime Monitoring Transferring Realtime Monitoring End calls Generating Performance Report Quick and Agent today API Configuration Parameters Configuration page of the QueueMetrics ca...

Page 408: ...tion QueueMetrics URL Configure the URL for QueueMetrics Integration Username Configure the username for QueueMetrics authentication Account Code Configure the password for QueueMetrics authentication...

Page 409: ...8 STATUS AND REPORTING PBX Status The UCM Dashboard page under System Status Dashboard provides an real time overview of the system s trunks extensions queues conference rooms interface status digital...

Page 410: ...able Unknown Error SIP Peer trunk status Unreachable The hostname cannot be reached Unmonitored Heartbeat feature is not turned on to be monitored Reachable The hostname can be reached SIP Register tr...

Page 411: ...Status Display extension number including feature code The color indicator has the following definitions Green Free Blue Ringing Yellow In Use Grey Unavailable Presence Status Display the presence st...

Page 412: ...e following example shows the interface status for UCM6204 with USB WAN port FXS1 FXS2 and FXO1 connected Figure 294 UCM6204 Interfaces Status Table 134 Interface Status Indicators USB connected USB d...

Page 413: ...the following table Table 135 System Status General System Status System Information General Model Product model Part Number Product part number System Time Current system time The current system time...

Page 414: ...ode Full Half Duplex Space Usage Users could access the storage usage information from Web GUI System Status Dashboard Space Usage It shows the available and used space for Space Usage and Inode Usage...

Page 415: ...en configuring and managing the UCM6200 users could access resource usage information to estimate the current usage and allocate the resources accordingly Under Web GUI System Status Dashboard Resourc...

Page 416: ...will be generated if abnormalities occur Table 137 Alert Events Action index Alert Events 1 Disk Usage 2 Modify Super Admin Password 3 Memory Usage 4 System Reboot 5 System Update 6 System Crash 7 Reg...

Page 417: ...en select second s minute s hour s day s to configure the cycle Alert Threshold If the detected value exceeds the threshold in percentage the UCM6200 system will send the alert 2 External Disk Usage F...

Page 418: ...ents Lists System Crash Detect Cycle The UCM will detect the event at each cycle based on the specified time Users can enter the number and then select second s minute s hour s day s to configure the...

Page 419: ...types by the system 1 Generate Alert Generated when alert events happen for example alert logs for disk usage exceeding the alert threshold 2 Restore to Normal Generated when alert events being cleare...

Page 420: ...nicate with the server HTTP or HTTPS Default one is HTTP HTTP Server The IP address or FQDN of the HTTP HTTPS server HTTP Server Port HTTP HTTPS port Warning Template Customize the template used for s...

Page 421: ...e users would like to include the logs to the report Click on Search button to display the generated report Important Note Starting from fw 1 0 15 16 the UCM has CDR separation and it will display onl...

Page 422: ...ks Action Type Filter calls based on the Action Type The following actions are available Dial Announcements Callback Call Forward Conference DISA Fax Follow Me IVR Page Parked Call Queue Ring Group Tr...

Page 423: ...of the CDR to filter Callee Number Enter the callee number of the CDR to filter The call report will display as the following figure shows Figure 304 Call Report The CDR report has the following data...

Page 424: ...SV file Delete All Click on button to remove all the call report information Delete Search Result On the bottom of the page click on button to remove the filtered CDR entries Note When deleting CDR a...

Page 425: ...matic Download and configure the parameters in the dialog below Figure 306 Automatic Download Settings Table 140 Automatic Download Settings Automatic Download Enable the Automatic Download feature De...

Page 426: ...fferent format from the Web GUI CDR Here are some descriptions Caller number Callee number Caller number the caller ID Callee number the callee ID If the Source Channel contains DAHDI this means the c...

Page 427: ...rough the trunk c PJSIP trunk_X XXXXXX where trunk_X is the internal trunk name and it is an inbound call from this trunk The last XXXXX is a random string and can be ignored There are some other poss...

Page 428: ...20 38 Figure 312 CDR Export File data Statistics CDR Statistics is an additional feature on the UCM6200 which provides users a visual overview of calls across a period of time Users can filter with d...

Page 429: ...ollowing trunk types All SIP Calls PSTN Calls Call Type Select one or more in the following checkboxes Inbound calls Outbound calls Internal calls External calls All calls Time Range By month of the s...

Page 430: ...Recording Files to download all recordings files Select Either USB Disk NAS or Local to show recording files stored on external or internal storage depending on selected storage space Select whether...

Page 431: ...ey The size of the key file must be under 2MB This file will be renamed as private pem automatically TLS Cert Upload TLS cert The size of the certificate must be under 2MB This is the certificate file...

Page 432: ...s and managing value added features like Fax Sending Call Queue Wakeup Service and CRM Users also can access their personal data files such as call recordings fax files and voicemail promts The login...

Page 433: ...Manual Version 1 0 20 38 Figure 316 User Portal Login Upon successfully logging in the following page will appear Note Regular users will be logged out automatically if an admin resets their extensio...

Page 434: ...d fax and set up Follow Me Value added Features On this section the user has access to manage and use all rich value added features which includes Fax Sending For Fax Sending configuration parameters...

Page 435: ...accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password All existing user accounts for Web GUI login will be displayed on Use...

Page 436: ...tment Enter the necessary information to keep a record for this user Fax Email Address First Name Last Name Home Number Phone Number Once created the Super Admin can edit the users by clicking on or d...

Page 437: ...s Maintenance Upgrade Maintenance Cleaner Maintenance Reset Reboot Settings User Management Operation Log Admin privilege users cannot create new users for login Note By default administrator accounts...

Page 438: ...email service in their user portal account Figure 322 General User Custom Privilege The Super Admin user can create users with different privileges Following modules are available for privilege custom...

Page 439: ...Prompt Wakeup Service Zero Config Figure 323 Create New Custom Privilege System administrators can create custom privilege sets which can be assigned to created users Concurrent Multi User Login Whil...

Page 440: ...to confirm Note If PBX Settings General Settings Enable Strong Password is toggled on the minimum password requirements are as follows Must contain at least one number Must contain at least one upperc...

Page 441: ...will be redirected to the login page and the user will need to enter the username and password again to log back in If set to 0 there will be no timeout period and users can remain logged in for an in...

Page 442: ...s User Manual Version 1 0 20 38 Figure 326 Login Timeout Settings Operation Log The Operation Log lists all activities done by all users that have accessed the UCM web portal This page is found under...

Page 443: ...verse the order Table 144 Operation Log Column Header Date The date and time when the operation is executed Username The username of the user who performed the operation IP Address The IP address from...

Page 444: ...ith IP 192 168 40 173 from 2014 11 01 00 00 to 2014 11 06 15 38 are filtered out and displayed Users can either filter out specific operation logs or then click on the button to delete the filtered re...

Page 445: ...n be accessed via Web GUI Maintenance Upgrade Figure 329 Network Upgrade Table 145 Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method TFTP HTTP or HTTPS Firmwa...

Page 446: ...mmediate service interruption After it boots up log in the Web GUI to check the firmware version Upgrading Via Local Upload If there is no HTTP TFTP server users could also upload the firmware to the...

Page 447: ...0 20 38 Figure 331 Upgrading Firmware Files 4 Wait until the upgrading process is successful and a window will be popped up in the Web GUI Figure 332 Reboot UCM6200 5 Click on OK to reboot the UCM6200...

Page 448: ...or local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the UCM6200 to the same LAN segm...

Page 449: ...s will show only if plugged NAS server will show only if configured and status is available Refer to PBX Settings NAS 3 Name the backup file 4 Click on Backup to start backup Once the backup is done i...

Page 450: ...334 Backup Restore The option allows UCM62xx UCM to perform periodic backups to USB disks SD cards SFTP servers or NAS servers Users can configure the hour and frequency of the periodic backup Users c...

Page 451: ...ax daily to an SFTP server via the Data Sync feature in the Maintenance Backup Data Sync page Special characters such as and periods are supported allowing users to use email addresses as SFTP account...

Page 452: ...r Address Enter the SFTP server address Destination Directory Specify the directory in SFTP server to keep the backup file Format xxx xxx xxx If this directory does not exist UCM will create this dire...

Page 453: ...his backup file will be displayed in the list of previous configuration backups for restore purpose Click on to restore from the backup file Users can restore backup files located on SD cards USB disk...

Page 454: ...erased and all settings will be reset to factory settings Figure 338 Reset and Reboot Cleaner The UCM can be configured to delete files CDR voicemail and calls statistic reports on a regular basis Th...

Page 455: ...P a g e 454 UCM6200 Series User Manual Version 1 0 20 38 Figure 339 Cleaner...

Page 456: ...of CDR entries to keep when Keep Last X Records is selected as Cleaning Conditions Default is 50000 Valid range 10000 100000 Keep Last X Days Enter the number of days of call log entries to keep when...

Page 457: ...ence Call Statistics Report has been reached Conference Call Statistics Report will be deleted starting with the oldest entry at the configured cleaning time Note The amount of records displayed on th...

Page 458: ...s been exceeded and perform cleaning of all files if it has Keep Last X Days Delete all files older than X days File Clean Interval Enter 1 30 to specify the day of the month to clean up the files Fil...

Page 459: ...ing system firmware via the UCM s recovery mode To access recovery mode follow these steps 1 Disconnect the power cable from the UCM and keep the network cable connected 2 Press and hold the reset but...

Page 460: ...sion 1 0 20 38 Figure 341 UCM6202 Recovery Web Page Enter the super admin s login credentials and click on the Login button Figure 342 Recovery Mode From here the user can either upload a firmware fil...

Page 461: ...the time interval too high may result in lost syslog data due to the low saving frequency Figure 343 Syslog Server By default ERROR logs are enabled for all PBX modules Additional syslog levels are WA...

Page 462: ...SFTP Data Sync Check this box to save the capture files in the SFTP server Please make sure the configuration of data synchronization works before Capture Filter Enter the filter to obtain the specifi...

Page 463: ...he trace Note Capture files saved on external devices will now have capture prepended to file names IP Ping Enter the hostname or IP address and click on the Start button The ping process can be viewe...

Page 464: ...n for incoming calls from an analog trunk To capture analog record traces 1 Select FXO or FXS for Record Ports If the issue happens on FXO 1 select FXO port 1 to record the trace 2 Select Record Direc...

Page 465: ...related to the used analog trunk To use this 1 Configure analog trunk on UCM including outbound route 2 Enter a reachable external number in External Extension 3 Press Start button The call will be in...

Page 466: ...d must have the highest priority for the external number used for troubleshooting After capturing the trace users can download it for basic analysis If further assistance is necessary please contact G...

Page 467: ...Check Times is the maximum number of failed checks that can occur before the UCM is restart and a coredump file is generated Generated coredump files can be sent to Grandstream Technical Support for...

Page 468: ...P a g e 467 UCM6200 Series User Manual Version 1 0 20 38 Figure 351 Network Status...

Page 469: ...for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support st...

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