Grand Effects
360 Fire-Water Bowls and Fire-Water Inserts (Automated Operation)
Operating and Maintenance Instructions
Section 6: Troubleshooting
Main burner does
not light
(no spark)
Model 100 Burner Assembly
1.
Remove rock/glass away from pilot area.
2.
Remove pilot hood. Look for small pieces obstructing pilot.
3.
If still no spark, confirm that you have 12 VAC out of the panel and
at the burner
(measure voltage on terminals L, N).
4.
If you have voltage going out to the burner, but no spark, replace
the
control module. (Look for excess heat on the module.)
5.
If you have no voltage out of the panel, reset fuse button on
transformer and breaker switch. Confirm 110
V
going into panel
on terminals L, N.
6.
If you have 110 V on L, N and the fuses check OK, but there is
still no 12 V
output
on X1, X2, replace the transformer.
Spark (but no pilot)
1. Remove rock/glass away from pilot area.
2. Remove pilot hood. Look for small pieces obstructing pilot.
3. Confirm if gas is coming out of the pilot. You can hear it. (Use a
BBQ lighter to determine if gas is coming out of the pilot.)
4. If no pilot gas, check that gas is turned on.
5. Pilot orifice may be plugged. Replace orifice or complete pilot
assembly.
6. If still no gas, pilot valve may not be opening. Turn gas off and
confirm if pilot solenoid is energizing.
7. If not energizing, replace the control module. If it is energizing,
clean out pilot solenoid.
Burner goes on/off
1. Is it going off because of wind? If so, how windy? Slight breeze or
gusty? (If wind, rotate burner assembly in bowl or add 3.5” x 17”
wind band.)
2. Remove rock/glass away from pilot area. Does it get better? How
much glass? Thin down glass on burner assembly.
3. Remove all rock/glass from the burner assembly. (Does the
problem go away?
4. Is the main flame adjusted too low? (If burner is adjusted too low,
the pilot will be too small and unstable.)
5. If burner shuts off after a 30-minute period and then goes off and
doesn’t come back on, replace the control module.
Pilot comes on but
no main burner
1. On Model 100 burner assembly, confirm that red-handled ball
valve underneath the burner is open.
2. If possible, confirm that main gas solenoid is energizing. If not
possible, replace the control module.
3. Main burner solenoid may have to be replaced if buzzing.
Main burner or pilot
does not shut off
1. Remove solenoid coil and clean inside of solenoid (looking for
contaminants).
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