Troubleshooting
Look through the trouble shooting information. Some simple checks or minor adjustment of the unit on your part may
help resolve the problems. If the problems prove to be beyond your capability, you had better hand it over to a
professional qualified technician.
Troubles
Possible Causes
Suggested Solutions
No power
The power cord has not been well
connected.
Plug the power cord into the outlet tightly
and turn on the power; if no power still, turn
off the power again, and turn it on in 5-10
minutes.
Receiver cannot
play scrambled
channels
Smart card/CI module is not inserted, or
is not inserted correctly into slot.
Insert smart card/CI module correctly (smart
card in integral card reader – chip side up).
Smart card is not activated.
It is highly recommended to contact with
operator to get to know how to activate
card.
Cannot scan
programs
The antenna is not adjusted well.
Adjust the antenna.
Parameter input incorrectly.
Input Satellite, Frequency, SR, Polarization
parameter correctly.
No picture
Output cord connect incorrectly.
Connect the output cord correctly.
The video output mode of the unit is
different from the mode of monitor.
Set proper working mode (use MODE
button).
No color
Output cord connect incorrectly.
Connect the output cord correctly.
The video output system of the unit is
different from the mode of monitor.
Set proper working mode (use MODE
button).
The remote
control fails to
work
Batteries incorrectly installed.
Install the battery correctly.
Batteries exhausted.
Replace the battery.
Beyond the effective operation range.
Operate within a normal range.
The remote sensor is pointed to by bright
light.
Place the unit elsewhere for a change.
Audio sound and
subtitle language
are not the
chosen items
Has not chosen the right sound channel .
Press the Audio button to shift the channel.
No sound at all
The unit is in a mute status.
Cancel the mute.
Volume set at a too low level.
Augment the volume.
Cable connected incorrectly.
Connect the cable correctly.
Serious distortion
or cannot receive
signal normally
Too much interferential signal.
Adjust the antenna.
