7.
For credit card refunds, the cardholder Taps/Inserts or swipes their
card, then proceeds to step 10.
8. For debit card refunds, the cardholder must be present. The
cardholder taps/inserts or swipes their card. For insert cards, the
cardholder selects
[CHEQUING]
or
[SAVINGS]
. Please note that debit
card transactions cannot be manually entered.
9.
The cardholder enters PIN, tap
[
]
. The terminal displays
“PIN OK”
.
10.
Transaction complete, the following receipt prompts will occur:
●
If the email receipt feature is set up
, please have the
cardholder enter the correct email address to receive the
customer receipt copy. The terminal will automatically send the
merchant copy email receipt to the merchant’s pre-configured
email address. If the terminal has an internal built-in printer, the
merchant receipt copy will be printed. Unless disabled, you will
also be prompted to print the customer receipt.
●
If the email receipt feature is not set up
, the merchant copy of
the receipt is printed first, then followed by the customer
receipt.
For setting up email receipt, please refer to the
within this user guide.
TIPS:
Transaction password protection is highly recommended for return
transactions.
NOTE:
Debit card acceptance and processing is
NOT
applicable for the US
dollar device.
Mail order
Mail order is NOT enabled on your Global Payments Terminal by default.
Please contact Global Payments’ Customer Care at
1-888-682-3309
to
enable this feature.
Use the optional
mail order
transaction to process card-not-present
transactions, where the cardholder provides you with their order and
payment details by regular mail, fax, or telephone.
1.
Tap the
MAIL ORDER
transaction icon on the
.
2. Enter the clerk ID (if enabled) and tap
[
]
. The clerk or server ID
must be 1-4 digits.
3. Enter the invoice # (if enabled) and tap
[
]
.
4. Enter the transaction amount and tap
[
]
.
5.
If the tip function is enabled, the options are :
a.
[Select one of the three pre-set tip percentage options
displayed on the screen]
, proceed to the next step.
b.
[Other]
, the cardholder enters the dollar amount for the tip then
proceed to the next step
c.
[
]
, the application will go back to the Payments app home
screen.
6.
Tap
[
]
to confirm the total amount, or tap
[
]
to go back to step
4 to edit any specific amount.
7.
Enter manager password and tap
[
]
.
8.
Enter account number and tap
[
]
.
9. Enter expiration date and tap
[
]
.
10. Enter the cardholder’s street address and tap
[
]
.
© 2021 Global Payments Inc. All Rights Reserved.
SM212162V2.1EN
23
