CHAPTER 6 – SERVICE
Miscellaneous Troubleshooting
Problem Cause
Possible
Solution
Game dongle not
plugged in
Plug the game dongle into the computer. Power the
cabinet off then on to see of this resolves the problem.
USB game dongle
not found
Faulty USB game
dongle
If you have a USB game dongle that does not illuminate, it
is not recognized by the computer. Replace the game
dongle with a working one.
Faulty ventilation fan Verify that the exhaust fan is working. It is located near
the vents at the top of the cabinet. Replace the fan if
worn or spinning slow.
Cabinet gets very
warm
Ventilation holes on
cabinet are blocked
Make sure you have proper clearance between the cabinet
rear and the wall. Make sure the vent’s holes are clear of
dust and that air can flow freely.
Faulty fluorescent
tube
Check the fluorescent tube for darkened or cracked end.
Replace the fluorescent tube if it looks worn.
Marquee lamp is bad
or Intermittent
Faulty fluorescent
fixture
Verify the fluorescent tube pins make a good connection
with the lamp fixture. Check the ballast for proper
operation.
Incorrect setting in
operator menu
Go in the Operator Menu and verify the coin settings, and
adjust them as necessary.
Improper amount of
credits given when
coins or bills are
inserted
Faulty wiring
Turn off the cabinet. Verify that all the wires are firmly
connected to the coin mech and bill validator. Verify that
no wires are frayed or improperly shorting to ground.
Faulty coin mech
Verify the coin mech is not jammed. Make sure the coin
mech is properly aligned and latched to the coin door.
Game will not accept
coins or bills
Faulty bill validator
Verify the bill validator is powered on and working. If the
bill validator is faulty it will usually blink an error code on
the inside of the coin door.
40
GLOBAL
VR
040-1201-01 Rev. C 5/28/2004
