27
8 Simple troubleshooting
Trouble
Solution
The recording is
disabled
Please use a FAT32, read / write speed≥ UHS-3
memory card.
The loop recording is
disabled
Please check the space of memory card is enough
for recording.
Please format the memory card if no enough space.
The recording is blurry
Please tear off the film on camera lens and clean up
the lens and windshield.
The recording has no
audio
Please make sure you turn on the audio.
The dash cam is over
temperature
When the dash cam is working at 4K / 2K / 1080P
@30fps, it’s normal to get a little hot around the dash
cam and Memory card port.
Recording files on the
memory card can’t
display on the
computer
Please change a new video player to display. If still
unworkable, maybe the memory card get damaged,
please try to format it or change a new one.
Others
If troubles above still can’t be solved, please restore
all settings to the factory settings or contact a local
technical to support.
